Homewood Suites by Hilton Erie ico

Homewood Suites by Hilton Erie

Hotels Near Of MePennsylvaniaErie CountyErieInterchange Road

2084 Interchange Rd, Erie, PA 16565, USA

4.0

I would not recommend this hotel to anyone who is particular about cleanliness. Our room had a strong cigarette smell. I understand this could be out of the hotel’s control due to a prior guest’s negligence but the room had cigarette ashes by the windows and the smoke detectors were covered in paper towel and tape. A cleaning crew should have caught this and we should have never been given this room. Most of our towels were also dirty and had human hair in them that wasn’t ours. One towel has a mysterious brown stuff on it. Our sheets also had the same problem. The closer I looked at the room, the more I noticed how gross it was. I’ve never been happier to check out. We did alert the staff of our issues and they came to remove the smoke detector coverings. They offered us a smaller room but unfortunately this wouldn’t work for our family size. Also, we came back one evening and I was able to open the back door without a key to get into the building. Seemed unsafe and unusual since there was a badge scanner. For the price, I expected much higher quality.

Jacquie Wood
  • Overview
  • (814) 866-8292
  • www.hilton.com

Homewood Suites by Hilton Erie Introduce

For those seeking comfortable and convenient extended stay accommodations in Erie, Pennsylvania, Homewood Suites by Hilton Erie presents itself as a notable option within the "Hotels Near Of Me" category. Situated at 2084 Interchange Rd, Erie, PA 16565, USA, this hotel aims to provide a home-away-from-home experience, particularly for guests requiring longer stays.

As an extended stay hotel, Homewood Suites by Hilton Erie is designed with amenities and services that cater to the needs of travelers on prolonged visits. This typically includes more spacious accommodations than traditional hotel rooms, often featuring separate living and sleeping areas, and most notably, fully equipped kitchens. These kitchens, complete with refrigerators, microwaves, stovetops, and dishwashers, allow guests the flexibility to prepare their own meals, which can be a significant advantage for budget-conscious travelers or those with specific dietary needs during longer trips. This feature directly aligns with the "Hotels Near Of Me" category by offering a practical and self-sufficient lodging solution readily available in the local area.

The overall environment at Homewood Suites by Hilton Erie is geared towards comfort and functionality. While specific details about the common areas like lobbies, fitness centers, or swimming pools are not provided in the given information, extended stay hotels generally prioritize creating a welcoming and relaxed atmosphere. They often include amenities such as complimentary breakfast, evening socials, and laundry facilities, all contributing to a more comfortable and cost-effective extended stay. These services aim to reduce the stress of travel and make daily life more convenient for guests staying for several nights or even weeks.

When considering services, one customer review highlights the dedication and friendliness of the staff at Homewood Suites by Hilton Erie. Specific staff members like Angela, Alina, and Shawn are commended for making a guest feel at home and for their willingness to address inconveniences promptly. This emphasis on customer service is a crucial aspect of any hospitality establishment, and it appears to be a strong point for this particular hotel. The review mentions that the staff were "always willing to fix the inconveniences as soon as they could," which speaks to their responsiveness and commitment to guest satisfaction. Such attentive service can significantly enhance the overall experience, especially for extended stay guests who rely on consistent support.

In terms of features, the positive customer review points out "awesome water pressure," which, while seemingly minor, can greatly contribute to guest comfort. The reliability, accountability, and daily rate are also highlighted as positive features, suggesting that the hotel offers good value for its price point. The location is also mentioned as a strong suit, indicating its convenience for guests exploring Erie. The fact that guests can "feel at home" underscores the hotel's success in cultivating a welcoming atmosphere, a key differentiator for extended stay properties.

However, an objective introduction also necessitates addressing areas for improvement. One critical customer review raises significant concerns regarding cleanliness. Issues reported include a strong cigarette smell in the room, cigarette ashes by the windows, smoke detectors covered in paper towel and tape, and dirty towels with human hair and mysterious brown stains. The sheets also reportedly had similar cleanliness problems. This review suggests a lapse in housekeeping standards that could significantly impact a guest's comfort and perception of the hotel. Furthermore, a security concern was raised regarding a back door that could be opened without a key despite the presence of a badge scanner, which is a serious safety issue that would need immediate attention.

It is important to note that the hotel staff did attempt to address some of these issues, such as removing the smoke detector coverings and offering a smaller room, though the alternative room was not suitable for the family's needs. This indicates an awareness of the problems and an effort to resolve them, even if not entirely successful in this particular instance. The contrasting reviews highlight that while some guests experience exceptional service and comfort, others may encounter significant operational shortcomings, particularly concerning cleanliness and security. The "Hotels Near Of Me" search would lead users to this establishment, and such varied feedback is crucial for potential guests to consider when making their choice.

Regarding promotional information, while no specific deals or discounts were provided, the mention of a favorable "daily rate" in one of the reviews suggests that the hotel aims to offer competitive pricing, which is a common promotional strategy for extended stay properties. Hotels like Homewood Suites by Hilton Erie often provide discounts for longer bookings, loyalty program benefits, and sometimes packages that include local attractions or dining options. Potential guests are always encouraged to check the hotel's official website or contact them directly at (814) 866-8292 or +1 814-866-8292 for the most current promotional offers and availability.

In summary, Homewood Suites by Hilton Erie, within the "Hotels Near Of Me" category, offers an extended stay option in Erie, PA, designed to provide a comfortable and functional environment with amenities like in-suite kitchens. While it receives praise for its dedicated staff and features like water pressure and value, it has also faced significant criticism regarding cleanliness and security, which are areas that prospective guests should be aware of and consider when making their booking decision. Its location at 2084 Interchange Rd, Erie, PA 16565, USA, makes it a convenient choice for those seeking lodging in the area, whether for short or extended periods.

Homewood Suites by Hilton Erie Photos

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Homewood Suites by Hilton Erie Location

Homewood Suites by Hilton Erie

2084 Interchange Rd, Erie, PA 16565, USA

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Reviews

I would not recommend this hotel to anyone who is particular about cleanliness. Our room had a strong cigarette smell. I understand this could be out of the hotel’s control due to a prior guest’s negligence but the room had cigarette ashes by the windows and the smoke detectors were covered in paper towel and tape. A cleaning crew should have caught this and we should have never been given this room. Most of our towels were also dirty and had human hair in them that wasn’t ours. One towel has a mysterious brown stuff on it. Our sheets also had the same problem. The closer I looked at the room, the more I noticed how gross it was. I’ve never been happier to check out. We did alert the staff of our issues and they came to remove the smoke detector coverings. They offered us a smaller room but unfortunately this wouldn’t work for our family size. Also, we came back one evening and I was able to open the back door without a key to get into the building. Seemed unsafe and unusual since there was a badge scanner. For the price, I expected much higher quality.

Apr 21, 2025 · Jacquie Wood

I stayed here for a while and the staff (Angela, Alina, Shawn and others) made me feel at home. What a great team!! They were always willing to fix the inconveniences as soon as they could. Although there is room for improvement when it comes to the condition of a few things (nothing a deal breaker), I’m given them 5 stars based on reliability, accountability, daily rate, location, awesome water pressure…and again their kindness :) God bless them🙏🏼

May 13, 2025 · Christian A Zuniga

Location, water pressure, breakfast choices, housekeeping are 5 star positive. Not so good…The room had broken ripped blinds so you could not see out of the room. The couch is about 100 years old and you can feel every spring you sit or lay on. The room smelled musty. The laundry room was my real nightmare. Tiny sized washing machines, only 1 working. The dryer started to smell like it was on fire and when I opened it 3 garments were stuck in the drum. They were ruined with big chewed up holes and grease. Maintenance came up immediately and said it was a faulty machine with a broken drum and then notice water behind the 1 working washer and said this is not good I need to shut this whole room down. I showed the guy my ruined clothes due to their broken machine and also asked for my money back on the dryer because I had to remove my items before they finished drying. He told me management would reach out to me and it has been 3 days and still no word. I check out tomorrow.

Mar 21, 2025 · Disney Nikki

I tried giving this place the benefit, I send many emails and attempts to contact about our issue and was ignored. We booked for early November, unfortunately there was a hockey tournament in town. Every single night was constant disruptions. The kids were running up and down the hallways. Then were playing hockey in the hallway. Yes hockey. We had to call twice the first night. They moved outside… right outside our window so it was completely redundant. They eventually went to the staircases. The following night was the same issues. They even had to lock the fitness room so they wouldn’t go in which was disappointing. The kids were banging on doors and running away. I watched them do it multiple times and once through the peep hole I saw them bash on mine. We had to cal 5 times and when the parents of these kids are also drunk, careless and rambunctious the hotel seemingly did nothing about it. When checking out we made our issues known and they said they had a whole sheet of complaints. That’s nice but there was no compensation or attempt to move us to another location? No apology? I’ve waited months to review and let them make it right but I’ve been ignored. I shouldn’t have to do research onto what special events are in town when I’m just trying to visit a smaller city on vacation.

Jan 19, 2025 · John Alexander

I stayed here for one week rooms are horrible this hotel looks like titanic boat that's how old this look breakfast horrible I found a black long hair 3 times in different days. The guy who do the breakfast omg I'm sorry but he has hes hair down. The other girl same has her hair down. they both are disgusting it seems like they don't know how to cook the meat well and the potatoes it taste horrible I went to the kitchen. I look in the kitchen and Brandon was on the phone I asked him for more juice omg everything in that kitchen looks horrible and it smell like dirt yack!! They have so many stuff and nothing were done everything was gone. Front desk tell me about it Sean never there. I talk to the other guy he seems cool I think he's name was or is Chris I asked him for the manager and he told me she will come and talk to me I'm sorry but she never came up and talk to me manager don't resolve anything Shannon and Angela both should be fire it seems like they come to work just to eat everything and steal money but they really don't help you with nothing, bedroom horrible the bed it feel like super old pillow horrible breakfast walls horrible. It seems like they have no maintenance guy or maybe he's there but do a crack job. I won't recommend it this hotel at all. For last Brandon the guy from the breakfast and the other girl they don't do good job at all they look disgusting, and by the way everything is expensive no way! Another thing Angela cant pronounce Chia right instead of her say Chia she said Shy. It's C-H-I-A pronounce the letter A at the end. Even Angela cant say it right OMG, she say Shy. They be eating everything in the kitchen

Apr 06, 2025 · El Angel

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