Best Western Plus Waterville Grand Hotel ico

Best Western Plus Waterville Grand Hotel

Hotels Near Of MeMaineKennebec CountyWatervilleMain Street

375 Main St, Waterville, ME 04901, USA

3.0

This is definitely not a 3 star hotel! Avoid!! Walking into the building where rooms are all you could as smell was weed and cigarettes… exactly what you want to smell at a non smoking property…when you have your kid with you! Room was dirty, beds dirty, had a cot for my child and it was all springs no padding at all. They moved our room to another room. Still not clean, dirt in beds, stained blankets. Worst Best Western experience EVER!

Nicole Fernald
  • Overview
  • (207) 873-0111
  • www.bestwestern.com

Best Western Plus Waterville Grand Hotel Introduce

For those utilizing the "Hotels Near Of Me" platform category, seeking convenient and well-equipped lodging in Waterville, Maine, the Best Western Plus Waterville Grand Hotel presents itself as a prominent option. Located at 375 Main St, Waterville, ME 04901, USA, this hotel aims to provide a comfortable and welcoming stay for a diverse range of guests, from families and leisure travelers to business professionals.

Environment: A Welcoming Base in Waterville

The Best Western Plus Waterville Grand Hotel is situated directly off Interstate 95 Exit 130, offering easy access for travelers. Its strategic location makes it a practical choice for those looking to explore Waterville and the surrounding Central Maine area. The hotel's proximity to various local attractions, including Colby College, Thomas College, Unity College, the Colby College Museum of Art, and the Waterville Opera House, enhances its appeal. For business travelers, major companies like Cianbro, New Balance, and Sappi Fine Paper are also within a short drive.

The overall ambiance of the hotel strives to be welcoming and functional. The property itself is a 100% smoke-free environment. While some guest feedback has occasionally noted concerns regarding external smells, the hotel endeavors to maintain a clean and pleasant atmosphere within its interior spaces, including the lobby and guest rooms. Guests can expect a structured environment with clear amenities and services designed for a comfortable stay.

Services: Attentive and Comprehensive Offerings

The Best Western Plus Waterville Grand Hotel emphasizes comprehensive services to meet guest needs. A 24-hour front desk ensures assistance is always available, from check-in (starting at 3:00 PM) to check-out (by 12:00 PM) and any inquiries in between. The staff is often highlighted in positive reviews for being friendly, helpful, and eager to assist with concerns.

One of the most frequently praised services is the complimentary breakfast. While some sources describe it as a full breakfast buffet with made-to-order options, others specify a cooked-to-order breakfast for a nominal fee. Regardless, guests can typically enjoy a selection of breads, cereals, fruits, eggs, yogurt, juice, and coffee. This breakfast is served at O'Brien's Irish Restaurant, which is located on the premises.

For business travelers, the hotel offers a 24-hour business center with computer access, printer, fax, and photocopy services. There are also meeting and banquet facilities available, with 7 meeting rooms and a total event space of 6,000 square feet, accommodating up to 350 guests. These facilities make it suitable for corporate events, banquets, and other gatherings.

Additional guest services include complimentary wireless internet access in all guest rooms and public areas, guest laundry facilities (available 24 hours for a nominal fee), and same-day dry cleaning services. The hotel also provides a safe deposit box at the front desk for valuables, and a vending machine for quick snacks and beverages.

Features: Amenities for Comfort and Convenience

The Best Western Plus Waterville Grand Hotel is equipped with a range of features designed to enhance guest comfort and convenience. The hotel boasts 138 spacious guest rooms spread across three floors. Each room is designed with comfort in mind, featuring premium bedding, an in-room safe, a desk with a laptop-friendly workspace, air conditioning, and a coffee/tea maker. For entertainment, rooms are outfitted with 32-inch flat-screen TVs with premium satellite channels, and a microwave and mini-fridge for added convenience. Private bathrooms come with shower/tub combinations, free toiletries, and hairdryers.

A key feature of the hotel is its indoor heated saltwater pool, providing a relaxing option for guests year-round. There is also a fitness center, open from 7:00 AM to 10:00 PM daily, equipped with weight lifting equipment, a universal gym, stationary bikes, and treadmills, allowing guests to maintain their fitness routines while traveling. A hot tub is also available for relaxation.

Dining options on-site include O'Brien's Irish Restaurant and O'Brien's Irish Pub. The restaurant specializes in American cuisine and serves both breakfast and dinner, while the pub offers lunch and dinner in an Irish-style setting. This provides guests with convenient dining choices without needing to leave the hotel premises.

The hotel is also notably pet-friendly, allowing pets to stay for free, with some size limitations (typically up to 80 lbs). This feature is a significant advantage for travelers with furry companions. Furthermore, the hotel offers free self-parking, including ample space for RVs, buses, and trucks.

Promotional Information: Value and Guest-Focused Policies

The Best Western Plus Waterville Grand Hotel often presents itself as a great value for the price, offering a list of amenities that often exceed expectations for its category. One notable promotional aspect is its family-friendly policy: up to three children (18 years old and younger) can stay free when occupying the parent or guardian's room, using existing bedding. This makes it an attractive option for families traveling on a budget. Additionally, the pet-friendly policy with no extra charge for pets (within limits) is a considerable benefit for pet owners.

While specific daily promotions may vary, the consistent offering of a complimentary breakfast (or a very low surcharge for cooked-to-order options) and free high-speed wireless internet access are key value propositions. The presence of on-site dining, an indoor pool, and a fitness center further enhances the overall value proposition, offering convenience and recreational opportunities without additional costs in many cases.

It's important for potential guests to be aware of the check-in age requirement of 21 years old. While generally positive, some guest reviews have occasionally mentioned issues with cleanliness or the presence of smoking smells, particularly in the vicinity of older guest reviews. However, the hotel is committed to following Best Western's "We Care Clean" practices, indicating efforts towards maintaining high standards of hygiene and cleanliness. Guests are encouraged to check the most recent reviews for up-to-date insights and, if sensitive to noise, to request a room away from the interstate.

In summary, for those searching "Hotels Near Of Me" in Waterville, Maine, the Best Western Plus Waterville Grand Hotel stands out with its convenient location, a wide array of amenities including an indoor pool and on-site dining, and guest-focused services like complimentary breakfast and a pet-friendly policy. It aims to provide a comfortable and enjoyable stay for all its guests, combining functionality with value.

Best Western Plus Waterville Grand Hotel Photos

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Best Western Plus Waterville Grand Hotel Location

Best Western Plus Waterville Grand Hotel

375 Main St, Waterville, ME 04901, USA

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Reviews

This is definitely not a 3 star hotel! Avoid!! Walking into the building where rooms are all you could as smell was weed and cigarettes… exactly what you want to smell at a non smoking property…when you have your kid with you! Room was dirty, beds dirty, had a cot for my child and it was all springs no padding at all. They moved our room to another room. Still not clean, dirt in beds, stained blankets. Worst Best Western experience EVER!

Mar 22, 2025 · Nicole Fernald

My girlfriend and I have stayed here multiple times and we will always choose Best Western when getting a hotel in the Waterville area. The rooms are always very clean and that goes for all of the linens and everything else. The staff is ALWAYS eager to help with any issues or concerns and very friendly! The free breakfast is top notch. The pool and pool area are always well maintained and the heated pool is great on a cold night. For the great price of the room, the list of amenities is much better than one would expect. Thanks Best Western for continuing to keep these return customers very happy!!!

Jan 11, 2025 · Cody Elkins

The General Manager should feel embarrassed for overworking the staff and providing poor quality service to the guests that are paying thousands a month to stay here. There’s currently a school team staying in the hotel, the manager should b aware ahead of time of the occupancy to provide extra staff to manage all the requests and orders needed to provide exceptional service to the guests staying at this location. Waiting more than 20 min to be seated, greeted and to even get a drink its a big NO! I hope every single employee working this day gets an incentive or extra pay specially for the elderly gentleman that works the breakfast.

Mar 18, 2025 · Valeria Moreno

We have stayed at 3 Best Westerns so far and the pool here definitely tops the other two! It’s bigger and warmer however it goes up to over 8 ft and some of the rules are ridiculous! No jumping in, and no ball playing. The hotel as being g as it is has no snack machines. The free breakfast was pretty good but the drinks are in a tiny glass and if you want to add to your plate ect it cost out of pocket. The pancakes were very fluffy. The male worker was very nice. Everything is close by including Walmart and over all this was a pretty good hotel.

Mar 30, 2025 · James Olson

This review is specifically about the indoor pool, not the rooms, because they allow you to pay $11 to swim if you aren't renting a room. While the employees were nice, the pool needs to be ventilated better, as it gave me chlorine cough (which is when chlorine builds up in the air in a poorly ventilated indoor pool and can irritate your respiratory tract). Unless this gets fixed, I cannot suggest using the indoor pool.

Mar 20, 2025 · Aedina Ethier

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