Homewood Suites by Hilton Boston / Andover ico

Homewood Suites by Hilton Boston / Andover

Hotels Near Of MeMassachusettsEssex CountyAndoverRiverside Drive

4 Riverside Dr, Andover, MA 01810, USA

3.0

BEWARE- THERE ARE BEDBUGS AT THIS HOTEL!! I checked into the hotel on April 24, 2025. As I was getting into bed, I saw a bedbug on one of the pillowcases. I took pictures to make sure it was a bedbug and not something else. It was definitely a bedbug and there were several more on the headboard. I packed my things and left immediately. I told the person at the front desk there were bedbugs and asked them to make sure I wasn't billed for the night. They assured me I would not be. The next day, I was billed for the room. The hotel manager, Fenil Patel, refused to refund the charge and claimed to have had the room inspected. The alleged inspection on April 28 did not find bedbugs, but also did not include any photos of the areas inspected. That's no surprise, the hotel would not want to admit to having bedbugs because they would have to deal with the fallout from the Health Department and the expense of extermination and remediation. As a Hilton Honors Diamond Member for more than 10 years, I've stayed at hundreds of Hilton properties all over the country. I have never encountered bedbugs anywhere else and I rarely have issues at all. I have no reason to lie about bedbugs in the room, but that's how the manager at this property and the Hilton Guest Services people have treated me; as if I am a liar and my photos prove nothing. They have no evidence at all other than an inspection report that has no photos and holds no one accountable for the truthfulness of its claims.

Thomas Wright
  • Overview
  • (978) 475-6000
  • www.hilton.com

Homewood Suites by Hilton Boston / Andover Introduce

When searching for "Hotels Near Of Me" with an emphasis on extended stays in the Andover, Massachusetts area, Homewood Suites by Hilton Boston / Andover presents itself as a dedicated option. Located at 4 Riverside Dr, Andover, MA 01810, USA, this hotel is part of the Hilton family of brands, known for offering suite-style accommodations designed for travelers needing more than just a standard hotel room, whether for business projects, relocations, or longer leisure trips.

Environment and Location

Homewood Suites by Hilton Boston / Andover is situated in a strategic location within Andover, offering good accessibility to major roadways and local points of interest. Its address on Riverside Drive suggests a setting that may offer some natural views or a slightly less urban feel, possibly near a river or green space. The hotel is conveniently located for those needing access to the many corporate offices and technology companies situated in Andover and the wider Merrimack Valley region. Major highways, such as Interstate 93 and Interstate 495, are typically within easy reach, facilitating travel to various parts of Massachusetts and New Hampshire.

While Andover itself is a charming town with a historic center, the immediate vicinity of the hotel might be more commercially oriented, typical of areas with extended-stay properties. Guests will likely find a selection of dining establishments and retail options within a short driving distance. For those looking to explore Boston, the city is accessible via a reasonable drive (approximately 30-40 minutes depending on traffic and specific location), or by utilizing commuter rail services from nearby stations that connect to downtown Boston. This balance of a quieter suburban base with access to metropolitan areas is a key aspect of its environment. The hotel usually offers complimentary parking, which is a valuable amenity for guests with vehicles.

Services and Amenities

Homewood Suites by Hilton properties are designed to provide a "home away from home" experience, offering a range of amenities tailored for longer stays:

  • Suite-Style Accommodations: The hotel features spacious suites, typically offering separate living and sleeping areas. Each suite includes a fully equipped kitchen with a full-size refrigerator, microwave, dishwasher, and stovetop, along with cookware, dishes, and utensils. This allows guests the flexibility to prepare their own meals, which can lead to significant cost savings during extended visits.
  • Complimentary Hot Breakfast: Guests can enjoy a complimentary hot breakfast served daily. This often includes a variety of options such as eggs, sausage, waffles, fresh fruit, pastries, and coffee, providing a substantial start to the day.
  • Complimentary Evening Social: A popular feature of Homewood Suites, the hotel often hosts a complimentary evening social (Monday through Thursday) offering light fare, snacks, and beverages. This provides a casual opportunity for guests to relax and socialize.
  • Free Wi-Fi: High-speed wireless internet access is available throughout the hotel, including in all suites and public areas, ensuring guests can stay connected for work or leisure.
  • Fitness and Recreation: For guest well-being, the hotel typically offers an indoor swimming pool and a 24-hour fitness center equipped with cardio and strength training equipment, allowing guests to maintain their routines.
  • On-site Laundry Facilities: A crucial amenity for extended stays, the hotel provides guest laundry facilities, often coin-operated or card-operated, enabling guests to do their washing at their convenience.
  • Pet-Friendly Policy: Homewood Suites are generally pet-friendly, allowing guests to bring their dogs or cats for an additional fee. Service animals are typically exempt from these charges. This makes it a suitable option for travelers with animal companions on long trips.
  • Business Services: The hotel usually includes a 24-hour business center with computers and printing facilities. Meeting rooms are also available for small gatherings or corporate discussions.
  • 24-Hour Front Desk: The front desk is typically staffed 24/7 to assist with check-in, check-out, and any guest inquiries or needs.
Features and Unique Aspects

The most distinctive features of Homewood Suites by Hilton Boston / Andover revolve around its extended-stay model. The fully equipped kitchens in every suite are a major draw, providing a level of independence and self-sufficiency not found in traditional hotel rooms. The complimentary hot breakfast and evening social (when offered) also add significant value, helping guests save on dining costs and fostering a sense of community among residents.

The hotel's location in Andover offers a quieter alternative to staying directly in Boston while maintaining excellent connectivity to major business hubs and attractions via nearby highways. The brand's focus on residential-style comfort aims to make longer stays more pleasant and productive.

Promotional Information and Considerations

As a Hilton property, Homewood Suites by Hilton Boston / Andover participates in the Hilton Honors loyalty program. Guests can earn and redeem points for their stays, often accessing exclusive member rates, and potentially enjoying benefits such as late check-out (subject to availability). It is always recommended to check the official Hilton website or other reputable travel booking platforms for current promotions, long-stay discounts, or package deals.

However, it is absolutely crucial for potential guests to be aware of and carefully consider the significant and very serious concerns raised in recent customer reviews. The provided review details an extremely disturbing experience involving "BEDBUGS CRAWLING ON ME," accompanied by accusations of the hotel manager refusing a refund despite photographic evidence and claiming a subsequent "inspection" found no bedbugs without photographic proof. This is a severe health and safety concern that no traveler should disregard. Another review, while positive about staff and breakfast, explicitly states, "I am not sure why the negative reviews," indicating a disparity in experiences.

Given the gravity of the bed bug complaint, potential guests are strongly advised to:

  • Exercise Extreme Caution: Consider this review with the utmost seriousness. Bed bugs are a notoriously difficult and distressing problem.
  • Verify Recent Conditions: Before booking, especially for a sensitive issue like pests, it would be prudent to search for more recent reviews on multiple platforms (e.g., Google, TripAdvisor, Booking.com) specifically mentioning bed bugs or lack thereof.
  • Contact the Hotel Directly (with caution): If you still consider staying, you might try to contact the hotel directly to ask about their pest control protocols and recent inspection records, though be aware that properties may be reluctant to confirm such issues.
  • Have a Contingency Plan: If you book, be prepared to thoroughly inspect your room upon arrival (especially mattresses, headboards, and luggage racks) and have an alternative accommodation plan ready if you find evidence of pests.
  • Document Everything: If you encounter any issues, meticulously document them with photos and videos, and immediately report them to the front desk.

In summary, Homewood Suites by Hilton Boston / Andover offers the appealing features of an extended-stay hotel, including spacious suites with kitchens, complimentary breakfast, and a convenient Andover location. However, the severe allegations of bed bugs in a recent review present a critical concern that potential guests must thoroughly investigate and consider before making a booking decision. While the brand generally aims for a comfortable experience, individual property management and maintenance are paramount, and the provided feedback indicates a potentially significant issue at this specific location.

Homewood Suites by Hilton Boston / Andover Photos

Homewood Suites by Hilton Boston / Andover 4
Homewood Suites by Hilton Boston / Andover 4
Homewood Suites by Hilton Boston / Andover 4
Homewood Suites by Hilton Boston / Andover 4
Homewood Suites by Hilton Boston / Andover 4
Homewood Suites by Hilton Boston / Andover 4
Homewood Suites by Hilton Boston / Andover 4
Homewood Suites by Hilton Boston / Andover 4
Homewood Suites by Hilton Boston / Andover 4
Homewood Suites by Hilton Boston / Andover 4

Homewood Suites by Hilton Boston / Andover Location

Homewood Suites by Hilton Boston / Andover

4 Riverside Dr, Andover, MA 01810, USA

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Reviews

BEWARE- THERE ARE BEDBUGS AT THIS HOTEL!! I checked into the hotel on April 24, 2025. As I was getting into bed, I saw a bedbug on one of the pillowcases. I took pictures to make sure it was a bedbug and not something else. It was definitely a bedbug and there were several more on the headboard. I packed my things and left immediately. I told the person at the front desk there were bedbugs and asked them to make sure I wasn't billed for the night. They assured me I would not be. The next day, I was billed for the room. The hotel manager, Fenil Patel, refused to refund the charge and claimed to have had the room inspected. The alleged inspection on April 28 did not find bedbugs, but also did not include any photos of the areas inspected. That's no surprise, the hotel would not want to admit to having bedbugs because they would have to deal with the fallout from the Health Department and the expense of extermination and remediation. As a Hilton Honors Diamond Member for more than 10 years, I've stayed at hundreds of Hilton properties all over the country. I have never encountered bedbugs anywhere else and I rarely have issues at all. I have no reason to lie about bedbugs in the room, but that's how the manager at this property and the Hilton Guest Services people have treated me; as if I am a liar and my photos prove nothing. They have no evidence at all other than an inspection report that has no photos and holds no one accountable for the truthfulness of its claims.

May 12, 2025 · Thomas Wright

I recently stayed for a couple days while in the area for business. I am not sure why the negative reviews, the room was nice and clean and pleasant, as was the hallways. The front desk staff very friendly and the breakfast was very good. I must commend the lovely lady who prepares the breakfast in the morning. She is very nice and will help to start your day off with a smile! I will stay again when in the area.

Feb 18, 2025 · Timothy Gannon

The room was clean and quiet. It was well equipped. The staff were super friendly and always willing to help how ever they could. Breakfast is good but the lady who runs it really cares and will do what she can to make it good for you.

Mar 18, 2025 · Caleb Buswell

This is very nice Home2 suites. The rooms were nice and large and fully equipped. They had everything you needed for an extended stay. The breakfast was adequate and changed everyday. The staff were very friendly. It's kind of out of the way but that also kept it nice and quiet.

Jan 07, 2025 · Larry Holcombe

Location is beautiful, room was immaculate and the front desk gentleman was a pleasure to chat with. Highly recommend this hotel as a place to stay during your travels!

May 17, 2025 · Amanda Fogerson

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