Quality Inn

For those in West Springfield, Massachusetts, or travelers searching for "Hotels Near Of Me," the Quality Inn at 1150 Riverdale St, West Springfield, MA 01089, USA, presents a value-driven accommodation option. This hotel aims to provide essential comforts and services, making it a practical choice for various types of guests. You can reach the Quality Inn at (413) 327-7384 or via mobile at +1 413-327-7384.

The Quality Inn West Springfield is strategically located on Riverdale Street, a bustling commercial corridor, offering easy access to major highways including I-91 and I-90 (Mass Pike). Despite being on a busy road, some guests have noted that their stays were surprisingly quiet, particularly if their rooms had a balcony. This central location makes it highly convenient for guests visiting popular attractions in the Springfield area. The hotel is very close to Olympia Ice Center and is just a short drive from significant destinations such as The Big E (Eastern States Exposition), the Naismith Memorial Basketball Hall of Fame, and MGM Springfield. Six Flags New England amusement park is also within a reasonable driving distance. The surrounding area is rich with dining options, from local eateries to well-known chain restaurants like Chili's and Outback Steakhouse, providing ample choices for meals. Its proximity to various businesses and academic institutions also makes it suitable for business travelers or those visiting local colleges and universities.

The Quality Inn brand, part of Choice Hotels, focuses on delivering a good value proposition with a range of standard amenities to enhance guest comfort. At Quality Inn West Springfield, you can typically expect:

• Complimentary Hot Breakfast: A significant amenity for guests, a free hot breakfast buffet is generally offered daily, providing a convenient start to the day.
• Free Wi-Fi: High-speed Wi-Fi is available throughout the hotel, including in all guest rooms and public areas, ensuring guests can stay connected.
• Seasonal Outdoor Pool: The hotel features a seasonal outdoor swimming pool, typically open from June to September, providing a refreshing option for relaxation during warmer months.
• Fitness Center: For guests who wish to maintain their workout routines, a fitness center with exercise equipment is available.
• Pet-Friendly Policy: The Quality Inn West Springfield is pet-friendly, welcoming both dogs and cats. Fees apply (e.g., $25-$35 per stay per pet, depending on weight), with a limit of usually two pets per room, up to 85 pounds each. Service animals are exempt from fees.
• Free Parking: Ample complimentary self-parking is available on-site, including space for RVs, buses, and trucks. Wheelchair-accessible van parking is also provided.
• Business Center and Meeting Facilities: The hotel offers a 24-hour business center with a computer station and internet access, along with fax and copy services. There are also three meeting rooms totaling approximately 600 square feet of conference space, suitable for small gatherings or business events.
• 24-Hour Front Desk: The front desk is staffed around the clock, providing assistance for check-in, check-out, and any guest inquiries. Multilingual staff may be available.
• Guest Laundry Facilities: For longer stays or convenience, laundry facilities are available for guest use. Dry cleaning services may also be offered.
• Other Conveniences: These often include vending machines for snacks and drinks, a terrace, and a safe at the front desk. The hotel is a 100% smoke-free property.

The rooms at Quality Inn West Springfield come in various configurations, including those with king beds or two queen beds. The rooms are designed to provide a comfortable base for travelers. Standard in-room amenities typically include:

• Spacious Layout: Rooms are generally described as large.
• Premium Bedding: Featuring comfortable beds with quality sheets.
• Flat-screen TVs: With premium satellite channels.
• Private Bathrooms: Equipped with a shower/tub combination, eco-friendly toiletries, and a hair dryer.
• Climate Control: Air conditioning and heating ensure comfort.
• Work Desk: A desk is typically provided for convenience.
• Microwave and Refrigerator: Many rooms, if not all, are equipped with a microwave and a refrigerator, allowing guests to store and prepare simple meals or snacks.
• Balcony or Patio: A significant feature highlighted by some guests, offering an outdoor space to relax. Rooms may also have soundproofing.
• Iron/Ironing Board: For guest convenience.
• Free Cribs/Infant Beds: Available upon request.

Customer reviews regarding room quality can be mixed. While some guests praise the rooms as large, clean, and comfortable with the added benefit of a balcony, others have reported issues such as dated appearance, stale odors (like lingering smoke), chipped furniture, dingy bathrooms, and dirty shower curtains. It's evident that some areas may be in need of renovation. However, the presence of amenities like microwaves, refrigerators, and the balcony are frequently appreciated.

The Quality Inn West Springfield receives varied customer feedback. Positive comments often highlight the friendliness and helpfulness of the front desk staff, the surprisingly quiet environment despite the busy location, and the spaciousness and comfort of the rooms, especially those with balconies. The free breakfast and the ability to travel with pets are also valued.

However, significant negative feedback exists, primarily concerning property condition and customer service related to errors. Some guests have expressed disappointment with the overall cleanliness and maintenance of the hotel, noting signs of wear and tear, and unpleasant odors. There have been serious complaints about reservation mix-ups leading to guests being locked out of their rooms, their belongings mishandled, and food discarded, with perceived insincere apologies and lack of remediation from the hotel management. This suggests potential inconsistencies in operational procedures and customer service handling. It's important for prospective guests to consider these experiences, as while some stays are positive, others have faced significant issues related to service and property upkeep. The property was noted to be under construction by one reviewer, which could contribute to some of the cleanliness and condition issues.

As a Choice Hotels property, the Quality Inn West Springfield participates in the Choice Privileges loyalty program, enabling guests to earn points towards free nights and receive exclusive member rates. Choice Hotels frequently offers various promotions, which can include:

• Choice Privileges Member Rates: Loyalty program members often receive the lowest available rates.
• Advance Purchase Deals: Discounts may be offered for bookings made a certain number of days in advance.
• AAA/AARP Discounts: Members of these organizations are typically eligible for reduced rates.
• Senior and Government/Military Discounts: Special rates are often available for seniors and government or military personnel.
• Seasonal Sales and Promotions: Choice Hotels regularly runs promotions tied to specific seasons or events, offering discounted stays or bonus points.

To find the most current promotions and ensure the best rate, it is highly recommended to check the official Choice Hotels website or contact the Quality Inn West Springfield directly at (413) 327-7384. When booking, guests should carefully review the hotel's policies regarding check-in/check-out times (standard is 3:00 PM check-in, 11:00 AM check-out), pet fees, and any potential incidental deposits (a $100 deposit is typically required upon check-in, and a $250 breakage deposit per stay may also apply, both refundable upon inspection). The minimum check-in age is 21, or 18 with a valid Military ID.