Tru by Hilton San Antonio at the Rim ico

Tru by Hilton San Antonio at the Rim

Hotels Near Of MeTexasBexar CountySan AntonioFar North CentralRim Pass

5639 Rim Pass, San Antonio, TX 78257, USA

4.0

I rarely leave reviews, but I felt compelled to share my experience with this stay. We booked a room at Tru by Hilton for a family vacation and paid $175, expecting a clean, comfortable stay. Unfortunately, this was one of the worst hotel experiences we’ve had. The room was clearly very old. It didn’t smell clean, the comforters looked outdated and worn; I didn’t even want to lie on them. The floor was severely warped, and the walls had visible marks and chipped paint. Even the elevator had a strong odor and dirty carpet. Within five minutes of being in the room, we knew we couldn’t stay. We went back to the front desk to explain that the condition of the room was unacceptable for the price. We had to request a reimbursement so we could search for a cleaner, more updated hotel that was appropriate for a family. I don’t like leaving negative reviews—but I wouldn’t return to this hotel or recommend it to others. It’s in need of updates and better upkeep. Customers deserve better for what they’re paying.

Rebecca
  • Overview
  • (210) 569-1101
  • www.hilton.com

Tru by Hilton San Antonio at the Rim Introduce

For Texans looking for a convenient and straightforward place to stay in San Antonio, especially when visiting the bustling North Side, Tru by Hilton San Antonio at The Rim offers an option worth considering. As part of the Tru by Hilton brand, it aims to provide a vibrant, affordable, and "young-at-heart" experience, focusing on essential amenities and a modern, minimalist design. The hotel's prime location near popular attractions and shopping centers often makes it a practical choice for many visitors. While every traveler's experience is unique, understanding the specific offerings and guest feedback can help you determine if Tru by Hilton San Antonio at The Rim aligns with your travel expectations and budget. The brand generally targets travelers seeking a no-frills, efficient, and technologically integrated stay, often with a focus on communal spaces and a lively atmosphere.

When considering any hotel, it's beneficial to set expectations based on the brand's positioning. Tru by Hilton is known for its compact, "functionally fun-sized rooms" that prioritize efficiency over expansive luxury. They emphasize modern design elements, bright colors, and essentials like comfortable beds, ample charging spaces, and bright bathrooms. The lobby areas are typically designed to be vibrant hubs for work and play, featuring communal tables, games, and cozy nooks. The brand aims to deliver a consistent experience with key amenities such as complimentary breakfast, free Wi-Fi, and often pet-friendly policies. For those who value a fresh, streamlined approach to lodging and appreciate a good location above all else, Tru by Hilton can often meet these needs. However, as with any hotel, individual property conditions can vary, and it's always wise to look at recent guest feedback to get a current snapshot of the hotel's upkeep and service quality.

The concept of Tru by Hilton revolves around providing a simple, smart, and spirited stay. It's designed for travelers who are looking for value without compromising on connectivity or essential comforts. The brand encourages interaction in its vibrant lobbies, which serve as multi-functional spaces for working, socializing, or simply relaxing. This ethos can be appealing to younger travelers, families seeking an economical option, or business travelers who appreciate efficiency. While the guest rooms are designed to be compact, they are typically outfitted with modern conveniences to ensure a comfortable stay. The "Tru" philosophy is about cutting out the unnecessary while still delivering a quality experience, which often translates to a focus on technology, comfortable bedding, and common area amenities. Understanding this brand standard is crucial for anyone considering a stay here, ensuring that their expectations align with what the hotel is designed to offer.

The most notable feature of Tru by Hilton San Antonio at The Rim is its exceptional location at 5639 Rim Pass, San Antonio, TX 78257, USA. This address places it squarely within the highly sought-after "The Rim" area, a premier lifestyle and entertainment district in North San Antonio. For locals, this means unparalleled access to a wide array of attractions and conveniences right on your doorstep. You're just a stone's throw away from significant destinations such as Six Flags Fiesta Texas, offering thrilling rides and entertainment for the whole family. The University of Texas at San Antonio (UTSA) is also nearby, making it a practical choice for prospective students, faculty, or visiting families. Beyond these, the hotel is surrounded by an abundance of dining options, from casual eateries to more upscale restaurants, ensuring you'll always find something to suit your taste.

The convenience extends to retail therapy as well, with The Rim Shopping Center and The Shops at La Cantera within minutes of the hotel. These sprawling outdoor malls offer a diverse selection of national retailers, boutiques, and entertainment venues, making it a shopper's paradise. Accessibility to major roadways is also a significant advantage; the hotel's proximity to I-10 and U.S. Highway 1604 provides seamless connections to downtown San Antonio, the San Antonio International Airport (SAT), and other key areas across the city. This strategic positioning minimizes travel time, allowing you to maximize your enjoyment of San Antonio's attractions, whether you're here for a weekend getaway, a business trip, or an extended visit. The ease of access to so many local highlights truly makes the location a standout feature of Tru by Hilton San Antonio at The Rim, appealing to both seasoned San Antonians and first-time visitors alike.

Tru by Hilton San Antonio at The Rim provides a standard set of services and amenities that align with the brand's focus on essential comfort and convenience:

  • Free Bright Side Breakfast®: Guests can enjoy a complimentary hot breakfast each morning, featuring a selection of items to help start your day, including a build-your-own waffle station, eggs, and more.
  • Complimentary High-Speed Wi-Fi: Stay connected with free Wi-Fi available throughout the hotel, allowing for seamless Browse, streaming, and work.
  • Outdoor Swimming Pool: A refreshing outdoor pool is available for guests to relax and cool off, especially enjoyable during Texas's warm climate.
  • Fitness Center: An on-site fitness center provides equipment for guests to maintain their workout routines while traveling.
  • 24/7 "Eat & Sip" Market: A lobby market offers snacks, drinks, and light meals available for purchase around the clock.
  • Digital Key Access: For Hilton Honors members, the convenience of digital key access through the Hilton Honors app allows for seamless check-in and room access.
  • Pet-Friendly Policy: The hotel generally welcomes pets, though it is crucial to confirm specific pet policies and any associated non-refundable fees (e.g., $50 for 1-4 nights, $125 for 5+ nights for up to 2 pets, dogs/cats only, max 75 lbs).
  • Self-Parking: On-site self-parking is available, but it's important to note that a daily fee of $10 per vehicle applies.
  • Room Cleaning Schedule: Housekeeping service is typically provided every other day. Guests requesting service on an "off-day" might incur an additional charge (e.g., $25 to have a bed made).
  • 24-Hour Front Desk: The front desk is available around the clock to assist guests with inquiries, check-in, and check-out.
  • Business Center: A business center with computers and printing facilities is available for guest use.

The features and highlights of Tru by Hilton San Antonio at The Rim contribute to its brand identity, focusing on a modern, efficient, and engaging guest experience:

  • Vibrant Lobby with Social Zones: The hotel's lobby is designed as a multi-functional space, featuring areas for working, playing games (like foosball and board games), and socializing, reflecting the brand's youthful and energetic atmosphere.
  • "Functionally Fun-Sized" Rooms: Guest rooms are designed for efficiency with smart storage solutions, mobile desks, and brightly lit bathrooms, offering essentials in a compact yet functional layout.
  • Pillowtop Beds and Modern Decor: Rooms are equipped with comfortable pillowtop beds for a restful sleep and feature a modern, minimalist decor.
  • Digital Connectivity: Rooms include flat-screen HDTVs and ample charging outlets, catering to the needs of tech-savvy travelers.
  • Proximity to Entertainment and Dining: The most significant highlight is its location near Six Flags Fiesta Texas, The Rim Shopping Center, The Shops at La Cantera, and numerous restaurants, offering abundant entertainment and dining options just moments away.
  • Bright and Welcoming Ambiance: The Tru by Hilton brand is known for its cheerful and bright aesthetic, which aims to create a positive and inviting environment.
  • Accessibility Features: The hotel offers accessible rooms designed for guests with mobility or hearing needs, including features like roll-in showers.

For Texans considering a stay at Tru by Hilton San Antonio at The Rim, it's always recommended to explore current promotions or special offers directly through Hilton's official website or by contacting the hotel. While specific deals can vary seasonally, hotels often provide various discounts that might appeal to locals. Keep an eye out for Hilton Honors member exclusive rates, which can offer savings for those enrolled in the loyalty program. Other common promotions include discounts for extended stays, sometimes labeled as "Stay & Save" or "Long Term Stay" rates. Additionally, special rates may be available for AAA members, AARP members, military personnel, and government employees. Occasionally, package deals that combine accommodation with local attractions, such as Six Flags Fiesta Texas tickets, might be offered. To ensure you receive the best possible rate and are aware of any current specials that align with your travel plans, it's best to visit the Hilton website directly or call the hotel. Always compare rates and terms to find the offer that best suits your needs for a comfortable and value-packed stay in San Antonio.

To get in touch with Tru by Hilton San Antonio at The Rim, for reservations, inquiries about services, or to check on specific amenities and policies, please use the following contact information:

  • Address: 5639 Rim Pass, San Antonio, TX 78257, USA
  • Phone: (210) 569-1101
  • Mobile Phone: +1 210-569-1101

The hotel staff will be able to provide the most current and accurate information regarding room availability, pricing, parking fees, pet policies, and any ongoing promotions. Direct communication is always the best way to ensure your specific questions are answered and that your stay is tailored to your preferences. They can also offer guidance on local attractions and directions, helping you make the most of your visit to The Rim area of San Antonio.

For locals in Texas, Tru by Hilton San Antonio at The Rim can be a practical choice, particularly when considering its strategic location. If you're a San Antonian needing a convenient base for family visiting from out of town, or perhaps you're planning a weekend getaway to Six Flags Fiesta Texas without the long drive home, the hotel's placement is undeniably its strongest asset. Being right at The Rim means immediate access to entertainment, dining, and shopping, making it a prime spot for a staycation or for hosting guests who want to explore this vibrant part of the city. The free breakfast adds value, and the pet-friendly policy is a significant advantage for those who travel with their furry family members, eliminating the need for pet sitters or separate boarding.

However, it's important for locals to set realistic expectations based on the nature of a Tru by Hilton property and recent guest feedback. While the location is excellent and the brand aims for a modern, functional experience, some guests have noted concerns about the upkeep and perceived value for the price, particularly regarding room condition and certain additional charges like the $10 daily parking fee and potential fees for off-day room cleaning requests. If your priority is a budget-conscious stay with easy access to attractions, and you are comfortable with the brand's streamlined approach and potentially less frequent room service, then this location's convenience could outweigh these considerations. For Texans who prioritize a refreshed, impeccably clean, and fully serviced hotel experience for every dollar spent, it may be beneficial to contact the hotel directly to confirm recent updates and service standards, or consider other options within the San Antonio area that align more closely with those specific priorities.

Tru by Hilton San Antonio at the Rim Photos

Tru by Hilton San Antonio at the Rim 5
Tru by Hilton San Antonio at the Rim 5
Tru by Hilton San Antonio at the Rim 5
Tru by Hilton San Antonio at the Rim 5
Tru by Hilton San Antonio at the Rim 5
Tru by Hilton San Antonio at the Rim 5
Tru by Hilton San Antonio at the Rim 5
Tru by Hilton San Antonio at the Rim 5
Tru by Hilton San Antonio at the Rim 5
Tru by Hilton San Antonio at the Rim 5

Tru by Hilton San Antonio at the Rim Location & Map

5639 Rim Pass, San Antonio, TX 78257, USA

Reviews

I rarely leave reviews, but I felt compelled to share my experience with this stay. We booked a room at Tru by Hilton for a family vacation and paid $175, expecting a clean, comfortable stay. Unfortunately, this was one of the worst hotel experiences we’ve had. The room was clearly very old. It didn’t smell clean, the comforters looked outdated and worn; I didn’t even want to lie on them. The floor was severely warped, and the walls had visible marks and chipped paint. Even the elevator had a strong odor and dirty carpet. Within five minutes of being in the room, we knew we couldn’t stay. We went back to the front desk to explain that the condition of the room was unacceptable for the price. We had to request a reimbursement so we could search for a cleaner, more updated hotel that was appropriate for a family. I don’t like leaving negative reviews—but I wouldn’t return to this hotel or recommend it to others. It’s in need of updates and better upkeep. Customers deserve better for what they’re paying.

May 10, 2025 · Rebecca

The location of this hotel is the best feature. The rooms are average, not up to Hilton standards, but still nice. My biggest issue is the way they nickel and dime you. They have self-parking on a surface lot around the facility, but they still charge you $10/day to park.🤦‍♀️ They only clean your rooms every other day. I requested to have our bed made, not changed, just made, and was told that would cost an additional $25, since it was an off-day.

May 29, 2025 · Sue J

Oh boy, don’t know where to start. I got a room for 3 nights. First impression was not good. I was not greeted, or welcomed..as if I was bother. I was like, okay no biggie… then after the first night, I didn’t get room service. I asked the front desk, I was told room service is every other day.. the second night… no room service, the 3rd night no room service. I asked the front desk and they said they should have gone, I had to get towels, hand soap, and shampoo to stock the empty bottles. I had a pile of towels and trash that needed to be picked up.Will not be returning!!

May 30, 2025 · Bdrcop

I'm not one to leave a review on a hotel, but booking this place was a major mistake. I advise anyone staying more than 1 or 2 nights to book a different hotel. The rooms, or at least my room, do not have a microwave. The mini fridge stuggles to keep my food cold. If I had known about this beforehand, I would have taken my business elsewhere. Edit: I was very upset at first when I discovered that my hotel room had no microwave. Mostly due to the fact I ended up spending way more money than I budgeted for in order to feed myself on this business trip. The surrounding area was not cheap. About a little over a week after posting my review, the hotel went and installed new microwaves in each room. I appreciate that my feedback was taken into consideration, and I definitely put value on a company that takes complaints seriously. I'm glad that this branch of the Hilton family worked hard to make my experience more enjoyable. I would like to thank the hotel management and staff, and will definitely consider staying here in the future.

Feb 11, 2025 · Aaron C

This hotel was a big letdown from the start. I booked a king-size room, and even though the hotel was only about 40% full, they tried to put me in a handicap-accessible room for no reason. When I asked about it, I got no clear explanation. There was no safe in the room, the pillows were flat and uncomfortable, and the exit door near my room slammed all night — I barely slept. The room wasn’t clean, either. When I went to the front desk for help, the staff was too busy eating the guest breakfast to be bothered. Completely unprofessional. I would not stay here again.

May 05, 2025 · Tony Pereira

Hotels Near Of Me

Home2 Suites by Hilton San Antonio at the Rim

Home2 Suites by Hilton San Antonio at the Rim

17303 Vance Jackson Rd, San Antonio, TX 78257, USA

Residence Inn San Antonio Six Flags® at The RIM

Residence Inn San Antonio Six Flags® at The RIM

5707 Rim Pass, San Antonio, TX 78257, USA

Courtyard San Antonio Six Flags® at The RIM

Courtyard San Antonio Six Flags® at The RIM

5731 Rim Pass, San Antonio, TX 78257, USA

Hilton Garden Inn San Antonio At The Rim

Hilton Garden Inn San Antonio At The Rim

5730 Rim Pass, San Antonio, TX 78257, USA

CHALET

CHALET

17503 La Cantera Pkwy #129, San Antonio, TX 78257, USA

La Quinta Inn & Suites by Wyndham San Antonio at the RIM

La Quinta Inn & Suites by Wyndham San Antonio at the RIM

17910 La Cantera Pkwy, San Antonio, TX 78257, USA

TownePlace Suites San Antonio Northwest at The RIM

TownePlace Suites San Antonio Northwest at The RIM

17934 La Cantera Pkwy, San Antonio, TX 78257, USA

Waterwalk San Antonio at The Rim

Waterwalk San Antonio at The Rim

5423 N Loop 1604 W, San Antonio, TX 78249, USA

Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection

Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection

18603 La Cantera Terrace, San Antonio, TX 78256, USA

SpringHill Suites San Antonio Northwest at The RIM

SpringHill Suites San Antonio Northwest at The RIM

18119 Talavera Ridge, San Antonio, TX 78257, USA

Drury Inn & Suites San Antonio Near La Cantera Pkwy

Drury Inn & Suites San Antonio Near La Cantera Pkwy

15806 I-10, San Antonio, TX 78249, USA

Embassy Suites by Hilton San Antonio Landmark

Embassy Suites by Hilton San Antonio Landmark

5615 Landmark Pkwy, San Antonio, TX 78249, USA