Tempo by Hilton New York Times Square

As a life long New Yorker from the Hudson Valley - I had never actually stayed over in NYC. At 45 this was my first sleepover, ha! and it could not have been better. From the location of the hotel, to the super friendly and accommodating staff. The beds were super comfy! Although, the rooms are a little small - as space is limited in NYC, they it did not seem squished. The layout was perfect, Oh, and that shower! and the mirror even had bluetooth so you could jam out in the shower and when you are getting ready for your night on the town! The staff that greets you when you walk in off the street is super friendly and helpful. And from there the welcoming committee only got better! I had asked for a few more bath towels as there were 4 girls staying and 3 towels would not cut it. They arrived in minutes! Since we were only staying one night - we left our luggage while we ventured out - again, so accommodating! If I had to complain about something - the only thing would be that the windows could use some washing! ha!!!! We stayed on the 23rd floor - the view was good, not great... but I was also frugal and did not spend the extra money to get a better view.

The staff was extremely friendly and helpful. This hotel is in an excellent location. The rooms are gorgeous and the view of Times Square is amazing. Everyone from the front desk staff to the valet staff were incredible. Could not recommend this hotel enough. The hotel rate was also insanely good, I would stay here again

We had an amazing stay at this hotel! The service from the floor staff (elevator) and reception was outstanding—staff were friendly, attentive, and always ready to help. However, the only downside was the restaurant. Very overpriced and the staff were miserable, with low level of customer service. The location was perfect, making it easy to explore the city and access everything we needed. The room was spacious, clean, and VERY comfortable beds, with all the amenities we could ask for. I highly recommend this hotel.

We are currently in Tempo by Hilton Time Square, booked for 4 nights, but we missed a connection flight, so we only checked in on the second night we booked. While our booking agent stated that we have to pay usd35 per stay at the hotel, Tempo is asking us for 4 times usd35 as the Urban Destination Charge. Not to mention that we only stayed for 3 nights. We'll definitely dispute this at check out. What is "included"? Everything such as parking or bike hire credit of which we don't need. Also include $ 10 credit for F&B, but I don't think that will even cover the tip if I dine here. Most important of all, they try to charge 4 times of the fee but not give four times of the credit. It's at a good location, and the building is well maintained. The room rate definitely reflected that. I find there is zero service from the hotel, it's so stingy that 2 people booked for 4 night stay only get 3 coffee capsules in the room and there is no memo pad or a pen in room, and they call themselves a 4 star hotel?? The only thing I can compliment on is the security guards. It feels like there are many of them around and they all have good manners.

Title: Kessi Made My Stay Unforgettable From the moment I walked into the Temple by Hilton, I was greeted by the warmest, most genuine welcome—Kessi at the front desk. She made me feel like they’d been waiting just for me to arrive. Her energy was so kind, so friendly, and so comforting, it instantly set the tone for my entire stay. Kessi went above and beyond to make sure I felt taken care of. Whether it was helping with special requests or simply making sure I had everything I needed, she handled it all with such care and professionalism. She didn’t just do her job—she made me feel seen, valued, and truly at home. Honestly, the best part of my whole experience wasn’t just the hotel itself, it was Kessi. She was my favorite part. Her warmth made all the difference, and I’m genuinely grateful for her hospitality.