Hotels Near Of MeWisconsinWalworth CountyElkhornWest O'Connor Drive
200 W O'Connor Dr, Elkhorn, WI 53121, USA
Urgent Complaint Regarding Room Conditions and Staff Conduct I’m writing to report a very disappointing experience during my recent stay. The room was not clean—it smelled strongly of sweat and like a wet dog. At 4 a.m., I had to wake up just to spray the room myself. I even ended up changing all the bed linens on my own. Despite keeping the door open for hours, the odor remained. The manager told me the room would receive a deep cleaning the next day, but unfortunately, I am checking out early in the morning and won’t benefit from that. We regularly send staff from our AG company to this hotel, and my husband and I always stay here during our business trips. This is the first time we’ve had such an unpleasant experience. Additionally, the receptionist was rude and unhelpful, and the restaurant floor was sticky and clearly not well-maintained. This level of service and cleanliness is unacceptable. I hope management takes this seriously—both the staff and cleaning standards need immediate attention. Sincerely, Paula Wicks
For residents of Wisconsin, a trip to the scenic Lake Geneva area is a popular choice for a local getaway, business trip, or family vacation. Situated just outside of the most bustling tourist spots, the Holiday Inn Express & Suites Elkhorn - Lake Geneva Area by IHG offers a comfortable and convenient home base for exploring the region. This hotel is designed to provide a reliable and efficient stay, with a focus on delivering the essential amenities that travelers truly value. It’s a place that many people, including business travelers, have come to rely on for its consistency and value. This article will provide a detailed overview of what you can expect when you stay here, helping you decide if it's the right choice for your next trip to Walworth County.
The Holiday Inn Express brand is known for its "Stay Smart" philosophy, which means providing a modern, clean, and comfortable experience without unnecessary frills. This Elkhorn location generally lives up to that reputation, with many guests praising the hotel's cleanliness, comfortable rooms, and friendly staff. One satisfied guest specifically mentioned that the room was "very clean and quiet," contributing to a "really relaxing stay." The staff is also a highlight, with a review noting a "wonderful, super friendly, and helpful" lady at check-in. The hotel's commitment to guest satisfaction is a recurring theme in positive feedback, making it a dependable choice for many travelers.
However, it's also important to acknowledge that experiences can vary. A detailed complaint from a regular guest brought to light some significant issues with a particular stay, including a strong odor in the room and what they described as a rude and unhelpful receptionist. This review points to the occasional lapses that can occur, even at a well-regarded hotel. The guest's frustration highlights the importance of maintaining consistent cleanliness and professional service across the board. While the manager's offer of a deep cleaning was a step toward a resolution, the incident shows that guests' perceptions are heavily influenced by the immediate quality of their stay. For repeat customers, like the guest from the AG company, a single bad experience can be very impactful.
Despite this isolated incident, the majority of public data points to a positive overall experience. The hotel's value proposition, with its complimentary hot breakfast and modern amenities, makes it a popular choice. The hotel has a loyal following, and many guests, including the one who had a great stay, would "definitely come back again." This suggests that the hotel typically provides the kind of reliable and pleasant experience that travelers have come to expect from the brand.
The Holiday Inn Express & Suites Elkhorn is located at 200 W O'Connor Dr, Elkhorn, WI 53121. Its location is a major asset, especially for locals traveling to the area. Elkhorn is the county seat of Walworth County, and the hotel's position provides a perfect balance between being near key local attractions and major travel routes. It’s conveniently situated near I-43, which makes it easily accessible from cities like Milwaukee and Madison.
The hotel is an excellent base for exploring the Lake Geneva area. While it's in Elkhorn, it's only a short drive away from the main attractions of Lake Geneva itself, including the downtown area, the lakefront, and various shops and restaurants. This means guests can enjoy the lively atmosphere of Lake Geneva during the day and retreat to a quieter, more affordable location in the evening. The hotel's proximity to local attractions such as the Walworth County Fairgrounds, Alpine Valley Ski Hill, and several golf courses, including Evergreen Country Club, makes it a great choice for a variety of interests.
Parking is another strong point for this location. The hotel offers plenty of on-site, free self-parking, which is a significant convenience for guests traveling by car. This is particularly helpful in a region where parking can sometimes be a challenge, especially during peak tourist season. The area around the hotel is generally considered safe and well-maintained, providing peace of mind for guests during their stay.
The Holiday Inn Express & Suites brand is built around providing a set of core, high-quality services to ensure a smooth stay.
What makes the Holiday Inn Express & Suites Elkhorn a popular choice are its specific features that enhance the overall guest experience.
For more information or to make a reservation, you can contact the Holiday Inn Express & Suites Elkhorn - Lake Geneva Area using the following details:
Address: 200 W O'Connor Dr, Elkhorn, WI 53121, USA
Phone: (262) 723-1888
For Wisconsin residents, the Holiday Inn Express & Suites in Elkhorn is a smart and practical choice for a trip to the Lake Geneva area. We know that sometimes a weekend away is about convenience and value just as much as it is about the destination. This hotel provides a reliable and familiar experience, backed by the strength of a major brand. Its location offers the perfect opportunity to enjoy all the beauty and excitement of Lake Geneva without the higher costs and crowds of staying directly in the city.
The hotel’s amenities, especially the free hot breakfast and indoor pool, make it an excellent option for families looking for an easy and affordable getaway. For those traveling for business or attending one of the many events at the Walworth County Fairgrounds, the hotel provides a clean, quiet, and professional environment with all the necessary services. A stay here is a great way to enjoy a local vacation with all the comforts of home, and without the hassle. It's a dependable and welcoming place that has earned its reputation as a go-to hotel for many Wisconsin residents.
200 W O'Connor Dr, Elkhorn, WI 53121, USA
Urgent Complaint Regarding Room Conditions and Staff Conduct I’m writing to report a very disappointing experience during my recent stay. The room was not clean—it smelled strongly of sweat and like a wet dog. At 4 a.m., I had to wake up just to spray the room myself. I even ended up changing all the bed linens on my own. Despite keeping the door open for hours, the odor remained. The manager told me the room would receive a deep cleaning the next day, but unfortunately, I am checking out early in the morning and won’t benefit from that. We regularly send staff from our AG company to this hotel, and my husband and I always stay here during our business trips. This is the first time we’ve had such an unpleasant experience. Additionally, the receptionist was rude and unhelpful, and the restaurant floor was sticky and clearly not well-maintained. This level of service and cleanliness is unacceptable. I hope management takes this seriously—both the staff and cleaning standards need immediate attention. Sincerely, Paula Wicks
Jul 22, 2025 · PAULA WICKSWe had a great stay at the Holiday Inn Elkhorn! The lady who checked us in was wonderful, super friendly, and helpful with everything we needed. The rooms were very clean and quiet, which made for a really relaxing stay. Plus, Holiday Inn has one of the best breakfasts out there! I would definitely come back again. Highly recommend!
Jul 29, 2025 · Gavin SmithDecent price, clean and comfortable. Location was further away from what we wanted, but other locations were booked due to concerts, or way too expensive for what they were. Breakfast was good for a smaller hotel. The was a fire alarm "test" late one night that was a little unorthodox. Parking looked like it could get tight, there were some bigger trucks taking entire sections of spots. Would stay again, a solid backup for our Burlington/Silver Lake visits.
Jul 28, 2025 · Tim RudolphI’m not sure if the prices were hiked because there was a concert, but I was surprised with what we got for $339/night. The room was super musty and humid. There was also feces all over the toilet 🤮. We let the front desk know and they said they’d send someone up when we left. Someone did come clean the room but they didn’t clean the toilet! Later that night we told the desk again and the man working the desk went up and cleaned it himself. We were also told the air conditioner couldn’t keep up with the rooms which is why it was humid. It was only 80 degrees and our friend’s rooms were not like that. The building itself was newer and nice. On top of all this, our friends that joined us checked in and were given their room keys. When they went in, someone was already in the room! Overall it wasn’t a great experience.
Jul 27, 2025 · Lindsey BarnowskiWe are beyond disappointed with our experience at the Holiday Inn Elkhorn WI. Despite having confirmed reservations with a confirmation number, the hotel inexplicably released or canceled but the bride’s parents' room — both nights of the wedding weekend. Hotel response in previous reply is NOT accurate!! This was not a last-minute booking; we had everything arranged well in advance and received written confirmation. When we arrived, we were told rooms were no longer available with little explanation and zero accountability. I’m not sure how they can claim it was rooms that were “not picked up” when there is proof of confirmation numbers. There were also issues early on with rooms being released from the block months in advance, prior to the booking deadline despite having a written contract. Blame was placed on a former manager and they stated “we can’t build more rooms” when questioned about how this would be resolved. Many were left scrambling to find alternate options, which were much higher in price. Luckily they did add some suites to the block at the same rate as the regular rooms. This level of negligence and lack of professionalism is absolutely unacceptable for any guest, let alone during such an important life event. We trusted them with something deeply important and were met with chaos, stress, and disappointment. We would strongly advise anyone — especially those planning important events — to look elsewhere for accommodations. This experience showed a complete disregard for guest commitments and a failure to deliver even the most basic standard of hospitality.
Jul 07, 2025 · monica Sepic210 Commerce Ct, Elkhorn, WI 53121, USA
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