Fairfield Inn & Suites Phoenix Midtown ico

Fairfield Inn & Suites Phoenix Midtown

Hotels Near Of MeArizonaMaricopa CountyPhoenixMidtownNorth Central Avenue

2520 N Central Ave, Phoenix, AZ 85004, USA

4.0

The property is kept in great shape. However, the front desk staff is hardly customer-service focused. Without giving too much detail here, we informed them of our particular circumstances when we made our reservation. We then called, prior to arriving, to make sure they were able to accommodate our request. They assured us they saw our request and could accommodate us. When we checked in, the front desk person was surprised at our request but accommodated us. This morning, a different front desk person accused us of not filling out a certain form and being in a room not appropriate to us - as we don’t work the front desk, giving out forms and assigning rooms, her accusation and tone were unwarranted. As a person who developed, instituted, and trained customer service skills globally, I suggest it’s time for Fairfield Inn and Suites to revisit and reinforce their customer service philosophy.

P Hickey
  • Overview
  • (602) 716-9900
  • www.marriott.com

Fairfield Inn & Suites Phoenix Midtown Introduce

Hello, fellow Arizonans! Are you planning a visit to the vibrant heart of Phoenix, whether for business, a cultural excursion, or a convenient stopover? Look no further than the Fairfield Inn & Suites Phoenix Midtown. Located at 2520 N Central Ave, Phoenix, AZ 85004, USA, this hotel offers a blend of comfort, functionality, and a highly accessible location that makes it a smart choice for both local staycations and accommodating out-of-town guests. It's known for keeping its property "in great shape" and for offering a welcoming atmosphere, even if service experiences can sometimes vary, as highlighted in past reviews. What truly stands out, however, is the commitment to resolving issues and going "above and beyond" to ensure guest satisfaction, as exemplified by the remarkable response to a minor housekeeping oversight by the Director of Room Operations, Sirsandra.

Fairfield Inn & Suites by Marriott Phoenix Midtown aims to provide a seamless and enjoyable stay. Guests often commend the "comfy, and functional" rooms and the overall cleanliness of the property. While some past feedback points to areas for customer service improvement, it's clear that the hotel leadership is dedicated to guest happiness. The personal touch of a "small gift bag filled with snacks and a handwritten apology letter" for what was deemed a "minor laundry oversight" speaks volumes about their commitment to making things right. This level of responsiveness and care, especially from management, instills confidence and ensures that your stay is as pleasant and problem-free as possible. It's a hotel that strives to deliver value and a comfortable base for your Phoenix adventures.

Location and Accessibility

The Fairfield Inn & Suites Phoenix Midtown is strategically located at 2520 N Central Ave, Phoenix, AZ 85004, USA. This address places it squarely in the bustling Midtown Phoenix corridor, a vibrant and rapidly developing area that offers a fantastic mix of cultural attractions, dining options, and convenient access to the wider Valley.

For local Arizonans, the hotel's central location is a significant advantage. It's often described as "pretty central and close to the airport," making it an excellent choice for early morning flights or late-night arrivals at Sky Harbor International Airport (PHX), which is approximately 6.4 miles away. More importantly, its position on Central Avenue puts it directly on the Valley Metro Light Rail line. The Encanto - Central Ave Station is just a 4-minute walk, and the Thomas Rd - Central Ave Station is 9 minutes away. This direct light rail access is invaluable for exploring Phoenix without a car, connecting you effortlessly to:

  • Downtown Phoenix: Including the Phoenix Convention Center, Chase Field (home of the Arizona Diamondbacks), Footprint Center (home of the Phoenix Suns and Mercury), Arizona State University's downtown campus, and a plethora of restaurants and entertainment venues. The hotel is only about 2.2 miles from the Convention Center.
  • Cultural Institutions: The hotel is within easy walking distance (less than a mile) to the renowned Phoenix Art Museum and the Heard Museum, offering world-class collections and exhibits.
  • Healthcare Facilities: Its proximity to major hospitals like St. Joseph's Hospital and Medical Center and Barrow Neurological Institute is a key benefit for those visiting for medical reasons.
  • Dining and Entertainment: Numerous dining options, from casual eateries like IHOP (24-hour) and Panera Bread to upscale choices like Durant's Steakhouse and Switch Restaurant & Wine Bar, are within walking distance or a short drive.

The neighborhood provides a great balance of urban energy and convenient amenities, making it easy to navigate and enjoy your time in Phoenix.

Services Offered

Fairfield Inn & Suites Phoenix Midtown offers a range of services designed to enhance comfort and convenience for all guests, adhering to the brand's commitment to providing a reliable and welcoming stay:

  • Complimentary Buffet Breakfast: A significant perk, guests receive a free hot buffet breakfast daily, typically served from 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends, offering a variety of hot and cold options.
  • Free Wi-Fi: High-speed wireless internet access is available throughout the hotel, including in all guest rooms and public areas.
  • Outdoor Pool and Hot Tub: A refreshing outdoor swimming pool and a relaxing hot tub are available for guests to unwind.
  • Fitness Center: A well-equipped gym with cardio and weight-training equipment allows guests to maintain their workout routines.
  • 24-Hour Front Desk: The front desk is staffed around the clock to assist with check-in, check-out, and any guest inquiries.
  • Business Center: A 24-hour business center with computers and printing facilities is available for guests needing to work or print documents.
  • Meeting Rooms: Conference and meeting spaces are available for small gatherings or business meetings.
  • Dry Cleaning/Laundry Services: Laundry facilities and dry cleaning services are offered for guest convenience.
  • Self-Parking: On-site self-parking is available, typically for a daily surcharge (e.g., USD 7 per day, with in/out privileges).
  • Express Check-in/Check-out: Streamlined processes to make arrivals and departures efficient.
  • Pet-Friendly Policy: The hotel welcomes pets (charges may apply), making it a convenient option for travelers with furry companions.
  • Coffee/Tea in Lobby: Complimentary coffee and tea are available in the common areas.
  • Daily Housekeeping: Regular room cleaning services are provided, with options to opt-out if preferred.
  • Accessible Features: The hotel offers accessible rooms and facilities, including wheelchair-accessible parking, pools, and business centers.
Features / Highlights
  • Complimentary Hot Breakfast: A highly valued amenity, offering a wide selection of items to start your day right, consistently praised by guests.
  • Comfortable & Functional Rooms: Guest rooms are well-appointed with amenities like microwaves, refrigerators, coffee/tea makers, work desks, and 32-inch Smart TVs with streaming services, providing a home-like feel.
  • Outdoor Pool & Hot Tub: Perfect for relaxing and unwinding after a day of exploring Phoenix, especially appreciated in the Arizona climate.
  • Prime Midtown Location with Light Rail Access: Direct access to the Valley Metro Light Rail allows for effortless travel to downtown attractions, museums, dining, and the airport, significantly enhancing convenience.
  • Proximity to Major Attractions: Within walking distance of the Phoenix Art Museum and Heard Museum, and a short light rail ride to the Phoenix Convention Center, Chase Field, and other downtown venues.
  • Dedicated & Responsive Staff: Despite isolated feedback, the overall commitment of the staff, particularly management, to guest satisfaction and going "above and beyond" to resolve issues is a significant highlight.
  • Pet-Friendly Accommodation: A valuable feature for those traveling with pets, ensuring that furry family members can also enjoy the stay (with applicable charges).
  • Well-Maintained Property: Guests consistently note that the hotel is kept in "great shape," reflecting a commitment to cleanliness and maintenance.
  • Business-Friendly Amenities: With a 24-hour business center, free Wi-Fi, and meeting rooms, the hotel caters well to business travelers.
Promotions or Special Offers

Fairfield Inn & Suites by Marriott Phoenix Midtown, as part of the Marriott family, frequently offers promotions that can provide excellent value. While specific deals can vary by season, it's always recommended to check their official Marriott website or call directly for the most current options. Here are common types of promotions you might find:

  • Marriott Bonvoy Member Rates: Marriott Bonvoy members often receive exclusive discounts, access to special offers, and can earn and redeem points for stays.
  • Extended Stay Discounts: Special rates are typically available for guests booking longer stays (e.g., 5+ nights for "Longer Stays, Greater Savings"), which can be ideal for business trips or extended visits.
  • "Premium Rooms & Suites Await" Promotions: Marriott sometimes offers promotional codes (e.g., E0030) for discounts on premium rooms or suites when booking 2+ nights.
  • AAA/AARP Member Rates: Discounts are often available for AAA and AARP members.
  • Government & Military Rates: Special rates are usually offered for government and military personnel.
  • Seasonal Packages: The hotel may introduce packages tied to specific Phoenix events, holidays, or seasonal travel.
  • Book Direct Benefits: Booking directly through the Marriott website often ensures the best available rate and access to all applicable promotions.

For the most accurate and up-to-date information on current promotions, visit the official Marriott website for Fairfield Inn & Suites Phoenix Midtown (marriott.com/en-us/hotels/phxas-fairfield-inn-and-suites-phoenix-midtown) and navigate to their "Offers" section, or contact them directly at (602) 716-9900.

Contact Information

Fairfield Inn & Suites Phoenix Midtown

Address: 2520 N Central Ave, Phoenix, AZ 85004, USA

Phone: (602) 716-9900

Mobile Phone: +1 602-716-9900

Conclusion: Why this place is suitable for locals

For us Arizonans, the Fairfield Inn & Suites Phoenix Midtown offers a highly practical and advantageous option for various local needs. Its location is truly a standout feature. Whether you're visiting for an appointment at one of Midtown's prominent hospitals, planning a day of cultural immersion at the Heard Museum or Phoenix Art Museum, or simply need a convenient base for exploring downtown Phoenix, the direct access to the light rail makes getting around incredibly easy and stress-free, avoiding the hassle of traffic and parking.

Beyond the prime location, the hotel provides reliable and comfortable amenities that cater to a wide range of needs. The complimentary hot breakfast is a fantastic money-saver and a convenient way to start your day, especially if you're on a quick trip. The outdoor pool and hot tub offer a refreshing escape from the Arizona heat, perfect for a relaxing staycation. While past customer service experiences have varied, the proactive and thoughtful response from management, as demonstrated in a recent review, highlights a genuine commitment to guest satisfaction. This indicates that the hotel strives to rectify any issues and ensures a positive overall experience.

For locals hosting out-of-town guests, particularly those arriving via Sky Harbor, the Fairfield Inn & Suites Phoenix Midtown provides a comfortable and accessible base. Its pet-friendly policy also makes it a strong contender for those needing a temporary stay with their furry companions. Ultimately, this hotel delivers a consistent and value-driven experience in a desirable Phoenix location, making it a highly suitable choice for Arizonans seeking convenience, comfort, and a pleasant stay in their own backyard.

Fairfield Inn & Suites Phoenix Midtown Photos

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Fairfield Inn & Suites Phoenix Midtown 5
Fairfield Inn & Suites Phoenix Midtown 5
Fairfield Inn & Suites Phoenix Midtown 5
Fairfield Inn & Suites Phoenix Midtown 5
Fairfield Inn & Suites Phoenix Midtown 5
Fairfield Inn & Suites Phoenix Midtown 5
Fairfield Inn & Suites Phoenix Midtown 5
Fairfield Inn & Suites Phoenix Midtown 5
Fairfield Inn & Suites Phoenix Midtown 5

Fairfield Inn & Suites Phoenix Midtown Location & Map

2520 N Central Ave, Phoenix, AZ 85004, USA

Reviews

The property is kept in great shape. However, the front desk staff is hardly customer-service focused. Without giving too much detail here, we informed them of our particular circumstances when we made our reservation. We then called, prior to arriving, to make sure they were able to accommodate our request. They assured us they saw our request and could accommodate us. When we checked in, the front desk person was surprised at our request but accommodated us. This morning, a different front desk person accused us of not filling out a certain form and being in a room not appropriate to us - as we don’t work the front desk, giving out forms and assigning rooms, her accusation and tone were unwarranted. As a person who developed, instituted, and trained customer service skills globally, I suggest it’s time for Fairfield Inn and Suites to revisit and reinforce their customer service philosophy.

Jun 11, 2025 · P Hickey

Location is pretty central and close to the airport. My room was nice, comfy, and functional. I mostly wanted to write this review to commend how the front desk staff and Sirsandra, Director of Room Operations, handled a minor housekeeping issue. I called the front desk to ask for housekeeping services when I noticed a minor laundry oversight, no big deal, and when I returned to my room later the issue was fixed. More surprising, I had a small gift bag filled with snacks and a handwritten apology letter addressing the oversight. I thought it was so nice, and they truly went above and beyond to make up for what honestly was not a crisis in my eyes in the first place. Thank you for your wonderful customer service!

May 28, 2025 · Cara Jourdan

Was a very nice looking hotel. Good smells in the lobby, friendly checking staff, evening staff only kinda. It appears this hotel cares about appearances and first impressions but not the important stuff, like a comfy bed and good water pressure and temp. The bed was springy. Could feel everything. Water barely gets warm enough to shower. And zero water pressure.

Apr 28, 2025 · Leah Kissinger

We stayed here 2 nights because I had to have surgery and stay close by the hospital. When we arrived everything was OK front desk was friendly and kind. We arrived closer to 6:30pm, when we got into our room we smelt mildew like the shower was running but was not, further saw a months or so of dust on picture frames and behind the TV. Then after getting settled in we turn on the TV and it was like a bluish and green tint on the screen at first it looked like it was about to go out, I turned it off and then tried to turn back on. I called the front desk and explained what was going on. She said that there is no maintenance here so we would have to wait till tomorrow or we get another room. Granted I can not breath well this is why the surgery is scheduled, I was on the first floor, after we pack everything up and head to the front. We switched rooms and it was on the 2nd floor thank goodness it was by the elevator, after we get settled into another room it's closer to 10pm, went to take a shower and the knob was broken so the hot water ws hard to access by this time I'm so tired I just went to bed. When we check out I explain to the front desk what happened and he said I would have to wait until the manager comes in at 9:30am and we checked out closer to 8:30am. He assured me that I would be called today when she got there and I have not received a call yet. I stay in Marriott hotels all the time and never ran into these problems before and I am a little annoyed of the fact that this was not concerning to them. . I will not be returning at this location.

May 15, 2025 · Samantha Hughes

Not far from the airport. Clean rooms. Courteous staff. They were remodeling the hotel I got one of the upgraded rooms. Very good value for money.

Jun 17, 2025 · Gmail-1 RMG

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