DoubleTree by Hilton Hotel Boston-Andover ico

DoubleTree by Hilton Hotel Boston-Andover

Hotels Near Of MeMassachusettsEssex CountyAndoverOld River Road

123 Old River Rd, Andover, MA 01810, USA

4.0

Lisa is the best front desk person. I stay here often and she always greets me with a smile and ensures that my stays are pleasant. She's part of the reason I choose to stay here because I know everything will be good and if there is ever an issue, she'll take care of it. Thank you, Lisa for your hospitality. I appreciate it.

Frank Cormier
  • Overview
  • (978) 975-3600
  • www.hilton.com

DoubleTree by Hilton Hotel Boston-Andover Introduce

When searching for "Hotels Near Of Me" in the Andover, Massachusetts area, the DoubleTree by Hilton Hotel Boston-Andover stands out as a highly recommended and well-regarded full-service option. Located at 123 Old River Rd, Andover, MA 01810, USA, this hotel is part of the DoubleTree by Hilton brand, renowned for its signature warm chocolate chip cookie welcome and a commitment to providing a comfortable and friendly guest experience.

Environment and Location

The DoubleTree by Hilton Hotel Boston-Andover enjoys a particularly appealing location that offers a blend of accessibility and a more serene, almost "rural feel," as noted by guests. Situated on Old River Road, it often provides views of natural surroundings, creating a pleasant and relaxing ambiance that is a welcome contrast to purely urban hotel environments. Despite this tranquil setting, the hotel is strategically positioned for excellent connectivity. It's typically just an exit or two away from major shopping centers, corporate parks, and other local attractions, offering convenience without being in the midst of constant hustle and bustle.

Its proximity to major highways, including Interstate 93 (I-93) and Interstate 495 (I-495), provides seamless access for guests traveling by car throughout the Merrimack Valley region and to the wider Boston metropolitan area. This makes it an ideal base for business travelers visiting the numerous companies in Andover, North Andover, and beyond, as well as for leisure guests exploring historical sites or visiting family and friends. The hotel's location also allows for relatively easy access to Logan International Airport and downtown Boston, making it a practical choice for both local and out-of-town visitors. The availability of ample free parking on-site is a significant advantage, particularly in the Boston area where parking can often be a costly and scarce commodity.

Services and Amenities

The DoubleTree by Hilton Hotel Boston-Andover offers a comprehensive range of services and amenities designed to ensure a comfortable and enjoyable stay for all guests:

  • Accommodations: The hotel features well-appointed guest rooms and suites designed for comfort. Guests frequently praise the rooms, implying they are comfortable and conducive to a pleasant stay. Typical in-room amenities include a flat-screen TV, complimentary Wi-Fi (though sometimes tiered access depending on Hilton Honors status), a work desk, coffee maker, and comfortable bedding.
  • Dining: The hotel boasts on-site dining options. While specific restaurant names may vary, the presence of a restaurant is confirmed by reviews mentioning "Alex in the restaurant" and "Carlos makes the most amazing omelettes." Breakfast is consistently praised for being "always fresh and delicious," with a hot, cooked-to-order omelet station being a highlight. The staff in the restaurant, such as Alex, Gal, and Carmen, receive specific commendations for their accommodating and friendly service. The hotel also likely has a bar/lounge for evening relaxation.
  • Recreation and Wellness: For guest recreation and fitness, the hotel offers an indoor heated pool, which is highly rated ("The pool is great too!"). A fitness center is also available, described as "not huge but has all the basics," providing essential equipment for a workout.
  • Exceptional Staff Service: This is arguably the most outstanding feature consistently highlighted in guest reviews. Staff members like Lisa, Laura (front desk), Alex, Gal, Carlos, and Carmen (restaurant) are repeatedly singled out for their "awesome," "welcoming," "helpful," "accommodating," and "hospitable" service. This level of personalized and friendly interaction significantly enhances the guest experience and contributes to return visits.
  • Meeting and Event Facilities: As a full-service DoubleTree, the hotel is equipped to host various events, including conferences, corporate meetings, and social gatherings like weddings. It likely offers flexible meeting spaces with audiovisual capabilities and professional event planning assistance.
  • Connectivity: Complimentary Wi-Fi is available, ensuring guests can stay connected for business or leisure.
  • Parking: Ample free self-parking is available on-site, a highly valued benefit in the Boston metropolitan area.
  • Pet-Friendly Policy: DoubleTree by Hilton properties are generally pet-friendly. Guests should confirm the specific pet policy and any associated fees directly with the hotel if traveling with pets.
  • Other Services: The hotel likely provides a 24-hour front desk, express check-in/out, laundry services, and a business center.
Features and Unique Aspects

The most distinctive feature of the DoubleTree by Hilton Hotel Boston-Andover is its truly exceptional staff. The repeated and specific mentions of individual employees by name, praising their dedication and warm hospitality, speak volumes about the hotel's commitment to guest satisfaction. This high level of service creates a welcoming and comfortable atmosphere that makes guests feel valued and cared for, even during challenging personal times, as one review highlights.

The hotel's location, which manages to combine easy access to major highways and commercial centers with a "rural feel," offers a unique advantage. It provides a peaceful retreat without sacrificing convenience. The consistently praised breakfast, particularly the omelet station, is another standout feature that adds significant value to the stay.

The signature warm chocolate chip cookie upon check-in, a DoubleTree tradition, sets a positive tone right from arrival, embodying the brand's commitment to a friendly and inviting guest experience.

Promotional Information and Considerations

As a Hilton property, the DoubleTree by Hilton Hotel Boston-Andover participates in the Hilton Honors loyalty program. Guests can earn and redeem points for their stays, often accessing exclusive member rates, and enjoying benefits such as digital check-in, digital key, and late check-out (subject to availability). It is always recommended to check the official Hilton website or other reputable travel booking platforms for current promotions, seasonal discounts, or package deals.

Based on the provided reviews, there are virtually no significant complaints or negative points. The positive feedback is overwhelming, focusing on the excellent staff, comfortable rooms, and good amenities. There are no mentions of "hidden costs" or issues with cleanliness that sometimes plague other properties. The only "consideration" might be that while it has a "rural feel," it's not truly isolated and remains very much connected to commercial areas. For guests who desire to walk to numerous diverse restaurants or shops, a short drive may still be necessary, though the on-site dining is highly regarded.

In conclusion, the DoubleTree by Hilton Hotel Boston-Andover is an outstanding choice for those searching for "Hotels Near Of Me" in the Andover area. Its prime location balancing convenience and tranquility, coupled with comprehensive amenities including a pool, fitness center, excellent dining, and crucially, an exceptionally welcoming and helpful staff, makes it a top recommendation for business, leisure, and family travelers alike. This hotel truly embodies hospitality and provides a consistently positive experience.

DoubleTree by Hilton Hotel Boston-Andover Photos

DoubleTree by Hilton Hotel Boston-Andover 4
DoubleTree by Hilton Hotel Boston-Andover 4
DoubleTree by Hilton Hotel Boston-Andover 4
DoubleTree by Hilton Hotel Boston-Andover 4
DoubleTree by Hilton Hotel Boston-Andover 4
DoubleTree by Hilton Hotel Boston-Andover 4
DoubleTree by Hilton Hotel Boston-Andover 4
DoubleTree by Hilton Hotel Boston-Andover 4
DoubleTree by Hilton Hotel Boston-Andover 4
DoubleTree by Hilton Hotel Boston-Andover 4

DoubleTree by Hilton Hotel Boston-Andover Location

DoubleTree by Hilton Hotel Boston-Andover

123 Old River Rd, Andover, MA 01810, USA

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Reviews

Lisa is the best front desk person. I stay here often and she always greets me with a smile and ensures that my stays are pleasant. She's part of the reason I choose to stay here because I know everything will be good and if there is ever an issue, she'll take care of it. Thank you, Lisa for your hospitality. I appreciate it.

May 21, 2025 · Frank Cormier

My daughter and I have been staying here a lot lately due to some personal challenges. The staff here is truly awesome. Laura at the front desk is always welcoming and helpful. Alex in the restaurant has been a life saver, my daughter has made some odd food/desert requests and he has been unbelievably accommodating. Breakfast is always fresh and delicious. Gal treats everyone like a regular and always greets us with a smile, Carlos makes the most amazing omelettes I have ever had and Carmen is always making sure everything is stoked and clean. The pool is great too, the gym isn't huge but has all the basics. I like that the property has more of a rural feel to it but is only an exit or two away from shopping centers and other local attractions.

Mar 06, 2025 · Stina Skip

Gail was awesome in banquet. She was so helpful accommodating, and really went the extra mile with everything. We really enjoyed talking with her in the morning as well. I don’t remember her name, but there was a dark haired lady with bangs who was serving at the bar at night. She always had an attitude, Made our drinks way too strong and was rude about it. We were there three nights and after the first night, we tried to avoid her.

Apr 16, 2025 · Autumn Piletz

When we arrived, Lorena greeted me and was pleasant from start to finish! She signed me up for their Hilton Honors program and was able to give us a great room with a nice view and even had a little balcony area to sit! Their buffet breakfast is absolutely one of the best we’ve experienced at a hotel at this price-point…and the service was well beyond our expectations! Easy access to the highway makes it very convenient. I would say our one and only beef with the hotel is the fact that there is no age restriction in the hot tub…it makes it a little hard to relax and enjoy the “spa” when an unsupervised 6-year old is doing the backstroke at your kneecaps. Other than that, this place is a no-brainer for a great stay with an incredible staff, good breakfast, and nice location at a good rate.

Mar 03, 2025 · Tony Adams

Overall our stay was fine, room was clean and kids enjoyed the pool... However after checking out and leaving I had an extremely rude interaction with the staff member who answered the phone at the front desk. She was attempting to charge the wrong card for the dinner (which was cold) that we had delivered to our room the night before, when I tried to tell her she was charging the wrong card and needed to charge the card that was used to pay for the room ( the one used for the initial reservation was deactivated due to fraud) she proceeded to argue with me and rudely tell me my card was declined and that I would never be allowed to stay at another Hilton , after I gave her the card number ( that she had the entire time because it was the card used to pay for the room) she then said ok your all set, after threatening me and treating me like a criminal, very rude and condescending when it was her own mistake for attempting to charge the wrong card, I made it clear when I checked in that the original card used was no longer active.

Apr 19, 2025 · Kelly Anderson

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