Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG ico

Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG

Hotels Near Of MePennsylvaniaAllegheny CountyMunhallEast Waterfront Drive

658 E Waterfront Dr, Munhall, PA 15120, USA

3.0

My stay at the Holiday Inn was a mixed experience. The front desk staff were exceptionally helpful and kind, making check-in and other requests a breeze. They were accommodating and ensured our needs were met promptly. However, the experience at breakfast was disappointing and uncomfortable. The lady overseeing the breakfast area seemed unkind and displayed behavior that made us feel targeted, especially towards Hispanic guests. She closely monitored our group and made remarks about the amount of food we took, which felt unfair considering others were freely taking more portions. Her attitude towards us and her comments about the food were unwelcoming and frankly, unsettling. It created an uncomfortable atmosphere where we felt singled out and judged. This experience overshadowed an otherwise pleasant stay at the hotel. I hope the management addresses these issues to ensure that all guests are treated with the same respect and hospitality, regardless of background.

percival 0310
  • Overview
  • (412) 205-3904
  • www.ihg.com

Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG Introduce

For those searching for "Hotels Near Of Me" in the greater Pittsburgh area, particularly with an interest in convenience to shopping, dining, and outdoor activities, the Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG offers a compelling option. Located at 658 E Waterfront Dr, Munhall, PA 15120, USA, this hotel is strategically situated within the expansive Waterfront shopping and entertainment complex, providing guests with immediate access to a wide array of amenities right at their doorstep.

Environment and Location

The Holiday Inn Express Pittsburgh E - Waterfront Dr is nestled in Munhall, PA, a suburb just a short drive southeast of downtown Pittsburgh. Its most significant environmental advantage is its location directly within the Waterfront, a large retail and entertainment development built on the site of a former steel mill. This area has been transformed into a modern commercial hub, characterized by numerous big-box stores, specialty shops, movie theaters, and a diverse selection of restaurants. Guests can easily walk to various dining establishments ranging from fast casual to sit-down restaurants, offering a convenient solution for meals.

Beyond the commercial aspects, the hotel's location also offers access to significant recreational opportunities. It is notably situated directly on the Great Allegheny Passage (GAP) Bike Trail, a popular trail for cycling, walking, and running that stretches for hundreds of miles, connecting Pittsburgh to Washington D.C. This makes the hotel an excellent base for outdoor enthusiasts. While not in the immediate urban core, its proximity to major roadways allows for relatively easy access to downtown Pittsburgh attractions, including professional sports venues like Acrisure Stadium (formerly Heinz Field), PNC Park, and PPG Paints Arena, as well as cultural institutions and universities like the University of Pittsburgh and Duquesne University. The immediate vicinity is generally considered safe and well-lit due to the commercial development and constant activity.

Services and Amenities

As a Holiday Inn Express, the hotel is designed to provide essential comforts and conveniences for both business and leisure travelers. Key services and amenities include:

  • Complimentary Express Start™ Breakfast: Guests consistently praise the complimentary breakfast, which typically includes a variety of hot and cold items such as eggs, sausage, bacon, fresh fruit, yogurt, cereals, and the brand's signature cinnamon rolls. While one guest had a negative experience with a specific breakfast staff member, the overall quality and variety of the breakfast are generally well-regarded as "great," "amazing," and "5-star quality."
  • Free Wi-Fi: High-speed internet access is available throughout the hotel, allowing guests to stay connected.
  • Fitness Center: The hotel features a well-equipped fitness center, allowing guests to maintain their workout routines while traveling.
  • Business Center: For business travelers, a business center with computer access and printing facilities is available.
  • Meeting Space: The hotel offers limited meeting facilities, suitable for small gatherings or presentations.
  • Parking: Free on-site self-parking is available for guests, which is a significant advantage in the Pittsburgh area where parking can often be costly. Wheelchair-accessible parking is also provided.
  • Pet-Friendly Policy: The Holiday Inn Express Pittsburgh E - Waterfront Dr is a pet-friendly hotel, welcoming two pets of any size for an additional fee of $40 per pet, per night. Both dogs and cats are allowed, and small grassy areas are available on the property for pet use. However, a significant concern raised by a past guest indicates a strict policy regarding local residents (within 20 miles) and potentially higher fees for pets not accommodated on the first floor, which may not be clearly communicated on third-party booking sites. It is highly advisable to confirm pet policies and any residency restrictions directly with the hotel prior to booking, especially if using a third-party platform.
  • Comfortable Rooms: The hotel offers 91 guest rooms with options including King and Double beds. Rooms feature amenities such as 32-inch flat-screen TVs with premium channels, coffee/tea makers and free bottled water, pillowtop beds, hypo-allergenic bedding, a pillow menu, and blackout drapes. Private bathrooms include a shower/tub combination, free toiletries, and a hair dryer. Conveniences like a safe, iron/ironing board, and free local calls are also provided. Free cribs/infant beds are available on request. Rooms also feature energy-saving switches for eco-conscious travelers. The rooms are generally described as clean and comfortable, with recent reviews often mentioning excellent customer service.

The front desk staff generally receives high marks for being helpful, friendly, and accommodating, facilitating smooth check-ins and addressing guest requests promptly. They are noted for being quick to assist even on busy weekends.

Features and Unique Aspects

The most distinctive feature of this Holiday Inn Express is its embedded location within the Waterfront commercial district. This means guests have immediate access to a wealth of shopping, dining, and entertainment options without needing to drive. This walkability factor within a commercial zone sets it apart from many other hotels that might require driving for such amenities. Direct access to a variety of restaurants, cafes (like Starbucks), and entertainment venues makes it highly convenient. The direct access to the Great Allegheny Passage bike trail is another unique selling point, particularly for cyclists or those who enjoy outdoor walks along the river, providing excellent recreational opportunities right outside the hotel.

Being an IHG property, guests can expect a consistent brand standard in terms of room comfort and core amenities. The "Stay Smart®" philosophy of Holiday Inn Express emphasizes efficient and effective service, which aligns with guest feedback regarding the helpful staff. The free breakfast, while standard for the brand, is a valued inclusion for many travelers, saving time and money. The pet-friendly policy, despite some reported issues with its implementation or communication, makes it a viable option for travelers with furry companions, provided all specific terms are clarified beforehand.

Promotional Information and Considerations

As part of the IHG family of brands, the Holiday Inn Express Pittsburgh E - Waterfront Dr participates in the IHG One Rewards loyalty program, allowing guests to earn and redeem points for stays. Members gain access to exclusive rates and promotions, with elite tiers offering bonus earnings, late checkout, and complimentary upgrades. Potential guests can often find promotional rates and special offers by booking directly through the IHG website (IHG.com) or by utilizing corporate, AAA, or senior discounts. It is always recommended to check the hotel's official website or contact them directly at (412) 205-3904 or +1 412-205-3904 for the most current pricing, packages, and to clarify any specific policies.

Based on guest feedback, there are a few important considerations for prospective visitors. While the hotel is generally praised for its location and cleanliness, a significant issue noted by one guest was a deeply unsettling experience during a scheduled fire drill that lacked proper guest notification, where an "attention, attention" message came from a ceiling speaker within the room, leading to confusion and discomfort. This highlights the importance of clear communication regarding such events, which guests might wish to inquire about upon check-in. Additionally, while the front desk staff are consistently helpful, a past review highlighted an uncomfortable experience with a breakfast staff member, particularly concerning remarks about food consumption and a perceived targeting of specific guests. This suggests that while overall staff performance is good, there may be isolated instances of inconsistent service. Furthermore, as mentioned, the hotel's pet policy and restrictions on local residents (within a 20-mile radius) might not be fully transparent on third-party booking sites, leading to unexpected complications upon arrival. It is crucial for guests to directly confirm these policies to avoid disappointment. Despite these points, the Holiday Inn Express Pittsburgh E - Waterfront Dr remains a popular choice for its convenient location and value, especially for those prioritizing accessibility to the Waterfront amenities and the Great Allegheny Passage.

Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG Photos

Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG 4
Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG 4
Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG 4
Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG 4
Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG 4
Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG 4
Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG 4
Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG 4
Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG 4
Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG 4

Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG Location

Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG

658 E Waterfront Dr, Munhall, PA 15120, USA

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Reviews

My stay at the Holiday Inn was a mixed experience. The front desk staff were exceptionally helpful and kind, making check-in and other requests a breeze. They were accommodating and ensured our needs were met promptly. However, the experience at breakfast was disappointing and uncomfortable. The lady overseeing the breakfast area seemed unkind and displayed behavior that made us feel targeted, especially towards Hispanic guests. She closely monitored our group and made remarks about the amount of food we took, which felt unfair considering others were freely taking more portions. Her attitude towards us and her comments about the food were unwelcoming and frankly, unsettling. It created an uncomfortable atmosphere where we felt singled out and judged. This experience overshadowed an otherwise pleasant stay at the hotel. I hope the management addresses these issues to ensure that all guests are treated with the same respect and hospitality, regardless of background.

Jan 17, 2025 · percival 0310

Beware if booking on a third party site like Priceline. It is the hotel’s responsibility to have an updated policy on the site. I came here in the middle of the night due to a power outage and was turned away due to living less than 20 miles from the property and because they can only accommodate dogs on the first floor without a fee triple the nightly rate. I would never have booked if these policies were accurately reflected online. Luckily Priceline was much more helpful than this hotel.

Apr 08, 2025 · Melissa Roycroft

Update: the hotel very kindly reached out to us and refunded our night. They also told us about all the precautions taken after we informed them of the experience. Customer service was wonderful and very much appreciated. We have stayed at this hotel several times without issue. Last night we checked into room 308, late at night and found multiple bed bugs in the room. We quickly packed all our things and went downstairs to change the room. However, when we went down and told the front desk and it was clear from her reaction she didn't believe us and didn't seem to take this seriously. She did give us another room and we checked everything and found no bed bugs. But I was definitely taken back by her lack of reaction.

Dec 29, 2024 · Samantha Turley

NOT PET FRIENDLY !! Expedia listed the property as “dog and cat friendly”.The properties own website states “pet friendly”. Buried way at the bottom of the properties website it states “dogs only” The desk clerk “Georgina” or something like that was extremely curt and rude, and repeatedly was rolling her eyes as I asked questions. Extremely unprofessional. I’m certain her attitude had more to do with the color of my skin as opposed to anything else. Even when I showed her the Expedia listing. She said that’s not her problem. She needs to be fired. The front entry was covered in huge clumps of mud. The parking lot is extremely small. The adjacent commercial lots had a sign stating no truck parking, will be towed. If you have a trailer. Do not go here. In fact…. Just book another hotel. There are plenty in the area. This property should be scored a zero.

May 07, 2025 · Jeffrey Cushman

This place is good and the rooms are clean. Helen was great in making some corrections where I was charged extra for additional room. Overall best place to stay near Pittsburgh downtown for a reasonable price for a 3-star hotel

Mar 25, 2025 · Mounika K

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