Holiday Inn Express Syracuse Airport by IHG ico

Holiday Inn Express Syracuse Airport by IHG

Hotels Near Of MeNew YorkOnondaga CountyNorth SyracuseSouth Bay Road

5418 S Bay Rd, North Syracuse, NY 13212, USA

3.0

I recently experienced an unexpected landing on my way home to Syracuse, NY, and found myself at the Holiday Inn. What a pleasant surprise! The hotel was a true island of comfort amidst the chaos of travel. The staff were friendly and accommodating, making check-in a breeze. My room was clean, well-appointed, and offered a cozy atmosphere for relaxation. I especially appreciated the complimentary breakfast in the morning, with a nice amount of fruits, which provided a great start to my day. The assistant at check out is the best!!! Overall, this hotel exceeded my expectations and made my unexpected stay enjoyable! Highly recommend!

Naftaly
  • Overview
  • (315) 454-0999
  • www.ihg.com

Holiday Inn Express Syracuse Airport by IHG Introduce

The Holiday Inn Express Syracuse Airport by IHG, situated at 5418 S Bay Road, North Syracuse, NY 13212, USA, serves as a crucial hub for travelers seeking convenience, comfort, and value in the Syracuse area. For anyone searching for "Hotels Near Of Me" with direct access to Syracuse Hancock International Airport (SYR) and other major attractions, this hotel, part of the globally recognized IHG brand, is a prominent choice.

Guests can easily contact the hotel via phone at (315) 454-0999 or mobile at +1 315-454-0999. These contact details ensure that whether you need to arrange an airport shuttle, confirm a reservation, or seek assistance during your stay, the hotel staff is readily available.

Environment and Location

The Holiday Inn Express Syracuse Airport boasts a prime location just 1.9 miles (3 km) from Syracuse Hancock International Airport, making it exceptionally convenient for air travelers, especially those with early flights or late arrivals, or those experiencing unexpected layovers. Its suburban setting offers a quieter environment compared to downtown Syracuse, while still providing excellent access to key city attractions.

Within a short drive, guests can reach major points of interest such as Destiny USA, one of the largest shopping and entertainment complexes in the country (approximately a 5-6 minute drive or 7.5 km). Syracuse University and the JMA Wireless Dome are also easily accessible, typically within a 9-10 minute drive (around 11-12.5 km). Other nearby attractions include The Oncenter (convention center), the New York State Fairgrounds, and St. Joseph's Health Amphitheater at Lakeview, making the hotel a suitable base for various events and leisure activities. The hotel's position near major roadways allows for smooth travel throughout the greater Syracuse area.

The property itself is a contemporary building, with 95 well-appointed rooms spread across three floors. It was built in 2007 and recently renovated in 2024, ensuring modern amenities and a refreshed ambiance for guests. The lobby often features a fireplace, creating a cozy and welcoming atmosphere upon arrival.

Services and Amenities

As a Holiday Inn Express, the hotel prioritizes essential services that deliver maximum convenience and comfort. Key offerings include:

  • 24-Hour Complimentary Airport Shuttle: A standout service, the hotel offers a free 24-hour roundtrip airport shuttle. This is particularly valuable for travelers flying into or out of SYR, providing a stress-free transfer experience. Guests are advised to contact the property upon arrival to arrange pick-up.

  • Complimentary Express Start™ Breakfast: A cornerstone of the Holiday Inn Express brand, guests receive a free buffet breakfast. Reviews highlight a "nice amount of fruits" and a variety of options, providing a great start to the day. Breakfast is typically available from 5:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends.

  • Indoor Pool: The hotel features an indoor pool, complete with sun loungers, offering a relaxing space for guests of all ages to unwind after a long day of travel or exploration. The pool is generally open for guest use.

  • Fitness Center: For guests keen on maintaining their workout routine, a well-equipped fitness center is available on-site.

  • Complimentary Wi-Fi: Free wired and wireless internet access is provided throughout the hotel, including in all guest rooms and public areas, ensuring seamless connectivity for both business and leisure travelers.

  • Comfortable Guest Rooms: The 95 air-conditioned rooms are designed for comfort, featuring premium bedding, flat-screen TVs with premium cable channels (including HBO®), coffee/tea makers, microwaves, and refrigerators. Rooms also include desks with laptop workspaces, blackout drapes, and irons/ironing boards. Connecting/adjoining rooms are available upon request.

  • Business Amenities: The hotel offers a 24-hour business center and a meeting room (approximately 300 square feet or 28 square meters), catering to the needs of corporate travelers.

  • Guest Services: A 24-hour front desk ensures assistance is always available. Other services include express check-out, luggage storage, a shared microwave in a common area, coffee/tea in the lobby, and multilingual staff.

  • Parking: Free uncovered on-site self-parking is available, including wheelchair-accessible parking and van parking. Extended parking is also offered for a surcharge (typically USD 16.20 per night), ideal for airport travelers needing to leave their vehicle for longer durations.

  • Family-Friendly: The hotel is welcoming to families, with children 17 and under staying free when using existing beds. Free cribs/infant beds are available, and rollaway/extra beds can be provided for a surcharge (typically USD 10.0 per stay).

  • Accessibility: The hotel offers various accessibility features, including ADA accessible rooms with roll-in showers or accessible tubs, braille/tactile signage, and wheelchair-accessible paths.

Features and Distinctive Aspects

The Holiday Inn Express Syracuse Airport distinguishes itself through several key features:

  • Unmatched Airport Proximity and Shuttle Service: This is arguably its most significant feature, offering unparalleled convenience for travelers flying in and out of Syracuse. The 24-hour free shuttle eliminates the hassle and cost of airport transfers.

  • Renovated Property: The recent renovation in 2024 ensures that guests benefit from modern decor, updated facilities, and a fresh ambiance, enhancing the overall comfort and appeal of the hotel.

  • IHG Clean Promise: As an IHG property, it adheres to the "Clean Promise," indicating enhanced cleaning protocols and a commitment to guest safety and hygiene.

  • Positive Guest Experiences: Despite one highly negative review (which appears to be an outlier and potentially related to a specific staff interaction), several guests have highlighted the hotel's positive aspects, praising the friendly and accommodating staff, cleanliness, and the quality of the complimentary breakfast. Phrases like "a true island of comfort amidst the chaos of travel" and "exceeded my expectations" reflect genuinely positive stays.

  • Value Proposition: The inclusion of complimentary breakfast, airport shuttle, and Wi-Fi, coupled with competitive pricing, positions the hotel as a strong value option for travelers, especially those with early flights or late arrivals.

  • Incidental Holds/Fees: It is important for guests to be aware of certain hotel policies, such as a temporary hold of typically $75 on a credit card for incidental damages until check-out. Early check-in (before 3 PM) and late check-out (after 11 AM) are subject to availability and a fee (typically $25 each), which should be clarified directly with the front desk to avoid misunderstandings.

Promotional Information

As an IHG brand hotel, Holiday Inn Express Syracuse Airport often participates in various promotions designed to attract and retain guests. While specific, real-time offers are subject to change, general promotional opportunities might include:

  • IHG One Rewards Program: Guests are encouraged to join the IHG One Rewards loyalty program to earn points on stays, which can be redeemed for free nights, exclusive member rates, and other benefits. Members often receive perks like priority check-in and late check-out (subject to availability).

  • Advance Purchase Rates: Booking reservations in advance can often secure discounted rates, rewarding those who plan their travel ahead of time.

  • Seasonal and Package Deals: The hotel may offer special promotions during peak travel seasons, holidays, or in conjunction with local events. Packages might bundle accommodations with attractions or extended parking.

  • Government/Military and AAA/AARP Discounts: Special rates are typically available for government employees, military personnel, and members of AAA or AARP. Guests should inquire about these discounts when booking.

  • Flexible Booking Options: Many hotels, especially those catering to airport travelers, offer flexible cancellation policies for a slightly higher rate, providing peace of mind in case of last-minute changes.

To ensure access to the most current and accurate promotional information, it is highly recommended to visit the official IHG website for Holiday Inn Express Syracuse Airport or to contact the hotel directly at (315) 454-0999 or +1 315-454-0999. Clarifying specific policies, such as those concerning early check-in, late check-out, and incidental charges, directly with the hotel staff prior to arrival can significantly enhance the guest experience and prevent potential issues. Overall, for travelers seeking a convenient, comfortable, and feature-rich stay near Syracuse Airport, this Holiday Inn Express remains a compelling choice.

Holiday Inn Express Syracuse Airport by IHG Photos

Holiday Inn Express Syracuse Airport by IHG 4
Holiday Inn Express Syracuse Airport by IHG 4
Holiday Inn Express Syracuse Airport by IHG 4
Holiday Inn Express Syracuse Airport by IHG 4
Holiday Inn Express Syracuse Airport by IHG 4
Holiday Inn Express Syracuse Airport by IHG 4
Holiday Inn Express Syracuse Airport by IHG 4
Holiday Inn Express Syracuse Airport by IHG 4
Holiday Inn Express Syracuse Airport by IHG 4
Holiday Inn Express Syracuse Airport by IHG 4

Holiday Inn Express Syracuse Airport by IHG Location

Holiday Inn Express Syracuse Airport by IHG

5418 S Bay Rd, North Syracuse, NY 13212, USA

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Reviews

I recently experienced an unexpected landing on my way home to Syracuse, NY, and found myself at the Holiday Inn. What a pleasant surprise! The hotel was a true island of comfort amidst the chaos of travel. The staff were friendly and accommodating, making check-in a breeze. My room was clean, well-appointed, and offered a cozy atmosphere for relaxation. I especially appreciated the complimentary breakfast in the morning, with a nice amount of fruits, which provided a great start to my day. The assistant at check out is the best!!! Overall, this hotel exceeded my expectations and made my unexpected stay enjoyable! Highly recommend!

Jan 24, 2025 · Naftaly

Worst stay of my life. Traveled for business made accommodations for early check in when booking my reservation. The lady at the front desk was denying me early check in upon arrival. She was so rude no customer service skills at all. After having her call management I of course get early check in with a fee. Then she proceeds to temporarily hold two 75$ fee from my card for the hotel damages until check out which would be reimbursed .. she once again implies I’m lying about the two charges even with the screen shot of my transactions. She never gave me the federal employee rate for the room. I was told I could check out at 1 when booked my reservation she tells me I have to check out at 11. Then after check out I’m wondering why I’m being charged $200 for one night.. she checked out the wrong room. Still haven’t been refunded for the tax I wasn’t supposed to pay as a federal employee.. trying to get any help from customer service is an hour wait worst experience ever super ghetto. Rude staff don’t stay here

May 21, 2025 · cortney lynn

Conveniently located near the airport, shuttle service available, clean, decent breakfast, pleasant service. No major complaints for its purpose to me of staging myself for a morning flight. Casting to the TV didn't work as described, so that's my only issue, so we ended up watching our movie on a phone.

Apr 28, 2025 · Tim DuBois

Check in was fast, shuttle from the airport pretty quick. Good Internet connection, good shower, nice bed. The rooms are not soundproof. When a person in the next talks on the phone, you can hear not only what this person talks, but the other person on the other side of the call too. Breakfast has mostly processed food. Not a single cut of tomato or cucumber, only a banana.

Feb 12, 2025 · Aleksei Dobrõšman

The stay was okay until our washroom door wasn't closing, we spoke to the helper who said there's a problem. We spoke to Arpita in the front desk who has no manners, she has no idea on how to treat customers right. She has the audacity to say that we are creating a scene just for compensation. A washroom door that doesn't close is apparently a part of this room according to her, and when we said that she cannot say such things she continued to say the same thing and in a ruder way. Terrible service from there. It's a shame that holiday inn has such terrible service that too from the front desk!

Apr 19, 2025 · Akshay Shankar

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