Hampton Inn Louisville East/Hurstbourne ico

Hampton Inn Louisville East/Hurstbourne

Hotels Near Of MeKentuckyJefferson CountyLouisvilleForest Bridge Road

1150 Forest Bridge Rd building b, Louisville, KY 40223, USA

4.0

We picked this hotel for the price. If I could rate this a zero, I would! We had nothing but issues the entire stay. Originally I was booked at the Hampton Inn for 4 nights for $56 a night with our Friends & Family discount. We made sure to call in advance to make sure a small freezer was in the room to store breastmilk for our baby. I can’t transport breastmilk that is thawed. (Doesn’t matter though.) They assured us there was a freezer. We arrived and there was no freezer in our room. Not even a small one. I easily could freezer breastmilk and keep in frozen in our cooler, but I had no way to freeze it without a small freezer. So they moved us to a different room and we made sure we were still going to get our quoted rate from the previous reservation. This never happened! Our keycards didn’t work every-single-night we came back. Maintenance first said our battery needed to be changed. They changed it and we still had problems. We probably went through over 20 keycards while we were there. The room was never cleaned. Once they delivered towels for us, but the bed was never made. I had to go down to the front desk on day 3 to get new towels. I tried to do laundry one day and the front desk was out of the quarters. It was just problem after problem. Currently paid $140.35 a night. The front desk guy Kenny was such a pain to work with! He said he would call us to make sure this all got resolved, that never happened. I called Friday and he said I still needed to wait the 5 days for the transactions to post. Still waiting and our stay was a week ago. Ivory was very nice to us, but I still haven’t received the rate I was promised. Update: it’s been 2 weeks and still haven’t received a refund. I sent in my credit card statement, but they want me to speak to the front desk.

Ali Spenler
  • Overview
  • (502) 426-1822
  • www.hilton.com

Hampton Inn Louisville East/Hurstbourne Introduce

For those searching for "Hotels Near Me" in the vibrant city of Louisville, Kentucky, the Hampton Inn Louisville East/Hurstbourne presents itself as a notable option. Located at 1150 Forest Bridge Rd building b, Louisville, KY 40223, USA, this hotel aims to provide a comfortable and convenient stay for a variety of travelers, from business professionals to families exploring the area. With a phone number of (502) 426-1822 or mobile +1 502-426-1822, guests can easily get in touch for reservations or inquiries.

The Hampton Inn Louisville East/Hurstbourne is situated off North Hurstbourne Parkway, placing it in the heart of Louisville's business district. This strategic location offers relatively easy access to downtown Louisville, the University of Louisville, and the Louisville International Airport (SDF), typically around 13 miles away. Guests will find themselves in proximity to various dining establishments, shopping centers, and local attractions, making it a convenient base for exploring what Louisville has to offer. The hotel is also connected to a Home2 Suites property, allowing guests to potentially utilize amenities from both establishments, including an innovative Spin2Cycle laundry facility and complimentary on-site parking.

From an environmental perspective, the Hampton Inn Louisville East/Hurstbourne aims to provide a quiet and peaceful atmosphere, which many guests have noted contributes to a relaxing stay. The exterior is modern, and the overall property is described as clean and well-maintained. There's an outdoor entertainment area, a terrace, and barbecue grills, providing spaces for relaxation and socializing, particularly on pleasant evenings. For those traveling with electric vehicles, parking is readily available, and the hotel offers EV charging stations.

The hotel boasts a range of services designed to enhance the guest experience. A complimentary hot breakfast buffet is a highlight for many, offering a variety of options including waffles, eggs, yogurt, sausage, and fresh fruit. This is a significant perk for guests, especially those looking to start their day without additional breakfast expenses. For those who prioritize fitness and recreation, the hotel features an indoor saltwater pool, which is often praised as a pleasant place for a swim. There's also a 24-hour fitness center, equipped for guests to maintain their workout routines while away from home.

Each of the 89 well-appointed guest rooms at Hampton Inn Louisville East/Hurstbourne is designed with comfort in mind. Amenities commonly found in rooms include a mini-fridge, microwave, and iHome alarm clock. Guests can stay connected with free in-room Wi-Fi and work comfortably at an ergonomic desk or using a handy lap desk. The beds are often described as comfortable, contributing to a good night's sleep. Rooms also feature 49-inch HDTVs with premium channels. The bathrooms typically include free toiletries and hairdryers, with options for spacious showers or bathtubs. The hotel also offers accessible rooms for guests with mobility or hearing needs, including roll-in showers. For families, children aged 0 to 17 can often stay free of charge, and free cribs/infant beds are available upon request. Pets are allowed at this hotel, though charges may apply, typically around $75 per pet.

Other services available include a 24-hour front desk, express check-in and check-out, and laundry facilities. The hotel also has a business center for those who need to work during their stay. Multilingual staff are often on hand to assist guests, contributing to a welcoming and helpful environment. Coffee and tea are available in the lobby.

While the hotel offers a comprehensive set of features and services, it is important for prospective guests to be aware of varied customer experiences. Some past reviews indicate challenges with issues such as keycard malfunctions, inconsistency in room cleaning, and occasionally unsatisfactory customer service experiences with certain staff members. For instance, some guests have reported issues with promised rates not being honored, and difficulties in receiving refunds. There have also been mentions of noise disturbances from other guests, particularly during events, and inconsistencies in breakfast service. Some guests have noted that despite general cleanliness, specific areas like carpets might benefit from more thorough cleaning.

Promotional information often highlights the hotel's complimentary amenities such as free hot breakfast, free Wi-Fi, and free parking. Additionally, specific rates, like those for AAA members, can offer savings of up to 10% and allow members to earn Hilton Honors points. It is always advisable to check directly with the hotel or reputable booking platforms for the most current promotions and availability. When booking, it is recommended to confirm all details, especially regarding specific room features like mini-freezers, and to clarify any special rates or discounts.

In summary, the Hampton Inn Louisville East/Hurstbourne provides a range of amenities and a convenient location for travelers visiting Louisville, KY. Its features like the indoor pool, complimentary breakfast, and pet-friendly policy make it an attractive option for many. While overall reviews often point to positive aspects like staff friendliness and good breakfast, some past guest experiences highlight areas for potential improvement in service consistency and addressing guest concerns. By considering both the advertised features and past guest feedback, users looking for "Hotels Near Me" can make an informed decision about their stay at this Louisville establishment.

Hampton Inn Louisville East/Hurstbourne Photos

Hampton Inn Louisville East/Hurstbourne 4
Hampton Inn Louisville East/Hurstbourne 4
Hampton Inn Louisville East/Hurstbourne 4
Hampton Inn Louisville East/Hurstbourne 4
Hampton Inn Louisville East/Hurstbourne 4
Hampton Inn Louisville East/Hurstbourne 4
Hampton Inn Louisville East/Hurstbourne 4
Hampton Inn Louisville East/Hurstbourne 4
Hampton Inn Louisville East/Hurstbourne 4
Hampton Inn Louisville East/Hurstbourne 4

Hampton Inn Louisville East/Hurstbourne Location

Hampton Inn Louisville East/Hurstbourne

1150 Forest Bridge Rd building b, Louisville, KY 40223, USA

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Reviews

We picked this hotel for the price. If I could rate this a zero, I would! We had nothing but issues the entire stay. Originally I was booked at the Hampton Inn for 4 nights for $56 a night with our Friends & Family discount. We made sure to call in advance to make sure a small freezer was in the room to store breastmilk for our baby. I can’t transport breastmilk that is thawed. (Doesn’t matter though.) They assured us there was a freezer. We arrived and there was no freezer in our room. Not even a small one. I easily could freezer breastmilk and keep in frozen in our cooler, but I had no way to freeze it without a small freezer. So they moved us to a different room and we made sure we were still going to get our quoted rate from the previous reservation. This never happened! Our keycards didn’t work every-single-night we came back. Maintenance first said our battery needed to be changed. They changed it and we still had problems. We probably went through over 20 keycards while we were there. The room was never cleaned. Once they delivered towels for us, but the bed was never made. I had to go down to the front desk on day 3 to get new towels. I tried to do laundry one day and the front desk was out of the quarters. It was just problem after problem. Currently paid $140.35 a night. The front desk guy Kenny was such a pain to work with! He said he would call us to make sure this all got resolved, that never happened. I called Friday and he said I still needed to wait the 5 days for the transactions to post. Still waiting and our stay was a week ago. Ivory was very nice to us, but I still haven’t received the rate I was promised. Update: it’s been 2 weeks and still haven’t received a refund. I sent in my credit card statement, but they want me to speak to the front desk.

Apr 08, 2025 · Ali Spenler

My stay here was a complete mess. I check in and they don't recognize my Diamond status or even give me the free waters for all Hilton members. The beds were hard, the water in the shower barely goes above lukewarm and let out a horrible screeching sound when the hot water tap was turned all the way up, and worst of all is they had a children's event going on that night. Children running and yelling in the halls and rooms til late into the evening. I tried calling the front desk and they waved me off with "Well they're kids". I had to be up early the next morning but had time for breakfast. Only to find out they have 2 entirely different breakfast areas (one for the "event") and no way to tell which was which. I've had better service in dingy motels. Save your money, stay somewhere else.

Apr 09, 2025 · Liddy B

We stayed at the Hampton Inn Louisville East/Hurstbourne (28-30 March 2025) since we had a the basic motorcycle training all weekend here in Louisville. The hotel is colocated with Home2 Suites, so guests need to inform the receptionist which hotel they reserved upon checking in. Not too long after I completed check in, I received a text from Ivory (maybe the receptionist who checked me in) welcoming me to the hotel and advised me to use the text feature if I needed anything during my stay. I have only had this kind of text from Louisville Hilton hotels. I don't remember getting a text from Hilton hotels in other locations. Each time I have gotten these texts, I always felt that I was required to respond with a rating, especially after getting a follow up text the next day. The hotel offers free parking and Diamond member have a few spots reserved for them. The free breakfast was okay, and I loved the idea of the waffle maker, but I did not have a chance to use it since there was always a line for it. The coffee, tea, and hot water bar was also well-stocked. I always take advantage of the coffee :D. The health options, such as oats, fruit: apple and cantelope, and wheat bread, were a nice addition. However, I did notice that the only meat option was pork, which might be a drawback for some guests who don't eat pork. The gym and laundry facilities looked great, although I didn't use either one during my stay. My room was comfortable and spacious, a view of the road outside, and with a great bed that helped me get a good night's sleep, except for the children who were running and screaming during the late night hours. One thing that could be improved is the bathroom sink, which was very tiny. This was a minor quibble in an otherwise good stay. Also, I always like the option of having the liquid squeeze bottle shampoo, body wash, and lotion as opposed to the single use bars. All that to say, I was happy with my stay at the Hampton Inn Louisville East/Hurstbourne. The location, the amenities, and comfortable rooms made it a great value. Although I did not receive my Diamond perks upon check in or at all, I would stay here again and recommend it to others.

Mar 30, 2025 · Sandhya Marcia

Please read!! I would think twice before staying here. One night seven vehicles got broken into. I approached the front desk to borrow a broom or a shop vac and of course they claim they didn’t have either. It rained the whole time I was here and the employees parked under the Porta cachet , make it almost impossible to get in and out of the hotel. They stay dry and forced all their customers to be in the rain longer.

May 04, 2025 · Tony L

Absolutely gorgeous hotel, fantastic service, room was great, quiet, even though there were quite a few kids... Nicely done folls!! Congrats

May 08, 2025 · Michael Writesel

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