Tru by Hilton Gilbert ico

Tru by Hilton Gilbert

Hotels Near Of MeArizonaMaricopa CountyGilbertSouth Santan Village Parkway

1950 S Santan Village Pkwy, Gilbert, AZ 85295, USA

4.0

Stayed here overnight to attend a Graduation party. My boys and I really appreciated this hotel and the friendly and helpful staff. Rachel, the front desk person checking us in was a delight to talk to and took great care of us. This is a clean hotel, located very near the Santan Village outdoor shopping center. The hotel is kid-friendly and has a nice breakfast (free). When in Gilbert next time, this is a top choice :)

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  • Overview
  • (602) 567-9800
  • www.hilton.com

Tru by Hilton Gilbert Introduce

Hey there, Arizona locals! Are you planning a visit to Gilbert, perhaps for a graduation party, a shopping spree, or a family getaway? If you’re looking for a hotel that combines modern style with practical amenities and a truly welcoming atmosphere, the Tru by Hilton Gilbert is a fantastic option right here in the Valley. This vibrant hotel offers a fresh approach to hospitality, focusing on simplicity, comfort, and genuine connection.

Tru by Hilton is a relatively newer brand under the vast Hilton umbrella, designed to be lively, comfortable, and value-conscious. It caters to travelers who appreciate a clean, functional space with smart design and a friendly vibe, rather than elaborate, full-service offerings. The idea is to provide exactly what you need for a comfortable stay, with a focus on efficiency and a great guest experience.

The Tru by Hilton Gilbert embodies this philosophy, aiming to make every guest feel at home from the moment they step through the door. While it’s known for its streamlined services, it prides itself on delivering high standards of cleanliness, comfortable accommodations, and, most notably, exceptional customer service. For Arizonans, this means a reliable choice for your next stay in Gilbert, whether it's for a quick overnight trip or a longer visit to explore the East Valley.


Location and Accessibility

The Tru by Hilton Gilbert boasts an excellent and highly convenient location at 1950 S Santan Village Pkwy, Gilbert, AZ 85295, USA. For Arizona locals, this address is particularly appealing due to its proximity to a major retail and entertainment hub.

The hotel is located very near the Santan Village outdoor shopping center, often referred to as SanTan Village. This means guests are just a short walk away from a wide array of popular shops, diverse restaurants, and entertainment options. Whether you're looking to catch a movie at Harkins Theatres SanTan Village 16, enjoy a casual meal, or indulge in some retail therapy, everything is easily accessible without the need for a car. This convenience is a significant highlight, especially for families or those who prefer to explore on foot.

Beyond shopping and dining, the hotel's location offers good connectivity to the wider Gilbert and Phoenix metropolitan areas. It provides quick access to Loop 202, a major highway, allowing guests to easily explore nearby attractions like the family-friendly vibe and emerging nightlife of Downtown Gilbert. Golf courses are also minutes away.

For those traveling by air, the hotel is also conveniently located approximately 6 miles from Phoenix-Mesa Gateway Airport (AZA). While an airport shuttle is not available, the short distance makes it a manageable taxi or ride-share trip. Phoenix Sky Harbor International Airport (PHX) is about 26 miles away, offering another major travel hub option.

Parking is also a breeze at Tru by Hilton Gilbert. The hotel offers free self-parking on-site, including wheelchair-accessible parking and van parking. This amenity is a valuable perk, saving guests from additional fees and the hassle of searching for parking, which is especially appreciated by locals driving their own vehicles. The combination of easy highway access, proximity to a major shopping center, and complimentary parking truly enhances the accessibility and appeal of this location.


Services Offered

The Tru by Hilton Gilbert provides a focused set of services designed to offer comfort and convenience for all its guests.

  • Complimentary Breakfast: Guests enjoy a free daily buffet breakfast, featuring a "Build Your Own" breakfast bar with various toppings for cereal, bagels, oatmeal, and more, as well as an automatic pancake maker. Breakfast is available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends.
  • Free WiFi: Complimentary high-speed wireless internet access is available in all rooms and public areas, ensuring guests stay connected.
  • Outdoor Pool: The hotel features an outdoor swimming pool, perfect for a refreshing dip or relaxation under the Arizona sun. Pool access is available from 7:00 AM to 10:00 PM.
  • 24-Hour Fitness Center: A modern fitness center equipped with the latest fitness trends, including resistance bands, free weights, and cardio gear, is available for guests to maintain their workout routines.
  • Pet-Friendly Policy: Tru by Hilton Gilbert is a pet-friendly hotel, welcoming dogs and cats (up to 2 pets, 50 lbs per pet) for an extra charge of USD 50 per stay (1-4 nights) or USD 75 (5+ nights), plus a deposit. Service animals are exempt from fees.
  • 24/7 Eat & Sip Market: Located in the lobby, this market offers local and regional gourmet snacks, drinks, wine, and beer, alongside name-brand essentials, available around the clock.
  • Business Facilities: A 24-hour business center with computer stations is available for guests who need to work or print.
  • Recreational Area: The lobby is reimagined as a vibrant public space (2,880 sq ft) with areas to work, play games (like billiards/pool and foosball), eat, or lounge. An outdoor children's playground is also on-site.
  • Guest Laundry: While not explicitly detailed, many Tru by Hilton properties offer guest laundry facilities for convenience.
  • Complimentary Coffee/Tea/Hot Chocolate: Fresh coffee, tea, and hot chocolate are always available in the common areas.
  • Daily Housekeeping: Rooms receive daily housekeeping service.
  • 24-Hour Front Desk: The front desk is staffed around the clock to assist guests with any needs or inquiries.
  • Free Self-Parking: Ample complimentary self-parking is available on-site.

Features / Highlights

The Tru by Hilton Gilbert is designed with several key features and highlights that enhance the guest experience, particularly for those seeking modern comfort and convenience.

  • Vibrant and Modern Design: The hotel boasts a fresh, contemporary, and colorful aesthetic, from its spacious lobby to the guest rooms, creating an energetic and inviting atmosphere.
  • "Top It" Breakfast Bar: A standout feature is the complimentary "Build Your Own" breakfast bar, allowing guests to customize their morning meal with a wide variety of sweet and savory toppings, alongside an automatic pancake maker.
  • Reimagined Lobby & Social Spaces: The lobby isn't just for checking in; it's a large, multi-functional area designed for working, playing (with a billiards/pool table and arcade/game room), eating, and lounging, fostering a lively social environment.
  • Efficiently Designed Guest Rooms: Rooms are smart and functional, featuring rolling desks, oversized windows for natural light, bright and spacious bathrooms, 55-inch flat-screen TVs with premium channels, and refrigerators.
  • Always Open "Eat & Sip" Market: The 24/7 market offers convenience for crushing cravings anytime, providing a selection of snacks, drinks, and even single-serve beer and wine.
  • Kid-Friendly Amenities: With an outdoor playground, arcade/game room, and a generally welcoming atmosphere, the hotel is well-suited for families traveling with children.
  • Dedicated and Friendly Staff: Multiple guest reviews consistently praise the hotel staff, highlighting their helpfulness, kindness, and personable service (e.g., Rachel and Dottie mentioned by guests).
  • Complimentary Amenities: Free breakfast, free WiFi, and free self-parking are significant value-adds that enhance the overall guest experience.
  • Pet-Friendly Accommodation: The hotel's clear pet policy and amenities make it a convenient choice for guests traveling with their furry companions.
  • Outdoor Pool: A refreshing outdoor pool offers a great way to relax and cool off, especially in the Arizona climate.
  • 24-Hour Fitness Center: For health-conscious travelers, the round-the-clock fitness center allows for flexible workout schedules.

Promotions or Special Offers

As part of the Hilton family of brands, Tru by Hilton Gilbert frequently participates in Hilton-wide promotions and offers special rates to make your stay even more appealing. These promotions can vary, so it's always recommended to check the official Hilton website or call the hotel directly for the most current information. Here are common types of promotions you might find:

  • 2X Points Offers: Hilton Honors members can often earn double (or even more) Hilton Honors Points for each night of their stay, helping them accrue points faster for free nights and other rewards.
  • Honors Discount Advance Purchase: By booking your stay in advance, Hilton Honors members can frequently save a percentage off the Best Available Rate, making early planning worthwhile.
  • AAA/CAA Members Save: Members of AAA or CAA can typically enjoy exclusive discounts on their hotel stays.
  • Military Family Rate: Active and retired military personnel, veterans, and their families often qualify for special savings at participating Hilton hotels.
  • Park & Stay Offers: While Tru by Hilton Gilbert already offers complimentary parking, some broader Hilton promotions might occasionally include additional parking perks or car rental discounts.
  • Free Bonus Points for New Hotels: As a relatively newer property, there might be promotions offering additional Hilton Honors Points for stays at the Tru by Hilton Gilbert specifically.
  • Senior Rate: Seniors and their families can often save a percentage off the Best Available Rate when traveling together.
  • The Hilton Sale: Periodic global sales offer significant discounts (e.g., up to 20%) on stays at participating Hilton properties, including Tru by Hilton.
  • Credit Card Bonus Offers: Various Hilton Honors co-branded credit cards often have sign-up bonuses that include a substantial amount of bonus points, which can be used for stays.

To ensure you get the best possible rate and take advantage of any current specials, it is highly advisable to visit the official Hilton website for Tru by Hilton Gilbert or contact the hotel directly at (602) 567-9800 when planning your visit. Don't forget to mention if you are a Hilton Honors member or a member of any affiliated organizations to inquire about relevant discounts.


Contact Information

For reservations, inquiries, or any assistance regarding your stay at the Tru by Hilton Gilbert, please use the following contact details:

Address: 1950 S Santan Village Pkwy, Gilbert, AZ 85295, USA

Phone: (602) 567-9800

Mobile Phone: +1 602-567-9800


Conclusion: Why Tru by Hilton Gilbert is Suitable for Locals

For residents of Arizona, the Tru by Hilton Gilbert isn't just another hotel for out-of-towners; it's a fantastic local resource for a variety of needs. Whether you're planning a short staycation, hosting visiting family and friends, or simply need a comfortable and convenient base for local events, this hotel offers compelling reasons why it's a top choice right here in the Valley.

One of the biggest advantages for locals is its superb location. Being situated right near the Santan Village outdoor shopping center means you have immediate access to a plethora of dining, shopping, and entertainment options. You can enjoy a leisurely afternoon of retail therapy, catch a movie, or dine at a variety of restaurants, all within easy walking distance. This convenience is perfect for a weekend escape without having to venture far from home, allowing you to truly relax and enjoy what our community has to offer.

The hotel's focus on essential amenities and a friendly atmosphere also resonates well with local sensibilities. The complimentary hot breakfast is a huge perk, saving you time and money, especially when traveling with family. The modern, clean rooms provide a comfortable and efficient space, while the vibrant lobby with its games and social zones offers a lively alternative to staying cooped up in your room. If you have kids, the outdoor playground and arcade/game room make it a genuinely family-friendly choice, ensuring everyone has something to enjoy.

Furthermore, the consistently praised friendly and helpful staff, as highlighted by numerous local reviews, truly makes a difference. Knowing that you'll be greeted with a warm smile and receive attentive service contributes significantly to a positive and stress-free stay. This level of local hospitality fosters a welcoming environment that feels like an extension of our own community.

Lastly, for locals who travel with pets, the pet-friendly policy is a significant advantage, allowing you to bring your furry family members along for your staycation or when hosting guests who travel with their companions. With free parking and easy access to major roadways, getting to and from the hotel is hassle-free.

In conclusion, the Tru by Hilton Gilbert offers a modern, convenient, and genuinely welcoming experience perfectly suited for Arizona residents. It's a smart choice for a comfortable stay that puts you right in the heart of Gilbert's vibrant offerings.

Tru by Hilton Gilbert Photos

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Tru by Hilton Gilbert Location & Map

1950 S Santan Village Pkwy, Gilbert, AZ 85295, USA

Reviews

Stayed here overnight to attend a Graduation party. My boys and I really appreciated this hotel and the friendly and helpful staff. Rachel, the front desk person checking us in was a delight to talk to and took great care of us. This is a clean hotel, located very near the Santan Village outdoor shopping center. The hotel is kid-friendly and has a nice breakfast (free). When in Gilbert next time, this is a top choice :)

May 26, 2025 · jschlike

Our experience here was made by the staff! Everyone we interacted with was so personable, helpful, and kind. We especially loved Dottie - she made us feel right at home! Rooms were clean, atmosphere was calm and quiet, and breakfast was simple but yummy. The location is great with plenty of shops and restaurants within walking distance and we never felt unsafe. Overall, we would be very happy to stay here again!

Apr 24, 2025 · Kait DeVargas

First time staying here. The experience would’ve been fine except for the bathroom not being cleaned properly (hair left in the shower). I’ve stayed at numerous Hilton properties around the world, but it’s always the ones in the US that have the biggest issues with cleaning (probably because the franchise owner is cutting costs and not staffing appropriately). I notified the front desk of the issue on checkout so hopefully they address this.

Jun 15, 2025 · Devin James

Terrible service Rachel the front desk agent "manager" is very passive aggressive. Marcus the night auditor makes false promises. Told by Marcus at night the next day we could have a late check out until 2PM. Rachel comes in for shift change and day shift and says otherwise once spoken with the next day.She says the latest is 1PM and she can't accommodate. Called corporate and was told they had availability for late checkout but Rachel said she is current manager on site since her manager was offsite for the day and she can't accommodate. She also ask who is the employee known for setting up the reservation at another location curious to ask about employee. Very unprofessional when the situation had to do with her location. Doesn't matter if you're a honors member you must be diamond for them to accommodate. Doesn't matter if your family or friends for reservation. Service was disgusting partly unprofessional. Stay was uncomfortable. Wouldn't advise staying here if you would like to deal with this type of service. Rooms are small and old modern look with update bathroom appliances. 🤮🤮🤮

Jun 07, 2025 · Roc Gray

Tru Hilton hotel in Gilbert Arizona. Booked a room weeks prior and when we arrived the room with a king bed that we reserved was given to someone ELSE!!!. They threw us in a double room that was completely run down and didn't even have a closet. General manager, Holly was so rude and stated for us to stay at another hotel and that the room was given to honors member as they decided to stay another night, and let me tell you that we have an honors account. She yelled at us and refused to assist only pulled up hotels for us to go to. Also said she doesn't have a manager to speak to and no one above her! What?? Then after multiple arguments she found us a King room that was also completely run down, but wait... you just yelled at us that you didn't have any available and you gave it away. It was so uncomfortable and for the price it was a rip off! What type of service is this from a big corporation that when you reserve a specific room you expect to receive it and on top of it hope to receive amazing service! Not at this place! So humiliating and on top of it all a GM should look after you not tell you to get lost. Tried to contact the main customer service line and they could care less saying someone will call me and no one ever did, which led me to post negative reviews. Will never stay here again!!! Stay away and find yourself a better hotel!!!

Mar 25, 2025 · Bety Rahm

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