Renaissance New York Times Square Hotel

I would not recommend this hotel for many reasons except for its location. There were 24 us staying here for a mother/daughter reunion. We got stuck in the elevator between the ground floor and lobby. So weird and inconvenient. that you have to go up a flight and have to switch elevators. No ventilation dark, no communication w front desk. in the small elevator. Thank god we had service and our friends were communicating w us on what was happening. When we called for help, there was no answer or no compassion for us. 45 min later the fire dept showed up and pried the door open. A couple of us had panic attacks due to Claustrophobia and diabetes. There was no compassion. No compensation for free dinner, stay or anything. Just that we have to contact the insurance company. Other elevators were also getting stuck. Other cons: no bathroom on lobby level. Not enough lighting in the room, no irons or microwaves in the room. The most basic things they don’t have. Beds were hard and uncomfortable.store in the lobby is way over priced. Good luck

This was an absolutely fantastic hotel. Check in was smooth and easy, the staff was friendly, and the room was very nice. Everything was well cleaned, the view of times square was quite nice too. The gym was a great size, with plenty of equipment and space. The upper lobby area was quite nice too. They had a bar and an area to sit in the window looking over times square. Overall my experience was a solid 8.5/10. The very close by subway entrances were nice since it was so cold. The sound of times square was very loud all through the night and day, but that is expected in NYC and there's not many places where it's quiet anyway.

Just returned from a week in NYC, staying at the Renaissance NY TS hotel. This hotel is THE most central hotel in Times Square. You will not find a better located hotel than this. Our room was a good size, with two double beds, TV, desk, mini fridge, a good size bathroom... Barely heard any noise coming through the walls from other guests, although the noise from outside in the corridors was a little too much at times. The doors could do with a bit of soundproofing. If we ever got woken up or distracted by noise, it was always from the corridors or other guests slamming the doors to their rooms. Hope this is something that is addressed in the future... But the view was superb! The hotel has a great lobby, with staff available to help with any queries. It also has a quick-stop shop for some refreshments and snacks, but they are a bit on the pricey side... It's cheaper to go to a store, but this in-house shop can be very useful at times. Overall, a fantastic hotel in a prime location which is incredible for the price I paid. Recommended, 100% :)

My wife and I had an exceptional stay at the Renaissance Times Square. The location is unbeatable, offering convenient access to everything in the heart of the city. The staff was incredibly polite, attentive, and went above and beyond to make our stay memorable. The highlight was the stunning view of Times Square from our room, especially during a snowstorm—it was truly magical. As a Titanium Elite member, I appreciated the early check-in, confirmed late checkout, bonus points, and complimentary breakfast, all of which added great value to our stay. The team at this hotel exemplifies true hospitality, and I can’t recommend it enough. We’re looking forward to our next visit!

You can hear everything in the room next door. The whole conversation. There is no privacy, there is no soundproofing. The traffic sounds are fine, those are a given. But if you can recognize your hotel neighbor's cackling on the street, it's cuz you've been listening to them for a week straight. Also, others have mentioned the elevator thing - definitely an issue during certain times because there's a line built up for two small elevators to get to the ground floor and exit the building. Not a deal breaker, but it's weird and inconvenient. Love the location, but overall, would not stay again. Too many other choices.