Holiday Inn Lancaster by IHG ico

Holiday Inn Lancaster by IHG

Hotels Near Of MePennsylvaniaLancaster CountyLancasterEast Chestnut Street

26 E Chestnut St, Lancaster, PA 17602, USA

3.0

Checked in 5/14/25. I booked two rooms. Tried to book 1 king room/ two queen room. Couldn't get the online site to work easily so went with 2 king rooms in hopes of changing upon arrival. Traveling with family. TV in king rm #435 not working well. Kept cutting off. Maintenance came quickly but didn't fix problem. Front desk said we could move to #601. Packed up in PJ'S. We had to go to front desk to get new key card. The key card would not open #601! We moved back to #435. Secruity came and said we could move to#433 which had 2 queen beds. ( We ask for our second room to be changed to 2 beds upon arrival, for my family members, but we're told there wasn't a 2 bed available. Now I know they lied). So...my mom & sister switched from their king room to the 2 bed room then my husband and me took their king bed! What a mess! Also, this location is downtown Lancaster and difficult to get to with tight congested traffic and you have to park in parking garage. I would not recommend this location. The rooms are clean but bathrooms are small. Wish I had chosen another hotel!

Tamara Roland
  • Overview
  • (717) 394-0900
  • www.ihg.com

Holiday Inn Lancaster by IHG Introduce

For local users Browse "Hotels Near Of Me" in Lancaster, Pennsylvania, the Holiday Inn Lancaster by IHG presents itself as a notable option. Located at 26 E Chestnut St, Lancaster, PA 17602, USA, this hotel offers the familiar comforts and amenities associated with the global IHG brand, catering to both leisure and business travelers. This detailed introduction will objectively cover the hotel's environment, services, features, and available promotional information, incorporating insights from recent guest reviews to provide a comprehensive picture.

The Holiday Inn Lancaster by IHG benefits significantly from its downtown location. This central positioning places guests within walking distance of many of Lancaster's vibrant attractions, including historic sites, diverse dining options, and local shops. The urban environment means easy access to the city's pulse, making it ideal for those who wish to explore Lancaster on foot. However, as with many city-center hotels, this comes with the practical consideration of traffic. Guests should be aware that navigating downtown Lancaster can involve tight and congested streets. Parking at the hotel is typically accommodated in a parking garage, which is a standard arrangement for urban properties. While some reviews indicate challenges with downtown traffic, the proximity to cultural and entertainment venues often outweighs this for guests prioritizing accessibility to the city's offerings.

The hotel's environment generally aligns with the Holiday Inn standard: a focus on functionality, cleanliness, and a welcoming atmosphere. The common areas, such as the lobby and reception, are designed to facilitate efficient check-ins and provide comfortable spaces for guests. The property aims to offer a consistent experience that guests have come to expect from the IHG brand. The hotel's contact numbers, (717) 394-0900 and +1 717-394-0900, are readily available for direct inquiries and bookings, ensuring easy communication for prospective and current guests.

In terms of services, Holiday Inn Lancaster by IHG offers a wide array of amenities to enhance the guest experience. A 24-hour front desk is available, ensuring that assistance is always at hand, from check-in to late-night requests. Housekeeping services are provided, with the goal of maintaining clean and comfortable rooms throughout your stay. While the hotel strives for consistent service, some customer feedback indicates that there can be occasional delays or inconsistencies in housekeeping and maintenance response times, particularly during busy periods. It is always advisable for guests to communicate any immediate concerns to the front desk to allow the hotel to address them promptly.

Beyond the basics, the Holiday Inn Lancaster by IHG offers several features that enhance its appeal. Many Holiday Inn properties include an indoor swimming pool, a gym or health club, and a restaurant, and this location is equipped with such amenities to support both leisure and fitness needs. These facilities provide opportunities for relaxation and recreation without having to leave the hotel premises. The hotel also typically offers complimentary Wi-Fi in rooms and public areas, a crucial amenity for both business and leisure travelers. For those traveling with family, the hotel may offer a children's pool or a playground area, which are valuable additions for a family-friendly stay. Business travelers will appreciate features like meeting rooms and a business center, often equipped with fax services and other necessary tools for professional needs. The hotel is also pet-friendly, welcoming dogs for a fee, which is a significant advantage for guests traveling with their furry companions.

The guest rooms themselves are designed for comfort and practicality. The Holiday Inn Lancaster by IHG offers various room types, including standard king rooms, rooms with two queen beds, and suites, aiming to accommodate diverse travel groups. Room amenities typically include a flat-screen TV with satellite channels, a work desk, an iron and ironing board, a hairdryer, and eco-friendly toiletries. While rooms are generally reported to be clean, some guests have noted that bathrooms can be relatively small. It's also important to acknowledge customer feedback regarding in-room issues, such as televisions not working correctly or noise from proximity to elevators. While the hotel generally attempts to resolve these issues, the effectiveness of the resolution can vary, as some reviews suggest.

Promotional information for Holiday Inn Lancaster by IHG can often be found on the official IHG website or direct hotel channels. Holiday Inn, as part of the IHG group, frequently runs various promotions, which may include:

  • Kids Stay & Eat Free: A common Holiday Inn perk where children often stay and eat free when accompanied by a paying adult, making it an attractive option for families.
  • IHG Rewards Club Member Discounts: Loyalty program members often receive exclusive rates, points for stays, and other benefits.
  • Advance Purchase Rates: Discounts for booking a certain number of days in advance.
  • Seasonal Packages: Special offers tied to holidays or local events.
  • Dinner, Bed & Breakfast Packages: Bundled deals that include accommodation and meals.
Guests are encouraged to check the Holiday Inn Lancaster by IHG's official website or call them directly to inquire about the most current and relevant promotions for their travel dates, especially when searching for "Hotels Near Of Me" with specific budget considerations.

It is prudent for prospective guests to consider the full spectrum of customer reviews. While the hotel maintains a generally positive reputation for cleanliness and staff attentiveness in many instances, some critical feedback highlights areas for potential improvement. Challenges such as issues with room changes, particularly regarding availability and key card access, as well as occasional lapses in communication from the front desk, have been reported. Similarly, some guests have experienced delays in housekeeping services or maintenance responses for in-room issues. These experiences, while not universal, underscore the importance of clarity in communication between guests and hotel staff, and the hotel's ongoing effort to ensure a seamless and satisfactory stay for all. Despite these isolated incidents, many reviews praise the comfortable beds, good breakfast options, and the hotel's convenient location for exploring Lancaster, reinforcing its overall appeal as a downtown accommodation option.

In conclusion, the Holiday Inn Lancaster by IHG stands as a well-positioned hotel in downtown Lancaster, Pennsylvania, offering a comprehensive set of services and features that align with the Holiday Inn brand promise. Its accessibility, array of amenities including a pool and gym, and varying room types make it suitable for a wide range of travelers searching for "Hotels Near Of Me." While like any establishment, it has faced some challenges in service delivery according to certain customer reviews, its core offerings and prime location continue to make it a considerable choice for visitors to Lancaster.

Holiday Inn Lancaster by IHG Photos

Holiday Inn Lancaster by IHG 4
Holiday Inn Lancaster by IHG 4
Holiday Inn Lancaster by IHG 4
Holiday Inn Lancaster by IHG 4
Holiday Inn Lancaster by IHG 4
Holiday Inn Lancaster by IHG 4
Holiday Inn Lancaster by IHG 4
Holiday Inn Lancaster by IHG 4
Holiday Inn Lancaster by IHG 4
Holiday Inn Lancaster by IHG 4

Holiday Inn Lancaster by IHG Location

Holiday Inn Lancaster by IHG

26 E Chestnut St, Lancaster, PA 17602, USA

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Reviews

Checked in 5/14/25. I booked two rooms. Tried to book 1 king room/ two queen room. Couldn't get the online site to work easily so went with 2 king rooms in hopes of changing upon arrival. Traveling with family. TV in king rm #435 not working well. Kept cutting off. Maintenance came quickly but didn't fix problem. Front desk said we could move to #601. Packed up in PJ'S. We had to go to front desk to get new key card. The key card would not open #601! We moved back to #435. Secruity came and said we could move to#433 which had 2 queen beds. ( We ask for our second room to be changed to 2 beds upon arrival, for my family members, but we're told there wasn't a 2 bed available. Now I know they lied). So...my mom & sister switched from their king room to the 2 bed room then my husband and me took their king bed! What a mess! Also, this location is downtown Lancaster and difficult to get to with tight congested traffic and you have to park in parking garage. I would not recommend this location. The rooms are clean but bathrooms are small. Wish I had chosen another hotel!

May 15, 2025 · Tamara Roland

We booked for 2 nights. We got a room next to an elevator (obviously loud compared to other rooms) After our 1st night, we asked in the morning if we could change rooms, they said they will look into it and took a note. We went out to explore the area and called them around noon to check and said they will call us back. Never got a call back. Came back to the hotel around 3:30 asked for the room exchange and they didn’t grant our request said there are no rooms available and we also mentioned that our toilet was not flushing enough. They told us they will send someone right away to take a look into it because they want us to have a comfortable stay. We came back to our room and to our surprise, it was not cleaned. The service for the toilet didn’t come as well. My husband went back down to the front desk to mention about the cleaning service. So they said they will get it cleaned right away. We stepped out of the room for 30 minutes (we expected them to do it right away as we saw the cleaning cart along the hallway). We came back- to our surprise, again, not cleaned still. So we called the front desk, told them we came back after stepping out for 30 minutes and it wasn’t done yet and just told them to cancel it and just send us new towels instead. They said they are cleaning the rooms that checked out first. And I was thinking… so there will be available rooms to offer us then. BUT NOTHING!! they didn’t even offer!!! 10 minutes after being back, cleaning lady knocked on the door and we thought we were too tired to step out again so I just told her if it’s possible to just get new towels instead. She was not friendly at all. She just handed me the towels and not even a word. Only a “No” as I was saying “is it possible…” maybe she thought I was gonna tell her that is it possible for her to just come back? I don’t know. I am just so pissed that they don’t even try to help to compromise.

Mar 29, 2025 · Donna

Well, it was a beautiful hotel with a very nice lobby and pool. The rooms were nice and the beds were very comfortable. It's downtown Lancaster City, so you'll definitely see homeless people hanging around, but was surprised to see a few in the lobby. It was cold out and wet out, though. Our second night there, another guest nearly got into our room because the front desk accidentally checked her in to the same room? Some glitch, they said, but scared the crap out of us. The front desk called into our room at 7:15am the following morning to see who was in the room. What?? I dunno. Very loud in the hallway late at night and walls are super thin. Also can hear people yelling outside from 9 stories up. City life! Kate at the front desk was awesome!! Super nice chatting with her.

Feb 19, 2025 · Jennifer Navarro

Close to the Market..many restaurants and tap rooms. A little pricey plus $ for parking..and a fee for using a credit card. The bar is nice and service is great! We didn't try the Imperial. Checked out the pool and the fitness center but didn't have a chance to use either; appears to be well maintained.

Apr 27, 2025 · Joan Maurer

This was the cleanest, friendliest and best Holiday Inn I've been to. I took a group of 40 to Lancaster & although we only stayed one night, EVERYONE was happy and well rested in the morning! The rooms were clean, the breakfast was delicious, the staff at the front desk were always smiling and very friendly. I would definitely recommend staying here. Adventures with Sue

Mar 29, 2025 · Susan Conner

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