Holiday Inn Express & Suites Bensenville - O'Hare by IHG ico

Holiday Inn Express & Suites Bensenville - O'Hare by IHG

Hotels Near Of MeIllinoisDuPage CountyBensenvilleEast Grand Avenue

811 E Grand Ave, Bensenville, IL 60106, USA

4.0

I booked a park fly stay here and this was my first time doing this and traveling solo. I had no issues checking in the first night or with the parking. My flight got in at 1am on a Sunday. When I got back to the hotel to check in they had told me that all the rooms had been booked. I didn’t understand how this could had happened as I had already had this reserved and confirmed this with the hotel front desk upon check in before my flight. The front desk attendant stated that he actually had a room that the guest ended up not staying. He checked me in and gave me the key. As I went into the room I noticed the light already on and a used wash cloth laying on the floor. I noticed a bag of fast food in the desk and when I looked over noticed that the bed was “used” with a huge stain on top. I immediately went back down stairs and informed the front desk that the guest may have not stayed but the used the room. He told me to call back the next day and ask for a refund since I couldn’t stay. I had to drive 2.5 hours home at 2am after traveling since Saturday morning. I called the next day and the lady I spoke with refused to refund me even know the hotel staff from the night before explained what happened and so did I. They charged me for a room someone else used and refuse to refund me. I am currently disputing this with my credit card company! This is unacceptable taking advantage of the situation and getting paid twice for a room since they charged me and likely charged the other people. Also I did not refuse to stay, I refused to stay in a room that someone had sex in and wasn’t cleaned!

Savannah M
  • Overview
  • (630) 475-8181
  • www.ihg.com

Holiday Inn Express & Suites Bensenville - O'Hare by IHG Introduce

Introduction / Overview

For residents of Illinois, particularly those in the Chicagoland area, finding a hotel that serves as a reliable base for travel or local events is a common need. The Holiday Inn Express & Suites Bensenville - O'Hare by IHG is a hotel that aims to meet this need by providing a straightforward and comfortable stay with a focus on convenience and value. This hotel is part of a well-known chain that many travelers trust for its consistent amenities and service. It is a newer property, offering a modern design and facilities that are meant to provide a clean and inviting atmosphere. The hotel's primary appeal lies in its strategic location near O'Hare International Airport, which makes it an ideal choice for the popular "park and fly" packages that many locals use to simplify their travel plans. It's a place that is designed to cater to a variety of guests, from solo travelers and families to business professionals. While the hotel offers a range of services aimed at making a stay as smooth as possible, it is important for potential guests to be aware of the experiences of others, which can sometimes vary. The hotel's commitment to customer service and a reliable, albeit basic, set of amenities are key to its standing in the Bensenville community and among travelers in the region.

Location and Accessibility

The Holiday Inn Express & Suites Bensenville - O'Hare is located at 811 E Grand Ave, Bensenville, IL 60106. This location is a major advantage, especially for those in Illinois who need easy access to air travel. Situated just a few miles from O'Hare International Airport (ORD), the hotel is a convenient choice for guests flying in or out of the city. To enhance this convenience, the hotel offers a free 24-hour shuttle service to and from the airport. This service, which a review noted as being reliable, is a significant benefit for anyone looking to avoid the high costs and stress of airport parking. The hotel's location also places it near major interstates, including I-290, I-294, and I-90, making it an excellent base for exploring the western suburbs or for easy travel into downtown Chicago. Bensenville is a well-connected suburb, and the hotel is within a short driving distance of popular commercial centers and attractions. For instance, it is a short drive to the Donald E. Stephens Convention Center, making it suitable for business travelers attending events. The presence of complimentary parking at the hotel is another valuable feature for those with their own vehicles, providing a secure and cost-effective solution. This combination of airport proximity and access to major roadways makes the Holiday Inn Express & Suites Bensenville - O'Hare a highly practical choice for a wide variety of travel needs within Illinois.

Services Offered

The Holiday Inn Express & Suites Bensenville - O'Hare provides a range of services that are characteristic of the brand, all aimed at delivering a comfortable and efficient stay. These services focus on the fundamentals of a good hotel experience, ensuring that guests have what they need to relax and be productive.

  • Complimentary Hot Breakfast: A key feature of the brand is the free, hot breakfast buffet, which includes the famous cinnamon rolls, a variety of eggs, and other hot and cold options to give guests a great start to their day.
  • Free 24-Hour Airport Shuttle: The hotel offers a shuttle service to O'Hare International Airport, running on a regular schedule, which is a great benefit for travelers.
  • Free Wi-Fi: High-speed wireless internet is available throughout the hotel, a vital amenity for both business and leisure guests who need to stay connected.
  • 24/7 Front Desk: The front desk is staffed around the clock, with friendly and courteous attendants ready to assist with check-in, check-out, and any other guest needs.
  • Indoor Pool and Fitness Center: The hotel features an indoor swimming pool and a well-equipped fitness center, providing opportunities for recreation and exercise.
  • Guest Laundry Facilities: For guests on longer stays, on-site laundry facilities are available for convenience.

Features / Highlights

In addition to its services, the Holiday Inn Express & Suites Bensenville - O'Hare offers several key features that contribute to its appeal. These highlights are what guests often remember and mention, shaping their overall impression of the hotel.

  • Modern and Clean Rooms: The hotel is a newer property, and guests often note the cleanliness and modern layout of the rooms. The beds and pillows are frequently described as very comfortable, ensuring a good night's sleep.
  • "Park and Fly" Packages: For Illinois residents, the ability to book a "park and fly" stay is a major highlight. These packages offer a convenient and often more affordable way to park your car at the hotel for the duration of your trip and use the shuttle to get to the airport.
  • Spacious and Well-Equipped Rooms: Rooms and suites come with essential amenities like a mini-refrigerator, microwave, Keurig coffeemaker, and a large flat-screen TV, adding to the comfort of the stay.
  • Free Parking: The hotel provides complimentary parking for guests, a valuable feature that helps to reduce the overall cost of a trip.
  • Customer Service: Positive reviews often highlight the helpfulness, friendliness, and courtesy of the front desk staff, indicating a commitment to good customer service.
  • Convenient Accessibility: The hotel’s proximity to major highways and the airport makes it an extremely practical choice for travelers in the region, reducing travel time and stress.

Contact Information

For reservations or more information about the Holiday Inn Express & Suites Bensenville - O'Hare by IHG, you can use the following contact details:

Address: 811 E Grand Ave, Bensenville, IL 60106, USA

Phone: (630) 475-8181

Mobile Phone: +1 630-475-8181

Conclusion: Why this place is suitable for locals

For Illinois residents, the Holiday Inn Express & Suites Bensenville - O'Hare is a versatile and valuable resource for a number of local needs. Its location and services make it an ideal starting point for a stress-free vacation. The "park and fly" options are particularly attractive for those who want to avoid the high costs and logistical headaches of parking at O'Hare. For local businesses, the hotel serves as a great option for housing out-of-town clients or a convenient place for employees to stay during a conference or event. The hotel's proximity to major expressways also makes it a solid choice for a local "staycation," where you can enjoy the amenities like the indoor pool and comfortable rooms without a long drive. While some customer reviews highlight significant issues, such as cleanliness and reservation problems, other reviews praise the friendly staff, reliable shuttle service, and comfortable accommodations, indicating that experiences can vary. For a local looking for an affordable, convenient, and amenity-rich option in the O'Hare area, the Holiday Inn Express & Suites Bensenville - O'Hare offers a practical solution, particularly for those who prioritize a good location and a reliable shuttle service for their travel needs.

Holiday Inn Express & Suites Bensenville - O'Hare by IHG Photos

Holiday Inn Express & Suites Bensenville - O'Hare by IHG 4
Holiday Inn Express & Suites Bensenville - O'Hare by IHG 4
Holiday Inn Express & Suites Bensenville - O'Hare by IHG 4
Holiday Inn Express & Suites Bensenville - O'Hare by IHG 4
Holiday Inn Express & Suites Bensenville - O'Hare by IHG 4
Holiday Inn Express & Suites Bensenville - O'Hare by IHG 4
Holiday Inn Express & Suites Bensenville - O'Hare by IHG 4
Holiday Inn Express & Suites Bensenville - O'Hare by IHG 4
Holiday Inn Express & Suites Bensenville - O'Hare by IHG 4
Holiday Inn Express & Suites Bensenville - O'Hare by IHG 4

Holiday Inn Express & Suites Bensenville - O'Hare by IHG Location & Map

811 E Grand Ave, Bensenville, IL 60106, USA

Reviews

I booked a park fly stay here and this was my first time doing this and traveling solo. I had no issues checking in the first night or with the parking. My flight got in at 1am on a Sunday. When I got back to the hotel to check in they had told me that all the rooms had been booked. I didn’t understand how this could had happened as I had already had this reserved and confirmed this with the hotel front desk upon check in before my flight. The front desk attendant stated that he actually had a room that the guest ended up not staying. He checked me in and gave me the key. As I went into the room I noticed the light already on and a used wash cloth laying on the floor. I noticed a bag of fast food in the desk and when I looked over noticed that the bed was “used” with a huge stain on top. I immediately went back down stairs and informed the front desk that the guest may have not stayed but the used the room. He told me to call back the next day and ask for a refund since I couldn’t stay. I had to drive 2.5 hours home at 2am after traveling since Saturday morning. I called the next day and the lady I spoke with refused to refund me even know the hotel staff from the night before explained what happened and so did I. They charged me for a room someone else used and refuse to refund me. I am currently disputing this with my credit card company! This is unacceptable taking advantage of the situation and getting paid twice for a room since they charged me and likely charged the other people. Also I did not refuse to stay, I refused to stay in a room that someone had sex in and wasn’t cleaned!

Jul 08, 2025 · Savannah M

Shuttle service was reliable. Booked through park and fly for much less than through iHG. Accessible room was hard to get into because of a door knob issue. Very comfy bed and pillows. Could have been cleaner. Front desk guy was friendly and courteous and helpful.

Jul 23, 2025 · f stavins

This place I chose for cleanliness and it was clean modern and comfy. Breakfast had many choices. We arrived late in day and ordered pizza from Mamma Maria's which was amazing. Thin well cooked crust fresh toppings lots of cheese. This ihg location is not near any stores or restaurants. Chose because of shuttle to O Hare. Shuttle was good. Confusing at first. We were dropped off away from hotel lobby. That was a bummer as we were tired from 11 hrs flight.

Apr 30, 2025 · s smith

My favorite place to stay when I'm anywhere near the Chicago area. Staff is always friendly and professional. Feels like family as all of the faces are familiar and consistent. I have been traveling thru Chicago for the past 2 years for work, and i have stayed at a few other hotels in attempts to save money, or just get a different view and have not been nearly as satisfied as i have been by staying here. "If it ain't broke, don't try to fix it"!!

May 12, 2025 · Lawrence Mabry

First room had ants in they never vacuumed in the hallway. They said I booked thru a third party but my receipt and paper work did not display such. When I booked the guy said they had a shuttle from the amtrac station. The manager shah tina never offered to compensate me there was no way I could have changed hotels they automatically took the payment as soon. As I booked

Jul 22, 2025 · Yolonda4cf Hardin

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