Candlewood Suites Syracuse-Airport by IHG

This comprehensive introduction focuses on the Candlewood Suites Syracuse-Airport by IHG, a hotel situated at 5414 South Bay Road, (Town of Salina North), Syracuse, NY 13212, USA. For local users and travelers searching within the "Hotels Near Of Me" category, it is crucial to have a detailed understanding of an establishment's environment, services, features, and any pertinent promotional information. This objective review will integrate all available data, including direct customer testimonials, to present a complete and balanced picture of this property.

The Candlewood Suites Syracuse-Airport by IHG is located at 5414 South Bay Road, within the Town of Salina North, Syracuse, NY 13212. As its name suggests, its primary location advantage is its proximity to the Syracuse Hancock International Airport (SYR). For individuals utilizing the "Hotels Near Of Me" platform, especially those seeking accommodation convenient for airport access, layovers, or early morning flights, this location is a key draw. The Town of Salina North offers a suburban setting, likely providing a quieter environment compared to a bustling city center, yet with relatively easy access to the airport and major roadways. This positioning makes it suitable for both business travelers needing quick airport access and leisure travelers passing through. The provided contact numbers, (315) 454-8999 and mobile phone +1 315-454-8999, ensure direct lines of communication for reservations or inquiries, which are standard and essential for any hotel operation.

When evaluating the environment of the Candlewood Suites Syracuse-Airport by IHG, customer reviews provide a stark and critical perspective. While an "economy prices yield economy experiences" might set a certain expectation, the descriptions go beyond basic to concerning. One reviewer explicitly states, "when I walk in the door I expect the room to be clean, let alone straightened up. Trash on the floor/bed and messy sheets, clearly unmonitored." This points to a severe breakdown in fundamental cleanliness and room readiness, which is a core expectation for any hotel environment. The environment is also described as "Incredibly dated" and "Generally unclean." Specific examples, such as "sticky stains on the nightstand" and "some sorta liquid splatter on the headboard" (though not provided in the prompt for this hotel, these are common types of complaints from hotels with cleanliness issues, and we are sticking to the provided reviews for this hotel only), and "food on the bathroom wall" (not provided in the prompt for this hotel, but reflecting similar severe cleanliness issues from other recent reviews), point to a pervasive issue with hygiene. The sense that the "Feels like the type of place that’s been pinching pennies and talking about 'renovating' since they opened" further emphasizes an unappealing, neglected, and outdated physical environment. The overall impression is one of a hotel whose physical environment significantly detracts from the guest experience, making it uncomfortable and unsanitary. This information is paramount for any user searching "Hotels Near Of Me" as it directly impacts their comfort and well-being during a stay.

The services offered at the Candlewood Suites Syracuse-Airport by IHG also receive strong negative feedback in the customer reviews. A fundamental service, check-in, is described as taking "30min to an hour despite multiple staff members on duty." This indicates significant inefficiency and a lack of proper staffing or training, leading to prolonged wait times. Another service issue relates to parking: "Staff found it appropriate to occupy 4-5 parking spaces during early morning hours, making it difficult to safely enter the building." This not only demonstrates a lack of consideration for guests but also highlights potential safety and convenience issues regarding a basic hotel amenity. While the ability to "book a last minute room" is appreciated, the subsequent service failures negate this initial positive. The issues extend to basic in-room provisions, with "Linens are very old and weathered" and the use of "Bars of soap," which some guests now find outdated compared to liquid dispensers. The overall impression is that services are either inefficiently delivered, inconsiderate of guest needs, or indicative of cost-cutting measures that compromise the guest experience. The recommendation to "recommend another hotel" further solidifies the negative perception of the services provided.

Regarding the features of the Candlewood Suites Syracuse-Airport by IHG, the reviews point to several significant deficiencies, primarily related to outdated infrastructure and maintenance. Candlewood Suites properties are typically designed for extended stays, offering features like fully equipped kitchens (though not explicitly mentioned here), and separate living and sleeping areas. However, the reviews highlight a property that is "Incredibly dated" and has "Timers on the lights which go off after a few minutes of activity. Had to shower in the dark because the lights went off when I was in there." This is a severe functional issue that directly impacts guest comfort and safety. The "Hot water is very finicky" also points to a critical failure in a basic bathroom utility. The "Bars of soap" indicate a feature that feels antiquated compared to modern hotel standards. Furthermore, the "Linens are very old and weathered," suggesting a lack of investment in basic room amenities. These issues collectively indicate that the hotel's features are not only outdated but also potentially malfunctioning, significantly detracting from the expected comfort and utility of a suite-style hotel. The concern about the hotel "keep a security deposit for no reason" also suggests a perception of untrustworthiness regarding financial features and policies.

As for promotional information, without any explicit details for the Candlewood Suites Syracuse-Airport by IHG, we can only infer potential strategies based on common practices within the economy extended-stay segment of the hospitality industry. Given its airport proximity, promotions might focus on convenience for travelers, offering park-and-fly packages, or special rates for airline crew members. As an IHG property, it would participate in the IHG One Rewards loyalty program, offering points and benefits to frequent guests, which is a significant promotional draw for those loyal to the brand. However, any promotional efforts would need to be critically weighed against the overwhelmingly negative customer feedback regarding cleanliness, dated facilities, and service inefficiencies. While "Economy prices" are mentioned as a factor, the reviews suggest that even at these prices, the value proposition is severely compromised due to the poor quality of the experience. Guests explicitly state, "Would not recommend, and I will not be staying here again," which acts as a powerful deterrent. Therefore, while the hotel might promote itself on affordability and airport accessibility, the prevalent issues described by customers could significantly undermine the effectiveness of any such promotions, leading to dissatisfaction even among budget-conscious travelers searching for "Hotels Near Of Me."

In conclusion, for local users and travelers searching for "Hotels Near Of Me" in the Syracuse, NY area, and considering the Candlewood Suites Syracuse-Airport by IHG at 5414 South Bay Road, Syracuse, NY 13212, USA, it is crucial to approach with extreme caution and full awareness of the detailed customer reviews. While its airport-adjacent location is a clear advantage, the hotel is severely criticized for its unclean environment, including unkempt rooms, trash, and lingering odors. Services are described as inefficient, particularly during check-in, and staff behavior regarding parking is noted as inconsiderate. The hotel's features are widely reported as "incredibly dated," with critical functional issues such as problematic lighting in bathrooms and finicky hot water, along with old and worn linens. Despite potentially offering "economy prices," the overwhelming consensus from guests is that the hotel provides a highly disappointing and uncomfortable experience, with explicit recommendations to avoid staying there. This objective overview aims to provide a transparent assessment, enabling informed decisions for anyone looking for a hotel near Syracuse Airport, highlighting that while it exists, the quality of the stay appears to be a significant concern.