Sonesta Simply Suites Atlanta Gwinnett Place ico

Sonesta Simply Suites Atlanta Gwinnett Place

Hotels Near Of MeGeorgiaGwinnett CountyDuluthGwinnett PlaceShackleford Road

3665 Shackleford Rd, Duluth, GA 30096, USA

4.0

First off, I asked for a quiet room. On check-in I was given a first floor room. I asked him for a top floor room and he gave me a 2nd floor room a couple doors down from people smoking pot and underneath what sounded like a heard of elephants but this wasn't the worst of it. The room was FILTHY and in horrible shape. Handles were falling off cabinets, appliances hadn't been wiped down, there was food dried on the silverware, there were horrible water stains on the ceiling, a public hair on the inside of the toilet seat and a drop of liquid 馃あ. In the room one light bulb was burned out, the smoke detector was falling out of the ceiling, there were stains on the carpet and there were long curly black hairs on the bed. I've got straight brown hair. I was disgusted and took pics and went to ask for a new room. He didn't believe me. He didn't apologize. He went and looked at the room and said "there's nothing wrong, this is a standard room." What the???! I asked if he saw what we saw and I could show him the pics. He said no. He was really cold. He said he could give us our money back or we could look at another room. I said only if it's clean. We looked at another room. Again, not on the top floor like I asked, but mostly clean. And it has working lights, a working smoke detector and no hair in the sheets. Still, a disgusting experience and I don't have any clue how this hotel is rated so well. Multiple rooms had screens missing from windows, holes in screens and more.

Nicole W. H.
  • Overview
  • (678) 380-0414
  • www.sonesta.com

Sonesta Simply Suites Atlanta Gwinnett Place Introduce

The Sonesta Simply Suites Atlanta Gwinnett Place, located at 3665 Shackleford Rd, Duluth, GA 30096, offers an extended-stay accommodation option for travelers seeking a "home away from home" experience in the bustling Gwinnett Place area. This hotel caters to individuals and families requiring longer-term lodging, providing amenities typically associated with apartment-style living. An objective review of its environment, services, features, and promotional aspects, drawing from publicly available information and real customer feedback, will provide a comprehensive understanding for prospective guests searching for "Hotels Near Of Me" in the region.

Environment and Location:

Sonesta Simply Suites Atlanta Gwinnett Place is strategically situated on Shackleford Road, placing it within the vibrant commercial and retail hub of Gwinnett Place in Duluth, Georgia. This location offers significant advantages for guests due to its proximity to numerous conveniences and attractions:

  • Shopping and Dining: The hotel is very close to Gwinnett Place Mall, a major retail destination, and numerous other shopping centers and plazas along Satellite Boulevard and Pleasant Hill Road. This ensures guests have immediate access to a wide array of stores, supermarkets, and diverse dining options, ranging from casual eateries to sit-down restaurants. Popular nearby dining choices include various Asian cuisines, American diners, and fast food establishments.
  • Business and Entertainment Hubs: The hotel's location provides convenient access to major business parks and corporate offices in the Gwinnett County area. It is also within a short drive of key entertainment venues such as the Gas South Arena (formerly Gwinnett Arena), which hosts concerts, sporting events, and conventions. Other attractions like Medieval Times Dinner & Tournament and Jeju Sauna are also easily accessible.
  • Transportation: The property offers excellent connectivity to major transportation arteries, including Interstate 85, which facilitates travel to downtown Atlanta and other parts of the metropolitan area. Hartsfield-Jackson Atlanta International Airport (ATL) is approximately 43.6 km away, translating to about a 35-45 minute drive depending on traffic. The suburban setting provides a balance of accessibility to urban centers without the constant congestion of downtown areas.

The immediate environment around the hotel is characterized by commercial development, providing a practical and busy setting. While it might not offer picturesque natural views, its convenience to essential services and entertainment makes it a strategic choice for extended stays.

Services and Amenities:

As an extended-stay property, Sonesta Simply Suites Atlanta Gwinnett Place is designed to offer a comfortable and self-sufficient experience. Its amenities cater to guests staying for several nights, weeks, or even longer:

  • Suite-Style Accommodations: The hotel features 122 spacious suites, many of which come with full kitchens. These kitchens are equipped with essential appliances such as a refrigerator, microwave, stovetop, and often a dishwasher, allowing guests to prepare their own meals. This is a crucial feature for cost savings and convenience during longer stays.
  • In-Room Comforts: Suites typically include a flat-screen TV with cable channels, a dedicated workspace, and complimentary Wi-Fi. Premium bedding is also a standard offering, aiming for guest comfort.
  • Fitness and Recreation: The hotel boasts a 24-hour fitness center, allowing guests to maintain their workout routines at their convenience. While some general Sonesta Simply Suites descriptions mention pools, specific information for this location indicates that Sonesta Simply Suites Atlanta Gwinnett Place does not offer a pool. There is a barbecue and picnic area available for outdoor dining and relaxation.
  • Convenience Services: On-site laundry facilities are available (for an extra charge of approximately $3 per day or coin-operated), which is vital for extended-stay guests. A convenience store is also located on-site, offering snacks and essential items.
  • Guest Services: A 24-hour front desk is available to assist guests with check-in, check-out, and any inquiries. The hotel also offers luggage storage and a front-desk safe.
  • Parking: Free self-parking is available on-site, a significant advantage in a commercial area. Some reviews mention a potential parking surcharge, so it is advisable to confirm this directly with the hotel.
  • Pet-Friendly Policy: The hotel welcomes pets upon request, with applicable charges (e.g., $75 per stay up to 7 nights, plus $25 per week after the first week, for a maximum of two pets). Service animals are exempt from fees.
  • Accessibility: The property offers increased accessibility features, including accessible bathrooms, elevators, and wheelchair-accessible registration desks and paths, catering to guests with mobility needs.

Features and Customer Experience:

The primary feature of Sonesta Simply Suites Atlanta Gwinnett Place is its value proposition for extended stays, combining apartment-like amenities with hotel services. It aims to provide a functional and economical alternative to traditional hotels or short-term rentals.

Customer experiences, as detailed in reviews, present a mixed but objective picture:

  • Positive Aspects:
    • Location: The hotel's location consistently receives high praise for its convenience to shopping, dining, and major roads. Guests appreciate being able to easily access necessary services and attractions.
    • Staff and Service: Many guests commend the staff for being "friendly and helpful." While some individual experiences have been negative regarding front desk interactions (as noted in the provided review), the overall sentiment often highlights a general helpfulness and welcoming attitude from staff, particularly housekeeping.
    • In-Room Kitchens and Spaciousness: The presence of full kitchens and the generally spacious nature of the suites are frequently appreciated, offering guests the flexibility to prepare meals and enjoy a more "home-like" environment.
    • Showers: Some reviews specifically mention "great showers" as a positive aspect of the rooms.
  • Areas for Improvement:
    • Cleanliness and Maintenance: This is the most significant and frequent area of concern raised by guests. Reviews describe rooms as "FILTHY," "in horrible shape," with "horrible water stains on the ceiling," "stains on the carpet," and cleanliness issues extending to "food dried on the silverware" and "hair on the bed." The presence of "baby roaches" and "screens missing from windows, holes in screens" further underscores these concerns. Lack of housekeeping during multi-day stays due to short staff has also been reported.
    • Room Condition and Dating: Many guests describe rooms as "dated" with "handles falling off cabinets." This suggests a need for significant renovations beyond the "Premium Rooms" that might exist.
    • Noise Levels: Some guests have reported noise issues, particularly from rooms above or from outside, affecting the tranquility of their stay.
    • Customer Service Inconsistencies: While many praise the staff, some experiences, such as a front desk agent being "cold" and dismissive of cleanliness complaints, indicate a lack of consistent customer service quality.
    • Deposit Holds: Guests have mentioned that temporary holds on credit cards for deposits can take a long time (e.g., 4 weeks) to be removed.

Despite the noted inconsistencies in room quality and cleanliness, the hotel continues to attract guests due to its extended-stay concept, the value offered by in-room kitchens, and its desirable location. The positive feedback on staff, when encountered, also contributes to a more pleasant experience for some.

Promotional Information:

For individuals searching for "Hotels Near Of Me" with an extended stay focus, Sonesta Simply Suites Atlanta Gwinnett Place actively promotes its core strengths through various channels:

  • Weekly and Long-Term Rates: The brand emphasizes "Savings That Hit the Suite Spot" for bookings of 5+ nights, with specific promo codes (e.g., WEEKLY) for discounted rates. They highlight the value for mid-length and long-term stays.
  • Full Kitchens: This is a primary promotional point, showcasing the cost-saving and convenience benefits of self-catering.
  • Home-Like Comforts: The hotel promotes its suites as offering "everything you need to feel at home," including dedicated workspaces, comfy beds, and plenty of room.
  • Brand Programs: Sonesta Travel Pass members are offered "best rates" and perks, including bonus points packages and AAA/CAA discounts, encouraging loyalty and repeat business.
  • Renovated Suites: The introduction of "Newly Updated" rooms and "Premium Suites" is a key promotional effort to address past feedback on dated accommodations, aiming to attract guests looking for a more modern experience.
  • Pet-Friendly Policy: This is a significant promotional feature for travelers with pets, making it a viable option for those who travel with their furry companions.

Prospective guests are strongly advised to contact the hotel directly at (678) 380-0414 or +1 678-380-0414 to inquire about current rates, specific room availability (especially for renovated units, if desired), and to confirm any particular amenities or policies, such as parking charges. Given the mixed reviews on cleanliness and room condition, it would be highly advisable to inquire about the state of the room upon check-in and request a different room if expectations are not met, as some guests have done. The hotel鈥檚 appeal lies in its functional extended-stay model, combined with a convenient location, aiming to provide a practical base for longer visits to the Duluth and greater Atlanta area.

Sonesta Simply Suites Atlanta Gwinnett Place Photos

Sonesta Simply Suites Atlanta Gwinnett Place 5
Sonesta Simply Suites Atlanta Gwinnett Place 5
Sonesta Simply Suites Atlanta Gwinnett Place 5
Sonesta Simply Suites Atlanta Gwinnett Place 5
Sonesta Simply Suites Atlanta Gwinnett Place 5
Sonesta Simply Suites Atlanta Gwinnett Place 5
Sonesta Simply Suites Atlanta Gwinnett Place 5
Sonesta Simply Suites Atlanta Gwinnett Place 5
Sonesta Simply Suites Atlanta Gwinnett Place 5
Sonesta Simply Suites Atlanta Gwinnett Place 5

Sonesta Simply Suites Atlanta Gwinnett Place Location

Sonesta Simply Suites Atlanta Gwinnett Place

3665 Shackleford Rd, Duluth, GA 30096, USA

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Reviews

First off, I asked for a quiet room. On check-in I was given a first floor room. I asked him for a top floor room and he gave me a 2nd floor room a couple doors down from people smoking pot and underneath what sounded like a heard of elephants but this wasn't the worst of it. The room was FILTHY and in horrible shape. Handles were falling off cabinets, appliances hadn't been wiped down, there was food dried on the silverware, there were horrible water stains on the ceiling, a public hair on the inside of the toilet seat and a drop of liquid 馃あ. In the room one light bulb was burned out, the smoke detector was falling out of the ceiling, there were stains on the carpet and there were long curly black hairs on the bed. I've got straight brown hair. I was disgusted and took pics and went to ask for a new room. He didn't believe me. He didn't apologize. He went and looked at the room and said "there's nothing wrong, this is a standard room." What the???! I asked if he saw what we saw and I could show him the pics. He said no. He was really cold. He said he could give us our money back or we could look at another room. I said only if it's clean. We looked at another room. Again, not on the top floor like I asked, but mostly clean. And it has working lights, a working smoke detector and no hair in the sheets. Still, a disgusting experience and I don't have any clue how this hotel is rated so well. Multiple rooms had screens missing from windows, holes in screens and more.

Feb 16, 2025 路 Nicole W. H.

The baby roaches i saw is unacceptable. Due to short staff no housekeeping the entire 3 day stay! I've Never seen roaches at a hotel! I will not stay here again. Great showers and location was the only good thing. Rooms above noisy all night!

Apr 28, 2025 路 Miss Junith

Recently, I did a staycation there for my Springbreak. Upon entering the premise, I can immediately tell that this is not the same quality as the other Sonesta I have stayed in before. However, I had expected this so I couldn't complain. My check-in was painless. Jocelyn, the front desk attendee was great. She was friendly and helpful. She was personable and answered any questions I had. She should be promoted or given a raise for giving good customer care. As for my room, it was extremely clean. I didn't see any stains, hairs, or dust. Kudos to whoever cleaned my room. I stayed in room 237. The bed and pillows were so comfortable that I had no issues falling asleep. The location is perfect! It was closed to all the Asian restaurants, markets, cafes, and other restaurants that I frequent. So if you are looking for an economical place to stay that is centrally located, this is the place to stay. However, don't expect anything fancy. Also, there's no breakfast.

Apr 01, 2025 路 Anasone Silivongxay

After getting this hotel from priceline Express Deals and spending 103$ upfront I was not allowed to check in at 6pm. And given no reason why. The man working was super rude.

Apr 25, 2025 路 Myriah Again

If I could give this location 0 stars I would. Absolutely horrible!!!!!!! From the roaches, to the service, to the dirty room and shooting!!!! The fact that I have to argue with the hotel to get a refund when I stayed there for 3 minutes is mind boggling. I would never stay here or recommend anyone staying with them.

Apr 27, 2025 路 Jay Wise

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