Hilton Garden Inn Hershey ico

Hilton Garden Inn Hershey

Hotels Near Of MePennsylvaniaDauphin CountyHummelstownEast Main Street

550 E Main St, Hummelstown, PA 17036, USA

3.0

We’ve stayed at this hotel multiple times and always returned—until now. On our most recent stay, a massive dog aggressively lunged and barked at me, my 4-year-old, and my mother. It was terrifying. We were afraid to even leave our room after that. I immediately reported the incident to the front desk, expecting at minimum a room change or some assurance of safety. Instead, they did absolutely nothing. No action. No follow-up. Nothing. It wasn’t until I reached out to corporate that a manager finally gave us a half-hearted apology. I had to escalate again to corporate just to get a refund. This experience showed me that this hotel has no real concern for guest safety or customer service when it matters most. We’ve been loyal customers, but after this, we will never stay here again—and I would strongly caution anyone traveling with children to look elsewhere.

Kierra
  • Overview
  • (717) 566-9292
  • www.hilton.com

Hilton Garden Inn Hershey Introduce

For those in Hummelstown, PA, and surrounding areas, or visitors looking for "Hotels Near Of Me," the Hilton Garden Inn Hershey presents itself as a prominent option, offering a blend of comfort and convenience. Located at 550 E Main St, Hummelstown, PA 17036, USA, this hotel aims to cater to a variety of travelers, from families on vacation to business guests. Its strategic location makes it an appealing choice for anyone seeking accommodation close to Hershey's renowned attractions and local amenities.

Upon entering the Hilton Garden Inn Hershey, guests are typically greeted by a welcoming environment. The lobby often features a warm and inviting atmosphere, complete with a fireplace and ample seating, providing a comfortable space for guests to relax, socialize, or simply unwind after a day of activities. This communal area can be a pleasant spot for a casual chat or to catch up on some reading, adding to the overall relaxed ambiance of the hotel.

The hotel's services are designed to enhance the guest experience. The front desk staff is generally described as friendly and helpful, aiming to assist guests with their needs, from check-in and check-out processes to providing local information and recommendations. While specific details on all services like concierge or bellhop are not provided, the general sentiment indicates a helpful team. For dining, the Hilton Garden Inn Hershey includes a small in-house restaurant. While it's noted that breakfast is not always included with the stay, the restaurant offers good food and generous portions, albeit with prices that some guests found a little high for a generic hotel dining area. This offers a convenient option for guests who prefer to dine on-site rather than venturing out for every meal. Additionally, the hotel features a sundries area, which can be very convenient for grabbing snacks, drinks, or forgotten essentials, though some guests have noted issues with expired items in the past, suggesting it's wise to check expiration dates.

The rooms at Hilton Garden Inn Hershey are a significant aspect of its offering. Guests generally praise the cleanliness of the rooms, which is a major positive. Each room typically comes equipped with complimentary k-cups for coffee, a small microwave, and a mini-fridge, adding to the convenience for guests who wish to store leftovers or prepare simple meals. The beds are described as sturdy, and the linens are consistently reported as fresh and clean, contributing to a comfortable night's sleep. However, some guests have found the beds to be a bit hard. While the rooms generally provide a pleasant stay, some minor maintenance issues have been noted, such as tubs not holding water or shower heads with errant streams. On the positive side, guests consistently report plentiful hot water and excellent water pressure, which are crucial for a comfortable shower experience.

Beyond the individual rooms, the Hilton Garden Inn Hershey offers several amenities to cater to diverse guest needs. For those looking to maintain their fitness routine, the hotel provides a gym, allowing guests to work out during their stay. An ATM is also available on-site, offering convenient access to cash. These facilities contribute to a more comprehensive and comfortable stay, ensuring guests have access to essential services without having to leave the premises.

One of the hotel's key features is its strategic location. It is situated near several shopping centers, providing easy access to a variety of retail options. This is particularly beneficial for guests who enjoy shopping or need to pick up any necessities during their stay. The proximity to restaurants ensures that guests have numerous dining choices within a short distance, catering to different tastes and preferences. The presence of a nearby gas station is another practical advantage, especially for those traveling by car, making it convenient to refuel before heading out for the day or embarking on the next leg of their journey.

While the Hilton Garden Inn Hershey has many positive attributes, it's essential to address all aspects of the guest experience. A significant concern raised by a past guest involved a safety incident with a dog, where a large dog aggressively lunged and barked at a family, causing fear and distress. The guest reported a lack of immediate action or concern from the front desk staff regarding this serious safety issue. It required escalation to corporate levels to receive a half-hearted apology and eventually a refund. This particular incident highlights the importance of timely and effective customer service, especially when guest safety is compromised. Potential guests, particularly those traveling with children, might want to consider this feedback and weigh it against the other positive aspects of the hotel. It underscores the importance of a hotel's response to critical incidents and their commitment to guest well-being.

In terms of promotional information, while specific current promotions are not provided in the given text, hotels like Hilton Garden Inn Hershey often offer various deals throughout the year. These can include discounts for Hilton Honors members, package deals that combine stays with local attractions, or seasonal promotions. It is always advisable to check the official Hilton Garden Inn website or call the hotel directly at (717) 566-9292 or +1 717-566-9292 for the most up-to-date offers and to inquire about any current discounts or loyalty programs that might be available for your stay. Given its popularity and brand affiliation, potential guests can often find competitive rates, especially when booking in advance or during off-peak seasons. The hotel’s presence on platforms like "Hotels Near Of Me" makes it easily discoverable for those seeking nearby accommodation.

In summary, the Hilton Garden Inn Hershey presents itself as a generally clean and well-equipped hotel with convenient amenities and a good location near shopping, dining, and other essentials. While it offers comfortable rooms with useful features like microwaves and fridges, and boasts friendly staff, potential guests should be aware of past issues concerning immediate guest safety response and the potential for minor room maintenance quirks. For those searching for "Hotels Near Of Me" in the Hummelstown/Hershey area, it remains a viable option, offering a blend of comfort, convenience, and a generally positive guest experience, particularly for travelers who prioritize cleanliness and practical in-room amenities.

Hilton Garden Inn Hershey Photos

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Hilton Garden Inn Hershey Location

Hilton Garden Inn Hershey

550 E Main St, Hummelstown, PA 17036, USA

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Reviews

We’ve stayed at this hotel multiple times and always returned—until now. On our most recent stay, a massive dog aggressively lunged and barked at me, my 4-year-old, and my mother. It was terrifying. We were afraid to even leave our room after that. I immediately reported the incident to the front desk, expecting at minimum a room change or some assurance of safety. Instead, they did absolutely nothing. No action. No follow-up. Nothing. It wasn’t until I reached out to corporate that a manager finally gave us a half-hearted apology. I had to escalate again to corporate just to get a refund. This experience showed me that this hotel has no real concern for guest safety or customer service when it matters most. We’ve been loyal customers, but after this, we will never stay here again—and I would strongly caution anyone traveling with children to look elsewhere.

May 11, 2025 · Kierra

A nice place near several shopping centers with restaurants and essentials, plus a gas station. No breakfast included with your stay, but they have a small 'restaurant'. Prices were a little high for a generic hotel dining area but the food was good and nice portions. Staff were great and friendly. The sundries area was well stocked but several items were expired by a lot like the goldfish. Rooms were very clean which was a huge bonus. Comes with complimentary kcups, a little microwave and small fridge. Beds were a bit hard but sturdy and linens were fresh and clean. Our tub didn't hold water and the shower head had a few errant streams of water that soaked the toilet and mirror after a shower, even with the curtain completely closed. Plentiful hot water though and excellent water pressure. Hotel has several amenities like a gym, atm, and fireplace in the lobby with seating hang-out area. Would stay here again.

Feb 17, 2025 · Victoria

Great service overall. Breakfast bar highly recommend. Room very nice. All amenities (fridge clean and nicely cold and comfortable king bed and room temp. Only issue was toilet not flushing well.

Feb 16, 2025 · Frank Moran

This hotel is not worthy of the Hilton brand. The facility is run down and disgusting. The halls are filthy, and the rooms are worse. Spit on walls, mildew/scum in the shower a running toilet and stains on the walls. Do not stay here!

May 19, 2025 · Jeff Miller

Great location and close to Sweet Lights/Hershey's Chocolate World. The staff was friendly and courteous. The hallways and rooms were OK. Pretty cramped room with uncomfortable pillows is what I remember. If you're just there for a bit - recommend for a 1 night stay.

Jan 02, 2025 · Dhiti Nanavati

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