Quality Inn

For travelers seeking accommodation in Lockport, New York, the Quality Inn, located at 551 S Transit St, Lockport, NY 14094, USA, presents itself as an option within the "Hotels Near Of Me" platform category. This category is designed to help users quickly locate available lodging in their immediate vicinity, and the Quality Inn aims to provide a functional and accessible choice for those visiting Lockport and the surrounding areas.

Lockport is a city rich in history, particularly known for its iconic Erie Canal Locks and related attractions. The Quality Inn's location on S Transit Street positions it centrally within the city, offering relatively convenient access to local points of interest. Being part of the "Hotels Near Of Me" framework, it serves as a readily discoverable accommodation for individuals and families looking for a place to stay while exploring Lockport's cultural highlights such as the Erie Canal Discovery Center and Four Seasons Players, or attractions like Allie Brandt Lanes.

The Quality Inn in Lockport offers a straightforward and unpretentious environment. As a 2.5-star property, it focuses on providing essential lodging rather than luxury amenities. The building itself is a two-story structure without an elevator, which is a consideration for guests with mobility challenges. The property aims for cleanliness, and while there are mixed reviews regarding this aspect, the hotel's policies and stated practices indicate an intention to maintain a hygienic environment, including daily disinfection in all rooms and common areas, and sealing guest rooms after sanitization. Face coverings are worn by staff as part of their hygiene commitment.

The hotel includes common areas such as a lobby and a designated breakfast area. There are also outdoor spaces for guests, such as designated grassy areas for pet relief. The hotel endeavors to be a non-smoking premise throughout, contributing to a fresher indoor atmosphere. However, some guest experiences, as detailed in reviews, indicate challenges in maintaining a consistently positive ambiance, particularly concerning cleanliness and overall upkeep of certain facilities, such as the quality of food offered at breakfast.

The Quality Inn in Lockport offers a range of services and features that are typical for a budget-friendly hotel. It comprises 50 rooms, designed to provide basic comforts. Each room is equipped with individual climate control (air conditioning/heating), free WiFi and wired internet access, a flat-screen TV with premium channels, a work desk, laptop workspace, an in-room safe, microwave, refrigerator, and coffee/tea maker. Private bathrooms include a bathtub or shower, hairdryer, and complimentary toiletries. Free cribs/infant beds are available upon request, and connecting rooms can be requested, subject to availability.

Key amenities and services provided by the hotel include:

• Complimentary Breakfast: The hotel advertises a "free breakfast buffet" or "free hot breakfast." However, it is important to note that guest experiences regarding this amenity are highly varied, with some guests reporting a very limited selection, described as "make your own coffee and toast with butter," or issues with food quality such as "rotten apples" and "fermented juice." The breakfast is officially available from 6:30 AM to 9:30 AM daily.

• Fitness Center/Gym: A gym is available for guests who wish to maintain their exercise routines during their stay.

• Business Center: A business center with computer stations and free WiFi is provided, catering to the needs of business travelers.

• 24-Hour Front Desk: The front desk operates 24 hours a day, assisting with check-in (from 3:00 PM), check-out (by 11:00 AM), luggage storage, and general inquiries.

• Free Parking: The hotel offers free self-parking on-site, including RV/bus/truck parking and wheelchair-accessible parking, which is a significant convenience for guests traveling by vehicle.

• Pet-Friendly Policy: The Quality Inn Lockport is pet-friendly, allowing two dogs of any size for an additional fee of $20 per pet, per night. Cats are considered with prior approval. It's important to note that dogs may not be left unattended in guest rooms. There is a grassy area behind the hotel for pet relief.

• Additional Conveniences: These include vending machines, complimentary newspapers in the lobby, a safe at the front desk, and laundry services which may be available at an additional cost.

Regarding payment policies, the hotel generally requires a credit card for payment and deposit. Some guest experiences indicate a reluctance to accept cash for deposits, which can lead to delays in refund processing, as funds need to be returned to the card. It's advisable for guests to clarify payment and deposit policies directly with the hotel upon booking or arrival.

The Quality Inn Lockport highlights its convenient location and essential amenities in its promotional materials. It emphasizes being an affordable option that includes complimentary breakfast, a fitness center, and free WiFi. Its proximity to local attractions such as Lockport Locks and Erie Canal Cruises, and a relatively short drive to Niagara Falls and Buffalo, are often part of its appeal.

However, an objective introduction must also address the feedback from real customers, which provides crucial context. While some guests may find the hotel suitable for their basic needs and appreciate specific aspects, several reviews point to significant challenges:

• Inconsistent Breakfast Quality: A major point of contention is the complimentary breakfast, with guests describing it as "no breakfast" due to extremely limited options, or even issues with food quality (e.g., "rotten apples" and "fermented juice"). This directly contradicts the advertised "free hot breakfast buffet."

• Room Condition and Comfort: Reviews mention uncomfortable beds, with one stating the bed was "practically impossible to sleep on," and general concerns about the room's condition.

• Deposit Issues: The policy regarding deposits, particularly the inability to pay in cash and delays in card refunds, has been a source of frustration for guests.

• Customer Service Concerns: While some reviews generally rate staff as "helpful," specific accounts describe unhelpful responses to problems, such as a broken shower, indicating inconsistency in customer service quality.

• Perception of Value: Guests have reported discrepancies between advertised prices and actual charges, leading to dissatisfaction with the overall value for money.

Despite these challenges, some positive points occasionally emerge, such as a "comfortable, clean room" and a "reasonable price" as noted in some reviews, or the convenience of its location. However, the prominent negative experiences regarding breakfast, room comfort, and customer service for specific issues are significant factors for potential guests to consider when evaluating this "Hotels Near Of Me" option.

For reservations or inquiries, you can contact Quality Inn at (716) 251-0123 or +1 716-251-0123. The address is 551 S Transit St, Lockport, NY 14094, USA. Potential guests are strongly advised to consider the detailed reviews and clarify specific concerns directly with the hotel prior to booking, especially regarding breakfast offerings and deposit policies, to ensure their expectations align with what the hotel consistently delivers.