Courtyard Atlanta Duluth/Gwinnett Place ico

Courtyard Atlanta Duluth/Gwinnett Place

Hotels Near Of MeGeorgiaGwinnett CountyDuluthGwinnett PlaceVenture Parkway Northwest

3550 Venture Pkwy NW, Duluth, GA 30096, USA

4.0

I booked this hotel believing that because it was a Marriott, I was going to have a great stay. I forgot my shower cap and called to request one. Only to be told “we’re out of shower caps, okay?” by the staff at the reception. I had to shower with a plastic bag covering my head. Then I asked for water and they only give water to guests who are Elite members of Bonvoy. The pool was also closed. I wasn’t happy and definitely not returning.

Pamela Adie
  • Overview
  • (770) 476-4666
  • www.marriott.com

Courtyard Atlanta Duluth/Gwinnett Place Introduce

As a prominent option within the "Hotels Near Me" category, Courtyard Atlanta Duluth/Gwinnett Place, part of the Marriott Bonvoy portfolio, offers a contemporary lodging experience at 3550 Venture Pkwy NW, Duluth, GA 30096, USA. This hotel is designed to cater to both business and leisure travelers, aiming to provide comfort, convenience, and connectivity in the bustling Gwinnett Place area.

Environment: Modern Design and Convenient Location

The Courtyard by Marriott brand is known for its modern and functional design, often featuring inviting lobbies with flexible spaces for working, relaxing, and socializing. The Courtyard Atlanta Duluth/Gwinnett Place typically reflects this aesthetic, with a contemporary décor that aims to be both stylish and comfortable. The hotel's location is a significant advantage, being directly across from Gwinnett Place Mall and offering easy access to Interstate 85. This prime spot places guests within walking distance of shopping, dining, and entertainment options. While the hotel was built in 1987 and underwent a renovation in 2012, efforts are continuously made to maintain a fresh and updated appearance. The property often includes a lush garden or internal courtyard area, providing a tranquil outdoor space for guests. There is ample free self-parking available on-site, enhancing convenience for guests traveling by car.

Services: Essential Comforts and Connectivity

Courtyard Atlanta Duluth/Gwinnett Place offers a range of services designed to enhance the guest experience. A key feature is The Bistro, a casual on-site restaurant serving American cuisine for breakfast and dinner. While breakfast is typically not complimentary and incurs a surcharge (around $7.75 for adults and children), it provides hot options. The Bistro also offers Starbucks coffee, a bar/lounge area for evening relaxation, and frequently has "grab-and-go" options. For those who prioritize fitness, there's a well-equipped fitness center available. The hotel also features a seasonal outdoor pool, usually open from May to September, providing a refreshing option for guests during warmer months. However, it's worth noting that guests have sometimes reported the pool being closed, which can be a disappointment.

Connectivity is a priority, with complimentary high-speed Wi-Fi (both wired and wireless) available throughout the hotel, including in guest rooms and public areas. For business travelers, the hotel offers a business center, meeting rooms totaling approximately 603 sq ft (56 sq meters) of event space, and fax/photocopying services. The front desk operates 24/7, and guests can typically expect services like express check-in/check-out, dry cleaning/laundry services, and daily complimentary newspapers in the lobby. The hotel strives to provide a responsive and helpful staff, though some guest feedback points to inconsistencies in front desk interactions, as detailed in the reviews.

Features: Thoughtful Room Amenities

The hotel's 146 guest rooms are designed to provide a comfortable and productive stay. Each room typically measures around 300-400 sq ft and comes equipped with premium bedding for a restful night's sleep. Standard room amenities include a 27-inch flat-screen TV with cable channels (often including HBO), a microwave, a mini-refrigerator, and a coffee/tea maker. A spacious work desk with an ergonomic chair and complimentary wired/wireless internet access makes it easy for business travelers to stay productive. Private bathrooms feature a shower/tub combination, complimentary toiletries, and a hairdryer. Some rooms may also offer a separate sitting area or a balcony. Various room types are available, including King rooms, Queen rooms with two queen beds, and suites with sofa beds, catering to different group sizes and preferences. The hotel also offers accessible rooms with features like roll-in showers or adapted tubs, ensuring comfort for guests with mobility needs. While the rooms offer essential comforts, some guests have noted that certain features, like shower caps or complimentary bottled water, might be limited to elite Marriott Bonvoy members or not readily available, as per the recent reviews.

Promotional Information and Guest Experience Insights

As a Marriott property, Courtyard Atlanta Duluth/Gwinnett Place often participates in the Marriott Bonvoy loyalty program, allowing members to earn and redeem points for stays and other benefits. Guests can typically find competitive rates, and AAA/CAA members often receive a discount of 5% or more, along with earning Marriott Bonvoy points. Seasonal promotions and package deals are also common, making it advisable to check the official Marriott website or other reputable booking platforms for the best available rates and special offers. The hotel's phone numbers are (770) 476-4666 and +1 770-476-4666 for direct inquiries and reservations.

Guest reviews for Courtyard Atlanta Duluth/Gwinnett Place highlight both strengths and areas for improvement. On the positive side, the hotel's location is consistently praised as "excellent" and "great," offering convenient access to local attractions and dining. Many guests commend the cleanliness of the rooms and the property overall, along with the comfort of the beds. The Bistro and its coffee offerings are also often seen as a valuable amenity. However, some recent reviews point to significant concerns regarding staff interactions, describing experiences with front desk staff as "unpleasant," "rude," and lacking basic greetings or explanations regarding charges and hotel policies. Issues with amenities like a closed pool, or the unavailability of basic toiletries like shower caps, have also been reported. While the hotel generally maintains a good overall rating, these negative experiences with service can significantly impact a guest's perception. It's important for potential guests to consider this feedback and perhaps confirm the availability of specific amenities or services directly with the hotel prior to booking if these factors are critical to their stay. Despite some inconsistencies in service, the hotel's strong location and brand recognition continue to make it a popular choice in the Duluth area for those seeking a modern and well-equipped stay.

Courtyard Atlanta Duluth/Gwinnett Place Photos

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Courtyard Atlanta Duluth/Gwinnett Place 5
Courtyard Atlanta Duluth/Gwinnett Place 5
Courtyard Atlanta Duluth/Gwinnett Place 5
Courtyard Atlanta Duluth/Gwinnett Place 5
Courtyard Atlanta Duluth/Gwinnett Place 5
Courtyard Atlanta Duluth/Gwinnett Place 5
Courtyard Atlanta Duluth/Gwinnett Place 5
Courtyard Atlanta Duluth/Gwinnett Place 5
Courtyard Atlanta Duluth/Gwinnett Place 5

Courtyard Atlanta Duluth/Gwinnett Place Location

Courtyard Atlanta Duluth/Gwinnett Place

3550 Venture Pkwy NW, Duluth, GA 30096, USA

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Reviews

I booked this hotel believing that because it was a Marriott, I was going to have a great stay. I forgot my shower cap and called to request one. Only to be told “we’re out of shower caps, okay?” by the staff at the reception. I had to shower with a plastic bag covering my head. Then I asked for water and they only give water to guests who are Elite members of Bonvoy. The pool was also closed. I wasn’t happy and definitely not returning.

May 21, 2025 · Pamela Adie

I checked in with my family around 10 PM. There was one female staff member at the front desk, but she didn’t greet us at all when we entered the lobby, so I was confused about where to ask for help. When I approached the only staff member there, she didn’t say a word of greeting — she just shouted a single word: “ID!” After I handed her my ID, she then said, “Credit card,” again with no explanation or politeness. She charged an amount that was significantly higher than the room rate without any explanation about a deposit. After that, she didn’t say “You’re all set” or even “Good night.” She just returned my card with a cold, intimidating expression. I was honestly scared and quietly took my kids to our room. This was the most unpleasant and rude experience I’ve ever had at a hotel. It seemed like she didn’t know how to speak in full sentences.

May 21, 2025 · Minyoung Lee

They charged smoke fine even we didn't smoke in the room. They didn't provide any evidence that we smoke in the room and just charged the fine. If you want to donate $114 Fine, you can stay here. 100% sure Motel 6 is much better. Next time I'd rather to donate to local society instead of this horrible accommodation.

Mar 20, 2025 · Edward J

My stay started out lovely when I checked in with Ms.Andrea. Once the morning time came and the next lady was present to help me with extending my room, my experience changed dramatically. I booked for 2 queen beds and she accused me of wanting to stay in the room with 1 king bed. I have my 7 month old baby with me and I don’t want to keep moving him from room to room so I just stayed in the room with the king bed. I called the desk for wash cloths and towels and the housekeeper brought me hand towels and wash cloths. When I asked for bigger towels she asked me if I needed them for the floor as if I’m not a grown women who need a full body towel to dry off after showering. I’m completely pissed off and I will never return to stay with this company ever again. The lady at the desk yelled at me and accused me of calling a third party about the room situation when I literally didn’t call absolutely anyone. I chose to stay in the room to avoid any confrontation or confusion and I still was faced with accusations that aren’t true. I’m totally upset!

Mar 19, 2025 · Mariyah Holmes

I stayed there for a business trip and my room included the breakfast. However when I checked out and saw the breakfast service charge on my card along with the stay. So I called and the receptionist confirmed that my room had the breakfast deal and transferred me to the manager for a refund. Wasn’t able to reach her, left a voicemail, never received a call back, called again, nothing. So I dispute through my bank and got declined. Called the hotel again to resolve this and nobody seemed to care. If your customer service wasn’t so bad, I wouldn’t have left one star review. Do better and actually care to help.

Nov 28, 2024 · DaisyDay

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