Quality Inn & Suites Glenmont - Albany South

For individuals searching for "Hotels Near Me" in the Glenmont, NY, area, the Quality Inn & Suites Glenmont - Albany South, located at 15 Frontage Rd, Glenmont, NY 12077, USA, may appear in search results. The hotel can be reached via phone at (518) 300-1363 or mobile at +1 518-300-1363. This introduction aims to provide an objective overview, drawing upon available information and, crucially, significant customer feedback to give a comprehensive picture for potential guests.

Typically, Quality Inn & Suites properties, as part of the Choice Hotels family, are expected to offer a comfortable and consistent experience with a range of standard amenities. However, the online reviews for this specific Glenmont location present a challenging narrative that prospective guests should be fully aware of before considering a stay. It is paramount to present these issues transparently.

Regarding the environment and facilities, information suggests that the hotel structure itself may be somewhat outdated. Customer reviews frequently mention that the property feels "very outdated," specifically noting the absence of modern conveniences such as USB outlets in rooms, which can be a significant inconvenience for today's travelers who rely heavily on electronic devices. This lack of modern infrastructure can impact the overall comfort and convenience of a stay. Furthermore, concerning cleanliness, there are direct complaints indicating a lack of thoroughness, with specific mentions of "spider webs" in rooms, suggesting that the cleaning crew might not be as diligent as expected in a hospitality setting. While basic room features like private bathrooms, air conditioning, and a television are typically available, the condition and upkeep of these features are called into question by guest experiences.

The service aspect of Quality Inn & Suites Glenmont - Albany South is a major point of concern, as highlighted by numerous customer reviews. Staff interactions are consistently described in highly negative terms. Phrases such as "very rude," "disrespectful," and accusations of attempting to "scam you" are prominent. A particular and severe incident detailed by a customer involves alleged fraudulent billing practices, where a significant amount was held and then charged from their account despite attempts to cancel the reservation at the front desk. This account suggests a serious breakdown in communication, customer service, and potentially ethical practices, involving claims of false "no call no show" reporting to a third-party booking partner (Choice Hotels in this case), even when the guest was physically present to cancel. Such reports indicate a profound lack of trust and reliability in the hotel's operational and financial dealings with guests. Another review highlights potential "language barriers" with non-American staff, which, while not a direct fault, can contribute to misunderstandings and difficulties in resolving issues for guests.

Features that guests might expect from a Quality Inn & Suites typically include complimentary breakfast, free Wi-Fi, and potentially amenities like a fitness center or business services. While the hotel's official listings would likely highlight these, the overwhelming negative sentiment from reviews shifts the focus dramatically to more fundamental issues. The pet policy, for instance, is explicitly called out as "very misleading," with a guest stating that the hotel charges for service dogs, which is contrary to typical regulations and expectations for such animals. This suggests a deviation from standard hospitality practices and a potential source of unexpected costs for guests.

In terms of promotional information, any positive marketing would likely be overshadowed by the consistent and severe negative feedback available online. While hotels typically emphasize their value proposition, guests explicitly state that this property is "overpriced" and "worth less" than the over $100/night charge, indicating that the perceived value does not align with the actual experience. The most powerful "promotional" message from customer reviews is a strong warning to "NEVER STAY AT THIS HOTEL" due to the alleged staff and management behavior. This negative word-of-mouth, based on real customer incidents, serves as a stark warning to anyone considering booking this establishment through "Hotels Near Me" or any other platform.

In summary, for local users searching "Hotels Near Me" and encountering Quality Inn & Suites Glenmont - Albany South, it is critical to proceed with extreme caution. While it might offer a seemingly convenient location on Frontage Road in Glenmont, the pervasive and severe negative reviews concerning outdated facilities, questionable cleanliness, misleading policies (especially regarding pets), and highly problematic customer service and billing practices, paint a picture of a hotel that may not meet even basic expectations for a comfortable or trustworthy stay. The allegations of rudeness, disrespect, and attempted scams are particularly alarming and should be a primary consideration for any prospective guest. The objective information strongly suggests that the actual guest experience at this location falls significantly short of typical hotel standards, making it a potentially risky choice despite any initial appearance of affordability or brand affiliation.