Fairfield Inn & Suites San Antonio North/Stone Oak ico

Fairfield Inn & Suites San Antonio North/Stone Oak

Hotels Near Of MeTexasBexar CountySan AntonioTrailcrest Street

80 Trailcrest St, San Antonio, TX 78232, USA

3.0

I was a bit skeptical booking my stay here after reading the reviews, but once I looked around and met the staff, who are AMAZING, then discovered the rooms are set up with ports for wired internet (very hard to find), I took a chance. I stayed over a week, and this hotel definitely exceeded my expectations. The staff is so welcoming, from the front desk to the housekeepers to the General Manager, they are doing an excellent job making this place a home away from home. I also really enjoyed the breakfast and the cook, who also does an incredible job. There was variety and everything was refilled so there were always hot, fresh choices along with standard breakfast items. There was always hot coffee and tea around the clock and the rooms were very clean. I hope they are able to get the pool heater working soon, because this is literally the only inconvenience throughout the entire stay, which was minor compared to all of the amenities and comforts this hotel offers. I would definitely recommend this hotel and will continue to stay here when I'm in the area. Thank you to all of the staff and to Management. Fantastic job!!

Amy Kathryn Burke
  • Overview
  • (210) 491-9595
  • www.marriott.com

Fairfield Inn & Suites San Antonio North/Stone Oak Introduce

Howdy, Texas travelers! When planning your next visit to the dynamic city of San Antonio, whether for business meetings, a family vacation, or just a quick trip to explore the North Side, finding a hotel that genuinely feels like a "home away from home" can make all the difference. Today, we're highlighting a particular gem that has garnered significant praise from recent guests: Fairfield Inn & Suites San Antonio North/Stone Oak. Part of the trusted Marriott family, this hotel is making a name for itself by consistently exceeding expectations.

You might come across a few older reviews that give a mixed impression, but don't let that deter you. Recent guests have been overwhelmingly positive, particularly about the remarkable staff and the hotel's commitment to providing a comfortable and convenient experience. From the moment you arrive, you’ll discover a dedicated team striving to ensure your stay is not just good, but truly excellent. This Fairfield Inn & Suites aims to combine the reliability of a well-known brand with the warmth and attentiveness of a local favorite.

In this article, we’ll take a detailed look at what makes Fairfield Inn & Suites San Antonio North/Stone Oak such a highly recommended choice for Texans. We'll explore its strategic location, the comprehensive services and amenities it offers, its standout features, any special promotions, and all the essential contact information you might need. Our goal is to provide you with a factual, engaging, and up-to-date overview, directly reflecting the positive experiences shared by recent visitors.

Location and Accessibility

Fairfield Inn & Suites San Antonio North/Stone Oak is ideally situated at 80 Trailcrest St, San Antonio, TX 78232, USA. This location offers a fantastic balance of accessibility and proximity to key areas in North San Antonio. Being near the intersection of Loop 1604 and US-281 (Stone Oak Parkway exit), it provides excellent connectivity for those driving in from across Texas or navigating the city's extensive road network.

One of the most significant advantages of this hotel's placement is its close proximity to the San Antonio International Airport, typically just a short 5-7 mile drive away. This makes it an incredibly convenient option for travelers flying in or out of the city, minimizing transit time and stress.

Furthermore, the hotel is nestled in the vibrant Stone Oak area, known for its upscale residential communities, medical facilities, and diverse range of dining and shopping options. Major businesses like Energy Transfer, State Farm, Allstate, Pearson, JP Morgan Chase, and Tesoro have a significant presence nearby, making this hotel a practical choice for business travelers. The highly-regarded Methodist Stone Oak Hospital is also within easy reach, benefiting those visiting for medical reasons.

For leisure and entertainment, the location provides convenient access to popular attractions. North Star Mall, a premier shopping destination, is a short drive away. While Six Flags Fiesta Texas and The Shops at La Cantera are a bit further (around 13-15 miles), they are still easily accessible via the nearby highways. Even downtown San Antonio, with its iconic Riverwalk and The Alamo, is a manageable 20-minute drive, allowing guests to experience the city's historical heart without being directly in its bustling center. The availability of complimentary on-site parking, with overflow parking at a neighboring church, adds to the convenience for those with vehicles.

Services Offered

  • Complimentary Hot Breakfast: A major highlight for guests, the hotel offers a free hot breakfast with a variety of fresh, refilled options, including scrambled eggs and other hot choices, along with standard continental items. The cook is often praised for their excellent work.
  • 24-Hour Front Desk: The front desk staff are consistently described as "amazing," "welcoming," "friendly," and "helpful," providing excellent service around the clock for check-ins, check-outs, and any inquiries.
  • Free High-Speed Wi-Fi and Wired Internet: Guests enjoy complimentary high-speed wireless internet throughout the hotel. Uniquely, the rooms are also equipped with ports for wired internet, a rare and highly appreciated feature for those needing a stable, secure connection for work.
  • Daily Housekeeping: Rooms are kept very clean, with daily housekeeping service ensuring a comfortable and tidy environment for your entire stay.
  • 24-Hour Fitness Center: A well-equipped fitness center is available at any time, allowing guests to maintain their workout routines while traveling.
  • Indoor Pool: The hotel features an indoor swimming pool, though guests note that the pool heater has been out of order. Despite this, it remains a refreshing option for a dip. (Note: Hot tub is currently not working and has been for some time).
  • Business Center: A 24-hour business center with computers and printing services is available, catering to the needs of business travelers.
  • Coffee and Tea Service (24/7): Hot coffee and tea are available around the clock in the lobby, a convenient amenity for early risers or late-night arrivals.
  • Dry Cleaning Service: For guest convenience, dry cleaning services are available.
  • Guest Laundry Facilities: Coin-operated guest laundry is on-site, allowing for easy self-service washing.
  • Digital Check-in/Service Requests: As a Marriott property, guests can often utilize digital check-in and request services via the Marriott Bonvoy app.

Features / Highlights

  • Wired Internet Ports in Rooms: A standout and highly appreciated feature, especially for business travelers or those needing a stable connection, as it's becoming increasingly rare in hotels.
  • Exceptional Staff and Management: The entire team, from the front desk to housekeepers and the General Manager, consistently receives high praise for their hospitality, attentiveness, and dedication to making guests feel at home. This level of service transforms a stay from good to "fantastic."
  • Very Clean Rooms: Guests consistently describe the rooms as "very clean" and "pristine," highlighting the hotel's commitment to hygiene and comfort.
  • Comfortable Bedding: Rooms feature Fairfield Inn & Suites' signature comfortable mattresses with cotton-rich sheets and fluffy pillows, designed for a restful sleep.
  • Smart TVs in Rooms: A modern touch, the in-room TVs are smart TVs, allowing guests to access their own online streaming platforms like Peacock, which is a "pretty cool option to cable."
  • Microwave and Refrigerator in Suites: All suites are equipped with microwaves and refrigerators, adding convenience for storing and reheating food. Some also include an iPod docking station and two TVs.
  • Studio Suites with Sofa Beds: Many suites offer a pull-out sofa bed, making them ideal for families or those needing extra sleeping space without additional cost.
  • Lobby Fireplace: A warm and inviting fireplace in the lobby creates a cozy atmosphere for guests to relax.
  • Smoke-Free Property: The entire hotel is a smoke-free environment, contributing to a fresh and clean atmosphere.

Promotions or Special Offers

As a Marriott property, Fairfield Inn & Suites San Antonio North/Stone Oak regularly participates in the Marriott Bonvoy loyalty program and various brand promotions. For the most up-to-date and exclusive offers, it's always best to check the official Marriott website or contact the hotel directly. Common promotions and discounts often include:

  • Marriott Bonvoy Member Rates: Members of the Marriott Bonvoy program can access exclusive discounted rates, earn points on their stays, and redeem points for free nights and other benefits. Signing up for Marriott Bonvoy is free and highly recommended.
  • Limited-Time Offers (e.g., "Earn 5 Free Nights"): Marriott frequently runs large-scale promotions that allow guests to earn significant bonus points, sometimes enough for multiple free nights. Keep an eye out for these valuable opportunities.
  • Advance Purchase Discounts: Booking your stay well in advance can often lead to savings on the standard rate.
  • AAA/AARP Member Discounts: Members of AAA or AARP can frequently receive a percentage off their booking.
  • Military and Government Rates: Special discounted rates may be available for active and retired military personnel, government employees, and their families.
  • Hotel Packages: Occasionally, the hotel may offer packages that combine your stay with local attractions or provide additional amenities.

Always review the terms and conditions of any promotion to ensure it fits your travel needs.

Contact Information

To book your stay, inquire about room availability, or get more details about Fairfield Inn & Suites San Antonio North/Stone Oak, you can reach them through the following:

  • Address: 80 Trailcrest St, San Antonio, TX 78232, USA
  • Phone: (210) 491-9595
  • Mobile Phone: +1 210-491-9595

The highly praised staff, from the front desk to management, will be ready to assist you with your booking and any specific requests.

Conclusion: Why this place is suitable for locals

For Texans looking for a truly comfortable and welcoming stay in San Antonio, the Fairfield Inn & Suites San Antonio North/Stone Oak stands out as an excellent choice. Despite any initial skepticism from older reviews, recent guest experiences paint a picture of a hotel that consistently goes "above and beyond." The most compelling reason for its suitability for locals is the overwhelmingly positive feedback regarding the staff. Their "amazing" and "welcoming" demeanor, from the front desk to housekeeping and the General Manager, creates an atmosphere where guests genuinely feel like they're in a "home away from home." This level of hospitality is invaluable, transforming a simple hotel stay into a pleasant and memorable experience.

Beyond the exceptional service, the practical amenities are perfectly suited for Texans on various types of trips. The complimentary hot breakfast, praised for its variety and freshness, provides a substantial and convenient start to your day, saving both time and money. The availability of wired internet ports in the rooms is a significant advantage for those who need a reliable connection for work or gaming, a feature that's surprisingly hard to find elsewhere. The very clean rooms, comfortable beds, and the added benefit of Smart TVs for streaming personal content all contribute to a relaxed and enjoyable stay.

While the pool heater and hot tub issues are noted, these minor inconveniences are far outweighed by the overall quality of service, cleanliness, and the well-appointed rooms. Its prime location near the airport, major highways, and the vibrant Stone Oak area further cements its appeal for local Texans seeking convenience and a high-quality stay. For a reliable, friendly, and exceedingly comfortable experience in San Antonio, Fairfield Inn & Suites San Antonio North/Stone Oak comes highly recommended.

Fairfield Inn & Suites San Antonio North/Stone Oak Photos

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Fairfield Inn & Suites San Antonio North/Stone Oak Location & Map

80 Trailcrest St, San Antonio, TX 78232, USA

Reviews

I was a bit skeptical booking my stay here after reading the reviews, but once I looked around and met the staff, who are AMAZING, then discovered the rooms are set up with ports for wired internet (very hard to find), I took a chance. I stayed over a week, and this hotel definitely exceeded my expectations. The staff is so welcoming, from the front desk to the housekeepers to the General Manager, they are doing an excellent job making this place a home away from home. I also really enjoyed the breakfast and the cook, who also does an incredible job. There was variety and everything was refilled so there were always hot, fresh choices along with standard breakfast items. There was always hot coffee and tea around the clock and the rooms were very clean. I hope they are able to get the pool heater working soon, because this is literally the only inconvenience throughout the entire stay, which was minor compared to all of the amenities and comforts this hotel offers. I would definitely recommend this hotel and will continue to stay here when I'm in the area. Thank you to all of the staff and to Management. Fantastic job!!

May 15, 2025 · Amy Kathryn Burke

I had a great stay with points. My only wish is that breakfast started at 6am instead of 630. I had to leave for work at 615 to make it by 645. My only complaint was that the hot tub was not working and had not been working for over a year, other than that the TV in the room was a smart TV so I could watch Peacock movies or any other online movie platform via my own account which was actually a pretty cool option to cable. The front desk staff were very friendly helpful and an asset to the hotel. Great job Marriott team!

May 24, 2025 · Aaron

This hotel may be older and may need to be updated. But for the price we were very satisfied. The customer service was great, polite, friendly and helpful. The rooms very clean. The breakfast very very good. The gentleman and the lady the prepared breakfast went out of their way to help everyone. Definitely would stay there again.

May 07, 2025 · Betty Comer

DO NOT STAY AT THIS LOCATION OR YOU WILL REGRET IT! First of all, the hotel is so outdated and in dire need of renovations. Second of all, you are supposed to get housekeeping every 2 days. We stayed for 3 days, and no one cleaned our room at all! I even reminded the front desk on day 2 to make sure our room was cleaned while we went out for the day and they said they would make sure of it and, of course, we came back that night to the room not being cleaned. No clean towels, no new bedsheets or bed made - nothing! The rooms themselves are dirty and disgusting! The hotel is next to a very busy highway, so it is extremely noisy! There is construction EVERYWHERE in the vicinity and to get to the hotel you have to drive over a mile down the road and out od the way just to get to the hotel, which is on a frontage road and only accessible from one side of the road. The parking is limited. The bathroom floors flood when you take a shower because there is no shower door (at least not in our room), which becomes a serious safety issue. Things did not work in our room and we're broken and we specifically talked to the manager about getting them fixed and he guaranteed us a maintenance man would go up to our room and fix them. They were never fixed. The shower massage did not work. The water pressure in the shower is absolutely terrible and awful so it takes forever just to take a shower! The front desk staff are rude, too. When i asked them to email the manager because after we talked to him personally and thing still did not work, we never received a response. I also personally emailed the manager of the hotel twice about the lack of reasonable accommodations and I have never received a response. This hotel is terrible and if I could give it a 0, I absolutely would. IF YOU WANT A REASONABLE AND SAFE STAY, DO NOT STAY AT THIS HOTEL!

Mar 29, 2025 · Rachelle Bryant

AVOID THIS LOCATION AT ALL COSTS! The manager refuses to answer emails or make your stay anything reasonable. I am very upset with the accommodations I received while staying at this location. I am an Elite Bonvoy member and this is the worst Marriott! I spoke directly with the manager about my displeasure with my accommodations in Room 413, which was SUPPOSED to be a whirlpool/spa room. I was amazed and extremely displeased to find out that, instead of being a "romantic" atmosphere, like other Marriott whirlpool rooms have, this room was the complete opposite. First of all, this is a "handicapped" room, of which I totally despise. There was no tub (other than the whirlpool tub, which is too deep and not appropriate for bathing an infant in); therefore, there was absolutely no place where I could even bathe my infant. If that was not bad enough, as I mentioned to the manager personally on Friday morning, when I spoke with you on 3/21, the "shower massage" portion of the shower does NOT work. Therefore, there was no way for me to even take any reasonable shower with my infant, either, as there was no way to get water to come out of the shower massage. Therefore, the only way to even give my infant a cleansing of any kind was to stand up with her in the shower and to attempt to keep her under the showerhead. This "shower" atmosphere was also ridiculous, as there was no shower door, and it was so slippery that it was almost impossible to hold my infant in my arms to attempt to give her a cleansing without absolutely falling over! If that was not bad enough, since there was no shower door, everytime you took a shower, water was EVERYWHERE and went all over the entire bathroom! There was nothing to keep it in the shower area and the "shower rugs" that are provided could not keep the water in the shower area and the bathroom totally flooded every time we even took a shower. If this is not bad enough, the water pressure is absolutely ridiculous and terrible at this location. Therefore, to even take a full shower and get off all the shampoo, soap, and cremerinse, takes well over half an hour. And even then, I did not feel that I could get all the creme rinse out of my hair. So this was extremely ridiculous and displeasing. When I spoke to the manager on Friday morning, he said he was going to send up a maintenance guy to fix the shower massage to get it working, and, if he did, it didn't do any good. It did not work throughout our entire stay, which was just ridiculous. I also mentioned to the manager that I got the whirlpool room for the romantic experience of having the whirlpool in the room and, one can certainly expect that all of the jets in the entire whirlpool to be working. I mentioned to the manager that only 4 of the 6 jets were working, as the two jets that were in the front of the whirlpool towards the door of the bathroom were not working and would not turn on. The manager said the maintenance guy would check this out and fix the jets that were not working. That never happened. So if the maintenance guy did go up there, he certainly did not fix the jets that were not working. If this was not bad enough, to get into and out of the whirlpool was absolutely ridiculous. The design is ridiculous and every time me or my husband got out of the whirlpool, we both got terrible and horrendous bruises on our legs because there is no easy way to get out of the whirlpool whatsoever. In addition to this, if that is not bad enough, the whirlpool itself is cracking, and you can see the cracks in it. These should be filled in and fixed, as well as the jets, before anyone else is allowed to use this room. This "whirlpool/spa" room is NOT appropriate and should be put out of service in the condition it is in. We should never have been allowed to stay in that room in the condition that it is in. When I spoke with the manager, he offered me absolutely nothing for the inconveniences of anything not working properly in the room. I emailed the manager after our stay was over and never received a response. No housekeeping in 3 days!!!

Mar 29, 2025 · Rachelle Bryant

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