FairBridge Inn & Suites Poconos ico

FairBridge Inn & Suites Poconos

Hotels Near Of MePennsylvaniaMonroe CountyStroudsburgWest Main Street

1220 W Main St, Stroudsburg, PA 18360, USA

2.0

Oh so this is the place that the pool wasn't working,don't waste your time not worth it at all , plus its dirty so always travel with your own stuff. As I am grateful for them to let me in during a snowstorm they jacked up the price😭 as we all know, inflation is at an all-time high. Before the trip it was $94 so I checked in to a different place for the weekend. When I checked out the same place tried to charge me double so I looked into here but I'm not even going to tell you because it wouldn't be fair, The price before the snowstorm was different so I'm hoping they will bring it to acknowledgment because I paid less for the Kalahari and that's the kicker. A resort will lower their prices when you are already staying there but a basic LOL suite Will make the price more as a consumer. This is never a business I would support.shame on you for franchising your business 🖐🏼🤦‍♀️

jessi Lewis
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  • (570) 517-0112

FairBridge Inn & Suites Poconos Introduce

The FairBridge Inn & Suites Poconos, located at 1220 W Main St, Stroudsburg, PA 18360, USA, is a property that, when searched under "Hotels Near Of Me," presents a highly contentious and challenging option for travelers. Unlike many hotels aiming for consistent comfort and reliable service, this establishment has garnered overwhelmingly negative feedback from recent guests, indicating significant issues with its environment, services, and overall guest experience. An objective review necessitates a frank discussion of these reported problems to provide a comprehensive understanding for potential visitors.

Environment: A Neglected Setting

The FairBridge Inn & Suites Poconos is situated in Stroudsburg, a gateway town to the Pocono Mountains. While the location itself might be convenient for accessing regional attractions like ski areas, waterparks, and natural landscapes, the immediate environment of the hotel appears to be a major point of concern for guests. Reviews describe the hotel as "dirty" and "tacky," with mentions of "graffiti and trash in the empty lot behind the hotel." The interior environment is frequently reported to have an unpleasant odor, specifically "smells of cigarettes and alcohol," and even "curry through out the hallways."

Furthermore, structural and maintenance issues are highlighted, such as "lights are missing," "ceiling panels are missing," and "half the building is not in use and looks abandoned." These descriptions paint a picture of a property that is significantly neglected and possibly undergoing prolonged distress or insufficient maintenance. The absence of an elevator and the convoluted layout ("it takes forever to get to your room") also contribute to an inconvenient and potentially unwelcoming environment.

Services and Features: Promises vs. Reality

On paper, the FairBridge Inn & Suites Poconos aims to offer several amenities that would typically enhance a hotel stay. These reportedly include an "indoor pool" and a "game room." However, guest experiences indicate that these features are often either "not working" (like the pool) or are in a state that makes them unappeappealing or unusable. There are also mentions of a fitness center, business center, and on-site laundry facilities, but their condition and availability cannot be reliably confirmed through recent guest experiences.

Room-specific features that are generally expected in a hotel, such as functioning heating and basic safety, are repeatedly reported as deficient. Guests have encountered rooms with "a hole in the wall," "no deadbolt on the door," and heating systems that either "did not work" or "blew a fuse." These issues point to fundamental failures in providing safe and comfortable accommodations. While some marketing materials mention "refrigerators, microwaves, beverage centers, and flat screens," their functionality and cleanliness are often contradicted by actual guest experiences.

The hotel states it has "meeting rooms" and can host events, and there's mention of an "Italian eatery/bar," but detailed positive experiences regarding these specific services are conspicuously absent in recent customer feedback.

Promotional Information and Guest Experience: A Severe Disconnect

The promotional intent of a FairBridge Inn & Suites hotel generally aligns with offering an "affordable, and friendly stay." However, the overwhelming sentiment from recent customer reviews for this specific location in Stroudsburg indicates a severe disconnect between this promise and the reality. Guests have expressed profound dissatisfaction, advising others to "DO NOT stay at this hotel" and describing it as "perhaps one of the worst hotels I've ever experienced."

Pricing practices have also been criticized, with one guest noting that the price was "jacked up" during a snowstorm, even exceeding the cost of higher-tier resorts, leading to a strong feeling of being "scam" due to the hotel's "no refund" policy despite unsanitary and unsafe conditions. The customer service experience has been described as unhelpful, with management reportedly "not return my calls or emails" when issues are raised, leading to formal complaints with organizations like the Better Business Bureau.

In conclusion, while the FairBridge Inn & Suites Poconos is geographically positioned within the "Hotels Near Of Me" search for Stroudsburg, PA, objective information from numerous guest reviews presents a critical picture. The pervasive issues related to cleanliness, safety, maintenance, and unresponsive customer service severely undermine any potential value offered by its price point or advertised amenities. For travelers prioritizing comfort, safety, and a reliable experience, it would be prudent to exercise extreme caution and consider alternative lodging options in the Stroudsburg area, even if it means paying a higher price for a more guaranteed positive stay.

FairBridge Inn & Suites Poconos Photos

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FairBridge Inn & Suites Poconos Location

FairBridge Inn & Suites Poconos

1220 W Main St, Stroudsburg, PA 18360, USA

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Reviews

Oh so this is the place that the pool wasn't working,don't waste your time not worth it at all , plus its dirty so always travel with your own stuff. As I am grateful for them to let me in during a snowstorm they jacked up the price😭 as we all know, inflation is at an all-time high. Before the trip it was $94 so I checked in to a different place for the weekend. When I checked out the same place tried to charge me double so I looked into here but I'm not even going to tell you because it wouldn't be fair, The price before the snowstorm was different so I'm hoping they will bring it to acknowledgment because I paid less for the Kalahari and that's the kicker. A resort will lower their prices when you are already staying there but a basic LOL suite Will make the price more as a consumer. This is never a business I would support.shame on you for franchising your business 🖐🏼🤦‍♀️

Jan 17, 2025 · jessi Lewis

DO NOT stay at this hotel. I wish I read the reviews before my partner booked this hotel at my request. This is perhaps one of the worst hotels I've ever experienced in my 33 years. Lights are missing, ceiling panels are missing, the hotel smells of cigarettes and alcohol. The first hotel room we were given had a hole in the wall and the heat did not work. The second room had no deadbolt on the door. The third room blew a fuse once the heat was turned on. I explained to the hotel staff that I did not feel safe or comfortable in this hotel, but the staff stayed strong to their "no refund" policy. I realize now the policy is a way for the hotel to scam people for paying $170 per night for a hotel that is unsanitary and unsafe. I have filed a complaint with the Better Business Bureau to reach a resolution since the hotel management has not returned my calls or emails. Please, do not book this hotel. This hotel needs to go out of business with their poor customer service and the unsanitary conditions.

Oct 14, 2024 · Ashley Ridler

I reserved a stay at this hotel and when i showed up it was closed and I was charged ahead of time while they were closed!!! The hotel never contacted me about my reservation to let me know that they're closed and couldn't accommodate me and I had to look for somewhere to stay at the last minute. Looking at these pictures and reviews, no wonder they're closed down

Apr 16, 2025 · Kristie

This hotel is in desperate need to updating! Ceiling in the hallways were leaking, Room key would not work on the hotel outside door, cold shower the second day, room key was deactivated after the first day even though we were staying two nights, could not shut the ceiling fan off in the room due to no pull string, no ice in the ice machine, fan was falling out of the bathroom ceiling, shower curtain would not stay closed, Jacuzzi was not working in any of the rooms, but would not reduce the price of the room. The only good thing about this stay - the pool was warm and the bed was comfortable.

Nov 01, 2024 · Amy Gregory

Poor customer service. I wasn't able to get my room deposit back at check out due to us leaving early in the morning. Was promised by front desk clerk and he wrote a letter that they would mail it to us. We have yet to receive our deposit or a call back from management. After multiple attempts. And don't trust the pictures... Disgusting!!! Nastiest hotel i have ever stayed in. Bad customer service

Nov 23, 2024 · Mo

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