Candlewood Suites Youngstown West - Austintown by IHG

For individuals and families seeking "Hotels Near Of Me" in the Austintown/Youngstown, Ohio, area, the Candlewood Suites Youngstown West - Austintown by IHG presents itself as an extended-stay lodging option. Located at 5575 Cerni Pl, Austintown, OH 44515, USA, this hotel is designed to provide a home-like experience, particularly for guests requiring longer stays. You can contact them at (330) 349-9900 or +1 330-349-9900.

As an IHG (InterContinental Hotels Group) property, Candlewood Suites aims to offer a consistent and comfortable environment with amenities tailored for independent travelers who prefer the flexibility of in-room cooking and a relaxed atmosphere. However, recent customer reviews offer a mixed perspective on the guest experience, highlighting both positive aspects, particularly regarding staff, and significant concerns about maintenance and cleanliness.

The Candlewood Suites Youngstown West - Austintown is situated on Cerni Place in Austintown, a commercial area within the greater Youngstown region. Its location provides convenient access to Interstate 80 and other major roadways, making it accessible for travelers arriving by car. The hotel is close to local businesses, dining establishments, and attractions, offering a practical base for both corporate and leisure guests.

Specifically, the hotel is near Hollywood Gaming Mahoning Valley Race Course and also offers proximity to the Eastwood Mall Complex, Fellows Riverside Gardens, and other regional points of interest. While the immediate surroundings are characteristic of a commercial zone, focusing on functionality rather than scenic views, the hotel aims to offer a quiet and comfortable retreat within this setting. The property is non-smoking, contributing to a fresh indoor environment.

The service at Candlewood Suites Youngstown West - Austintown receives notable praise, particularly concerning individual staff members. One review specifically commends "Mike and Dione" as "amazing and very professional," while another highlights "Dionne's customer service" as "really amazing," stating, "Dionne made sure we were welcomed and comfortable. I will be back. Thank you Dionne!!!" This positive feedback indicates a strong commitment to guest satisfaction from certain team members, creating a welcoming atmosphere for first-time and returning visitors.

However, alongside the positive remarks about staff, recent customer reviews reveal significant concerns regarding maintenance and the availability of amenities. A key complaint is that the "ice machine been broke for a few weeks figured it be fixed by now... still broke..." and similarly, "the pool they say there waiting on a part. Did they order the part from Russia cause it shouldn’t take month for a part." This highlights a perceived delay in addressing crucial facility issues, directly impacting guest enjoyment, particularly for families (e.g., "My son was hurt because he couldn’t go swimming"). This suggests that while staff may be welcoming, the operational efficiency in maintaining all guest-facing facilities could be an area for improvement.

Standard services typically offered by Candlewood Suites, designed for extended stays, include:

• 24-Hour Front Desk: For round-the-clock assistance.
• Complimentary Wi-Fi: Free high-speed wireless internet access is available in all rooms and public areas.
• Free Parking: Ample free self-parking is provided on-site.
• Guest Laundry Facilities: Self-service laundry facilities are available, essential for longer stays.
• Candlewood Cupboard: A 24-hour on-site convenience store where guests can purchase snacks, beverages, and quick meal items.
• Lending Locker: A unique Candlewood Suites feature that allows guests to borrow items they might need during their stay, such as blenders, toasters, or board games.
• Fitness Center: A 24-hour fitness center equipped for guest workouts.
• Business Center: Provides access to computers, printers, and other business necessities.
• Weekly Housekeeping: For extended-stay properties, full housekeeping services are typically provided weekly, with lighter services on other days as needed.

While the hotel strives to provide these amenities, the reviews indicate that the functionality of some key facilities may not always be guaranteed, impacting the overall guest experience.

Candlewood Suites properties are known for their apartment-style accommodations, designed to provide comfort and convenience, particularly for extended stays. Key features include:

• Spacious Suites with Full Kitchens: Each suite typically includes a fully equipped kitchen with a full-size refrigerator, microwave, stovetop, dishwasher, and all necessary cookware and utensils. This allows guests to prepare their own meals, which can be a significant cost-saving benefit for longer stays. Suites also feature separate living and sleeping areas.
• Comfortable Bedding: Rooms are generally equipped with comfortable beds and premium bedding, aiming to provide a restful night's sleep.
• Flat-Screen TVs: With premium cable channels for entertainment.
• Work Desk: A dedicated workspace is provided, complete with a comfortable chair.
• Pet-Friendly: Candlewood Suites generally welcomes pets (with an associated fee), which is a key feature for many travelers.
• Indoor Pool and Hot Tub: As noted in property descriptions, the hotel has an indoor pool and a hot tub. However, the customer review explicitly states the "pool they say there waiting on a part," indicating it was unavailable during their stay. The hot tub is also a reported feature.
• BBQ Grills: An outdoor patio area with barbecue grills is often available for guest use.

Despite these intended features, one review mentions a "stain on the lamps" and the general feeling that the place "feels like a motel 6 to be honest...but they charge for a luxury suite." This suggests that while the amenities might be designed for comfort, the actual condition and maintenance of the rooms and public areas might not always meet the expectations associated with a "luxury suite" pricing, leading to a perceived discrepancy in value. Issues with cleanliness (beyond lamps) are not explicitly stated in the provided review, but the stained lamps and broken facilities contribute to a less-than-ideal impression of maintenance.

As an IHG property, Candlewood Suites Youngstown West - Austintown participates in the IHG One Rewards loyalty program, which is a primary avenue for promotions and benefits:

• IHG One Rewards: Guests can earn points on stays, which can be redeemed for free nights, exclusive member rates, and other benefits. Elite members might receive additional perks.
• Direct Booking Offers: Booking directly through the official IHG website () or by calling the hotel at (330) 349-9900 often provides access to the best available rates and special packages.
• Extended Stay Rates: Candlewood Suites specializes in extended stays, and therefore, often offers discounted rates for longer bookings (e.g., weekly or monthly rates). It's advisable to inquire about these directly.
• AAA/AARP/Military Discounts: IHG properties typically offer discounts for members of AAA/CAA, AARP, and military personnel.
• Seasonal Promotions: Keep an eye on the IHG website for seasonal deals, flash sales, or limited-time offers that might include discounted rates or bonus points.

Given the mixed reviews, particularly regarding maintenance and perceived value, prospective guests should carefully consider these points. It would be advisable to call the hotel directly prior to booking to inquire about the current operational status of key amenities like the pool and ice machine. Comparing the quoted price to other extended-stay options in the "Hotels Near Of Me" category in the Austintown/Youngstown area would also be a prudent step to ensure the value aligns with expectations. While the customer service from individual staff members is a strong positive, the reported issues with facilities could impact the overall guest experience.