Riverview Inn & Suites

For individuals searching the "Hotels Near Of Me" platform for lodging options in Somerset, Massachusetts, Riverview Inn & Suites presents itself as a potential choice. Located at 1878 Wilbur Ave, Somerset, MA 02725, USA, this hotel offers a range of services and amenities, though customer experiences vary significantly. This detailed introduction will objectively outline the hotel's environment, services, features, and any available promotional information, drawing from publicly available details and a selection of customer reviews to provide a comprehensive and balanced perspective.

Location and Environment:

Riverview Inn & Suites is situated on Wilbur Avenue in Somerset, Massachusetts. Somerset is a town in Bristol County, known for its strategic location near major roadways and its proximity to areas like Fall River and the Rhode Island border. The specific location on Wilbur Avenue likely provides easy access to local routes and potentially nearby attractions, though the immediate surrounding environment beyond the hotel's property is not explicitly detailed in the provided information. As a hotel, its environment aims to provide a space for travelers, whether for leisure or business. However, customer feedback regarding the internal environment, specifically within the rooms, indicates areas of concern regarding cleanliness and odors, as detailed below.

Contact Information:

Prospective guests and those with inquiries can reach Riverview Inn & Suites directly via phone at (508) 678-4545 or mobile phone at +1 508-678-4545. These contact numbers are essential for making reservations, confirming specific details about amenities, or addressing any concerns directly with the hotel staff. Direct communication is often the most effective way to gather the most current and accurate information.

Rooms and Amenities:

The rooms at Riverview Inn & Suites are a central point of customer experience, with feedback ranging significantly. One customer mentioned that "the sheets on the bed were either dirty or stained," necessitating a room change or self-changing of bedding. Another, more critical review described the "first room smelled strongly of weed and had a large bug crawling across the floor." Subsequent room changes also yielded similar issues with strong odors and bugs, indicating a potential systemic challenge with cleanliness and maintenance in certain areas of the hotel. However, it's worth noting that the option for another room was offered "immediately" in the first instance, and eventually, a room "with no smell" was found, albeit after killing a spider. This suggests that while issues may arise, staff do attempt to address them. Standard amenities within rooms are not explicitly detailed in the provided reviews, but generally, a hotel of this type would offer basic comforts such as a bed, private bathroom, and possibly a television and Wi-Fi access. The lack of detailed information about the pool and restaurant in the rooms was also noted by a guest, suggesting a need for better in-room communication about available facilities.

Beyond the rooms, the hotel reportedly features a "pool" which "looked great" to one guest, suggesting it could be a positive amenity for families or individuals looking for recreation. There is also a mention of a "restaurant," although further details about its cuisine, operating hours, or specific services are not provided. Other typical amenities for an Inn & Suites might include parking, a lobby area, and potentially vending machines. The presence of multiple buildings, as suggested by the customer requesting a room "in the other building," indicates a larger property layout.

Services and Guest Experience:

The customer service at Riverview Inn & Suites appears to be a mixed bag, yet with notable positive aspects regarding the front desk staff. One reviewer commended "The girls at the front desk were very nice and polite especially considering how busy they were!" and appreciated being "offered another room immediately" when issues arose. This suggests a responsive and courteous front-line team. However, the experience described in the second review highlights significant breakdowns in service beyond the initial interaction. Despite multiple room changes due to strong odors and bugs, the guest was unable to get a room in a different building as requested. More critically, the follow-up regarding a potential discount for the inconveniences was mishandled, with the manager being unavailable and no promised call being received. Furthermore, the non-refund of a "$100 refundable deposit" is a serious concern that points to potential issues with billing and customer resolution processes. This contradictory feedback suggests that while some individual staff members, particularly at the front desk, are perceived positively, there may be systemic challenges in problem resolution and accountability at higher levels of management. The customer service experience, therefore, seems highly variable and depends heavily on the specific situation and the individuals involved.

Features and Unique Selling Points:

Riverview Inn & Suites' features include its location in Somerset, its competitive pricing ("Great deal for the price"), and the presence of a pool and a restaurant on-site. The ability to accommodate early check-in and room changes, as experienced by the first reviewer, demonstrates some flexibility. The hotel is also listed as pet-friendly on some platforms, which could be a significant feature for travelers with animals, although this detail is not explicitly mentioned in the provided reviews. The existence of multiple buildings might offer different room configurations or levels of quietness, though this needs to be clarified by the hotel directly. The potential for a "riverview" implied by the name could also be a unique selling point, although no direct confirmation of this is available in the reviews provided. The hotel does offer free WiFi and free parking, which are standard but appreciated amenities for guests.

Promotional Information and Considerations for "Hotels Near Of Me" Users:

For users on the "Hotels Near Of Me" platform, Riverview Inn & Suites would likely be promoted as an affordable lodging option in Somerset, Massachusetts, possibly highlighting its pool and restaurant facilities. The "Great deal for the price" sentiment from one reviewer indicates a strong value proposition, particularly for budget-conscious travelers. However, potential guests must critically evaluate this against the significant negative feedback regarding cleanliness, strong odors, and unresolved issues, especially the non-refund of a deposit. While the presence of a pool and restaurant adds to its appeal, the lack of detailed information about them in guest rooms, as noted, is a minor inconvenience. The mixed reviews on service, with positive feedback for front desk staff contrasted by issues with management and refunds, suggest that guests should proceed with caution and potentially confirm all policies and room conditions upon arrival. If considering Riverview Inn & Suites, it would be prudent for "Hotels Near Of Me" users to directly contact the hotel to clarify policies, particularly regarding deposits and room conditions, and perhaps inquire about specific room locations or recent renovations to mitigate the risks highlighted by previous guests. The promise of a call that never came and the unreturned deposit are serious concerns that could outweigh any perceived cost savings for some travelers.