Comfort Inn Civic Center ico

Comfort Inn Civic Center

Hotels Near Of MeMaineKennebec CountyAugustaCivic Center Drive

281 Civic Center Dr, Augusta, ME 04330, USA

3.0

After my 3 hour drive, my family arrived at this hotel at around 9 pm. Upon arrival my check in was quick and easy. Getting off elevator on floor 2, we noticed an odor that was unlike your average hotel. Entering our room, we were shocked as it did not appear at all like online photos. As I do in every hotel we stay, I check the bed… to my surprise, no mattress protection.. the mattress was a yellowish tint which told me that this room regularly didn’t have a mattress protector. I immediately told my child to get off if the bed. Upon further inspection of the room, my husband noticed red and white crusty stains on the couch that looked like it was pulled from an ally. We immediately booked a room elsewhere. Checking out 5 minutes into our arrival, I asked let the front desk know of our issues and that we would be checking out. The employee literally stated how she wouldn’t even stay there…. She called her manager who told her the beds didn’t have mattress protectors because they were being shipped… the next morning I called and spoke to I think, Jessica?, the manager, and was quick to offer a refund. I checked my bank account to see another charge of $195 was taken… called back and was told she just issued a refund. My bank let me know that they did indeed charge me again. Called her back and she said oh yeah we charge a 50% hold fee, which will come back to you shortly, and you should get it all back in 7-10 business days…. 3 days later and no hold came off. For an extra $50, I was able to get a whole apartment style suite that was clean and well taken car of.

Teaghan Dennis
  • Overview
  • (207) 770-6577
  • www.choicehotels.com

Comfort Inn Civic Center Introduce

For those searching within the "Hotels Near Of Me" category in Augusta, Maine, the Comfort Inn Civic Center, located at 281 Civic Center Dr, Augusta, ME 04330, often appears as a convenient option. This establishment, part of the Choice Hotels family, aims to provide a comfortable and accessible stay for a range of travelers. You can reach them by phone at (207) 770-6577 or mobile phone at +1 207-770-6577.

Environment and Ambiance

The Comfort Inn Civic Center is strategically situated on Civic Center Drive, offering easy access to the Augusta Civic Center, which is a major draw for event attendees and business travelers. The hotel's location also provides convenient proximity to Interstate 95, facilitating travel to and from the area. While the immediate surroundings are more focused on commercial and event facilities, the hotel is within a short drive of Augusta's downtown area, state government buildings, and other local attractions like the University of Maine at Augusta, the Maine State Museum, and the Children's Discovery Museum. The overall ambiance of the hotel aims for a standard, comfortable, and functional lodging experience typical of the Comfort Inn brand. Public areas often include a lobby fireplace, contributing to a welcoming feel, and a complimentary breakfast area. However, it is important to note that cleanliness and maintenance can vary, as indicated by some guest reviews that mention issues with room condition and odors. While the hotel generally presents a standard appearance, individual experiences regarding room cleanliness and upkeep can differ.

Services and Amenities

Comfort Inn Civic Center offers a range of services and amenities designed to cater to both leisure and business travelers. A key offering is the complimentary hot breakfast, typically featuring options like eggs, meat, yogurt, fresh fruit, cereals, and waffles, providing a convenient start to the day. For relaxation and recreation, the hotel features an indoor pool and a hot tub, allowing guests to swim and unwind regardless of the weather. A fitness center is also available for those who wish to maintain their workout routine while traveling.

Connectivity is supported by free high-speed WiFi available throughout the property. Rooms generally come equipped with standard conveniences such as a microwave, refrigerator, coffee maker, hairdryer, iron, and ironing board. Flat-screen TVs with premium channels are also typically found in rooms. For business needs, the hotel provides a business center with access to copy and fax services. Additionally, free self-parking is available on-site, including space for RVs, buses, and lorries, which is a significant advantage for various types of travelers. The hotel is pet-friendly, welcoming both dogs and cats for an additional fee, though service animals are exempt from charges. Housekeeping services are available, and dry cleaning is offered for convenience. The hotel also has a 24-hour front desk to assist guests with their needs.

Features that Stand Out

The primary standout features of Comfort Inn Civic Center revolve around its accessible location and core amenities. Its direct proximity to the Augusta Civic Center makes it an undeniable choice for anyone attending events there. The inclusion of a complimentary hot breakfast is a significant value-add, helping guests save on dining expenses. The indoor pool and fitness center provide essential recreational and wellness opportunities, particularly appealing during colder months in Maine. The pet-friendly policy is a notable advantage for travelers with animals, providing flexibility that many other hotels may not offer. Room amenities like microwaves and refrigerators further enhance the convenience for guests, allowing for food storage and preparation.

However, it is crucial to address that guest experiences regarding the hotel's features can be inconsistent. While some reviews praise the staff and comfortable beds, others express significant concerns about room cleanliness, maintenance, and adherence to online photo representations. Issues like a lack of mattress protectors, unpleasant odors, and visibly stained furniture have been reported, leading to some guests checking out immediately. While the hotel management has reportedly offered refunds and cited reasons like delayed mattress protector shipments, these negative experiences highlight a potential variability in room quality and upkeep. Prospective guests should consider these varied accounts when assessing whether the hotel's features align with their expectations.

Promotional Information and Value

As a Comfort Inn property, the hotel often participates in Choice Hotels' loyalty programs and promotions. Guests can frequently find deals and discounts for booking directly through the Choice Hotels website, including special member rates. The complimentary amenities such as hot breakfast, WiFi, and parking significantly contribute to the overall value, especially for budget-conscious travelers. The ability to bring pets also adds value for those who would otherwise incur pet-sitting costs. While the standard room rates are competitive, the value perception can be heavily influenced by the individual room's condition, as seen in the mixed customer reviews. For some, the convenience of the location and the included breakfast will outweigh any potential issues, making it a good value. However, others may find the overall experience, particularly regarding room quality, to be less than expected for the price. It is advisable for potential guests to check recent reviews and consider contacting the hotel directly with specific questions about room conditions or current promotions to ensure their expectations are met and to confirm the most up-to-date pricing and availability.

Comfort Inn Civic Center Photos

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Comfort Inn Civic Center Location

Comfort Inn Civic Center

281 Civic Center Dr, Augusta, ME 04330, USA

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Reviews

After my 3 hour drive, my family arrived at this hotel at around 9 pm. Upon arrival my check in was quick and easy. Getting off elevator on floor 2, we noticed an odor that was unlike your average hotel. Entering our room, we were shocked as it did not appear at all like online photos. As I do in every hotel we stay, I check the bed… to my surprise, no mattress protection.. the mattress was a yellowish tint which told me that this room regularly didn’t have a mattress protector. I immediately told my child to get off if the bed. Upon further inspection of the room, my husband noticed red and white crusty stains on the couch that looked like it was pulled from an ally. We immediately booked a room elsewhere. Checking out 5 minutes into our arrival, I asked let the front desk know of our issues and that we would be checking out. The employee literally stated how she wouldn’t even stay there…. She called her manager who told her the beds didn’t have mattress protectors because they were being shipped… the next morning I called and spoke to I think, Jessica?, the manager, and was quick to offer a refund. I checked my bank account to see another charge of $195 was taken… called back and was told she just issued a refund. My bank let me know that they did indeed charge me again. Called her back and she said oh yeah we charge a 50% hold fee, which will come back to you shortly, and you should get it all back in 7-10 business days…. 3 days later and no hold came off. For an extra $50, I was able to get a whole apartment style suite that was clean and well taken car of.

Mar 17, 2025 · Teaghan Dennis

Found this hotel by accident. Was looking for a location to stop enroute. Easy check in even though it was late, clean comfy beds and a clean bathroom. Very friendly staff, good breakfast options and decent parking.

Mar 22, 2025 · Katie Sgambellone

Hotel was clean and had availability when I needed a hotel at 1:30 AM due to bad weather. Paris at the front desk was very helpful and made the terrible night into an enjoyable one! She was so kind and informative, it was awesome.

Feb 01, 2025 · Lexus Freeman

Probably 1 or worst places i stayed . Advertised with a hot tub we go down there is no hot tub we asked an was told hasnt been here in 2 years . We said how come u still Advertised with it on here no reply other then we forgot take down. We book for hot tubs. Door locks don't open doors .

Feb 09, 2025 · Scott Cote

This property is a literal dump. The exterior has trash strewn all about, in the bushes and falling down into the wetland behind. The parking lot is crumbling, and air conditioning units on the building are visibly missing parts. I was going to stay here, Inside, the rooms are okay, but still stale.

Apr 29, 2025 · Steve Bee

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