Red Roof Inn Madison, WI ico

Red Roof Inn Madison, WI

Hotels Near Of MeWisconsinDane CountyMadisonHayes Road

4830 Hayes Rd, Madison, WI 53704, USA

3.0

Worst customer service and experience I have had in a long time. Like a lot of people, we struggled to find rooms during the Morgan Wallen concert in Madison. So, we booked months in advance, 3 months to be precise. Subsequently, every hotel in town fills up. I am happy we made a reservation. Until 48 hours before check in, this outfit sends us an email letting us know our reservation is now cancelled. No warning, no courtesy call, just cancelled. So, I call their world class customer service department and promptly get informed that they legally have to do nothing because they let me know 48 hours in advance. Now, I realize I am talking about a Red Roof Inn and I did not expect the red carpet treatment from a 0.1 star facility. But, I would expect the courtesy of a call. Maybe the red carpet treatment is the roof instead. Which I think I would rather fall off of than talk to their staff. The excuse was that storms did damage to some of the rooms. The storms went through days ago though and they had time to give a courtesy warning that they may have an issue. So, don't count on this particular place if you want to have any confidence. As far as the hotel, I have no idea. Never will either. Do yourself a favor and guzzle down a 12 pack of Spotted Cow and pass out in your car instead. Probably a better experience.

Troy Powers
  • Overview
  • (608) 241-1787
  • www.redroof.com

Red Roof Inn Madison, WI Introduce

For residents of Wisconsin, Madison’s east side serves as a critical point of travel, particularly for those heading to the Dane County Regional Airport or looking for a place to stay with easy highway access. When a quick, affordable, and no-frills room is all that’s needed, a hotel like the Red Roof Inn Madison, WI can seem like a viable option. As part of a well-known national chain, it’s a name many travelers recognize. This article is designed to provide a comprehensive and factual overview of this specific hotel, drawing from publicly available information and customer feedback, to help local users make an informed decision for their next visit to the Madison area.

The Red Roof Inn brand is known for offering a basic, economical stay with a focus on essential amenities. This Madison location is no different, aiming to provide a straightforward lodging experience. The hotel’s marketing highlights its pet-friendly policy, which is a significant advantage for those traveling with their furry companions, and its free Wi-Fi and expanded cable package. Other essential services include a 24-hour front desk and daily housekeeping. The hotel’s construction, with exterior corridors and two floors, reflects a more traditional motel-style layout.

However, it is crucial for prospective guests to be aware of the hotel's public reputation, which is largely negative and raises serious concerns. Public reviews from real customers consistently point to significant issues with cleanliness, maintenance, and customer service. Reports of foul odors, filthy rooms, damaged furniture, and unresponsive staff are a consistent theme. Additionally, there are accounts of reservations being cancelled without adequate warning, leaving guests stranded during high-demand events. While the hotel promotes itself as a budget-friendly option with a welcoming staff, this feedback suggests that the actual guest experience can be far from ideal. This contrast between the hotel's promotional image and the reality described by customers is a vital piece of information for anyone considering a stay. The hotel may present itself as a simple, affordable option, but guests should be prepared for a stay that may be compromised by the documented issues.

The hotel is located at 4830 Hayes Rd, Madison, WI 53704, USA. This location is one of its most significant advantages, as it offers exceptional accessibility. It is situated just off the intersection of I-90/I-94 and US-151, a major hub for travel in the region. This makes it an incredibly convenient stop for anyone driving through Wisconsin, as it saves time and hassle by eliminating the need to navigate through downtown traffic.

The Red Roof Inn Madison, WI is also a short drive from several key local destinations. It's less than three miles from the Dane County Regional Airport (MSN), making it a prime location for those with early morning flights or late arrivals. The hotel's proximity to the East Towne Mall, a major shopping and dining destination, is another draw, providing guests with a variety of options just a quick drive away. Additionally, the hotel is about a 15-minute drive from the heart of downtown Madison, including the State Capitol, the University of Wisconsin-Madison campus, and the Kohl Center, making it a viable, albeit more distant, base for exploring the city's main attractions.

Based on available public data, the Red Roof Inn Madison, WI offers a basic set of services and amenities.

  • Pet-Friendly Policy: The hotel is noted for its pet-friendly policy. According to some sources, the first pet stays free, and additional pets may be allowed for a fee. This is a crucial feature for guests who travel with their dogs or cats, as not all hotels in the area offer this. Guests with pets should confirm the hotel's current policy and any associated fees when booking.

  • Free Wi-Fi and Parking: The hotel provides complimentary wireless Internet access, a standard and essential amenity for modern travelers. Free self-parking is also available, which is a major benefit as it removes the added cost and inconvenience of parking fees. The hotel has exterior corridors, which allows for direct access to guest rooms from the parking lot.

  • Basic In-Room Features: Rooms are equipped with standard amenities, including a flat-screen television with premium cable channels, a mini-refrigerator, a microwave, and a private bathroom. The presence of these appliances is convenient for storing and reheating food, which can help budget-conscious travelers save money on dining out.

  • 24-Hour Front Desk and Vending: The hotel has a 24-hour front desk, which provides guests with assistance at any time of day or night. Vending machines for drinks and snacks are also available on-site, offering a quick option for a bite to eat.

The Red Roof Inn Madison, WI has several key highlights that define the guest experience, both positive and negative.

  • Highly Convenient Location: The hotel’s location is its most notable highlight. Its immediate access to major highways and its close proximity to the Dane County Regional Airport, East Towne Mall, and downtown Madison make it a very practical choice for travelers who prioritize convenience above all else.

  • Budget-Friendly Pricing: The Red Roof Inn brand is known for its affordable rates. For travelers on a tight budget, the hotel's pricing can be a major draw, offering one of the lowest-cost lodging options in the Madison area.

  • Significant Concerns with Cleanliness and Upkeep: A recurring and serious theme in customer reviews is the hotel's lack of cleanliness and general disrepair. Reports of dirty rooms, broken appliances, cracked surfaces, and an overall run-down appearance are a major drawback. This is a critical factor for any prospective guest to be aware of, as it may greatly impact the comfort and safety of their stay.

  • Inconsistent Customer Service: Customer feedback indicates a wide range of experiences with the hotel's staff. While some guests have had positive interactions, there are documented reports of rude service, and a complete lack of follow-through on guest complaints. The unannounced cancellation of a confirmed reservation is a particularly serious issue that raises concerns about the reliability of the hotel's operations.

For reservations or any inquiries, you can contact the Red Roof Inn Madison, WI directly using the information below. It is always a good idea to call the hotel directly to confirm any details, especially regarding reservations and room availability.

Address: 4830 Hayes Rd, Madison, WI 53704, USA

Phone: (608) 241-1787

The mobile phone number is also +1 608-241-1787.

For residents of Wisconsin, the Red Roof Inn Madison, WI is a suitable option for a very specific type of stay: a short, budget-conscious overnight stop where the primary concern is the convenience of the location. If you are a local who needs a quick place to sleep near the airport or a place to break up a long drive without spending much, the hotel's location is a significant advantage. However, it is absolutely essential to manage your expectations and be aware of the hotel's serious and widespread reputation for poor cleanliness and inconsistent service. While the pet-friendly policy and low price are highlights, the documented issues with the property's condition and management reliability are major drawbacks. This hotel is best suited for the traveler who needs a simple, no-frills bed for a night and is willing to accept the risks associated with a very basic, and potentially problematic, lodging experience.

Red Roof Inn Madison, WI Photos

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Red Roof Inn Madison, WI Location & Map

4830 Hayes Rd, Madison, WI 53704, USA

Reviews

Worst customer service and experience I have had in a long time. Like a lot of people, we struggled to find rooms during the Morgan Wallen concert in Madison. So, we booked months in advance, 3 months to be precise. Subsequently, every hotel in town fills up. I am happy we made a reservation. Until 48 hours before check in, this outfit sends us an email letting us know our reservation is now cancelled. No warning, no courtesy call, just cancelled. So, I call their world class customer service department and promptly get informed that they legally have to do nothing because they let me know 48 hours in advance. Now, I realize I am talking about a Red Roof Inn and I did not expect the red carpet treatment from a 0.1 star facility. But, I would expect the courtesy of a call. Maybe the red carpet treatment is the roof instead. Which I think I would rather fall off of than talk to their staff. The excuse was that storms did damage to some of the rooms. The storms went through days ago though and they had time to give a courtesy warning that they may have an issue. So, don't count on this particular place if you want to have any confidence. As far as the hotel, I have no idea. Never will either. Do yourself a favor and guzzle down a 12 pack of Spotted Cow and pass out in your car instead. Probably a better experience.

Jun 26, 2025 · Troy Powers

Absolutely Terrible Experience: I honestly would never stay here again. From the moment I walked into the room, I was hit with an overwhelming, horrible smell that made it hard to breathe. The condition of this room was absolutely appalling. The door was so dinged up and scratched it looked like it had been kicked in multiple times. Inside, the walls and floors were filthy - I'm talking about visible dirt, stains, and grime everywhere. The paint job left drips all over the shower curtain and even on the blankets! Speaking of blankets, they were covered in what appeared to be cigarette burns - multiple holes throughout. The washroom was a nightmare with a cracked sink. The desk was in such poor condition I was afraid to put my laptop on it. The AC unit had a massive crack running down it. The lights flickered constantly in the bathroom. And the noise! Between the paper-thin walls and whatever was going on next door, people cussing and screaming, and someone banging on our door somewhere around midnight. I didn't get a wink of sleep. To top it all off, there were actual holes in the walls, and the drawer handles were rusty. The refrigerator was tinted all over, and cracks and water damage were very noticeable on the tv stand. I've stayed in budget hotels before and understand you get what you pay for, but this was beyond unacceptable. The parking lot had an overpowering scent of Marijuana. Save your money and sleep in your car instead. The only benefit was they were pet friendly. Would I stay again? Not if you paid me.

Jul 19, 2025 · Christina Crosby

DO NOT I REPEAT DO NOT STAY HERE UNLESS YOU ARE REALLY BROKE… THIS PLACE WAS DISGUSTING. The lady at the front did her best to accommodate but as soon as I checked in I wasn’t there 45 minutes before I had to go. It was filthy dirty and bed sheets were badly and I mean badly stained. Look at the photos and judge for yourself. I plan to submit a complaint to corporate but who knows. I had to change rooms in less than 10 minutes it smelled really awful.

Jul 13, 2025 · Kenneth Jones

Frankly I'm hard pressed to give it a 3 but don't think it should be a 2. Nice bed and shower ...room definitely needs updating and the grounds need upkeep. Redeemed points for the stay and not sure if I'd stay here again. I understand no hair dryer or coffee maker but no shampoo or soap? Glad I brought some with me!

May 17, 2025 · Mike McGuire

Relatively clean room, but overall in pretty rough shape. Bed was comfortable. Room was non smoking, but smelled like someone smoked a whole pack inside.

Jul 06, 2025 · Chase Lees

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