Home2 Suites by Hilton Boston Franklin

Hotels Near Of Me Massachusetts Norfolk County Franklin Union Street

725 Union St, Franklin, MA 02038, USA

4.0

The hotel location is great and there is no noise from traffic. The room was nice; however, the staff left much to be desired. When I arrived there seemed to be some kind of emergency going on, but the front desk clerk (Laurie) did not say a word to me. It was only when I got to the room, much to my dismay, did I realize there was no water supply. I had to call the front desk and they confirmed what I believed to be true. Yet, there was no word of apology. Later, I went down to the reception to inquire and still no proper explanation or apology. The issue was resolved later that evening but one would have expected better communication or at least an apology for the inconvenience. Imagine the plight of those forced to use the shower or toilet only to receive a nasty surprise in the bathroom! That check-in and arrival experience was very disappointing. All the staff at this hotel appeared to be unhappy and nobody had a smile on their face or even greeted me once in the two days I was there. Not even a 'Thank you' or 'Good-bye' when I checked out. I would have given the place one star, but the hotel location and room rate were pretty good, so decent value for money.

Lovell Pinto

Overview

(508) 203-1726
www.hilton.com

Home2 Suites by Hilton Boston Franklin Introduce

When searching for "Hotels Near Of Me" in the Franklin, Massachusetts area, the Home2 Suites by Hilton Boston Franklin at 725 Union St, Franklin, MA 02038, USA, stands out as a modern and well-equipped option, particularly for those seeking extended stays or a more home-like experience. This Hilton brand hotel, reachable at phone: (508) 203-1726 or mobile: +1 508-203-1726, aims to provide contemporary comfort and convenience to its guests.

Environment and Location:

The Home2 Suites by Hilton Boston Franklin is strategically located off I-495, making it easily accessible for travelers. Situated at 725 Union St, the hotel is in a relatively quiet area, as indicated by guest reviews mentioning "no noise from traffic." This allows for a peaceful stay while maintaining excellent connectivity to key destinations. The hotel's proximity to major attractions is a significant advantage. It is less than 10 minutes from popular shopping destinations like Wrentham Village Premium Outlets, a significant draw for many visitors. For entertainment and events, Gillette Stadium and the Xfinity Center are both within a 13 to 15-mile radius, making it a convenient lodging choice for concert-goers and sports fans. Dean College and the Franklin Industrial Park are also nearby, catering to business and academic travelers. Local natural spots like Chilson Park and Franklin State Forest are within four miles, offering opportunities for outdoor recreation. The surrounding environment is typically suburban, with various dining options and essential services easily accessible by car. The overall location strikes a balance between tranquility and convenience, making it a practical base for exploring the greater Boston and Rhode Island areas.

Accommodation and Features:

Home2 Suites by Hilton Boston Franklin offers 108 non-smoking, spacious suites, primarily designed for extended stays. Each suite is well-appointed with a focus on functionality and comfort. A hallmark feature of Home2 Suites properties is the in-suite kitchen, which comes equipped with a full-sized refrigerator, microwave, dishwasher, and essential cookware, dishes, and utensils. This allows guests the flexibility to prepare their own meals, which is particularly beneficial for longer visits, families, or those with dietary restrictions. The suites also include a separate living area with a sofa bed, a flexible working space, and a flat-screen HDTV with streaming entertainment options. The bed is often described as "cozy" and comfortable. Other in-room amenities typically include an iron/ironing board, a hairdryer, and complimentary toiletries. Complimentary wired and wireless internet access is available in all rooms, ensuring guests can stay connected. The innovative "Spin2Cycle" laundry facility, where guests can do laundry while working out, is a unique feature that underscores the extended-stay concept. While the rooms are generally described as "nice" and "clean," some guest feedback has pointed to potential issues such as loud AC/heating systems, highlighting that while the design is modern, individual experiences can vary.

Services and Amenities:

The Home2 Suites by Hilton Boston Franklin provides a comprehensive array of services and amenities aimed at making guests feel at home. A highlight for many is the complimentary daily breakfast, which includes a variety of hot and cold options, cereals, and coffee, providing a convenient and cost-saving start to the day. For recreation and relaxation, the hotel features an indoor saline pool, offering a year-round option for swimming. A 24-hour fitness center allows guests to maintain their exercise routines. Unique to Home2 Suites, the "Spin2Cycle" laundry facility combines a fitness center with guest laundry facilities. Outdoor spaces are available, including an outdoor fire pit and barbecue grills, perfect for socializing or enjoying the fresh air. For business needs, a 24-hour business center is available. The hotel offers complimentary self-parking on-site, including an electric car charging station, which is a significant convenience. The hotel is pet-friendly, allowing two pets per room up to 40 lbs each, with a non-refundable fee ($75 for 1-4 nights or $125 for 5+ nights). Guests can also benefit from Hilton Honors member perks, including digital check-in and Digital Key. While most services are well-received, some guest experiences have noted inconsistent staff interactions, with some reporting a lack of greetings or apologies during inconvenient situations like a water supply issue, despite other guests praising staff for being "friendly and helpful." The overall commitment to amenities is evident, though service delivery can vary.

Promotional Information and Special Considerations:

Home2 Suites by Hilton Boston Franklin is frequently promoted as an excellent value for money, particularly for travelers seeking spacious accommodations with the added convenience of an in-suite kitchen. Its pet-friendly policy makes it an attractive choice for those traveling with animals. The complimentary breakfast and free parking are strong selling points that contribute to its overall value proposition within the "Hotels Near Of Me" search. The hotel's modern design and commitment to extended-stay comfort are key marketing messages. Booking directly through Hilton or its preferred partners may offer loyalty program benefits and competitive rates. However, potential guests should be aware of some feedback from previous visitors. While the hotel location and room quality are generally praised, some reviews indicate that staff service can be inconsistent. Guests have reported instances of inadequate communication or apologies during inconveniences, such as a temporary water outage. It's advisable for guests to confirm any critical service requirements upon check-in and to maintain clear communication with the front desk if issues arise. Despite these isolated concerns about service consistency, the overwhelming majority of reviews highlight the cleanliness, comfort, and excellent amenities of the hotel, reaffirming its position as a highly-rated choice for an extended or short stay in the Franklin, MA area.

Home2 Suites by Hilton Boston Franklin Photos

Home2 Suites by Hilton Boston Franklin 4

Home2 Suites by Hilton Boston Franklin Location

Home2 Suites by Hilton Boston Franklin

725 Union St, Franklin, MA 02038, USA

Get directions

Reviews

Mar 10, 2025 · Lovell Pinto

After a long flight from California, we got to the hotel pretty late and Heather welcomed us as we walked into the lobby. She did a great job getting us checked in quickly and explaining the perks of the hotel. The room was clean and the bed was cozy.

May 16, 2025 · James Griffey

We stayed at this location for 2 nights while we attended a dance convention. The woman who checked us in on Friday night (I didn't get her name- sorry) was wonderful. She was friendly and welcoming. Our room was spotless. The beds (and sofabed) were comfortable. Breakfast was decent. We would absolutely stay there again and will recommend it to others. The location is very convenient and easy to find- right off the highway!

Mar 18, 2025 · Denise Logan

I recently stayed here for two weeks while visiting family in the area. I was impressed with the room and the breakfast and overall enjoyed my stay. However, it snowed the night before I checked in and the parking lot was not properly cleared of snow and ice. I have limited mobility and was at risk of falling every time I got in and out of my car. While I’m sure it’s difficult to clear a parking lot full of cars, they should’ve had someone come back out during the day when there were significantly less vehicles. The sidewalks and walkways were not clear and not even the handicap spaces were safe. The parking lot and walkways remained an icy hazard until the end of my stay. The hotel had some other great accessibility features but it was hard to appreciate them when greeted with such inaccessibility. Also, there were still Christmas decorations up at the end of February and the smart technology needs a little work, but my only real complaint is the inaccessible parking and entry

Mar 21, 2025 · Christine Kelly

The recently opened Home 2 Suites in Franklin, Massachusetts was a pleasant surprise during our 3-night stay. We thoroughly enjoyed the complimentary breakfast, and the room as well as the entire hotel were immaculately clean. The staff went above and beyond, providing friendly and attentive service throughout our visit. The hotel's convenient location made it easy to explore the surrounding Franklin area.

Jan 11, 2025 · The Batman (Batman)