Best Western InnSuites Phoenix Hotel & Suites

Hotels Near Of Me Arizona Maricopa County Phoenix Camelback East Village East Northern Avenue

1615 E Northern Ave, Phoenix, AZ 85020, USA

4.0

5 Stars I want to extend a heartfelt thank you to Cassandra, Yvette, and Erica at this Best Western location. They truly went above and beyond for my family during a very difficult time. My dad was receiving treatment at the Mayo Clinic in Phoenix, and we needed a place nearby for my parents to stay. The staff made sure everything was taken care of and helped make their stay as comfortable and stress-free as possible. Their kindness, professionalism, and compassion truly stood out. On behalf of Jose and Evangelina Romero, thank you, Best Western, for having such wonderful people on your team.

Armando Huerta

Overview

(602) 997-6285
www.bestwestern.com

Best Western InnSuites Phoenix Hotel & Suites Introduce

For Arizonans seeking a reliable and welcoming place to stay in the heart of Phoenix, whether for family visits, business trips, or even local medical needs, the Best Western InnSuites Phoenix Hotel & Suites offers a compelling choice. This hotel is designed to provide comfortable accommodations with a focus on value and convenience, making it a favorite for those who appreciate friendly service and essential amenities. It’s a place where you can truly feel at home while exploring all that our vibrant city has to offer.

Guests consistently highlight the exceptional service as a standout feature. One heartfelt review specifically thanks Cassandra, Yvette, and Erica for going "above and beyond" for a family dealing with a difficult time, providing a "comfortable and stress-free" stay while a loved one received treatment at the Mayo Clinic. This speaks volumes about the compassion and professionalism of the team. While some guests have noted that rooms can be a "bit small," they also acknowledge that the hotel "had all the amenities that I needed." The "great pool" and accessible "washer and dryers" are often appreciated, as is the "breakfast variety." These insights from real customers underscore the hotel's commitment to delivering a positive experience through its dedicated staff and practical amenities, ensuring that despite minor room size observations, guests find everything they need for a satisfactory stay.

Location and Accessibility

Best Western InnSuites Phoenix Hotel & Suites is strategically located at 1615 E Northern Ave, Phoenix, AZ 85020, USA. This central Phoenix address places it within easy reach of key business districts, medical facilities, and popular attractions, making it highly convenient for a wide range of travelers, including our local Arizonans.

Northern Avenue is a well-known thoroughfare, providing excellent access to major roads and freeways. The hotel's proximity to the SR 51 (Piestewa Freeway) ensures swift connections to various parts of the greater Phoenix metropolitan area. This accessibility is particularly beneficial for:

Mayo Clinic Hospital: The hotel is frequently chosen by guests visiting the Mayo Clinic in Phoenix, providing a comfortable and convenient base for medical treatments and appointments. Its proximity can significantly ease the burden during challenging times.
Phoenix Mountains Preserve / Piestewa Peak: Outdoor enthusiasts will appreciate being adjacent to the Phoenix Mountains Preserve, which includes Piestewa Peak. This offers over 27 miles of hiking and biking trails, providing immediate access to some of Phoenix's best natural recreation.
Biltmore Fashion Park & Paradise Valley Mall: These popular shopping and dining destinations are easily accessible, offering a variety of retail options and culinary experiences for leisure guests.
Downtown Phoenix/Scottsdale Business & Shopping Districts: While not directly in the downtown core, the hotel's location offers reasonable driving access to both downtown Phoenix (for conventions, sports arenas like Chase Field and Footprint Center, and cultural sites) and the vibrant shopping and entertainment of Old Town Scottsdale.
Phoenix Sky Harbor International Airport (PHX): The airport is approximately 8-9 miles away, allowing for a relatively quick commute for air travelers.

The hotel offers free parking for guests, including truck/RV parking, which is a valuable amenity in a city where driving is often necessary. Its exterior corridor design allows for direct access to rooms, and the grounds are generally well-maintained, contributing to a sense of comfort and convenience in a residential-adjacent area.

Services Offered

Best Western InnSuites Phoenix Hotel & Suites provides a comprehensive array of services designed to make every guest's stay as comfortable and convenient as possible, catering to both short-term visitors and those on extended stays:

Complimentary Full Hot Breakfast: Guests can start their day right with a delicious and varied full hot breakfast served daily. This includes rotating menu items to offer variety, and grab-and-go options are available for guests departing early.
Outdoor Heated Pool & Hot Tub: A spacious outdoor pool, heated year-round, and a relaxing hot tub are available from 7:00 AM to 10:00 PM, providing a perfect way to relax or cool off under the Arizona sun. A pool lift is also available for accessibility.
24-Hour Fitness Center: A complimentary on-site fitness center is open 24 hours, equipped with a treadmill, stationary bike, and weightlifting equipment, allowing guests to maintain their exercise routines.
Complimentary High-Speed Wi-Fi: Free high-speed internet access is available throughout the hotel, including in all guest rooms and public areas.
Guest Laundry Facilities: Self-serve, coin-operated laundry machines are available on-site, a significant convenience for longer stays.
Business Center: A dedicated business center with a computer station, photocopy, and fax services is available for guests' professional needs. Secretarial, shipping, and mail services are also offered.
Meeting Facilities: The hotel offers conference facilities, making it suitable for small business meetings or gatherings.
Pet-Friendly Accommodation: The hotel welcomes up to two dogs per room (up to 80 pounds each) for an additional fee, with a refundable cleaning/damage deposit. Other pet types (e.g., cats) may be allowed upon approval. Guests with dogs are often assigned ground floor rooms for easy outdoor access.
Multilingual Staff: The friendly staff is multilingual (English and Spanish), enhancing communication and service for a diverse range of guests.
Safe Deposit Box: Available at the front desk for securing valuables.
Free Parking: Ample complimentary self-parking is provided, including parking for trucks and RVs.
100% Smoke-Free Hotel: The entire property is smoke-free, ensuring a comfortable environment for all guests.
In-Room Amenities: Each room is equipped with a large flat-screen TV with cable (including HBO), a single-serve coffee maker, microwave, refrigerator, hairdryer, iron/ironing board, and Posturepedic® mattresses with triple sheeting for enhanced comfort.

Features / Highlights

Best Western InnSuites Phoenix Hotel & Suites offers a variety of features that make it a compelling choice for travelers:

Exceptional Staff & Service: Consistently praised by guests for their kindness, attentiveness, compassion, and professionalism, particularly in difficult situations. This human touch sets the hotel apart.
All-Suite Accommodations: Many rooms are suites, providing more space and comfort than standard hotel rooms, often equipped with a kitchenette (microwave and refrigerator) for added convenience.
Complimentary Hot Breakfast: A significant value-add, offering a full, hot breakfast with variety, helping guests start their day energized without an extra cost.
Great Recreational Facilities: A large, heated outdoor pool and hot tub, open year-round, along with a 24-hour fitness center, provide ample opportunities for relaxation and exercise.
Pet-Friendly Policy: Welcoming pets makes it an ideal option for those traveling with their animal companions, a convenience not all hotels offer.
Proximity to Mayo Clinic: Its location makes it particularly suitable and often preferred by families needing accommodation close to the Mayo Clinic for medical treatment.
Direct Access to Hiking Trails: Being adjacent to the Phoenix Mountains Preserve offers a unique advantage for outdoor enthusiasts wanting to explore Arizona's natural beauty right from the hotel.
Full In-Room Amenities: The inclusion of microwaves, refrigerators, and coffee makers in every room enhances the convenience for guests, especially for longer stays.
Free Parking: Ample and complimentary parking, including for larger vehicles, is a practical benefit in Phoenix.
Cleanliness and Freshness: Guests appreciate the spotless rooms and fresh smell, indicating a commitment to guest comfort and hygiene.

Promotions or Special Offers

Best Western InnSuites Phoenix Hotel & Suites, as part of the Best Western family, frequently participates in various promotions and offers designed to provide value to its guests. While specific deals can change, here are common types of promotions you might find:

Best Western Rewards® Program: Guests can join the free Best Western Rewards program to earn points on every stay, which can be redeemed for free nights, gift cards, and more. Members also often receive exclusive rates and perks.
"Stay Longer and Save" Offers: Like many hotels catering to extended stays, this Best Western often provides discounted rates for longer bookings (e.g., 7+ nights, 30+ nights), making it more economical for those needing temporary housing or extended visits.
AAA/CAA Member Rates: Members of AAA or CAA typically receive a discount on their room rates.
Senior/AARP Discounts: Special rates are often available for guests who are AARP members or meet a specific age requirement.
Government/Military Rates: Active military personnel, veterans, and government employees can usually access special discounted rates.
Seasonal Promotions: Best Western often runs seasonal sales (e.g., Summer Sale, Holiday Savings) that offer percentage discounts on room rates for specific booking windows or travel dates.
"Save with Advance Purchase": Booking your stay well in advance can sometimes yield lower rates, though these bookings may be non-refundable.
Package Deals: While not always advertised broadly, guests can inquire about specific packages that might bundle accommodations with local attractions, dining credits, or spa services.

For the most up-to-date promotions and to ensure you receive the best possible rate for your stay at Best Western InnSuites Phoenix Hotel & Suites, it's always recommended to check their official Best Western website directly or call the hotel's front desk.

Contact Information

For reservations, inquiries, or any assistance regarding your stay at Best Western InnSuites Phoenix Hotel & Suites, please use the following contact details:

Address: 1615 E Northern Ave, Phoenix, AZ 85020, USA

Phone: (602) 997-6285

Mobile Phone: +1 602-997-6285

You can also access more information and make bookings through the official Best Western website for this property. The team, including the highly praised Cassandra, Yvette, and Erica, will be ready to assist you.

Conclusion: Why this place is suitable for locals

For Arizonans, the Best Western InnSuites Phoenix Hotel & Suites is an incredibly suitable and practical choice for a variety of local needs. While it serves visitors from across the globe, its location and amenities resonate particularly well with our community. If you're managing a family medical situation at the Mayo Clinic, need a comfortable base for out-of-town relatives, or require temporary housing during a home renovation, this hotel provides a thoughtful and supportive environment right here in Phoenix.

The availability of full hot breakfast saves time and money, a significant benefit for anyone on an extended stay or simply looking for convenience. The in-room microwaves and refrigerators, along with on-site laundry facilities, offer practical comforts that make a temporary stay feel much more like home. Plus, the heated outdoor pool and 24-hour fitness center provide essential options for relaxation and maintaining routines, even when away from your own house.

Perhaps most importantly, the glowing reviews about the staff's kindness and attentiveness truly highlight the hotel's commitment to genuine Arizona hospitality. This personal touch, combined with the convenience of being adjacent to major hiking trails and close to essential services and entertainment, makes Best Western InnSuites Phoenix Hotel & Suites a smart and comforting choice for locals seeking a comfortable, stress-free, and amenity-rich experience within our own city.

Best Western InnSuites Phoenix Hotel & Suites Photos

Best Western InnSuites Phoenix Hotel & Suites 5

Best Western InnSuites Phoenix Hotel & Suites Location & Map

Arizona Maricopa County Phoenix Camelback East Village East Northern Avenue

1615 E Northern Ave, Phoenix, AZ 85020, USA

Reviews

May 05, 2025 · Armando Huerta

The rooms are a bit small. I found myself getting frustrated, but it had all the amenities that I needed, the pool was great, I used the washer and dryers, and we enjoyed the breakfast variety. I did not like that the outlet to the sink area was not working. I had to do my hair by the front door with no mirror. I know these things happen, but thought it would be beneficial to note.

May 03, 2025 · Donna Vital

Stayed here multiple times in the past few years. It used to be a decent place. This time, it was horrible. I’m not sure if there is new management, but clearly service has gone downhill. Upon check in, the front desk agent seemed irritated that I bothered him. Wasn’t friendly at all. There were fingerprints all over the glass door and cups and food debris all in the lobby and on the tables. I requested two queen beds for my son and I. We get to our room, and my son used the bathroom. He comes out to wash his hands & there is no soap and only one hand towel that had a stain on it. Thankfully, we had 3 bath towels, so we used one has a hand towel. We both needed to take a shower and noticed there was only one washcloth. I walk up to the front desk to see if they have any hand soap and an extra washcloth and was told they were out of all towels. Agent said they had no soap as well, as there was a soap shortage. Uh okay… I said fine, we will use the body wash from the shower as hand soap and I’ll just use the body wash without a washcloth. The tubs also looked stained and no matter the amount of scrubbing housekeeping could do, it just wouldn’t get clean. This place needs a huge remodel. All night until about 2 AM there were people walking by my room, presumably drunk as they were so loud and carrying on with no regard to what time it was. Tried to call the front desk. No one answered. We finally fell asleep shortly after 2AM. The next morning, I could see an extremely large gap around and under the front door. I get up to use the bathroom and turned on the light and there was a huge sewer roach behind the toilet. I screamed and my son lunged out of bed to see what I was hollering for. He managed to kill it and flushed it down the toilet. I’m sure it got in the room from the huge gap in the door that clearly needed new weatherstripping. We get dressed and go down for breakfast and their coffee machine is not working nor is there juice machine. There was only water from the juice machine and a case of Sunny D in the fridge. They used to have somewhat of a decent spread for breakfast, but not anymore. The waffle batter machine was almost empty, So we made half a waffle. They used to have whipped cream, fruit and nuts for your waffles, but had none. They used to have a variety of Otis Spunkmeyer muffins, but they only had blueberry and some brand I had never heard of that tasted awful. No cereal, no milk, no oatmeal, no nothing. They had scrambled eggs, which were likely powdered eggs and not good, as I took one bite and felt like I was chewing rubber. Half cooked thin bacon, soggy biscuits and gravy from a can. I ended up eating a banana and my son had half a waffle plain. We go back to our room to pack and check out and on the way to the room, we watched 3 drug addicts/homeless people walking from the street onto the property. I go back into the lobby to turn in my keys and no one was there. I waited for about five minutes before just deciding to drop my key in the box. The same homeless people were in the breakfast area eating like they were guests at the motel. I will not be back. I’d rather stay at the Hilton next door and pay a little bit more than to endure this place again.

Apr 21, 2025 · Jessica Gessel

Good location -- great views of the mountains and close to Scottsdale. Breakfast is more than adequate for a motel like this -- waffles, yogurt, oatmeal, sausage, eggs, muffins, etc. Rooms are very basic motel-style rooms, which was a surprise because I expected a hotel. This is not a place I'd want to hang out at -- it was just a place to sleep and eat breakfast before heading out for the day. We definitely paid more than it was worth due to Spring Training. The biggest problem was the staff -- they were hard to find and seemed bored and uninterested in helping customers. It honestly felt like they tried to hide in the back rooms so no one would ask for anything.

Mar 16, 2025 · Heather Jackowitz

I have met friends who have stayed at this hotel. I have also stayed there. The cleanliness is terrible. I discovered that they do not change the sheets or pillowcases. They do not offer breakfast as advertised. You arrive for breakfast and they have nothing, there is only coffee. By the way, bad coffee, which is why the advertisement is misleading. I would not recommend it. The service is very terrible. They do not offer room cleaning. What I recommend is that if you are going to stay at this hotel, clean the room first and verify that the bed, the sheets and pillows have been changed. When you go to breakfast, you will see that what is advertised is not true.

Jun 02, 2025 · Elias Silva