Best Western Liverpool-Syracuse Inn & Suites

This comprehensive introduction focuses on the Best Western Liverpool-Syracuse Inn & Suites, a hotel situated at 136 Transistor Pkwy, Liverpool, NY 13088, USA. For local users and travelers searching within the "Hotels Near Of Me" category, it is crucial to have a detailed understanding of an establishment's environment, services, features, and any pertinent promotional information. This objective review will integrate all available data, including direct customer testimonials, to present a complete and balanced picture of this property.

The Best Western Liverpool-Syracuse Inn & Suites is located at 136 Transistor Parkway in Liverpool, New York. Liverpool is a suburb of Syracuse, offering a convenient location for travelers visiting the greater Syracuse area, including Syracuse University, local businesses, and attractions. For individuals utilizing the "Hotels Near Of Me" platform, this address indicates its accessibility from major roadways and its suitability for both leisure and business stays in the region. Its location on Transistor Parkway suggests it might be in a more commercial or industrial park area, offering a quieter environment away from direct city center noise, while still being easily reachable. The provided contact numbers, (315) 701-4400 and mobile phone +1 315-701-4400, ensure direct lines of communication for reservations or inquiries, which are standard and essential for any hotel operation.

When evaluating the environment of the Best Western Liverpool-Syracuse Inn & Suites, customer reviews provide a nuanced perspective. Upon initial entry, a room might "looked OK" from a distance, suggesting a generally presentable appearance. However, closer inspection revealed significant issues with cleanliness: "all the furniture was VERY dusty. We had to take an extra towel to wipe down ALL the furniture pieces. It’s like they haven’t wiped any furniture for the past few months." This indicates a lapse in consistent and thorough housekeeping, impacting the overall cleanliness of the in-room environment. While the presence of staff members who are "friendly" and "courteous" contributes positively to the human aspect of the environment, the physical cleanliness of the rooms is a critical factor for guest comfort. The expectation for guests to clean surfaces upon arrival diminishes the perceived quality of the environment. This suggests that while the hotel may aim for a welcoming atmosphere in its common areas, the attention to detail in room cleanliness is inconsistent, which is a significant consideration for users searching for "Hotels Near Of Me."

The services offered at the Best Western Liverpool-Syracuse Inn & Suites appear to be a mixed bag, with strengths in staff interaction and weaknesses in some operational aspects. The "front desk person was very courteous" and "helpful," which is a fundamental positive for any hotel. The staff member named Gale is highlighted for "world class customer service" and being "so patient" when guests made a mistake about breakfast time, going "out of her way to make us feel comfortable." This demonstrates an exceptional level of guest-focused service and a willingness to accommodate needs, even beyond standard procedures. Such personal attention significantly enhances the guest experience and builds loyalty. However, service issues also arose concerning room readiness and amenities. The non-functional "coffee maker" and the need to "ask for a refill for the body wash" suggest that rooms are not always thoroughly checked before guest occupancy. The question, "So it makes me wonder was the room even checked before anyone was allowed into that room?" reflects a concern about pre-arrival inspection protocols. While the proactive and friendly nature of individual staff members is commendable, these operational shortcomings can detract from an otherwise positive service impression. For users searching "Hotels Near Of Me," consistent service across all touchpoints, from front desk to room readiness, is highly valued.

Regarding the features of the Best Western Liverpool-Syracuse Inn & Suites, the reviews provide specific insights into in-room amenities and general hotel offerings. Best Western properties typically offer standard features such as comfortable beds, private bathrooms, televisions, and climate control. As an "Inn & Suites," it likely features a combination of standard rooms and suites, potentially offering more space and separate living areas. The presence of a "coffee maker" in the room, though it was non-functional for one guest, indicates a common in-room amenity. The availability of "body wash" is also noted, even if a refill was needed. The mention of "breakfast" as a service implies this is a feature of the hotel, as many Best Western properties include complimentary breakfast. However, the issues with the non-working coffee maker and the need to request a body wash refill suggest that these features are not always consistently maintained or replenished, impacting their utility. The primary concern raised about features relates to cleanliness: "all the furniture was VERY dusty," which means that the fundamental furniture features in the room were not presented in a clean state. This indicates that while the hotel may offer a range of features, their readiness and cleanliness can be inconsistent. Therefore, while the hotel likely provides a standard set of amenities, the guest experience of these features can be impacted by housekeeping oversights.

As for promotional information, while specific deals or packages for the Best Western Liverpool-Syracuse Inn & Suites are not detailed in the prompt, Best Western properties frequently engage in various promotional activities. These can include seasonal discounts, special rates for AAA/senior members, government/military rates, and package deals that might include local attractions or dining vouchers. The Best Western Rewards loyalty program is a significant promotional draw, offering points and benefits to frequent guests, which can incentivize repeat stays. Given its location in Liverpool, near Syracuse, the hotel might target visitors to Syracuse University, business travelers, or those attending events in the area with tailored promotions. The positive customer service experiences, particularly the exceptional staff interaction, serve as a strong form of organic promotion, as satisfied guests are likely to recommend the hotel to others. For users searching "Hotels Near Of Me," a combination of competitive pricing and a reputation for friendly service can be a powerful draw. While the cleanliness issues noted are a drawback, the strength of its customer service might mitigate some of these concerns for guests who prioritize positive human interaction and value for money. Prospective guests are encouraged to check the official Best Western website or reputable booking platforms for the most current promotional offers that could enhance the value of their stay.

In conclusion, for local users and travelers searching for "Hotels Near Of Me" in the Liverpool, NY area, and considering the Best Western Liverpool-Syracuse Inn & Suites at 136 Transistor Pkwy, Liverpool, NY 13088, USA, it offers a mixed but generally acceptable profile. Its location provides convenient access to the Syracuse area. The hotel's strong suit lies in its customer service, with multiple reviews praising the courtesy, helpfulness, and exceptional dedication of individual staff members like Gale. However, potential guests should be aware of reported inconsistencies in room cleanliness, particularly very dusty furniture, and minor issues with amenities like coffee makers and body wash refills, which suggest oversights in room checks. While the hotel offers standard Best Western features, their readiness for guest use can vary. Despite these operational shortcomings, the positive impact of its friendly and accommodating staff is a significant draw. This objective overview aims to provide a transparent assessment, enabling informed decisions for anyone looking for a hotel in the Liverpool-Syracuse area, highlighting its excellent service alongside areas for improvement in housekeeping consistency.