Hotels Near Of MeArizonaMaricopa CountyPhoenixMidtownNorth Central Avenue
2520 N Central Ave, Phoenix, AZ 85004, USA
The property is kept in great shape. However, the front desk staff is hardly customer-service focused. Without giving too much detail here, we informed them of our particular circumstances when we made our reservation. We then called, prior to arriving, to make sure they were able to accommodate our request. They assured us they saw our request and could accommodate us. When we checked in, the front desk person was surprised at our request but accommodated us. This morning, a different front desk person accused us of not filling out a certain form and being in a room not appropriate to us - as we don’t work the front desk, giving out forms and assigning rooms, her accusation and tone were unwarranted. As a person who developed, instituted, and trained customer service skills globally, I suggest it’s time for Fairfield Inn and Suites to revisit and reinforce their customer service philosophy.
Hello, fellow Arizonans! Are you planning a visit to the vibrant heart of Phoenix, whether for business, a cultural excursion, or a convenient stopover? Look no further than the Fairfield Inn & Suites Phoenix Midtown. Located at 2520 N Central Ave, Phoenix, AZ 85004, USA, this hotel offers a blend of comfort, functionality, and a highly accessible location that makes it a smart choice for both local staycations and accommodating out-of-town guests. It's known for keeping its property "in great shape" and for offering a welcoming atmosphere, even if service experiences can sometimes vary, as highlighted in past reviews. What truly stands out, however, is the commitment to resolving issues and going "above and beyond" to ensure guest satisfaction, as exemplified by the remarkable response to a minor housekeeping oversight by the Director of Room Operations, Sirsandra.
Fairfield Inn & Suites by Marriott Phoenix Midtown aims to provide a seamless and enjoyable stay. Guests often commend the "comfy, and functional" rooms and the overall cleanliness of the property. While some past feedback points to areas for customer service improvement, it's clear that the hotel leadership is dedicated to guest happiness. The personal touch of a "small gift bag filled with snacks and a handwritten apology letter" for what was deemed a "minor laundry oversight" speaks volumes about their commitment to making things right. This level of responsiveness and care, especially from management, instills confidence and ensures that your stay is as pleasant and problem-free as possible. It's a hotel that strives to deliver value and a comfortable base for your Phoenix adventures.
The Fairfield Inn & Suites Phoenix Midtown is strategically located at 2520 N Central Ave, Phoenix, AZ 85004, USA. This address places it squarely in the bustling Midtown Phoenix corridor, a vibrant and rapidly developing area that offers a fantastic mix of cultural attractions, dining options, and convenient access to the wider Valley.
For local Arizonans, the hotel's central location is a significant advantage. It's often described as "pretty central and close to the airport," making it an excellent choice for early morning flights or late-night arrivals at Sky Harbor International Airport (PHX), which is approximately 6.4 miles away. More importantly, its position on Central Avenue puts it directly on the Valley Metro Light Rail line. The Encanto - Central Ave Station is just a 4-minute walk, and the Thomas Rd - Central Ave Station is 9 minutes away. This direct light rail access is invaluable for exploring Phoenix without a car, connecting you effortlessly to:
The neighborhood provides a great balance of urban energy and convenient amenities, making it easy to navigate and enjoy your time in Phoenix.
Fairfield Inn & Suites Phoenix Midtown offers a range of services designed to enhance comfort and convenience for all guests, adhering to the brand's commitment to providing a reliable and welcoming stay:
Fairfield Inn & Suites by Marriott Phoenix Midtown, as part of the Marriott family, frequently offers promotions that can provide excellent value. While specific deals can vary by season, it's always recommended to check their official Marriott website or call directly for the most current options. Here are common types of promotions you might find:
For the most accurate and up-to-date information on current promotions, visit the official Marriott website for Fairfield Inn & Suites Phoenix Midtown (marriott.com/en-us/hotels/phxas-fairfield-inn-and-suites-phoenix-midtown) and navigate to their "Offers" section, or contact them directly at (602) 716-9900.
Fairfield Inn & Suites Phoenix Midtown
Address: 2520 N Central Ave, Phoenix, AZ 85004, USA
Phone: (602) 716-9900
Mobile Phone: +1 602-716-9900
For us Arizonans, the Fairfield Inn & Suites Phoenix Midtown offers a highly practical and advantageous option for various local needs. Its location is truly a standout feature. Whether you're visiting for an appointment at one of Midtown's prominent hospitals, planning a day of cultural immersion at the Heard Museum or Phoenix Art Museum, or simply need a convenient base for exploring downtown Phoenix, the direct access to the light rail makes getting around incredibly easy and stress-free, avoiding the hassle of traffic and parking.
Beyond the prime location, the hotel provides reliable and comfortable amenities that cater to a wide range of needs. The complimentary hot breakfast is a fantastic money-saver and a convenient way to start your day, especially if you're on a quick trip. The outdoor pool and hot tub offer a refreshing escape from the Arizona heat, perfect for a relaxing staycation. While past customer service experiences have varied, the proactive and thoughtful response from management, as demonstrated in a recent review, highlights a genuine commitment to guest satisfaction. This indicates that the hotel strives to rectify any issues and ensures a positive overall experience.
For locals hosting out-of-town guests, particularly those arriving via Sky Harbor, the Fairfield Inn & Suites Phoenix Midtown provides a comfortable and accessible base. Its pet-friendly policy also makes it a strong contender for those needing a temporary stay with their furry companions. Ultimately, this hotel delivers a consistent and value-driven experience in a desirable Phoenix location, making it a highly suitable choice for Arizonans seeking convenience, comfort, and a pleasant stay in their own backyard.
2520 N Central Ave, Phoenix, AZ 85004, USA
The property is kept in great shape. However, the front desk staff is hardly customer-service focused. Without giving too much detail here, we informed them of our particular circumstances when we made our reservation. We then called, prior to arriving, to make sure they were able to accommodate our request. They assured us they saw our request and could accommodate us. When we checked in, the front desk person was surprised at our request but accommodated us. This morning, a different front desk person accused us of not filling out a certain form and being in a room not appropriate to us - as we don’t work the front desk, giving out forms and assigning rooms, her accusation and tone were unwarranted. As a person who developed, instituted, and trained customer service skills globally, I suggest it’s time for Fairfield Inn and Suites to revisit and reinforce their customer service philosophy.
Jun 11, 2025 · P HickeyLocation is pretty central and close to the airport. My room was nice, comfy, and functional. I mostly wanted to write this review to commend how the front desk staff and Sirsandra, Director of Room Operations, handled a minor housekeeping issue. I called the front desk to ask for housekeeping services when I noticed a minor laundry oversight, no big deal, and when I returned to my room later the issue was fixed. More surprising, I had a small gift bag filled with snacks and a handwritten apology letter addressing the oversight. I thought it was so nice, and they truly went above and beyond to make up for what honestly was not a crisis in my eyes in the first place. Thank you for your wonderful customer service!
May 28, 2025 · Cara JourdanWas a very nice looking hotel. Good smells in the lobby, friendly checking staff, evening staff only kinda. It appears this hotel cares about appearances and first impressions but not the important stuff, like a comfy bed and good water pressure and temp. The bed was springy. Could feel everything. Water barely gets warm enough to shower. And zero water pressure.
Apr 28, 2025 · Leah KissingerWe stayed here 2 nights because I had to have surgery and stay close by the hospital. When we arrived everything was OK front desk was friendly and kind. We arrived closer to 6:30pm, when we got into our room we smelt mildew like the shower was running but was not, further saw a months or so of dust on picture frames and behind the TV. Then after getting settled in we turn on the TV and it was like a bluish and green tint on the screen at first it looked like it was about to go out, I turned it off and then tried to turn back on. I called the front desk and explained what was going on. She said that there is no maintenance here so we would have to wait till tomorrow or we get another room. Granted I can not breath well this is why the surgery is scheduled, I was on the first floor, after we pack everything up and head to the front. We switched rooms and it was on the 2nd floor thank goodness it was by the elevator, after we get settled into another room it's closer to 10pm, went to take a shower and the knob was broken so the hot water ws hard to access by this time I'm so tired I just went to bed. When we check out I explain to the front desk what happened and he said I would have to wait until the manager comes in at 9:30am and we checked out closer to 8:30am. He assured me that I would be called today when she got there and I have not received a call yet. I stay in Marriott hotels all the time and never ran into these problems before and I am a little annoyed of the fact that this was not concerning to them. . I will not be returning at this location.
May 15, 2025 · Samantha HughesNot far from the airport. Clean rooms. Courteous staff. They were remodeling the hotel I got one of the upgraded rooms. Very good value for money.
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