Hotels Near Of MeDelawareNew Castle CountyNewarkConcord Lane
3 Concord Ln, Newark, DE 19713, USA
Needed a new hotel to stay at since I’m in Delaware often and the one I normally stay at has gone down. I am so happy I chose this hotel! The moment I entered the door I was greeted by a very welcoming Mrs. Wendy. Her customer service skills and positive demeanor set the bar for an amazing experience to come. The room was clean and smelled fresh. Plenty of towels were provided and I loved that the bathroom was spacious and not crammed. I did not have the breakfast that was provided so I’m not able to comment on that. Once I got back home I got a call from the GM Stella informing me they found one of my credit cards in my room and mailed it back to me. Stella was very nice and a pleasure to speak with. It’s safe to say this will definitely be my new go to hotel going forward.
When searching for "Hotels Near Of Me" in the Newark, Delaware area, the Comfort Inn & Suites Newark - Wilmington frequently emerges as a highly regarded option, particularly noted for its positive guest experiences and convenient location. Situated at 3 Concord Ln, Newark, DE 19713, USA, this hotel is part of the well-known Choice Hotels brand, aiming to provide a comfortable and welcoming stay for a variety of travelers. The hotel's phone number is (302) 722-4581 and mobile phone is +1 302-722-4581.
The environment of Comfort Inn & Suites Newark - Wilmington is consistently described by guests as clean, fresh-smelling, and well-maintained. The hotel appears to prioritize a welcoming atmosphere from the moment guests enter, with specific commendations for the positive demeanor of the front desk staff, such as "Mrs. Wendy," who are noted for their excellent customer service skills. This attention to guest interaction sets a positive tone for the entire stay. The hotel is designed to offer modern comforts, providing a pleasant and relaxing setting for both leisure and business travelers.
The location of this Comfort Inn & Suites is a significant advantage, often highlighted by guests as a "great location." It's strategically positioned to provide easy access to numerous surrounding places and attractions. This includes close proximity to the Christiana Mall, a popular destination for tax-free shopping. For entertainment, Delaware Park Racetrack and Slots is also nearby. Guests visiting academic institutions will find the University of Delaware easily accessible. Furthermore, the hotel's location provides convenient access to various dining options and businesses in the Newark and Wilmington areas, making it suitable for both short visits and extended stays. Its position near major roadways ensures ease of travel for those arriving by car.
In terms of services, Comfort Inn & Suites Newark - Wilmington offers a comprehensive suite of amenities designed to enhance guest comfort and convenience. A 24-hour front desk ensures that staff are always available for quick check-ins, check-outs, and to address any guest inquiries or needs, as noted by positive comments on the "informative and pleasant" front desk agents and "quick and easy" check-in process. Complimentary Wi-Fi is provided throughout the hotel, allowing guests to stay connected for work or leisure. A notable service often associated with Comfort Inn properties is a complimentary hot breakfast, which typically includes options like eggs, meat, waffles, fresh fruit, and coffee, though specific offerings should always be confirmed. Free parking is available for guests on-site. The hotel is also pet-friendly, allowing guests to travel with their pets for an additional fee, though specific policies should be verified. Housekeeping services are provided, and guests have praised the cleanliness of the rooms and the ample supply of towels.
The features of the guest rooms are designed for comfort and functionality. Rooms are described as clean, fresh-smelling, and spacious, with particular appreciation for the "spacious and not crammed" bathrooms. Beds are typically comfortable, and plenty of towels are provided. Standard in-room amenities usually include a flat-screen TV with premium channels, a microwave, a refrigerator, a coffee maker, an iron and ironing board, and a hairdryer. Individual climate control allows guests to set their preferred room temperature. For recreation, the hotel typically features an indoor heated pool, providing a year-round option for swimming and relaxation. A fitness center is also usually available for guests wishing to maintain their exercise routine.
One of the most compelling aspects of the Comfort Inn & Suites Newark - Wilmington, as gleaned from customer reviews, is the exceptionally high level of customer service. The general manager, Stella, has received direct praise for her attentiveness and honesty, including personally calling a guest to inform them about a lost credit card and arranging its return. This level of proactive and honest service speaks volumes about the hotel's commitment to guest satisfaction and trust. The overall sentiment from reviews is overwhelmingly positive, with guests expressing happiness with their choice, the friendliness of all employees, and a strong intention to return and recommend the hotel to others. This consistent positive feedback indicates a well-managed property where guest experience is a priority.
Promotional information for Comfort Inn & Suites Newark - Wilmington would heavily lean on its reputation for excellent customer service, cleanliness, and convenient location. For local users searching "Hotels Near Of Me," it would be presented as a reliable, comfortable, and welcoming choice for various travel needs—whether for business trips, leisure stays near shopping and entertainment, or visits to the university or hospital. The complimentary hot breakfast, free Wi-Fi, and indoor pool are significant selling points that add value to the stay. The hotel would highlight its family-friendly amenities and its pet-friendly policy to attract a wider range of guests. Testimonials from satisfied customers, particularly those detailing positive interactions with staff and the recovery of lost items, would be powerful tools in its marketing, reinforcing its trustworthiness and commitment to guest care. It's a hotel that strives to provide a consistent and pleasant experience, making it a strong contender for those seeking comfort and reliable service in the Newark, Delaware area.
3 Concord Ln, Newark, DE 19713, USA
Get directionsNeeded a new hotel to stay at since I’m in Delaware often and the one I normally stay at has gone down. I am so happy I chose this hotel! The moment I entered the door I was greeted by a very welcoming Mrs. Wendy. Her customer service skills and positive demeanor set the bar for an amazing experience to come. The room was clean and smelled fresh. Plenty of towels were provided and I loved that the bathroom was spacious and not crammed. I did not have the breakfast that was provided so I’m not able to comment on that. Once I got back home I got a call from the GM Stella informing me they found one of my credit cards in my room and mailed it back to me. Stella was very nice and a pleasure to speak with. It’s safe to say this will definitely be my new go to hotel going forward.
Apr 01, 2025 · Wayne HI stayed for one night on March 29 and I enjoyed my stay. The front desk agent was very informative and pleasant. Check in was quick and easy. The hotel was very clean and nice. Employees were very nice as well. Love the location. My first time at this hotel and it was great to see so many places surrounding the hotel. Although I came for a birthday party, I still loved it. I would def recommend and come back again!
Apr 01, 2025 · Shameka BaynardI mainly only need a clean quiet place to sleep. This hotel had all that. I was towing a trailer so needed the extra parking space and this had it. My room was clean. The breakfast was typical for choice hotels and it was convenient to I-95. Yes I would stay here again.
Mar 29, 2025 · Mark NilesBooked this hotel for 2 nights via Expedia, paid online in full. Can't complain about property, it's fine. I finished my job in the area earlier and stayed only for one night. When asked for refund for the 2nd night, hotel management refused to do that. Two Expedia agents tried to convince them otherwise but hotel employees refused. Greedy management. Will never stay there again.
May 22, 2025 · yuriy filippovHeartless front desk woman wont allow a cancellation with refund. Spoke to member customer relations department who made every effort to help me, but said the front desk person said no. Who has a 30 day cancellation policy in this day and age?! Significant life events occur on the daily and to be so heartless to not help is an absolute disgrace. Will never stay at a comfort inn after this experience.
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