Hotels Near Of MeMassachusettsEssex CountyAndoverRiverside Drive
4 Riverside Dr, Andover, MA 01810, USA
BEWARE- THERE ARE BEDBUGS AT THIS HOTEL!! I checked into the hotel on April 24, 2025. As I was getting into bed, I saw a bedbug on one of the pillowcases. I took pictures to make sure it was a bedbug and not something else. It was definitely a bedbug and there were several more on the headboard. I packed my things and left immediately. I told the person at the front desk there were bedbugs and asked them to make sure I wasn't billed for the night. They assured me I would not be. The next day, I was billed for the room. The hotel manager, Fenil Patel, refused to refund the charge and claimed to have had the room inspected. The alleged inspection on April 28 did not find bedbugs, but also did not include any photos of the areas inspected. That's no surprise, the hotel would not want to admit to having bedbugs because they would have to deal with the fallout from the Health Department and the expense of extermination and remediation. As a Hilton Honors Diamond Member for more than 10 years, I've stayed at hundreds of Hilton properties all over the country. I have never encountered bedbugs anywhere else and I rarely have issues at all. I have no reason to lie about bedbugs in the room, but that's how the manager at this property and the Hilton Guest Services people have treated me; as if I am a liar and my photos prove nothing. They have no evidence at all other than an inspection report that has no photos and holds no one accountable for the truthfulness of its claims.
When searching for "Hotels Near Of Me" with an emphasis on extended stays in the Andover, Massachusetts area, Homewood Suites by Hilton Boston / Andover presents itself as a dedicated option. Located at 4 Riverside Dr, Andover, MA 01810, USA, this hotel is part of the Hilton family of brands, known for offering suite-style accommodations designed for travelers needing more than just a standard hotel room, whether for business projects, relocations, or longer leisure trips.
Homewood Suites by Hilton Boston / Andover is situated in a strategic location within Andover, offering good accessibility to major roadways and local points of interest. Its address on Riverside Drive suggests a setting that may offer some natural views or a slightly less urban feel, possibly near a river or green space. The hotel is conveniently located for those needing access to the many corporate offices and technology companies situated in Andover and the wider Merrimack Valley region. Major highways, such as Interstate 93 and Interstate 495, are typically within easy reach, facilitating travel to various parts of Massachusetts and New Hampshire.
While Andover itself is a charming town with a historic center, the immediate vicinity of the hotel might be more commercially oriented, typical of areas with extended-stay properties. Guests will likely find a selection of dining establishments and retail options within a short driving distance. For those looking to explore Boston, the city is accessible via a reasonable drive (approximately 30-40 minutes depending on traffic and specific location), or by utilizing commuter rail services from nearby stations that connect to downtown Boston. This balance of a quieter suburban base with access to metropolitan areas is a key aspect of its environment. The hotel usually offers complimentary parking, which is a valuable amenity for guests with vehicles.
Homewood Suites by Hilton properties are designed to provide a "home away from home" experience, offering a range of amenities tailored for longer stays:
The most distinctive features of Homewood Suites by Hilton Boston / Andover revolve around its extended-stay model. The fully equipped kitchens in every suite are a major draw, providing a level of independence and self-sufficiency not found in traditional hotel rooms. The complimentary hot breakfast and evening social (when offered) also add significant value, helping guests save on dining costs and fostering a sense of community among residents.
The hotel's location in Andover offers a quieter alternative to staying directly in Boston while maintaining excellent connectivity to major business hubs and attractions via nearby highways. The brand's focus on residential-style comfort aims to make longer stays more pleasant and productive.
As a Hilton property, Homewood Suites by Hilton Boston / Andover participates in the Hilton Honors loyalty program. Guests can earn and redeem points for their stays, often accessing exclusive member rates, and potentially enjoying benefits such as late check-out (subject to availability). It is always recommended to check the official Hilton website or other reputable travel booking platforms for current promotions, long-stay discounts, or package deals.
However, it is absolutely crucial for potential guests to be aware of and carefully consider the significant and very serious concerns raised in recent customer reviews. The provided review details an extremely disturbing experience involving "BEDBUGS CRAWLING ON ME," accompanied by accusations of the hotel manager refusing a refund despite photographic evidence and claiming a subsequent "inspection" found no bedbugs without photographic proof. This is a severe health and safety concern that no traveler should disregard. Another review, while positive about staff and breakfast, explicitly states, "I am not sure why the negative reviews," indicating a disparity in experiences.
Given the gravity of the bed bug complaint, potential guests are strongly advised to:
In summary, Homewood Suites by Hilton Boston / Andover offers the appealing features of an extended-stay hotel, including spacious suites with kitchens, complimentary breakfast, and a convenient Andover location. However, the severe allegations of bed bugs in a recent review present a critical concern that potential guests must thoroughly investigate and consider before making a booking decision. While the brand generally aims for a comfortable experience, individual property management and maintenance are paramount, and the provided feedback indicates a potentially significant issue at this specific location.
4 Riverside Dr, Andover, MA 01810, USA
Get directionsBEWARE- THERE ARE BEDBUGS AT THIS HOTEL!! I checked into the hotel on April 24, 2025. As I was getting into bed, I saw a bedbug on one of the pillowcases. I took pictures to make sure it was a bedbug and not something else. It was definitely a bedbug and there were several more on the headboard. I packed my things and left immediately. I told the person at the front desk there were bedbugs and asked them to make sure I wasn't billed for the night. They assured me I would not be. The next day, I was billed for the room. The hotel manager, Fenil Patel, refused to refund the charge and claimed to have had the room inspected. The alleged inspection on April 28 did not find bedbugs, but also did not include any photos of the areas inspected. That's no surprise, the hotel would not want to admit to having bedbugs because they would have to deal with the fallout from the Health Department and the expense of extermination and remediation. As a Hilton Honors Diamond Member for more than 10 years, I've stayed at hundreds of Hilton properties all over the country. I have never encountered bedbugs anywhere else and I rarely have issues at all. I have no reason to lie about bedbugs in the room, but that's how the manager at this property and the Hilton Guest Services people have treated me; as if I am a liar and my photos prove nothing. They have no evidence at all other than an inspection report that has no photos and holds no one accountable for the truthfulness of its claims.
May 12, 2025 · Thomas WrightI recently stayed for a couple days while in the area for business. I am not sure why the negative reviews, the room was nice and clean and pleasant, as was the hallways. The front desk staff very friendly and the breakfast was very good. I must commend the lovely lady who prepares the breakfast in the morning. She is very nice and will help to start your day off with a smile! I will stay again when in the area.
Feb 18, 2025 · Timothy GannonThe room was clean and quiet. It was well equipped. The staff were super friendly and always willing to help how ever they could. Breakfast is good but the lady who runs it really cares and will do what she can to make it good for you.
Mar 18, 2025 · Caleb BuswellThis is very nice Home2 suites. The rooms were nice and large and fully equipped. They had everything you needed for an extended stay. The breakfast was adequate and changed everyday. The staff were very friendly. It's kind of out of the way but that also kept it nice and quiet.
Jan 07, 2025 · Larry HolcombeLocation is beautiful, room was immaculate and the front desk gentleman was a pleasure to chat with. Highly recommend this hotel as a place to stay during your travels!
May 17, 2025 · Amanda Fogerson10 Campanelli Dr, Andover, MA 01810, USA
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