Hotels Near Of MeNew YorkNiagara CountyNiagara FallsBuffalo Avenue
401 Buffalo Ave, Niagara Falls, NY 14303, USA
I wanted to share my experience at this property as a Diamond Hilton Honors member. Given my status, I've always appreciated the benefits that come with it, particularly as a business traveler. However, my recent stay, intended as a weekend getaway for my spouse and me, did not meet my expectations. I attempted to discuss my concerns with the management team on-site, but unfortunately, I didn’t receive any follow-up. I have also called the property twice in hopes of addressing my issues and providing feedback on areas for improvement, yet there has been no response. I believe it's important for travelers to know that this property may not align with the 3.5-star rating it currently holds. I observed that the restaurant seemed understaffed, leading to long wait times for food; in fact, I noticed several diners leave due to the slow service. As a Diamond member, I'm entitled to a room upgrade, and I had booked a large suite expecting this benefit. Upon my arrival, my request for an upgrade was met with indifference, and although I was eventually "upgraded," the room I received was disappointing, with broken equipment and a non-functional tub. Further, I noticed that there were other rooms with lovely balconies and views available, which would have greatly enhanced our stay. Overall, I am hopeful that the property can address these issues for future guests, as I truly believe it has the potential to provide a much better experience. Thank you for considering my feedback.
Situated in the heart of downtown Niagara Falls, New York, the DoubleTree by Hilton Hotel Niagara Falls New York offers a convenient and accessible base for exploring one of the world's most spectacular natural wonders. Located at 401 Buffalo Ave, Niagara Falls, NY 14303, USA, this hotel falls squarely within the "Hotels Near Of Me" category for visitors looking to experience the American side of Niagara Falls, the Niagara River, and other local attractions. While guest experiences can vary, the hotel aims to provide a welcoming stay with a range of amenities and services characteristic of the DoubleTree brand, including the signature warm chocolate chip cookie upon check-in.
The DoubleTree by Hilton Hotel Niagara Falls New York boasts an excellent location, a significant advantage for guests eager to immerse themselves in the Niagara Falls experience. It is within walking distance to Niagara Falls State Park, allowing visitors to easily access attractions like Goat Island, the Observation Tower, and the Maid of the Mist boat tour. The hotel's proximity to the Niagara River means that many rooms offer scenic views, enhancing the overall stay. Guests have noted the convenience of being able to walk to the Canadian border via the Rainbow Bridge, making it easy to explore attractions on both sides of the Falls. Beyond the natural wonders, the hotel is also close to various dining options, shops, and entertainment venues, including the Seneca Niagara Resort & Casino.
The hotel itself presents a blend of contemporary design and traditional hospitality, creating a welcoming atmosphere. While some external reviews highlight areas for potential improvement, the overall sentiment points to a clean and well-maintained property. The outdoor patio, when available, is often praised for its excellent service and being a great spot to relax. The immediate surroundings offer a dynamic urban environment, with the tranquility of the river just steps away, providing a unique blend of natural beauty and city convenience.
The DoubleTree by Hilton Hotel Niagara Falls New York strives to provide a comfortable and convenient experience for its guests, whether they are leisure travelers, business visitors, or families. Upon arrival, guests are greeted with the brand's signature warm chocolate chip cookie, a small but memorable touch that sets the tone for a welcoming stay.
The hotel features 192 well-appointed guest rooms, including several suites. Accommodations are equipped with modern amenities designed for comfort, such as 40-inch LCD TVs, work desks, and premium bedding. Many rooms also feature a refrigerator, coffee maker, and some even include a whirlpool tub, offering a relaxing retreat after a day of sightseeing. Complimentary wired and wireless internet access is available, ensuring guests can stay connected throughout their stay.
For dining, the hotel offers its on-site restaurant, Parkway Prime Steakhouse & Lounge. This restaurant serves breakfast, lunch, and dinner, with seasonal outdoor dining also available. Guests can enjoy a variety of selections, and room service is offered for those who prefer to dine in the comfort of their room. While some reviews mention that the restaurant can sometimes be understaffed leading to longer wait times, the quality of the food generally receives positive feedback, with options for both à la carte and buffet breakfast.
Recreational amenities include an indoor pool and a 24-hour fitness center. The indoor pool provides a refreshing escape, regardless of the weather, and some sources indicate the presence of a hot tub, offering a relaxing space to unwind. The fitness center is equipped for guests to maintain their workout routines while traveling. It's worth noting that some services, like the fitness center, might experience reduced service or temporary unavailability at certain times, so it's always advisable to confirm specific amenity status directly with the hotel if they are crucial to your stay.
Additional services designed to enhance guest convenience include a 24-hour front desk, a business center for work-related needs, and laundry facilities. While valet parking may be available for a surcharge during peak seasons, complimentary self-parking is generally offered on-site, a valuable amenity in a popular tourist destination. The hotel is also designed to be accessible for guests with disabilities, featuring ADA compliant rooms and roll-in showers.
A key feature of the DoubleTree by Hilton Hotel Niagara Falls New York is its strategic location for exploring the iconic Niagara Falls. Being within walking distance of the Falls and Niagara Falls State Park means guests can easily enjoy the natural wonder without the hassle of driving and parking, significantly enhancing their experience. The hotel's proximity to the Canadian border also opens up possibilities for cross-border excursions, which is a major draw for many visitors.
The hotel also serves as a notable venue for events and gatherings. With approximately 16,000 square feet of flexible meeting and banquet space, it is well-equipped to host successful business meetings, conferences, group events, and weddings. The professional event staff can assist with planning and execution, making it a viable option for those looking to host an event in the Niagara Falls area. This versatility adds another layer to its appeal beyond just being a place to sleep.
The "cozy" and "comfortable" nature of the rooms, often with excellent views, is a recurring theme in positive guest feedback. The presence of features like whirlpool tubs in some rooms and balconies in others (though these may be subject to availability and specific room categories) further enhances the guest experience. The commitment to cleanliness is also frequently highlighted, contributing to a pleasant stay for most visitors.
As a Hilton property, the DoubleTree by Hilton Hotel Niagara Falls New York participates in the Hilton Honors loyalty program, allowing members to earn and redeem points for stays and enjoy benefits like free Wi-Fi, digital check-in, and potential room upgrades, though upgrade availability can vary as noted in some guest feedback. It is always recommended for Hilton Honors members to communicate their preferences and confirm benefits directly with the hotel upon booking or arrival.
Prospective guests can book their stay directly through the Hilton website, major online travel agencies, or by contacting the hotel directly. The hotel's phone number is (716) 524-3333, and the mobile phone number is +1 716-524-3333. It's advisable to inquire about any ongoing promotions or packages, as hotels often offer seasonal discounts, special rates for extended stays, or bundled deals that might include breakfast or attraction tickets. Check-in time is typically 4:00 PM, and check-out is 11:00 AM.
While the hotel generally receives positive feedback for its location, cleanliness, and amenities, some areas like dining service speed or consistency in room upgrades for elite members have been mentioned in recent reviews. However, the overall consensus points to a hotel that provides a good value and a convenient, comfortable base for exploring the wonders of Niagara Falls. For those searching within the "Hotels Near Of Me" category for a trip to Niagara Falls, the DoubleTree by Hilton Hotel Niagara Falls New York offers a compelling option with its prime location and established brand standards.
401 Buffalo Ave, Niagara Falls, NY 14303, USA
Get directionsI wanted to share my experience at this property as a Diamond Hilton Honors member. Given my status, I've always appreciated the benefits that come with it, particularly as a business traveler. However, my recent stay, intended as a weekend getaway for my spouse and me, did not meet my expectations. I attempted to discuss my concerns with the management team on-site, but unfortunately, I didn’t receive any follow-up. I have also called the property twice in hopes of addressing my issues and providing feedback on areas for improvement, yet there has been no response. I believe it's important for travelers to know that this property may not align with the 3.5-star rating it currently holds. I observed that the restaurant seemed understaffed, leading to long wait times for food; in fact, I noticed several diners leave due to the slow service. As a Diamond member, I'm entitled to a room upgrade, and I had booked a large suite expecting this benefit. Upon my arrival, my request for an upgrade was met with indifference, and although I was eventually "upgraded," the room I received was disappointing, with broken equipment and a non-functional tub. Further, I noticed that there were other rooms with lovely balconies and views available, which would have greatly enhanced our stay. Overall, I am hopeful that the property can address these issues for future guests, as I truly believe it has the potential to provide a much better experience. Thank you for considering my feedback.
May 17, 2025 · Steve KnickerbockerAs far as Hilton properties I've stayed in, I'd put this one near the top and I'm a Diamond member. The room was perfect with an excellent view. Great service as well. The outdoor patio is amazing with the best service you could ask for. The managers here are also really good and know how to run a property in a first rate fashion. Credit also to an excellent front desk. The combination of all those factors puts this place at the top, and I'll always stay here when in town for any reason. Walking distance to the Canadian border as well.
May 19, 2025 · David ReynoldsI had a wonderful stay at the DoubleTree by Hilton in Niagara Falls! From the moment we arrived, the staff was incredibly welcoming and helpful. The room was clean, spacious, and well maintained—everything felt comfortable and fresh. The highlight for me was definitely the pool and hot tub area. Absolutely gorgeous! The water was crystal clear, the temperature was perfect, and everything worked exactly as it should. You can really tell that maintenance takes great care of the facilities. Overall, a fantastic experience. I wouldn’t hesitate to stay here again and highly recommend it to anyone visiting the area!
Apr 14, 2025 · Adrianna GoodWe extended our stay we loved this property so much! The pool was amazing, our king suite was cozy and our relaxation was in full swing. Josh, and Kevin at the desk were the most cordial and kindest men I’ve met at a front desk and over the years I’ve been employed by Hilton worked in various hotels and restaurants etcand (worked in hospitality for 20 years and my fiance 30)! We were both impressed. As far as dining— Trish and her daughter/staff were like family during our stay and we were welcomed and felt like we were at a relatives home- not even joking’. The night staff was a far different story. We love dining and aren’t concerned with price- we take the filet to go for our son! But when it’s cooked to the wrong temp or the staff is utterly rude and nasty I do have an issue! Bravo am staff and consider revamping the night crew to match the day! Thank you Hilton Niagara we will be back!
Apr 28, 2025 · Michelle schweinsbergWas my first stay here and it was amazing check in was fantastic!! The staff was amazing and helpful. We even got an upgrade to a room with a view without asking truly was a great experience. The breakfast buffet was always stocked and fresh, and we were always treated with a smile. Upon check in we were greeted by an extremely nice English lady I wish I had gotten her name truly great woman and at check out again great experience with Caroline. I woukd definitely stay here again!!
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