Comfort Inn & Suites

For those in search of "Hotels Near Of Me" in the picturesque village of Medina, New York, the Comfort Inn & Suites at 11591 Maple Ridge Rd, Medina, NY 14103, USA, stands out as a relatively new and often highly-regarded option. You can reach the hotel by phone at (585) 798-6777 or via mobile at +1 585-798-6777.

The Comfort Inn & Suites in Medina benefits significantly from being a "brand new" hotel, built in 2022. This translates to a "sparkling clean" environment throughout the property, from the lobby to the guest rooms. Guests frequently praise the modern aesthetic and the overall freshness of the facilities. The ambiance is generally described as quiet and peaceful, contributing to a relaxing stay for many. The hotel offers various room options, including standard rooms with king or two queen beds, as well as suites, some of which feature kitchenettes. Common areas are well-maintained, and the hotel offers an elevator for easy access to all floors. Being situated off NY Highway 39, it provides a tranquil setting while still being accessible to local points of interest.

However, it is crucial to address a severe concern raised in one of the provided customer reviews regarding an interaction with the front desk staff. This review describes a highly negative experience where a guest, stranded with two small children in freezing and snowy conditions, was denied a short wait in the lobby, even after offering payment. The guest explicitly stated a belief that the refusal was due to racial discrimination. While other reviews consistently praise the staff as "friendly" and "helpful," this particular incident highlights a significant and concerning potential inconsistency in customer service and a severe lapse in hospitality. Such feedback is critical for prospective guests to consider when evaluating the overall environment and service ethos of the hotel.

Comfort Inn & Suites provides a comprehensive range of services and amenities aimed at ensuring a comfortable and convenient stay. A major draw is the complimentary hot breakfast, typically available daily from 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends. This breakfast often includes a variety of hot items such as scrambled eggs, bacon, sausages, along with freshly baked pastries, muffins, bread, cereals, yogurts, and fresh fruits, complemented by coffee, tea, and juice. This is consistently lauded as "good" and "delicious" by guests.

The hotel offers free Wi-Fi access throughout the entire property, including all guest rooms and public spaces, ensuring guests can stay connected. Free self-parking is available on-site, with designated wheelchair-accessible and van parking options. For leisure and wellness, guests can utilize the 24-hour fitness center, equipped with various machines. While no pool is consistently mentioned in the latest reviews, the hotel's website and other sources generally confirm the availability of an indoor pool. This should be verified directly with the hotel if it's a key requirement for a guest's stay. The hotel is 100% smoke-free.

Each air-conditioned guest room is well-appointed with essential amenities. These typically include a 48-inch Smart TV with cable channels, a desk and desk chair, a mini-refrigerator, and a microwave. Private bathrooms feature rainfall showerheads, hairdryers, and complimentary toiletries. Irons and ironing boards are also provided in every room. Additional conveniences include laundry facilities, a 24-hour front desk, a business center for work needs, and meeting/banquet facilities. An elevator provides easy access to all three floors. The hotel maintains a strict no-pets policy, except for service animals.

The "brand new" status of the Comfort Inn & Suites in Medina is a significant feature, ensuring modern facilities and a high level of cleanliness for most guests. Its location is also strategic, situated about halfway between Rochester and Buffalo, making it a convenient stop for travelers exploring Upstate New York. It's approximately an hour's drive from Niagara Falls, a major tourist attraction. For cycling enthusiasts, particularly those on the Erie Canal bike tour, the hotel offers a valuable amenity: a "barn to lock up bikes at night," which is highly appreciated. The hotel's proximity to a "great Mexican restaurant" (0.3 miles away) and other dining options like Subway, Tim Hortons, and Cusimano Pizzeria adds to its convenience.

Beyond its clean and modern facilities, the hotel provides easy access to local Medina attractions such as the Medina Railroad Museum, Medina Falls, and the Iroquois National Wildlife Refuge for outdoor activities. The presence of microwaves and refrigerators in every room, combined with the complimentary hot breakfast, offers significant value and convenience, particularly for longer stays or families. The hotel's quiet location on Maple Ridge Road, away from the immediate bustle of downtown, contributes to a peaceful environment for most guests.

However, the extremely negative customer service experience reported in one review, involving alleged discrimination and denial of basic humanitarian assistance, is a critical feature to consider. While many reviews highlight friendly staff, this specific incident creates a stark contrast and raises concerns about consistency in staff training and adherence to hospitality standards. This isolated yet severe account is a crucial piece of information for any potential guest evaluating this property.

As part of the Choice Hotels family, Comfort Inn & Suites in Medina participates in the Choice Privileges loyalty program, offering various opportunities for guests to earn and redeem points for stays. Common promotions and discounts available through Choice Hotels include:

• Choice Privileges Member Rates: Members often receive lower rates when booking directly through Choice Hotels' website or app.
• Points Accelerator Packages: Guests can often choose packages that allow them to earn extra Choice Privileges points per night (e.g., 1,000, 2,000, or 5,000 bonus points).
• AAA/CAA Member Discounts: AAA and CAA members can typically save 10% or more on their stays and earn Choice Privileges points.
• Senior/AARP Discounts: Special rates are usually available for older adults and AARP members.
• Government/Military Rates: Eligible government and military personnel can often access discounted rates.
• Seasonal Promotions: Choice Hotels regularly runs seasonal sales and limited-time offers, providing percentage discounts on stays during specific periods.

Guests are encouraged to visit the official Choice Hotels website or contact Comfort Inn & Suites directly to inquire about the most current promotions and to ensure they receive the best available rates. The hotel's strong amenities, including free hot breakfast, free Wi-Fi, and fitness facilities, combined with its relatively new construction, position it as a desirable option for many travelers seeking "Hotels Near Of Me" in the Medina area, provided that individual experiences with staff align with the overwhelmingly positive feedback rather than the isolated negative account.