Best Western Plus Stadium Inn

Arrived 5/25 for a one night stay, 2 rooms as there were 8 of us. Within 3 hours of checking in to the hotel, I woke to find a rash on my inner left arm and upper chest. I sleep on my stomach with arm under the pillow. I immediately called the front desk then went downstairs once confirming there was a female present. I was not offered a different room but simply told that she would contact her General manager Anil Panwala. At checkout the following morning I had not heard back from anyone and again discussed in detail with the staff member at the front desk what had transpired the previous night. In my presence she too reached out to him via text only to be told not to give his number out. At the very least, he could have comped the room for the incident seeing as to how I spent the rest of the night sitting up in the provided chair. I did not have a problem paying $271 for the night for the second room. This isn’t the first review regarding cleanliness for this property. Just 3 months after opening there is a review regarding stained bed sheets and pillow cases but his response to me indicated that the linens are changed daily ? 🤔Take a few extra minutes and read the Reviews on the various booking sites. When Mr Panwala did respond on Monday 5/27, 2 days after the incident it was only to be say that my allergic reaction was not his responsibility and that he was home dealing with a special needs daughter. As a business owner myself, both my husband and I are available 24/7 by phone should something there requires immediate attention occur. I know that I did not arrive with the rash and coincidentally the rash was only present on the exposed areas of my body. Lower body is clear as is my right arm. My bank has intervened and will be disputing the charge secondary to the correspondence I have had with Mr Panwala 👎

Let me say this, I was very optimistic about staying there. I'm born and raised in the Bronx so I know. However after driving up to it I was still a little nervous. Once I walked in the front desk clerk was awesome. She accommodate us in every way from price to handicap parking and elevator. The price was fair considering it was a holiday weekend. The staff was very pleasant and once again accomdating, the security guard gave up his parking space just for us to be safe. The rooms were very clean with awesome views of Manhattan. Breakfast was good too. It wasn't chef style but it was very decent for a Best Western. I highly recommend this hotel no weed smoking no short stays I had a good night safe sleep. Five stars

Great location as far as proximity to the stadium. It's like. 6 min walk from out of the stadium to the hotel. Room was fine, no complaints. Peaked my head in for free breakfast and the room seemed a bit crowded and I had a plane to catch. They had security at the front desk which I haven't seen too often. I chose the side with the river view. The cars were definitely whizzing by as the expressway was right below. They had construction in the morning also. If you are a light sleeper both of those might keep you awake. I was too exhausted to care. Overall I was definitely satisfied. No complaints. I didn't have a car, but parking would definitely be an issue.

Better than what I was expecting a hotel to be like in this neighborhood. Annoying that there are 11 floors with multiple rooms on each but only 9 parking spaces in the lot. The building is narrow and tall. Room could’ve been a little cleaner. Would’ve liked some more fresh produce options for breakfast. Bed was comfortable and I felt pretty safe.

Better than most motels/hotels in the area. It's definitely an ideal location for the stadium but a decent hike to the train. There is a very small parking lot for guests... but any amount of "reserved" parking in the area is a bonus when booking a room. There are no housekeeping services ("because of covid") and if you want fresh towels each guest had to go to the front desk for themselves. The breakfast was decent but the staff waited to refill things (like the meat and eggs) until people were forced to clear out the less desirable items because that's all that was left.