Lockport Hotel

For those searching for "Hotels Near Of Me" in Lockport, NY, the Lockport Hotel is a property located at 515 S Transit St, Lockport, NY 14094, USA. The hotel can be contacted at (716) 434-6151 or via mobile at +1 716-434-6151. It is important for prospective guests to be aware that this hotel is currently undergoing significant changes, including extensive renovations and a planned rebranding to Spark by Hilton.

The Lockport Hotel is currently in a state of transition, undergoing a reported $4 million makeover and preparing to rebrand as Spark by Hilton by late June 2025. This renovation work significantly impacts the current environment and ambiance. Recent guest reviews describe the property as being "mid renovation," with "equipment everywhere" and the lobby being "a mess" with "debris on the carpets." This suggests that the hotel's common areas may appear unsettled and dusty, reflecting the ongoing construction. While some external information suggests the hotel once aimed for an "ambiance of unparalleled luxury and comfort," recent experiences from guests contradict this, describing the hotel as "filthy" and "a hole." Specific complaints include stained towels, "scunge" on new floors, and a general lack of cleanliness in common areas. The smell of "pot" upon entry and "stale cigarettes" in non-smoking rooms has also been reported, further detracting from a pleasant environment.

A major concern highlighted by guests is the perceived lack of security. Reviewers noted that "the outside door is left unlocked at night at the front desk unattended," and that "anyone can enter and access the elevator." The absence of security cameras in hallways and the presence of people "walking in and out of their rooms until at least 2 AM" contribute to an atmosphere that some guests found unsafe and disruptive to sleep. While the hotel aims for a pleasant environment post-renovation, current conditions appear to be far from ideal based on recent guest experiences.

The Lockport Hotel is expected to offer a range of services typical of a budget or economy hotel. These typically include a 24-hour front desk, laundry facilities, and free Wi-Fi in public areas and rooms. Information available online suggests that the hotel aims for a "warm and gracious welcome" and features amenities like a gym, fireplace in the lobby, express check-in/check-out, and ATM/banking services. It also claims to offer a complimentary breakfast, though the nature of this breakfast varies significantly in guest reports.

However, recent guest experiences paint a very different picture of the service quality. Multiple reviews describe staff as "rude and uncaring," and mention a specific instance where staff were "unhelpful" and allegedly "lied" to a guest and corporate regarding a reservation issue, even attempting to "charge our credit card for the stay that never happened." There are also reports of management "ghosting" guests and booking agencies regarding promised refunds. This suggests a significant disconnect between advertised service standards and actual guest interactions. The "breakfast" offered has been described as minimal and unappealing ("a cold bagel and nasty coffee" or "a croissant in a ziplock bag"). The unresponsiveness of staff to issues like noise ("banging day and night") from other guests further highlights a perceived lack of professional service and concern for guest comfort. While there were isolated reports of one "wonderful" and "sweet and as helpful as they could be" employee, this seems to be an exception rather than the norm.

The Lockport Hotel, as a property undergoing renovation, has features that are either incomplete or in a state of disrepair. Historically, the hotel would offer 95 rooms, including standard rooms and suites, with features such as air conditioning, flat-screen TVs with cable channels, mini-fridges, microwaves, coffee/tea makers, and free in-room Wi-Fi. Private bathrooms with tubs or showers and complimentary toiletries are also standard. The hotel website indicates the presence of an indoor pool and a fitness center. However, recent reviews contradict some of these offerings, explicitly stating "No pool, no workout room," suggesting these facilities may be closed or unavailable during renovations, despite being listed as amenities elsewhere. Furthermore, guests reported a lack of basic in-room amenities such as "no luggage rack or dressers to put your stuff," pillows without pillowcases, and broken items like "all the USB charging ports." This indicates that while the hotel is undergoing upgrades, the current state of in-room features may be severely lacking and not consistent with expectations for even a budget-friendly hotel, especially at "full price."

The Lockport Hotel's primary promotional advantage lies in its location in Lockport, New York. It is situated on S Transit St, offering proximity to local attractions. These include the historic Lockport Locks and Erie Canal Cruises, the Lockport Cave and Underground Boat Ride, and the Erie Canal Discovery Center, all of which are significant draws for tourists interested in the region's history and natural beauty. The hotel is also a short drive from the Niagara Wine Trail, USA, and approximately 30 minutes from Niagara Falls, making it a potential base for exploring the wider Western New York area. The Buffalo Niagara International Airport (BUF) is also within a reasonable driving distance.

The hotel offers free self-parking, which is a convenient amenity for guests traveling by car. It is also noted as being pet-friendly, allowing dogs for an extra charge. While the hotel is undergoing a major rebranding to Spark by Hilton, which is intended to elevate its status in the "premium economy lodging category," the current operational issues and negative guest experiences severely undermine any promotional efforts. The explicit warnings from past guests to "Stay clear of this chain" and to "PLEASE KEEP THIS PLACE CLOSED!" reflect a high level of dissatisfaction that prospective guests should carefully consider before making a reservation, regardless of the advertised future improvements or its advantageous location. The reported issues with reservation handling, cleanliness, and security indicate that the current guest experience may not align with the basic expectations of a hotel stay.