Holiday Inn Express & Suites San Antonio NW Near Seaworld by IHG ico

Holiday Inn Express & Suites San Antonio NW Near Seaworld by IHG

Hotels Near Of MeTexasBexar CountySan AntonioFar West SideAmelia Pass

9536 Amelia Pass, San Antonio, TX 78254, USA

3.0

Service is a ZERO star rating at this location. Long story long, went to check in at this location yesterday and was met by a rude gentleman that stated "no power right now, you can't check in". No good afternoon, no hello, no I'm sorry we're experiencing some technical difficulties, just a rude "we can't do anything for you, go get dinner or something and come back in 2, 3, or 4 hours". Keep in mind this was at 3:30 (check in was at 3). The gentleman stated it was a city problem but all surrounding restaurants had power as that's where we had to go wait for 4+ hours. I asked the man after 7 when we checked in, would we be compensated in some way for the issue and he very "professionally" stated "talk to the manager that will be here tomorrow morning, I don't know anything bro". Wake up this morning and go to check out and ask about this issues, the front desk lady stated she didn't even know it occurred but of course she also can't help me and turns out there is no manager on the desk this morning but the evening guy was just pushing the issues off to someone else. SURPRISE SURPRISE! Of note, I did book this property through a 3rd party that had nothing to do with the power outage or this "Privately owned" Holiday Inn and their inadequately capable back up power management plan. I don't necessarily think the 3rd party should be responsible for giving me a refund or a pro rated discount for the stay, but this privately owned hotel should be coming up with a plan to compensate people for their delayed check in times. When you want to check out of a hotel at 2PM rather than 11AM, there is a fee that is paid. I wanted to check in at 3PM, but wasn't able to until 7PM or later- figure out how to make up for it. I would NOT recommend staying at this hotel as the staff were unprofessional, rude, poorly managed as why would there be no manager on shift during the weekends (most busy time), and their inability to problem solve and help take care of their guests.

Cyle Kroft
  • Overview
  • (210) 684-7666
  • www.ihg.com

Holiday Inn Express & Suites San Antonio NW Near Seaworld by IHG Introduce

Howdy, fellow Texans! When planning a trip to the vibrant city of San Antonio, especially if SeaWorld or the Six Flags Fiesta Texas area is on your itinerary, finding a comfortable and conveniently located hotel is key. Today, we're diving into the details of the Holiday Inn Express & Suites San Antonio NW Near SeaWorld by IHG, located at 9536 Amelia Pass, San Antonio, TX 78254, USA. This hotel aims to provide a reliable and familiar experience, characteristic of the Holiday Inn Express brand, but it's always good to have the full picture before you book.

San Antonio is a city that draws visitors for countless reasons, from its historic landmarks and bustling Riverwalk to its world-class theme parks and significant military presence. For Texans traveling within our great state, convenience and value are often top priorities. The Holiday Inn Express brand is known for offering essential amenities and a complimentary breakfast, making it a popular choice for families and business travelers alike.

In this article, we'll give you a clear, engaging, and factual overview of the Holiday Inn Express & Suites San Antonio NW Near SeaWorld. We'll cover its location and how accessible it is to popular attractions, detail the services you can typically expect, and highlight its key features. Crucially, we will also incorporate insights from real customer reviews. It's important to present a balanced view, acknowledging both the positive aspects and any reported challenges, so you, our fellow Texans, can make the most informed decision for your upcoming stay. Our aim is to provide a truthful perspective from a local user's viewpoint, ensuring you know exactly what to anticipate.

So, whether you're planning a fun-filled family vacation to the theme parks or a business trip to the Northwest side of San Antonio, read on to get a comprehensive understanding of what the Holiday Inn Express & Suites San Antonio NW Near SeaWorld has to offer.

Location and Accessibility

The Holiday Inn Express & Suites San Antonio NW Near SeaWorld by IHG is situated at 9536 Amelia Pass, San Antonio, TX 78254, USA. This address places it in the northwest quadrant of San Antonio, a strategic location particularly beneficial for certain types of travelers.

As its name suggests, one of the prime benefits of this hotel's location is its proximity to major San Antonio attractions like SeaWorld San Antonio and Six Flags Fiesta Texas. For families planning visits to these popular theme parks, the drive from the hotel to the parks is generally short and convenient, significantly reducing travel time and allowing for more enjoyment at the attractions.

Beyond the theme parks, the hotel's location offers relatively easy access to other key areas via major roads. Amelia Pass provides connection to significant thoroughfares, which can lead to Loop 1604 and potentially I-10, allowing for broader city access. This makes it a viable option for:

  • Business Travelers: For those conducting business in the growing northwest San Antonio area, including corporate parks, the University of Texas at San Antonio (UTSA), and medical facilities like Christus Santa Rosa Hospital, the hotel’s location can be quite practical.
  • Military Families: Given San Antonio's strong military presence, the hotel's proximity to bases like Lackland Air Force Base can be a factor for visiting families, though a short drive would still be required.
  • Shopping and Dining: The hotel is typically within a reasonable distance of shopping centers like Ingram Park Mall and The Shops at La Cantera, as well as a variety of dining options, offering convenience for guests looking for amenities outside the hotel.

While not in the immediate downtown core of San Antonio, its location in the northwest offers a quieter environment, often with easier parking, which can be appealing for those with their own vehicles. However, reliance on personal transportation or ride-sharing services would be necessary for exploring central San Antonio attractions.

Services Offered

Holiday Inn Express & Suites properties are known for offering a consistent range of services designed to provide a comfortable and efficient stay, and the San Antonio NW Near SeaWorld location generally adheres to these standards. Here's what guests can typically expect:

  • Complimentary Express Start™ Breakfast: A hallmark of the brand, this hotel provides a free buffet breakfast. This usually includes hot items like eggs, bacon or sausage, biscuits, and Holiday Inn Express's signature cinnamon rolls, alongside cold cereals, fruit, and coffee.
  • Free Wi-Fi: High-speed wireless internet access is generally provided throughout the hotel, including in guest rooms and common areas, allowing guests to stay connected.
  • Outdoor Pool: The hotel features an outdoor swimming pool, which is a great amenity for relaxing and cooling off, especially during the warm Texas months.
  • 24-Hour Fitness Center: A fitness center with various exercise equipment is available around the clock, catering to guests who wish to maintain their workout routine.
  • 24-Hour Business Center: For business travelers, a dedicated area with computers and printing capabilities is typically accessible 24/7.
  • Guest Laundry Facilities: Self-service laundry facilities are available on-site, a convenient feature for longer stays or for families.
  • Free Self-Parking: The hotel generally offers complimentary on-site parking for guests, which is a significant convenience in San Antonio.
  • Front Desk Services: A 24-hour front desk is staffed to assist with check-in, check-out, and any guest inquiries.
  • Housekeeping: Daily housekeeping services are typically provided to ensure clean and refreshed rooms.

It's important to note, however, that while these services are standard, the quality and consistency of their delivery can vary. As highlighted by some customer reviews, there have been instances where services like daily room cleaning or front desk assistance did not meet expectations, and issues related to essential services like power outages have been reported.

Features / Highlights

The Holiday Inn Express & Suites San Antonio NW Near SeaWorld by IHG offers a range of features designed to enhance a guest's stay, fitting the brand's reputation for providing comfortable and convenient accommodations. Here are some typical highlights:

  • Comfortable Guest Rooms: Rooms are generally equipped with essential amenities for comfort, including premium bedding with pillowtop mattresses, a desk, a 42-inch flat-screen TV with premium channels, a microwave, and a mini-refrigerator. Hypo-allergenic bedding and a pillow menu are also often available.
  • Proximity to Theme Parks: A major draw for this specific location is its close proximity to SeaWorld San Antonio and Six Flags Fiesta Texas, making it a convenient base for families and thrill-seekers.
  • Complimentary Breakfast: The free Express Start™ Breakfast buffet is consistently a popular feature, offering a convenient and cost-saving start to the day.
  • Outdoor Pool and Sun Deck: The outdoor pool, along with sun loungers and a terrace, provides a pleasant space for relaxation and enjoyment, especially in the Texas heat.
  • Modern Fitness Center: A 24-hour fitness center allows guests to stay active on their schedule.
  • Free Wi-Fi and Business Amenities: Complimentary high-speed Wi-Fi and a 24-hour business center cater to both leisure and business needs, ensuring guests can stay connected and productive.
  • Family-Friendly Amenities: With features like in-room microwaves and refrigerators, and cribs available upon request, the hotel aims to cater to families traveling with children.
  • Soundproofed Rooms: Some rooms may offer soundproofing, which can be a beneficial feature for ensuring a restful night's sleep, particularly in a hotel that might experience varying levels of guest activity.

However, it's crucial for potential guests to be aware of the notable concerns raised in some customer reviews. These include issues with staff professionalism, management's responsiveness to problems (like power outages and delayed check-ins), and inconsistencies in room maintenance (e.g., dripping faucets, cleanliness of guest laundry machines). While many guests have positive experiences regarding room cleanliness, it's important to consider all feedback to form a complete picture.

Promotions or Special Offers

As part of the IHG (InterContinental Hotels Group) family, the Holiday Inn Express & Suites San Antonio NW Near SeaWorld participates in various promotions and special offers. These change frequently based on season, demand, and corporate campaigns, but generally, you can expect to find:

  • IHG One Rewards Member Rates: Joining the IHG One Rewards loyalty program (which is free) often grants access to exclusive member-only discounts, points accumulation for future stays, and sometimes benefits like late checkout or welcome amenities.
  • Advance Purchase Deals: Booking your stay a certain number of days in advance can often lead to discounted rates.
  • Seasonal Promotions: Look for special offers tied to popular travel seasons, holidays, or local events in San Antonio. These might include "Stay Longer, Save More" deals, discounts for weekend stays, or packages for theme park visitors.
  • AAA/AARP Discounts: Members of AAA or AARP typically qualify for special discounted rates.
  • Government/Military Rates: Special rates are usually available for government employees and military personnel with valid identification.
  • Package Deals: Sometimes, the hotel may offer packages that bundle room nights with local attraction tickets or dining credits.

To discover the most current and relevant promotions, it is highly recommended to visit the official IHG website for the Holiday Inn Express & Suites San Antonio NW Near SeaWorld or to call the hotel directly. Always review the terms and conditions of any offer carefully to ensure it meets your travel needs.

Contact Information

For direct inquiries, reservations, or any questions regarding your stay at the Holiday Inn Express & Suites San Antonio NW Near SeaWorld by IHG, here is the relevant contact information:

Address: 9536 Amelia Pass, San Antonio, TX 78254, USA

Phone: (210) 684-7666

Mobile Phone: +1 210-684-7666

Using these direct contact methods is recommended for the most up-to-date information and to address any specific concerns you might have.

Conclusion: Why this place is suitable for locals

For Texans planning a visit to San Antonio, the Holiday Inn Express & Suites San Antonio NW Near SeaWorld by IHG presents a mixed but potentially suitable option, particularly if certain factors align with your priorities.

The primary suitability for local Texans lies in its location. If your trip is centered around visiting SeaWorld San Antonio or Six Flags Fiesta Texas, this hotel's position on Amelia Pass offers a distinct advantage. It significantly cuts down on travel time to and from these major attractions, a huge plus for families eager to maximize their fun without extensive commutes across the city. Additionally, its proximity to the Northwest business and medical districts, as well as easy access to major loops, makes it a practical choice for business travelers or those visiting family or medical facilities in that part of town. The convenience of free on-site parking is also a strong draw for Texans who are almost certainly traveling by car.

However, it's crucial for locals to be aware of the customer feedback concerning service and management. The reported issues with rude staff, inadequate communication during disruptions like power outages, and a perceived lack of problem-solving by management are significant points to consider. While many Holiday Inn Express properties consistently deliver a pleasant stay, these specific reviews suggest that consistency in service delivery might be a concern at this particular location.

Despite these reported issues, the hotel's standard amenities, such as the complimentary Express Start™ Breakfast, free Wi-Fi, and an outdoor pool, still offer the fundamental comforts expected from the brand. For a budget-conscious Texan family prioritizing proximity to theme parks, or a traveler needing a quick and accessible overnight stay in the Northwest area, and who is prepared to manage potential service hiccups, this Holiday Inn Express & Suites could still be a viable option. It comes down to weighing the location benefits and standard brand amenities against the reported customer service experiences to determine if it's the right fit for your specific San Antonio adventure.

Holiday Inn Express & Suites San Antonio NW Near Seaworld by IHG Photos

Holiday Inn Express & Suites San Antonio NW Near Seaworld by IHG 5
Holiday Inn Express & Suites San Antonio NW Near Seaworld by IHG 5
Holiday Inn Express & Suites San Antonio NW Near Seaworld by IHG 5
Holiday Inn Express & Suites San Antonio NW Near Seaworld by IHG 5
Holiday Inn Express & Suites San Antonio NW Near Seaworld by IHG 5
Holiday Inn Express & Suites San Antonio NW Near Seaworld by IHG 5
Holiday Inn Express & Suites San Antonio NW Near Seaworld by IHG 5
Holiday Inn Express & Suites San Antonio NW Near Seaworld by IHG 5
Holiday Inn Express & Suites San Antonio NW Near Seaworld by IHG 5
Holiday Inn Express & Suites San Antonio NW Near Seaworld by IHG 5

Holiday Inn Express & Suites San Antonio NW Near Seaworld by IHG Location & Map

9536 Amelia Pass, San Antonio, TX 78254, USA

Reviews

Service is a ZERO star rating at this location. Long story long, went to check in at this location yesterday and was met by a rude gentleman that stated "no power right now, you can't check in". No good afternoon, no hello, no I'm sorry we're experiencing some technical difficulties, just a rude "we can't do anything for you, go get dinner or something and come back in 2, 3, or 4 hours". Keep in mind this was at 3:30 (check in was at 3). The gentleman stated it was a city problem but all surrounding restaurants had power as that's where we had to go wait for 4+ hours. I asked the man after 7 when we checked in, would we be compensated in some way for the issue and he very "professionally" stated "talk to the manager that will be here tomorrow morning, I don't know anything bro". Wake up this morning and go to check out and ask about this issues, the front desk lady stated she didn't even know it occurred but of course she also can't help me and turns out there is no manager on the desk this morning but the evening guy was just pushing the issues off to someone else. SURPRISE SURPRISE! Of note, I did book this property through a 3rd party that had nothing to do with the power outage or this "Privately owned" Holiday Inn and their inadequately capable back up power management plan. I don't necessarily think the 3rd party should be responsible for giving me a refund or a pro rated discount for the stay, but this privately owned hotel should be coming up with a plan to compensate people for their delayed check in times. When you want to check out of a hotel at 2PM rather than 11AM, there is a fee that is paid. I wanted to check in at 3PM, but wasn't able to until 7PM or later- figure out how to make up for it. I would NOT recommend staying at this hotel as the staff were unprofessional, rude, poorly managed as why would there be no manager on shift during the weekends (most busy time), and their inability to problem solve and help take care of their guests.

Mar 16, 2025 · Cyle Kroft

Had a really nice stay here, rooms were comfortable and the service was friendly and attentive! I took advantage of the guest laundry which was great but it would have been nice to see the washing machine better kempt, mildewy and had lots of sticky detergent stains. The cleanliness in the room was excellent but my bathtub tap dripped loudly all night. Would definitely stay here again!

Jan 24, 2025 · Megan Becker

We arrived right before midnight and the front desk was sweet & friendly just what I needed after 5hrs on the road & stressful work day. They made late checkout a breeze & the coffee was fresh and hit the spot. Plenty of parking, clean rooms & various food options around the area.

Apr 11, 2025 · TruFit Foods

Holiday Inn Amelia Pass in San Antonio, Texas, exceeded expectations.We had a 2 days was and excellent place, and the environment was warm and inviting.When we got there the front desk Jeremy Hall so friendly profesional and courteous.The service staff,breakfast was awesome. I will definitely come back to this place if I come to SA. .Thank You All...

Apr 25, 2025 · Gino Rodríguez

Please DO NOT STAY at this hotel. We stayed for Thanksgiving and I feel so scammed. First, the manager is never available or gone by 3 pm. I have been trying to get a hold of her/ him since I checked in and ended up calling corporate. Then, the people working there (except for one girl) seemed to hate their lives and their job. They seemed so miserable and they will not treat you well. Lastly, I called before I even made the reservation about my service dog (since a lot of hotels do not charge additional for a small service animal), and first they said no fee if the animal was small (mind you I put a diaper on my small animal even though he is trained just to avoid any accidents), then I was told maybe a $50 dollar charge (which I was ok with). When I checked in the lady in the front told me she didn’t know the charge but probably $75. I asked to speak to the manager so I can settle the fee as well as remind her of our phone conversation but she was gone. Then I didn’t get a bill when I checked out because they told me it was going to be email so they couldn’t tell me the final charges. I checked my card 2 days later and I pulled the invoices from the app and they charged me $100 dollars for a service dog fee for one night (the room was like 109 for the night). I called and surprise the manager is gone for the day again. Called the next day and manager is not available and then again gone for the day. Called corporate and they don’t handle billing so they are going to try and get the manager bc it is a franchise. Additionally, I see two extra charges pending on my card and no one can tell me what they are for. DO NOT STAY HERE!! GO TO ANOTHER HOTEL!! Also- the fan in the hotel is always on and loud (so I couldn’t sleep), you can’t adjust the temperature so I was cold the whole time I was there and our view from our room was a concrete wall when you opened the window ( the concrete wall was part of the outside logo of the hotel)

Dec 04, 2024 · Sara Flores

Hotels Near Of Me

Candlewood Suites San Antonio NW Near Seaworld by IHG

Candlewood Suites San Antonio NW Near Seaworld by IHG

9502 Amelia Pass, San Antonio, TX 78254, USA

La Quinta Inn & Suites by Wyndham San Antonio Northwest

La Quinta Inn & Suites by Wyndham San Antonio Northwest

11155 W Loop 1604 N, San Antonio, TX 78254, USA

Quality Inn & Suites SeaWorld North

Quality Inn & Suites SeaWorld North

9522 Brimhall, San Antonio, TX 78254, USA

The Westchase House

The Westchase House

7922 Coastal Run, San Antonio, TX 78240, USA

Fairfield Inn & Suites San Antonio SeaWorld®/Westover Hills

Fairfield Inn & Suites San Antonio SeaWorld®/Westover Hills

4026 Wiseman Blvd, San Antonio, TX 78251, USA

Courtyard San Antonio SeaWorld®/Westover Hills

Courtyard San Antonio SeaWorld®/Westover Hills

11605 TX-151, San Antonio, TX 78251, USA

Hilton San Antonio Hill Country

Hilton San Antonio Hill Country

9800 Westover Hills Blvd, San Antonio, TX 78251, USA

TownePlace Suites San Antonio Westover Hills

TownePlace Suites San Antonio Westover Hills

10015 Westover Hills Blvd, San Antonio, TX 78251, USA

Staybridge Suites San Antonio Sea World by IHG

Staybridge Suites San Antonio Sea World by IHG

10919 Town Center Dr, San Antonio, TX 78251, USA

Hyatt Regency Hill Country Resort and Spa

Hyatt Regency Hill Country Resort and Spa

9800 Hyatt Resort Dr, San Antonio, TX 78251, USA

Residence Inn San Antonio SeaWorld® /Westover Hills

Residence Inn San Antonio SeaWorld® /Westover Hills

10842 Texas 151 Access Rd, San Antonio, TX 78251, USA