Extended Stay America - Chicago - Hillside

For residents of Illinois, finding a temporary home-away-from-home can be a necessity for a variety of reasons, such as a home renovation, a relocation, or a longer-term business assignment. Extended Stay America - Chicago - Hillside is a property that aims to fill this niche, offering apartment-style accommodations in the western suburbs of Chicago. This article is written for you, the local user, to provide an honest and detailed overview of what this hotel offers. We'll explore its features, location, and the on-the-ground experiences of recent customers. The goal is to give you a clear and factual picture, allowing you to weigh the pros and cons and decide if this is the right place for your extended stay needs.

Extended Stay America - Chicago - Hillside is a hotel that positions itself as a practical solution for longer-term lodging. The hotel's primary appeal is its focus on providing more than just a standard room, with each suite featuring a fully equipped kitchen. This is a significant draw for guests who want the convenience and cost savings of cooking their own meals. The rooms are designed to offer a more residential feel, providing separate spaces for sleeping, living, and dining. While some guests have noted that the rooms themselves are "nice," reviews also suggest that the overall experience can be inconsistent. The property, like any hotel, has its share of positive and negative feedback. While some guests praise the work of the "good housekeepers" for keeping the rooms clean, other reviews highlight significant issues, from pest problems to challenges with customer service and amenity availability. This is a hotel where it's crucial to manage expectations based on a realistic understanding of what is provided.

Located at 4575 Frontage Rd, Hillside, IL 60162, USA, the hotel offers a location that is particularly convenient for those traveling by car. Situated right off a major highway, the property provides easy access to and from a number of key locations in the Illinois region. For local residents, this means a straightforward commute to places of interest. The hotel's proximity to major roads like I-290 makes it a good base for business travelers working in the western suburbs. It is also positioned near popular local attractions, and within a reasonable driving distance of downtown Chicago. However, it's important to note that the hotel is not in the urban core, so public transportation options for reaching the city center may be more limited. The location is an asset for its accessibility and proximity to amenities, but its immediate surroundings might not be as walkable as a downtown hotel.

The hotel advertises a variety of services designed to make an extended stay more comfortable, but it is important to understand the actual guest experience with these services.

• In-Room Kitchens: Each room is equipped with a kitchen that includes a stove, a microwave, and a refrigerator. This is the primary service offered and a key reason for booking. However, recent feedback suggests that a full set of kitchenware like pots and pans may not be provided and may require an additional fee, so guests might need to bring their own.
• Housekeeping: The hotel offers weekly cleaning services for stays of eight nights or more. For shorter stays, or for more frequent service, housekeeping is available for an additional fee. One review notes a significant delay in receiving essentials like toilet paper, highlighting a potential challenge with this service.
• Guest Laundry: The hotel has an on-site laundry facility, a critical amenity for extended stays. However, a guest reported that the front desk did not have change for the machines, which made the service difficult to use.
• Front Desk: The front desk is meant to be a central point for assistance. However, some guests have reported poor customer service, with one review mentioning no one was at the desk or staff were in the back talking on their cellphones instead of helping customers.
• Breakfast: While some properties in this chain offer a "grab-and-go" breakfast, a specific review for this location explicitly states, "There is no breakfast at this location," which is a key detail for potential guests.
• Wi-Fi: Complimentary Wi-Fi is available, which is an essential service for both business and leisure travelers.
• Parking: The hotel offers free on-site parking for guests, a valuable convenience in the suburban area.

Based on customer reviews, the Extended Stay America in Hillside has some notable features, both positive and negative, that are crucial for a potential guest to consider.

• Room Cleanliness: The positive side of the hotel is highlighted by one reviewer who noted, "The room was clean so they have good housekeepers." This indicates that the housekeeping staff does a good job of maintaining the rooms.
• Pest Issues: A major concern raised by a guest was the presence of a "roach that came out when I had was eating something by the bed." This is a significant issue that points to potential cleanliness or maintenance problems beyond the daily scope of housekeeping.
• Electrical Outlets: Another serious issue mentioned in a review is a problem with the electrical outlets. A guest warned against plugging in expensive electronics like a PS5, stating that the circuits "will fry your game" and that they should only be used if they are insured. This is a critical safety and financial warning for anyone traveling with electronic devices.
• Customer Service: The quality of customer service is a recurring negative highlight. Reviews describe the service as "not good," with staff being inattentive and unhelpful. The lack of proactive communication and assistance with common needs like toilet paper or change for laundry machines is a major point of contention.
• Amenities and Fees: A key highlight is the perceived "downgrade" of the property. Guests feel that for the money they pay, they should not have to "pay" or "bring" their own items like pots, pans, paper plates, and silverware. This suggests a mismatch between customer expectations and the reality of what the hotel provides for its advertised price.

For those who need to contact the hotel to inquire about availability, policies, or to confirm amenities, here is the contact information.

• Address: 4575 Frontage Rd, Hillside, IL 60162, USA
• Phone: (708) 544-4409

For a local user in Illinois, Extended Stay America - Chicago - Hillside may be suitable under very specific circumstances, but it is important to be fully informed before booking. The hotel's suitability is almost entirely tied to its core function as a place with a kitchen for an extended stay. For someone on a tight budget who needs to cook their own meals and is willing to accept potential inconveniences, this hotel might serve its purpose. However, the consistent negative feedback on customer service, the documented issues with pests and electrical outlets, and the unexpected fees for basic kitchen supplies make it a risky choice. It's a property where you "get what you pay for" and possibly less. A local resident considering this hotel for out-of-town guests or a personal stay should take these reviews seriously and consider whether the potential for a "bad experience" and a "joke" level of service is worth the cost savings. The property may have nice rooms and good housekeepers, but the overall lack of reliable service and functional amenities, as described by guests, makes it a less-than-ideal option for a truly restful or worry-free stay.