The Chicago Hotel Collection Wrigleyville

After reading mixed reviews about The Hotel Chicago Collection, I tried to cancel my reservation but was outside the cancellation window. Reluctantly, I decided to go through with the stay — and I’m glad I did. Check-in was a bit unconventional but smooth. Instead of a front desk, I received a code to access a lockbox outside the hotel, which held the key to my room. Once inside, I was pleasantly surprised. The room was clean, well-designed, and included six complimentary bottles of water — a nice touch. I booked a Deluxe King room. The location is absolutely unbeatable. Just steps from Wrigley Field and surrounded by fantastic bars and restaurants, it doesn’t get better for Cubs fans or anyone looking to enjoy the area. Despite our room facing Clark Street, the noise was minimal — even after a Cubs win. The only downside (which I was aware of ahead of time) was the lack of on-site parking. However, I was able to unload my luggage at the hotel and find nearby parking for $60 overnight — during a game day, which I considered a solid deal. All in all, if you're considering this hotel, I would definitely recommend it — especially for the location and overall value.

Months ago I booked the only hotel available for a recent concert we went to over the weekend, I like to be within walking distance to venues since we take the train. The walk to Wrigley Field was very close so this gets a great rating on that, however…the customer service and everything in between was absolutely horrible the day we arrived. Two weeks before our check in I received a text saying if I didn’t do my pre check within a certain short time frame I would lose my reservation. The way the text message was laid out it seemed like a scam so I called the hotel and spoke to this really nice woman who said that it definitely was them and told me if I forgot to fill out the form or if it wasn’t working I would have no problem keeping my reservation and it would be taken care of at the hotel. I still did my pre check in within the time frame. It is now the morning of arrival and I am driving two hours to the train station when I get a text message at 10 am eastern standard time saying that my cc info was missing from the form and if I don’t fix it by noon my reservation will be canceled. Of course I’m freaking out and I had my fiance click the link since I was driving and he said everything was all there and we didn’t understand what was going on. He took screenshots of the portal and we tried calling the front desk several times and no one answered. Once we got to the station at 11:30 EST I sent over the screen shot because we hit a couple dead zones on the drive. I click the link to go into my reservation and it says it couldn’t locate my name or number. I am panicking. I waited and waited and no one texted so I attempted to call again, on the third call I get this woman who asked what location I’m calling for, I told her Wrigleyville and she said “yes we cancelled your reservation” it wasn’t even noon EST or CST and within an hour of me responding and not the hotel they just canceled it. The woman I spoke to made it seem like there was nothing that could be done so I rambled and she finally said my bank was rejecting the payment. I have never once had my bank reject a payment when it seems like it’s fraudulent so red flag number like 3 for the hotel. I frequent Chicago since it’s my hometown so I’m always there. I asked the woman if I could give her another cc and she said she cant process payments over the phone and I told her I didn’t know what to do, she went silent and said “did you get a text from your bank I just ran it again” ma’am I thought you couldn’t do that over the phone but yes I did I told them it was me and she tried it again and it went through. So red flag 4, if the payment was attempted prior I would have received a text earlier from my bank but I didn’t so my payment wasn’t even ran. We got into Wrigleyville at 1 and had no idea a massive bar crawl was going on, we go up to the hotel and a sign says “door is locked at all times” and we peaked in and no one was in the lobby, so to kill time we got a couple drinks at the movie theater, it’s now 3:30 and I haven’t received a check in text. I called again and the woman said if I came before 5 she could check me in at the desk, I told her I’d be there in a minute and we immediately walked over and there was a father daughter duo standing in front of the hotel looking equally frustrated and confused. We all shared our grievances about checking in and agreed we were all very disappointed. We were eventually let in by another guest walking out. We still waited for someone to come to the front desk and we finally got checked in. The room was nice, king size solo room. Good enough for one night but I wish I brought my own shampoo/conditioner. On the morning of check out we rode the elevator down with this mom and daughter and no one was at the desk again and we were confused again. I mentioned out loud that this was not a pleasant experience and the pair also chimed in and said they were displeased and will never be returning. Every person I spoke to had the same feelings towards this hotel. Stay clear of this place.

Booking this hotel? Prepare to be scammed! You will pay more money then what they advertise. When staying here, everything was as to be expected. The neighborhood was loud (near Wrigley), the room was adequate, and the service at the front desk was literally missing. But the worst was the $200+ charge for "amenity fees" at the end of my stay. Prepare to pay at least $100 a night in additional fees when you stay here. I was not notified of the fees when I booked or checked in. I found out when they were on my credit card after I left. This practice is beyond unethical. I will not stay here ever again unless this is changed.

This place is the worst experience ever. They didn’t have anyone staffing the front desk - literally, they do remote check-in. Check-in was coordinated via text and was a terrible process of back and forth that took 30 minutes. Also parking is not available, you’re on your own. Also, their “guest benefits package” that comes with the room is non-existent. The link they sent for the benefits lead to a YouTube video that no longer exists. If you decide to book a room here, make sure you arrive plenty early and realize that there is literally no in person service. Good luck! I will never stay here again. Definitely not worth it.

The check-in process was smooth, and I appreciated the clear instructions for contactless entry. The welcome drink bar in the lobby and bottled water in the room were thoughtful touches that made a good first impression. Unfortunately, things took a turn when the power in my room went out. I was told to reset the breaker myself, and although I tried several times—even checking around other guests’ doors—I couldn’t find the breaker. It felt very uncomfortable and inappropriate to be wandering in the hallway like that, especially at night. Later, customer service called and admitted they had given me the wrong location. They offered to guide me over the phone, but by then I was already frustrated and disappointed. I couldn’t understand why I, as a paying guest—especially after being charged a high resort fee—had to deal with this kind of issue on my own. If the hotel improves how it handles issues like this, I think it could offer a much more enjoyable and comfortable stay.