Best Western Monticello ico

Best Western Monticello

Hotels Near Of MeNew YorkSullivan CountyMonticelloRaceway Road

16 Raceway Rd, Monticello, NY 12701, USA

3.0

The hotel was clean enough, but the receptionist Amber was incredibly rude to us and even screamed at my husband for asking a simple question regarding extending our stay during the recent power outage from the winter storm. She gave up our room without even consulting us, and did not care that it is freezing out and we have small children. The breakfast was also very dry, and definitely not fresh. Beds are too stiff. But my biggest concern was that staff was extremely rude, disrespectful, and I would advise anyone looking for a stress-free and comfortable stay, find a different hotel.

Ruby Restrepó
  • Overview
  • (845) 796-4000
  • www.bestwestern.com

Best Western Monticello Introduce

As a prominent listing on the "Hotels Near Of Me" platform, Best Western Monticello is a full-service hotel designed to cater to a diverse range of travelers, from those visiting for leisure to business professionals. Located at 16 Raceway Rd, Monticello, NY 12701, USA, with direct contact available at (845) 796-4000 or +1 845-796-4000, this hotel serves as an accessible base for exploring the scenic Catskill Mountains and the vibrant local attractions of Monticello, New York.

Environment and Location

Situated in the picturesque foothills of the Catskill Mountains, Best Western Monticello offers a setting that balances natural beauty with urban convenience. The hotel's strategic location provides easy access to several key Monticello attractions. It is conveniently less than one mile from the Monticello Raceway, located directly across the street, making it an ideal choice for racing enthusiasts. Other nearby points of interest include the Government Center, Kart Right Water Racing, and Resorts World Casino and Golf Club. For those seeking outdoor adventures, the Holiday Mountain Ski area is accessible during winter months, while various golf courses are available in the spring and summer. The area also facilitates activities such as tennis, deer hunting, and water sports on White Lake, which is approximately six miles away. Cultural excursions are also within reach, with the Bethel Woods Art Center & Museum located approximately 10 miles away, offering enriching experiences related to the site of the 1969 Woodstock Music & Art Fair. The Monticello area is known for hosting various events throughout the year, including music festivals, baseball and golf tournaments, debate tournaments, and the annual Jeep Jamboree, ensuring there’s always something happening for visitors to enjoy. The hotel itself is a 100% smoke-free property, contributing to a fresh and comfortable indoor environment for all guests.

Services and Amenities

Best Western Monticello prides itself on offering a comprehensive range of services and amenities designed to enhance guest comfort and convenience. The hotel features 62 well-appointed guest rooms, each equipped with modern amenities such as cable satellite television with HBO and complimentary wireless high-speed internet access (100+ Mbps, good for 1-2 people or up to 6 devices). Some rooms also include balconies/terraces, kitchenettes, microwave ovens, and refrigerators, providing added convenience for longer stays or specific needs. Mobility accessible rooms with features like bathtubs are also available, with 3 rooms designated for physically challenged guests.

A significant highlight of the hotel's offerings is the complimentary full breakfast, served buffet-style. While some past guests have expressed mixed reviews about the freshness and variety, with one review noting it was "very dry" and "definitely not fresh" and another calling the breakfast "simple" or "not great," others have praised it as hot and tasty with several choices, including hot eggs, hot breakfast meat, and various bread, cereal, fruit, yogurt, and juice options. The breakfast service operates weekdays from 7:00 a.m. to 11:00 a.m. and weekends from 8:00 a.m. to 11:00 a.m.

For recreation and wellness, the hotel boasts an indoor heated swimming pool, open year-round from 8:00 a.m. to 10:00 p.m., perfect for a refreshing swim or leisurely lounging. A fitness center, open from 9:00 a.m. to 10:00 p.m., is available for guests to maintain their workout routines, featuring equipment such as treadmills, universal gym, stair steppers, rowing machines, and stationary bikes. Additionally, guests can unwind in the sauna and steam room. For family entertainment, a game room is provided, offering a space for friendly competition and leisure.

Other essential services include a 24-hour front desk with multilingual staff (English, German, Dutch, Spanish, French), ensuring assistance is always available. The hotel offers complimentary onsite self-parking, with electric vehicle charging stations available for a fee. Business travelers can utilize the 24-hour business center, which includes copier, fax, and meeting facilities capable of accommodating up to 100 guests across 2 meeting rooms. Laundry facilities are also available on-site for guest convenience (nominal fee of $3.00). For security, the property features CCTV in common areas and outside, 24-hour security, and electronic key/lock systems. Safety measures such as anti-viral cleaning products, daily disinfection in all rooms and common areas, and individually-wrapped food options are implemented to prioritize guest well-being.

Features and Distinctions

Best Western Monticello is characterized by its dedication to providing a comfortable and accommodating experience. The hotel's emphasis on cleanliness has been frequently highlighted in positive reviews, with an average cleanliness score of 8.2/10 or 9.4 out of 10 on some platforms. While some older reviews mention stiffness or hardness in beds, with one review stating "Beds are too stiff" and another "We didn't sleep, because the mattress was too hard," newer reviews suggest comfortable bedding, with some specifically praising the king-size beds. The rooms are described as spacious, clean, and well-maintained. The hotel is also noted for its convenient location, offering easy access to major routes 17 and 17B, and is within walking distance of several restaurants.

A recurring theme in customer feedback is the staff's performance. While there are instances of highly positive remarks, such as "Super friendly staff" and "staff warm and friendly," acknowledging their helpfulness and courteousness, there are also reports of negative experiences. One specific review mentioned a receptionist being "incredibly rude" and "disrespectful," particularly concerning handling a room extension during a power outage, stating she "even screamed at my husband" and "gave up our room without even consulting us." This indicates variability in guest experiences regarding staff interaction, suggesting it's an area where consistency might vary. Overall staff & service reviews average around 8.6/10 on various platforms.

The hotel is 100% smoke-free and offers facilities for physically challenged guests, including accessible doors and doorways (at least 32-inches clear width passage), bathrooms with shower/tubs, and accessible room controls, demonstrating a commitment to inclusivity. Pet-friendly policies are not applicable, except for service animals.

Promotional Information and Value

Operating under the "Hotels Near Of Me" platform, Best Western Monticello aims to be a readily accessible option for those seeking accommodation in the Monticello area. The hotel consistently offers a complimentary full breakfast as a value-added incentive. Prices can vary based on the day of the week and season, with February and October often being cited as the cheapest months for a stay, and Wednesday or Saturday typically offering the best deals. The cheapest price a room at Best Western Monticello was booked for on KAYAK in the last 2 weeks was $158. The hotel is generally perceived as offering good value for money, with average scores around 8.8/10 on various review platforms for this category. Guests often find the combination of amenities, location, and services to be well-priced. For families, children between the ages of 3 to 12 can stay free of charge when using existing bedding, with rollaway/extra beds available for a surcharge of $20.0 per night and cribs (infant beds) for $10.0 per night, making it a potentially cost-effective option for family travel. The hotel sometimes offers group discounts, with an average group discount of 12.8% noted on some booking sites.

Best Western Monticello Photos

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Best Western Monticello Location

Best Western Monticello

16 Raceway Rd, Monticello, NY 12701, USA

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Reviews

The hotel was clean enough, but the receptionist Amber was incredibly rude to us and even screamed at my husband for asking a simple question regarding extending our stay during the recent power outage from the winter storm. She gave up our room without even consulting us, and did not care that it is freezing out and we have small children. The breakfast was also very dry, and definitely not fresh. Beds are too stiff. But my biggest concern was that staff was extremely rude, disrespectful, and I would advise anyone looking for a stress-free and comfortable stay, find a different hotel.

Nov 23, 2024 · Ruby Restrepó

We spent 2 nights in this hotel. Everything was perfect, exept the bed. I think, they need to change the mattress. We didn't sleep, because the mattress was to hard.

Mar 11, 2025 · P L H

Could not stay here, hotel cancelled the reservation without any contact to me prior. Could not get a refund and had to find another hotel after driving for 7 hours. Do not stay in this dump!

Apr 24, 2025 · Michael Thering

We had a different hotel cancel our room last minute and the Best Western Monticello was SO helpful and accommodating for last minute booking - the room was clean, breakfast was great, and the balcony was a nice perk. The Italian/pizza restaurant next door has great food as well. It was a little further out than we originally planned but worked out perfectly! Will definitely stay again if we are in the area.

Oct 14, 2024 · Dawn Spaulding

The attention was really excellent, the people who work in the place are very friendly, the facilities are very good, I loved the vintage style that the hotel has, very comfortable, excellent option if you want to leave the city, you have gym, pool, cafeteria in the morning, breakfast included, the location is good, the bus station walking is 15 minutes away.

Jan 31, 2025 · alfonso guica

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