Holiday Inn Express Andover North-Lawrence by IHG

For local users searching for "Hotels Near Of Me" in the Andover/Lawrence, Massachusetts area, the Holiday Inn Express Andover North-Lawrence by IHG is a hotel that appears as an option, particularly for those seeking budget-friendly accommodation with basic amenities. Located at 224 Winthrop Ave, Lawrence, MA 01843, USA, this IHG-branded property aims to provide an efficient and straightforward stay. An objective introduction, drawing from recent customer feedback, reveals a notable contrast in guest experiences, highlighting both positive aspects, particularly regarding staff, and significant concerns regarding room cleanliness and maintenance.

The environment of the Holiday Inn Express Andover North-Lawrence is situated on Winthrop Avenue in Lawrence, a location that is described as "very quiet." This peaceful setting is a significant advantage for guests who prioritize a restful night's sleep, providing a tranquil escape from urban noise. As a Holiday Inn Express, the hotel's design typically focuses on practical comfort rather than luxurious aesthetics. However, the quality of the immediate room environment appears to be inconsistent and, at times, problematic according to customer reviews. Specific issues raised include "weird smell emitting from carpet," requiring guests to "spray room," and a concerning discovery of "toe nails clippings under sheets and on floor," indicating a serious lapse in cleanliness. Further concerns include "smokes burns in carpet in non smoking room," "A metal shaving stepped on near a/c unit," and "Hair and black marks on towels," along with "Window area /curtains super dusty." These details paint a picture of an environment where upkeep and cleanliness standards are not always met, despite the quiet surroundings. While the general location may be calm, the in-room environment can detract significantly from the overall comfort and appeal for some guests.

The services at Holiday Inn Express Andover North-Lawrence receive mixed feedback, with a clear distinction between the human element and the operational execution. The staff is consistently praised as "Frendly staff," with one review specifically highlighting "Alejandro, who checked us in," as "absolutely helpful" and making guests "feel extremely comfortable and at ease." His "kindness, sympathy, and willingness to help" were deemed "excellent service," making him a "valuable asset to this hotel." This strong positive sentiment towards the staff indicates a genuine commitment to customer interaction and support. In terms of standard services, the hotel offers "Free breakfast" and "Free WiFi," which are common and appreciated amenities for the Holiday Inn Express brand. "Cable tv" is also available in rooms. The hotel also provides "Free room upgrade if available," which is a thoughtful gesture for guests. However, the operational services related to room preparation and maintenance appear to be problematic. The issues with cleanliness, such as unwashed bed sheets, dirty towels, and foreign objects in the room, point to significant failures in housekeeping protocols. The presence of a "weird smell" and "smoke burns" also suggests a lack of proper room inspection and remediation. While the staff attempts to provide a welcoming experience, the underlying issues with the physical product suggest a disconnect in service delivery. For direct inquiries or reservations, the hotel can be reached at (978) 975-4050 or mobile phone +1 978-975-4050.

The Holiday Inn Express Andover North-Lawrence by IHG offers a set of features typical of its brand, aiming to provide essential comforts for travelers. Key features include a "Comfy bed," which is crucial for a good night's sleep, as well as the complimentary "Free breakfast" and "Free WiFi." "Cable tv" is also provided for in-room entertainment. The hotel also offers the potential for a "Free room upgrade if available," which is a beneficial perk for guests. However, the effectiveness of these features is significantly undermined by pervasive cleanliness and maintenance issues reported by guests. The presence of "toe nails clippings under sheets and on floor," "smokes burns in carpet," "metal shaving stepped on near a/c unit," and "Hair and black marks on towels" directly contradicts the expectation of a clean and well-maintained room. "Window area /curtains super dusty" further adds to the impression of neglect. While a "very quiet" environment is a positive physical feature, the severe cleanliness issues prevent guests from fully enjoying the provided amenities. Essentially, while the hotel has the structural features and basic amenities expected of a Holiday Inn Express, the reported deficiencies in housekeeping and maintenance mean these features are not consistently delivered in a satisfactory condition to the guest.

For local users searching for "Hotels Near Of Me" and considering the Holiday Inn Express Andover North-Lawrence by IHG, the promotional message would typically highlight its value proposition: "Free breakfast," "Free WiFi," and potentially "Free room upgrade if available." The "very quiet" environment is also a strong positive for guests seeking a peaceful stay. The exceptional service provided by friendly and helpful staff, particularly individuals like Alejandro, is a powerful promotional asset that the hotel would want to emphasize. This aspect creates a positive impression and encourages potential bookings based on human interaction. However, an objective introduction must also address the significant drawbacks revealed by customer reviews. The candid feedback stating, "Don’t think bed sheets were washed as there was toe nails clippings under sheets and on floor. Gross!" and other cleanliness issues such as "Weird smell emitting from carpet," "Smokes burns in carpet," and "Hair and black marks on towels" are severe and cannot be overlooked. The overall sentiment, "Overall was a okay stay, needs improvement. I don’t know if I’ll stay here again," suggests that while there are positive elements, the fundamental issues with cleanliness are a major deterrent for repeat business. Therefore, while the hotel might appeal to travelers seeking a budget-friendly option with complimentary amenities and a quiet location, potential guests should be fully aware of the reported inconsistencies in room cleanliness and maintenance before making a booking. The hotel's phone numbers, (978) 975-4050 and +1 978-975-4050, are available for direct inquiries, and it would be advisable for prospective guests to ask specific questions regarding their current cleanliness protocols and recent efforts to address maintenance issues.