Hyatt Regency Louisville ico

Hyatt Regency Louisville

Hotels Near Of MeKentuckyJefferson CountyLouisvilleDowntownWest Jefferson Street

320 W Jefferson St, Louisville, KY 40202, USA

4.0

ABSOLUTELY WONDERFUL. Even though we had NO status or anything, they treated us like ROYALTY! Let me tell you what we just experienced in Louisville the day after our PERFECT Hyatt Regency stay - we are lifetime status members through a competitor & already had a stay booked & we will say this - the ONLY place we EVER want to stay at in Louisville again is the HYATT REGENCY! Thank you for a dream of a stay! Love the soft lighting under the bed when you have to get up at night. And the warm lighting in the bathroom. We don’t have enough words to compliment the incredible staff. Truly lovely place. Thank you for opening our eyes to something better.

Simone Phillips
  • Overview
  • (502) 581-1234
  • www.hyatt.com

Hyatt Regency Louisville Introduce

For those searching for "Hotels Near Of Me" in Louisville, Kentucky, seeking a blend of modern sophistication, excellent service, and a prime downtown location, the Hyatt Regency Louisville stands as a prominent choice. Situated at 320 W Jefferson St, Louisville, KY 40202, USA, and readily accessible by phone at (502) 581-1234 or +1 502-581-1234, this hotel consistently receives high praise for its staff and convenient access to the city's main attractions.

Environment and Location:

The Hyatt Regency Louisville boasts an enviable position in the heart of downtown Louisville. Its location on West Jefferson Street is exceptionally convenient for both business and leisure travelers. The hotel is directly connected via a skywalk to the Kentucky International Convention Center, making it a preferred choice for convention attendees. Furthermore, it's just a short walk (typically a few minutes) to iconic Louisville landmarks such as the KFC Yum! Center (a major arena for sports and concerts), 4th Street Live! (a vibrant entertainment and dining complex), the Muhammad Ali Center, and the Louisville Slugger Museum & Factory. The hotel's central urban setting means guests are surrounded by numerous dining options, bars, and shopping opportunities. While being in the city center brings undeniable advantages, some guests have noted the need to be "very aware of the area," suggesting an awareness of general urban environments. However, many reviews emphasize its "excellent location" and the ease of walking to various downtown venues, providing great views of the city. The hotel's commitment to maintaining a clean and refreshing environment within its walls, despite the bustling surroundings, is frequently highlighted by guests.

Services and Amenities:

The Hyatt Regency Louisville is renowned for its "incredible staff," who are consistently described as "absolutely wonderful," "super friendly," "attentive," and "genuinely welcoming." Guests often feel "treated like royalty," even without loyalty status, which speaks volumes about the hotel's commitment to hospitality. The hotel features an on-site restaurant, Sway, which serves American cuisine for breakfast, lunch, and dinner, and also offers a bar and coffee shop/cafe. While the on-site dining is convenient, it's worth noting that breakfast may incur an additional fee (approximately $24 per person for full breakfast). For recreation and wellness, the hotel offers a well-maintained indoor pool and a fitness center. Practical amenities include complimentary in-room Wi-Fi, a 24-hour front desk, concierge services, dry cleaning/laundry services, and an ATM. Parking is available on-site, with options for both self-parking (for a fee, approximately $30 per night) and valet parking (for a fee, approximately $40 per night). The hotel also provides multilingual staff and luggage storage. It’s important to acknowledge one guest's unsettling experience involving an unauthorized individual in the lobby bar; however, the hotel's management reportedly handled the situation effectively, demonstrating a commitment to guest safety and satisfaction.

Features:

The Hyatt Regency Louisville offers 612 guest rooms and suites spread across its 20 floors, many of which provide impressive city views. Rooms are designed with a modern aesthetic and are equipped with amenities such as air conditioning, 65-inch flat-screen TVs with streaming services and premium channels, refrigerators, and coffee/tea makers. Guests appreciate thoughtful touches like "soft lighting under the bed" for nighttime navigation and "warm lighting in the bathroom." Blackout drapes/curtains ensure a good night's sleep. Rooms also include a desk, laptop-compatible safe, and mobile key entry for convenience. Connecting rooms are available upon request. The hotel is noted for its clean and pleasant rooms. While some older reviews mention potential issues with a lack of desk space or older TV models, recent feedback generally points to updated and well-maintained accommodations. The hotel also boasts extensive meeting and event space, with over 22,000 square feet of flexible function space, including a large ballroom and 24 meeting rooms, making it a popular choice for conferences, weddings, and corporate events. Accessibility is a key feature, with wheelchair-accessible parking, paths of travel, and accessible rooms equipped with features like roll-in showers and assistive listening devices upon request. The hotel is non-smoking and does not allow pets, with the exception of service animals.

Promotional Information:

As a Hyatt property, the Hyatt Regency Louisville participates in the World of Hyatt loyalty program, offering members exclusive rates and opportunities to earn and redeem points for their stays. This is a significant draw for frequent travelers. The hotel actively promotes its prime downtown location and direct connection to the Kentucky International Convention Center, appealing heavily to the business and convention market. Its proximity to 4th Street Live! and the KFC Yum! Center also makes it an attractive option for leisure travelers seeking entertainment. While a full breakfast is typically an additional charge, the quality of the on-site dining, particularly Sway Restaurant, is a promotional point. The hotel often highlights its recently renovated spaces, ensuring guests a modern and comfortable experience. The overwhelmingly positive reviews regarding the staff serve as a strong informal promotion, indicating a high level of customer satisfaction and a commitment to service excellence that encourages repeat visits. Special packages for events, group bookings, or seasonal promotions can often be found on the Hyatt website, providing varying levels of value. The hotel's emphasis on clean rooms, excellent staff, and a convenient location are consistently used to attract and retain guests looking for a premium stay in downtown Louisville.

Hyatt Regency Louisville Photos

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Hyatt Regency Louisville Location

Hyatt Regency Louisville

320 W Jefferson St, Louisville, KY 40202, USA

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Reviews

ABSOLUTELY WONDERFUL. Even though we had NO status or anything, they treated us like ROYALTY! Let me tell you what we just experienced in Louisville the day after our PERFECT Hyatt Regency stay - we are lifetime status members through a competitor & already had a stay booked & we will say this - the ONLY place we EVER want to stay at in Louisville again is the HYATT REGENCY! Thank you for a dream of a stay! Love the soft lighting under the bed when you have to get up at night. And the warm lighting in the bathroom. We don’t have enough words to compliment the incredible staff. Truly lovely place. Thank you for opening our eyes to something better.

May 19, 2025 · Simone Phillips

I was booked to stay at this hotel for 4 nights. Upon my first night, I went to the hotel lobby bar to order carry out to take to my room. I ordered a drink while I was waiting. I saw a woman who was homeless enter the hotel, she was screaming, yelling loud profanities, and had no shoes on. After about 10 minutes she left. Shortly after this she came back into the hotel, ran toward me at the bar, took my drink out of my hand, chugged it, threw it on the bar, and left the hotel. It caused a rather large scene and made me feel extremely unsettled. The bartender laughed and said “usually we just have an issue with homeless people flashing people while eating breakfast.” I felt so unsettled by the entire situation that I checked out the next day. Hyatt did a great job with reconciling this situation. I was very impressed with their manager. This hotel was pretty pricey, and the lack of security was unsettling to me. The hotel staff was excellent, and my room was very nice and clean. just be very aware of the area.

Apr 06, 2025 · meredith kindred

Great Stay During My Conference Trip I stayed at this hotel during a conference and had a great experience. The location was convenient and easy to access, and the service throughout my stay was excellent. I’d like to give a special shoutout to Geo at the front desk. He was incredibly friendly, professional, and helpful. His warm and welcoming attitude really made my stay more comfortable. I would definitely recommend this hotel to anyone visiting the area, whether for business or leisure. I’d stay here again!

Mar 22, 2025 · Michael Anderson

I was able to accompany my husband on his business trip and was pleasantly surprised by how nicely appointed the rooms were. I almost didn't come because I'd read many very negative reviews, but I figured I'd the weather was horrible and the room was yucky, I'd just hang out in the lobby. The weather turned out as nice as the room and I unfortunately didn't have to spend as much time inside. 😄 The room we had was spacious, modern, and comfortable. The hotel is within walking distance of many downtown destinations. The only downer for me was a lack of free breakfast but it wasn't enough to really slow me down. I did a lot of walking when I was there and was able to talk to one of the front desk people (Geo?) about the relative safety of an old lady walking to Old Louisville and back. He was reassuring but cautious. I had a lovely time!

Feb 03, 2025 · Lori Krull

Unfortunately I have to rate my stay 1 star. The staff was lovely and did a good job, minus a couple of minor issues such as not clarifying wifi + no room cleaning during the stay. The main issue is safety. This is partly due to downtown not being the safest area (in any city of course) but proper action should be taken- especially for a “4 star hotel”. I was downstairs in the lobby with friends when a scary looking man who looked intoxicated walked in. He circled us in a scary manner then sat right next to us (there were plenty of seats). We immediately got up and he got defensive but we moved quickly to prevent escalation. This man was not a guest. There is no security out front and anyone can enter into the hotel without a key card. There was no one working the front desks so obviously they have check in hours so there is no need for those doors to be open for all if not one is coming in and no staff is working. We did find a security women on the second floor and notified them but there should be someone downstairs at all time AND no access through the front doors without a key card. The back doors restrict access to only key cards so why doesn’t the front? Also, they have seating right in front for the Starbucks (outside seating). There is no one out there either to watch over things. A homeless man came and harassed hotel residents sitting there with his genitals out. Of course the hotel cannot prevent dangerous activity in the city- but there are things the hotel should be doing for their residents stay on their property. Other friends were staying at hotels in downtown and those hotels had restricted access + security. I don’t understand why this one didn’t. I don’t recommend staying here for safety issues. And just to clarify- anyone can enter up to the second floor (floor 3 and up is restricted to key card) at any time at all and there is no designated security downstairs full time or staff to monitor.

May 13, 2025 · Urooj Baig

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