Gatlinburg View Lodge ico

Gatlinburg View Lodge

Hotels Near Of MeTennesseeSevier CountyGatlinburgEast Parkway

602 East Pkwy, Gatlinburg, TN 37738, USA

3.0

I’m beyond disappointed with my stay at Gatlinburg View Lodge. From the moment we arrived, the room was dirty and poorly maintained. We even had to kill multiple bugs throughout our stay, which was a complete turn-off. The level of cleanliness was unacceptable for a place calling itself a lodge, and it made my family and me extremely uncomfortable. When I brought these issues up with customer service, I was met with hostility and a lack of empathy. The representative essentially blamed the problems on us, which was absurd. To make matters worse, when I explained that we were checking out a day early due to how unbearable the conditions were, they refused to offer even a partial refund. The complete disregard for customer satisfaction was the final straw. I will never return, and I strongly advise others to stay far away from this place.

TheSaltyStingrays
  • Overview
  • (865) 412-4112
  • www.gatlinburgviewlodge.com

Hours

Monday 8:00 AM - 10:00 PM
Tuesday 8:00 AM - 10:00 PM
Wednesday 8:00 AM - 10:00 PM
Thursday 8:00 AM - 10:00 PM
Friday 8:00 AM - 10:00 PM
Saturday 8:00 AM - 10:00 PM
Sunday 8:00 AM - 10:00 PM

Gatlinburg View Lodge Introduce

Are you a Tennessee local planning a scenic escape to the beloved mountain town of Gatlinburg? Or perhaps you’re looking to host out-of-state visitors and want to find a place that captures the essence of the Great Smoky Mountains while offering comfortable lodging. When it comes to accommodation in this vibrant area, Gatlinburg View Lodge presents itself as an option for those seeking a blend of convenience and a touch of the natural surroundings.

Gatlinburg is renowned for its stunning mountain vistas, bustling Parkway, and proximity to the Great Smoky Mountains National Park. Finding a place to stay that allows you to easily access these attractions while also offering a quiet retreat can be a key factor in a memorable trip. Gatlinburg View Lodge positions itself to deliver on this, aiming to provide a base from which to explore all that our cherished mountain town has to offer.

Unlike large, sprawling resorts, Gatlinburg View Lodge appears to be a more compact lodging option, potentially offering a more intimate experience. The property advertises itself as being "located near the best attractions, national parks and within walking distance to many great restaurants and shops," which is a significant draw for visitors who want to minimize driving once they arrive. Its setting "near the woods" suggests a quieter environment, providing a peaceful escape after a day of exploring the lively Gatlinburg scene.

However, it's also important to approach any accommodation choice with a clear understanding of what to expect, especially when considering smaller or more uniquely styled properties. Reviews can paint a varied picture, highlighting both the positive aspects like location and the challenges some guests might encounter with maintenance or specific room conditions. Being informed helps you make the best decision for your travel needs.

This article will delve into the specifics of Gatlinburg View Lodge, exploring its location, advertised services, and features, providing a balanced overview to help you decide if it's the right fit for your next Gatlinburg adventure.

Location and Accessibility

The Gatlinburg View Lodge is conveniently situated at 602 East Pkwy, Gatlinburg, TN 37738, USA. This prime location on East Parkway is a significant advantage for guests looking to experience the best of Gatlinburg. East Parkway is one of the main arteries through town, offering relatively easy access to the numerous attractions, dining establishments, and shopping opportunities that make Gatlinburg a top destination in Tennessee.

The lodge's address places it within a short drive, and for some, even walking distance, of major Gatlinburg landmarks. For instance, it's generally stated to be within a 5-minute drive of popular spots like:

  • Ripley's Aquarium of the Smokies: A world-class aquarium offering an immersive underwater experience.
  • Anakeesta: An outdoor adventure park with a tree-top walk, dueling ziplines, and panoramic views accessible by chondola or Ridge Rambler.
  • Great Smoky Mountains National Park: The entrance to America's most visited national park is just a short distance away, providing access to endless hiking trails, scenic drives, and wildlife viewing.

While located on a main road, the property's description as being "near the woods" suggests it offers a degree of privacy and a natural setting despite its central location. This blend allows guests to enjoy the tranquility of the mountains while remaining close to the town's vibrant energy. Free self-parking on-site is another notable convenience, a valuable amenity in a busy tourist town like Gatlinburg where parking can often be a challenge.

Accessibility is key for any traveler, and Gatlinburg View Lodge's position on East Parkway ensures that reaching the property and then venturing out to explore is relatively straightforward. Whether you're arriving from across Tennessee or from out of state, the direct access to a main thoroughfare simplifies travel logistics.

Services Offered

Gatlinburg View Lodge provides a range of services aimed at making a guest's stay comfortable and convenient. While it might not offer the extensive services of a full-service resort, it focuses on essential amenities for a pleasant visit. Based on available public information, here are some of the services you can generally expect:

  • Free Wi-Fi: Complimentary wireless internet access is available throughout the property, including in guest rooms and public areas, allowing guests to stay connected.
  • Free Self-Parking: On-site parking is provided at no additional cost, which is a significant benefit in Gatlinburg.
  • Limited-Hour Front Desk: The front desk operates during specific hours (e.g., daily from 8:00 AM - 10:00 PM). Guests arriving outside these hours may need to make prior arrangements for check-in using access codes.
  • Tour/Ticket Assistance: Multilingual staff may be available to help guests with information on local attractions and potentially assist with booking tours or tickets.
  • Luggage Storage: For guests arriving early or departing late, luggage storage options might be available.
  • Business Center/Computer Station: Basic business services, including access to a computer station, are typically provided.
  • Shared Kitchen: The lodge offers a "fully equipped community kitchen" for guest use, allowing for self-catering options. This is a unique amenity for a lodge-style property.
  • Shared Refrigerator: In addition to the shared kitchen, there's often a shared refrigerator in a common area.
  • Change of Towels (on request): While not daily full housekeeping, towel changes can be requested.

It is important for guests to note, as indicated by some reviews, that consistent delivery of services, particularly concerning essential amenities like hot water, has been a concern for past guests. It's always advisable to confirm crucial services directly with the lodge prior to booking.

Features / Highlights

Gatlinburg View Lodge aims to offer several features that enhance the guest experience, providing amenities beyond just a basic room. These highlights contribute to its appeal as a unique lodging option in Gatlinburg:

  • Unique Room Configurations: The lodge appears to offer "Standard Quadruple Room" options with beds that are "basically bunk beds with plastic mattresses pushed together and stacked for up to 4 guests," suggesting a focus on accommodating families or groups in a more communal style. Other options, like "Classic Room, 1 King Bed," are also available, often with a private balcony.
  • In-Room Conveniences: Rooms typically include air conditioning and heating, a flat-screen TV with satellite channels, a private bathroom (though hot water consistency has been noted as an issue in reviews), a desk, and often a microwave and full-sized refrigerator/freezer, as well as a coffee/tea maker and separate dining area.
  • Outdoor Amenities: The property boasts an outdoor fire pit area, a garden, and a terrace, providing spaces for guests to relax and enjoy the "quiet and near the woods" setting. An outdoor entertainment area and picnic area are also mentioned.
  • Arcade/Game Room: A dedicated arcade/game room is a notable feature, providing entertainment for both children and adults, and is a great option for unwinding after a day of sightseeing.
  • Mountain Views: As the name suggests, certain units may offer "mountain views," adding to the scenic appeal of a stay in the Smokies.
  • Proximity to Attractions: Its location allows for quick access to major Gatlinburg attractions, making it convenient for sightseeing.
  • Communal Living Room: A shared lounge area provides a space for guests to relax and socialize outside of their private rooms.

It is crucial to acknowledge that while these features are advertised, guest reviews indicate significant concerns regarding cleanliness ("dirty and poorly maintained," "multiple bugs," "gunky" TV remotes, "thick of skin cells and dirt" on bathroom door), and the consistent availability of essential amenities like hot water ("NO HOT WATER and no way to bathe without freezing"). Prospective guests should weigh these reported issues against the advertised features and consider reaching out to the property for assurances on current conditions.

Promotions or Special Offers

As a hotel in a competitive tourist destination like Gatlinburg, Gatlinburg View Lodge may offer various promotions or special offers, though specific, actively advertised deals can vary. Travelers often find discounts through several channels:

  • Online Travel Agencies (OTAs): Websites like Expedia, Hotels.com, Booking.com, and Orbitz frequently feature discounted rates, seasonal sales, or package deals for hotels in the Gatlinburg area. Searching these platforms for your specific dates is often the best way to find current public promotions.
  • Direct Booking Offers: Sometimes, properties offer exclusive rates or perks (e.g., a slightly better rate, or flexible cancellation policies) when you book directly through their official website or by calling them. The Gatlinburg View Lodge website (gatlinburgviewlodge.com) might have direct offers.
  • Seasonal Discounts: Like many properties in a tourist-driven area, Gatlinburg View Lodge may offer lower rates during off-peak seasons (e.g., certain periods in winter or late fall) or special pricing for midweek stays.
  • Length of Stay Discounts: Discounts might be available for guests booking for multiple nights, encouraging longer stays.

Given the significant concerns raised in recent customer reviews, it is especially important to consider the value proposition carefully. While a low price might seem appealing, the potential for issues with cleanliness and essential amenities like hot water could impact the overall experience, as evidenced by a guest paying "$273" for a room with "NO HOT WATER." Therefore, any advertised promotions should be viewed with an understanding of potential trade-offs mentioned in guest feedback. Always contact the lodge directly or check multiple booking platforms for the most current rates and any terms and conditions associated with promotions.

Contact Information

For inquiries, reservations, or to address any concerns regarding a stay at Gatlinburg View Lodge, you can use the following contact details:

  • Address: 602 East Pkwy, Gatlinburg, TN 37738, USA
  • Phone: (865) 412-4112
  • Mobile Phone (for direct dialing): +1 865-412-4112

Given the issues highlighted in recent customer reviews regarding unresponsiveness and lack of resolution, it is highly recommended to communicate any concerns or specific needs directly and clearly with the lodge prior to and during your stay. Documenting communications (e.g., via email) might also be advisable. The front desk operates during limited hours (8:00 AM - 10:00 PM), so plan your communication accordingly for arrivals outside these times.

Conclusion: Why this place is suitable for locals

For residents across Tennessee, especially those in East Tennessee looking for a getaway to our beloved Smoky Mountains, the consideration of Gatlinburg View Lodge as a lodging option comes with a unique set of factors. While Gatlinburg itself is a fantastic destination for locals seeking a mountain escape or a convenient spot to host visiting family and friends, the suitability of this particular lodge for locals requires a nuanced understanding based on available information.

The lodge's location on East Parkway is indeed a significant advantage for locals. This prime spot offers excellent accessibility to Gatlinburg's main attractions, allowing for easy drives to Dollywood, Ripley's Aquarium, Anakeesta, and the entrance to the Great Smoky Mountains National Park. For a quick weekend trip or a family visit, minimizing travel time once you arrive in town is a definite plus. Being "near the woods" also suggests a potentially quieter setting than properties directly on the bustling Parkway, offering a more peaceful retreat after a day of exploring.

Furthermore, the availability of rooms with configurations for up to four guests, including bunk-style beds, and the unique feature of a shared community kitchen, could appeal to locals traveling with families or on a budget. The ability to prepare some of your own meals can be a cost-saving measure, which is always appreciated. Amenities like the arcade/game room and outdoor fire pit also offer potential for family entertainment right on-site, providing activities for all ages without needing to leave the property.

However, it is critically important for locals, who often have specific expectations for hospitality in their home state, to be fully aware of the significant concerns highlighted in recent customer reviews. Issues such as "dirty and poorly maintained" rooms, the presence of "multiple bugs," and, most notably, the recurring problem of "NO HOT WATER" are serious red flags that cannot be overlooked. The reported unresponsiveness of customer service and refusal of refunds for substandard conditions are also concerning.

While the promotional aspects focus on location and certain amenities, the factual information from guest experiences suggests potential challenges that could significantly impact the quality of a stay. For locals, who might be seeking a reliable and comfortable short break or a good impression for their out-of-state guests, these issues could lead to disappointment.

Therefore, while the location and some of the offered features of Gatlinburg View Lodge might initially seem appealing for a local getaway, prospective guests from Tennessee should proceed with caution. It is advisable to contact the lodge directly, inquire about the current status of the issues raised in reviews (particularly hot water and cleanliness protocols), and perhaps consider recent, very positive feedback on other platforms, if available, to make a truly informed decision before committing to a stay.

Gatlinburg View Lodge Photos

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Gatlinburg View Lodge Location & Map

602 East Pkwy, Gatlinburg, TN 37738, USA

Reviews

I’m beyond disappointed with my stay at Gatlinburg View Lodge. From the moment we arrived, the room was dirty and poorly maintained. We even had to kill multiple bugs throughout our stay, which was a complete turn-off. The level of cleanliness was unacceptable for a place calling itself a lodge, and it made my family and me extremely uncomfortable. When I brought these issues up with customer service, I was met with hostility and a lack of empathy. The representative essentially blamed the problems on us, which was absurd. To make matters worse, when I explained that we were checking out a day early due to how unbearable the conditions were, they refused to offer even a partial refund. The complete disregard for customer satisfaction was the final straw. I will never return, and I strongly advise others to stay far away from this place.

Dec 29, 2024 · TheSaltyStingrays

This place is a really good location, more private and close to attractions. It was quiet and near the woods, with the exception of the garbage truck banging the dumpster around at 4am. It's right next to the woods and they had a little hangout area with a fire pit which was nice. The fire pit had no propane. We booked the room for one night at $273 and I must say I was surprised to see that it's similar to a hostel. The beds are basically bunk beds with plastic mattresses pushed together and stacked for up to 4 guests. The beds aren't terrible but not comfortable either. The major problem I had was finding out we had NO HOT WATER and no way to bathe without freezing. There's nothing worse than walking all day,.feeling gross by the end of the day, then only to find out you don't have any hot water to shower. I emailed and called the hotel to fix it and nobody answered. I went and read other reviews to see they haven't had hot water for 10 months and nobody answered them either. This is a huge issue and I'm shocked to see it's gone on this long without being fixed. Paying close to $300 a night for a mediocre room with no hot water is insane. We had to bathe at the sink with a cold wash cloth.

Oct 15, 2023 · Elida Houvenagle

I wish I would have done my reviews on this place before staying there! The rooms were not clean sheets on bed we're not clean! Musty moldy smell carpet still had balls of dog hair! Chris & Audie with both lie to you! Check both property managers background before you stay here! The charges on one of them is horrific & both have codes to the room! I'm sure the owner doesn't know about the backgrounds how ever hopefully this gets his attention! Women & children should stay far away! We were getting spider bites all over us as well! I told them nothing happened Audie came to our room & said oh we don't have bugs here! Yet we found a ton of spiders & huge centipedes! The room stayed damp all the time! They are only in it for the money nothing else! Stay away from The Summit as well! He works there as well!

May 26, 2024 · Telisa

Rented a single king. - Let's start here, it was two twin bunk beds pushed together with a futon mattress over top. 4 night stay - no one even emptied the garbage. asked for an extra blanket twice, never received it. heater didn't work blew air that smelled like mold - the room already smelled like mold and didn't want to increase that smell. stinkbugs loud from the road traffic The water pressure was a trickle at best, and the fixture gaped at the wall. The TV didn't turn on for news or events. The parking lot is what you'd expect on a mountain -steep, so be careful the view was fantastic, if you wanted to deal w/ the flying beetles and stink bugs (the bodies littered the communal balcony, not cleaned off). It was horrible experience. 10/10 do NOT recommend.

Oct 20, 2023 · Medic Ricker

DO NOT BOOK HERE if we hadn't lucked upon some other guests leaving then we wouldn't have gotten in our room. They happened to find a maid that gave them the number they gave us. We were supposed to check in at 4 and we didn't get our room code until after 5. Thankfully our room wasn't as gross as everyone else described here. The owner arrived and said she had just purchased the hotel. I thought maybe after I spoke to her some things would change. But it's been a month and I see the same reviews as prior to the visit. It has so much potential but they need to work on literally everything to make it worth anything.

Oct 30, 2023 · Carolyn Rankhorn

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