Hotels Near Of MeGeorgiaGwinnett CountyDuluthGwinnett PlaceShackleford Road
3670 Shackleford Rd, Duluth, GA 30096, USA
When I checked out online I thought I was getting two queen beds, but all the rooms are "double beds" not queen size. We experienced outstanding customer service from the gentleman at the front desk. He offered to call a nearby hotel to check their availability of a two queen room. He also issued me a full refund without any hassle. I will certainly try to stay here again when I only need a king size bed!
The Best Western Gwinnett Center Hotel, situated at 3670 Shackleford Rd, Duluth, GA 30096, USA, stands as a welcoming and practical choice for travelers looking for quality accommodation within the "Hotels Near Of Me" category. With a focus on providing comfortable stays and essential amenities, this hotel caters to a diverse range of guests, from business professionals to families exploring the vibrant Duluth area.
The Best Western Gwinnett Center Hotel enjoys a highly strategic and convenient location in Duluth, Georgia. Duluth is a thriving city known for its balanced blend of modern amenities and a charming, community-oriented atmosphere. The hotel's address on Shackleford Road places it within the bustling Gwinnett Place area, a commercial and entertainment hub. This location offers guests easy access to major roadways, including Interstate 85, making commutes to downtown Atlanta and other surrounding areas straightforward and efficient.
The immediate surroundings of the hotel are characterized by a mix of commercial establishments, dining options, and recreational facilities. For shopping enthusiasts, the hotel is just a short drive from Gwinnett Place Mall, a significant retail destination, and Sugarloaf Mills, another large shopping complex. The Gas South District, which includes Gas South Arena and the Infinite Energy Center, a prominent venue for concerts, sporting events, and conventions, is also conveniently close. This proximity makes the Best Western Gwinnett Center Hotel an excellent choice for attendees of various events.
Beyond commerce and entertainment, Duluth offers a rich cultural and historical backdrop. While the hotel itself is located in a more commercial zone, the charming historic downtown Duluth is only about four miles away, offering unique shops, local restaurants, and a glimpse into the city's heritage. The area is known for its diverse culinary scene, particularly its array of Korean restaurants and markets, reflecting Duluth's status as "Little Korea." This provides an exciting opportunity for guests to explore different cuisines within easy reach. The overall environment around the hotel is generally quiet and well-maintained, contributing to a peaceful stay despite its proximity to busy areas.
The Best Western Gwinnett Center Hotel is committed to offering a comprehensive suite of services and amenities that enhance guest comfort and convenience. The hotel is a 100% smoke-free property, ensuring a fresh and clean environment for all guests.
One of the standout services is the complimentary full breakfast served daily. This allows guests to start their day with a satisfying meal, often including hot options like pancakes and eggs, alongside other continental selections. This is a significant value-add for both leisure and business travelers.
Connectivity is seamless at the Best Western Gwinnett Center Hotel, with complimentary Wi-Fi available throughout the public areas and in all guest rooms. For those who prefer a wired connection, in-room wired internet access is also provided, ensuring reliable internet access for all needs, from streaming entertainment to business tasks.
Recreational amenities include a seasonal outdoor pool, operational from late May to early September, providing a refreshing spot for guests to unwind during warmer months. A complimentary on-site fitness center is also available, equipped with treadmills, stationary bikes, and weightlifting equipment, allowing guests to maintain their exercise routines even while traveling. The fitness center is generally open from early morning until late evening.
For business needs, the hotel features a 24-hour business center with access to a printer, fax machine, and mail services, catering to last-minute work requirements. Meeting facilities are also available for small groups, accommodating between 15 and 35 guests.
The hotel operates a 24-hour front desk with multilingual staff, including English and Spanish speakers, ensuring assistance is always available. Other convenient services include express check-out, ice/vending machines, and free on-site parking for cars, trucks, and RVs. While there isn't a full-service restaurant or bar on the premises, the hotel's location provides easy access to a variety of dining options within walking distance or a short drive.
The Best Western Gwinnett Center Hotel offers several features that contribute to its appeal and value within the "Hotels Near Of Me" category. The hotel has 68 well-appointed rooms, many of which underwent renovations in 2021, ensuring a modern and updated stay experience.
Each guest room is designed for comfort and functionality, typically including:
One notable feature, as highlighted by customer reviews, is the availability of rooms with a jacuzzi. One guest specifically praised the jacuzzi in their room for working perfectly, indicating this as a potential unique offering for a more relaxing stay.
Accessibility is also a key feature, with the hotel offering accessible guest rooms and facilities designed for guests with physical challenges. This includes features like grab bars in bathrooms, roll-in showers, wheelchair-accessible vanities, and elevator access to all floors. The hotel also welcomes service animals, further demonstrating its commitment to inclusivity.
Customer feedback frequently praises the hotel's staff, with many guests commending the "outstanding customer service" and the "friendly and helpful" nature of the front desk team. One review specifically highlights a gentleman at the front desk who offered to call a nearby hotel and issued a full refund without hassle, demonstrating a strong commitment to guest satisfaction even in challenging situations. The cleanliness of the rooms and the overall property is also consistently noted as a positive feature by guests.
The hotel's quiet atmosphere, as mentioned in a review, is another appealing feature, ensuring a peaceful night's sleep despite being near commercial areas.
As part of the Best Western brand, the hotel participates in the Best Western Rewards program, allowing guests to earn points for their stays that can be redeemed for future travel or other benefits. While specific ongoing promotions were not detailed, Best Western hotels frequently offer:
It is always advisable to check the Best Western Gwinnett Center Hotel's official website or major booking platforms for the most current promotional offers and availability.
Based on customer reviews, potential guests should be aware of a few points:
Overall, the Best Western Gwinnett Center Hotel provides a strong offering in the Duluth "Hotels Near Of Me" category. Its prime location, comprehensive amenities including complimentary breakfast and Wi-Fi, and a generally positive reputation for customer service make it a reliable choice for travelers seeking a comfortable and convenient stay in the Gwinnett Place area.
3670 Shackleford Rd, Duluth, GA 30096, USA
Get directionsWhen I checked out online I thought I was getting two queen beds, but all the rooms are "double beds" not queen size. We experienced outstanding customer service from the gentleman at the front desk. He offered to call a nearby hotel to check their availability of a two queen room. He also issued me a full refund without any hassle. I will certainly try to stay here again when I only need a king size bed!
May 14, 2025 · Jeremy CrunkThe location was nice and quiet, the jacuzzi in the room worked perfectly as it should. Was clean, well kept. My only issue was the lay charges my CC for a smoking fee without authorization. Not to mention I am 420 friendly and smoke cigarettes so I sat in the car for T least an hour l chillaxin. Ofc my clothes are going to smell like smoke but it was in the room and the manager should have verified before charging the customer. I did get a refund after continuously calling but outside that my stay was great. 👍🏾
May 23, 2025 · L. CooperCheck in was at 3pm at the Duluth GA Best Western hotel and we arrived at 4:06pm…just an hour after regular check in time. We were greeted by Rob/Runi provided him with our credentials, asked if we could have an room upgrade and he stated there was an extra charge for Diamond members of $15 but if we really wanted the upgrade he could do it for $10 (never had to barter for a room before). We told him when we stay at other Best Western hotels they give us the upgrade for free. He followed up with the comment, “ We’re booked to near capacity” which we didn’t know why he said that after offering to charge us for the upgrade. We declined the upgrade but reminded him we would like a room away from the noisy elevator. After signing the paperwork, he assigned us room 124. We asked how close was it to the elevator and he said about 3 doors away. Actually, it was 2 door away from the elevator AND directly across from the cleaning staff room. The cleaning staff is usually loud communicating with each other and they slam doors without any regard to the patrons so we walked back to the registration desk and asked for another room. He assigned room 322, we retrieved the key and noticed 122 was ACROSS FROM THE ELEVATOR 😕. Being tired and exhausted driving from Charlotte NC and handling the business we were here for, we just refused to go back to Rob/Roni regarding his incompetence and lack of customer service skills and just decided to take the room. The room had a musty smell which we fixed after sanitizing it with Lysol for the bed and surfaces and Clorox cleanup for the tub and toilet. We decided to take a shower and found the tub had poor drainage. The water from a 6 minute shower was nearly around my ankles, totally nasty standing in dirty water after washing myself clean. It was too late to call the front desk to have them clean the drain so I just let the dirty water out and proceeded to rinse off again. 😞 We wanted to relax after our shower and watch television before going to sleep. That was a mistake because the channels only went up to channel 22 and anything pass that didn’t work. We shut the television off since it was impossible to watch something we liked and went to sleep. Check out is at noon but we will probably be awakened by everyone getting up for breakfast or getting on the elevator to check out. We won’t know until in the morning. Praying for a good night of sleep before check out and/or breakfast tomorrow. We won’t ever stay at THIS Best Western again and Rob needs customer service and listening skills training since he “robbed” us of a good experience during our stay at the Duluth GA Best Western Hotel. Should’ve stayed at Marriott or Hilton since we have memberships there but since it was only one night and we’d NEVER had any issues in the past, we chose BW.
Mar 31, 2025 · Pat BalesEverything was a wonderful experience I would recommend to stay here to everybody. The best customer service a wonderful breakfast. In great staff. Stayed in room 218. Everyone on all shifts at the front desk was so warm and welcoming.
Apr 08, 2025 · Andrea BurkeThe room was clean and spacious. The staff were friendly, and there was plenty of free parking available. Breakfast was simple but filling.
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