Home2 Suites by Hilton New York Times Square

We had a fantastic stay at this hotel! The staff was friendly and accommodating. When we were initially placed in the wrong room type, they fixed it quickly and without any hassle. The room was very clean and absolutely worth the money. We also loved the kitchenette, which had everything we needed for our stay. The location is unbeatable—just a very short walk to the heart of Times Square and most Broadway theaters, making it perfect for exploring the city. There was a minor issue with the alarm system going off once, followed by testing the next day, but since it was during the day, it didn’t really bother us. The only real challenge was the elevators during breakfast time, as they can get busy, but if you plan ahead and beat the rush, it’s not a big deal. Overall, we had a great experience and will definitely stay here again the next time we visit!

We’ve just recently come back from a 6 night stay at this hotel. From check-in to check-out the service was excellent! Super friendly staff at the front desk to the staff in the breakfast room. The room was clean and comfortable. It’s a central location which was very convenient. Only critique would be the elevators, they can get very busy during the breakfast rush hour as everyone is trying to get in and out of them from all 35+ floors. We had to walk down 18 floors twice. It’s not too bad walking down but wouldn’t recommend going up. However, at all other times we never had problem. The hotel also offers a free 10hr baggage hold service. This was perfect for us as our flight was in the evening at 11pm and we checked out at 11am. We were able to spend our last few hours roaming NYC before coming back to the hotel to pick up our luggage. Overall, a great place to stay and I definitely will stay here again in the future! Thank you very much to all the hotel staff we encountered for your hospitality!!

We are staying here on a 4 day vacation! The hotel is in the perfect location. Within walking distance of Central Park, The Met, Time Square and several other attractions. It is also located directly across from a pizza shop and a 24 hr food court. The rooms are a decent size, and have a pull out sofa plus a kitchenette, perfect for snacks or left overs. They also have full size toiletries that smell amazing! Check in is kind of late (3 pm), but they have a small coffee and tea bar for guests who want a break from the cold. They also kindly offer bag checks until your room is ready so you can explore the city. The only opportunity here is house keeping. They service the room every two days, which for me wasn't often enough. I needed toilet paper and other items that I called and requested. The floors got a little grimey after a day. Over all I would highly recommend for families staying more than a few days.

Just returned from our Family Spring Break trip in NYC and our stay at Home 2Suites was Outstanding. The hotel is in a prime location, just around the corner from the heart of Times Square. The rooms are small, so I booked 3 Queen Studio Suite rooms to accommodate the whole family comfortably. We felt welcomed from the moment we walked in. Customer service was Excellent!! As others have stated elevators can be slow during prime times and breakfast does get very crowded after 8am. Special shout out to Tyreck-Front Desk for always welcoming us every evening with a smile and asking how our day was and for providing great recommendations for restaurants/lounges in the area. And Jordan-Housekeeping for quickly responding to our needs late on first night. My family and I will definitely be staying here again on our next trip to NYC.

The staff is very nice and polite. The room was clean and what I expected for NY given that space is at a premium. The elevators were really not good. Long wait times in the morning. I took the stairs a lot of times and was lucky since I was only on the 6th floor. I can’t imagine the frustrations for guests if you were staying on a high floor and depending on the elevators. Twice the key system directed me to an elevator and then it did not actually deliver me to my floor. The other big negative: breakfast. There is not enough room for the guests. When I was there it did not matter if I came down at 6.30 or 9. There was never enough space. There are too many other lodging options in NYC for me to ever consider going back to this hotel.