Relax Inn ico

Relax Inn

Hotels Near Of MeConnecticutCapitol Planning RegionBerlinBerlin Turnpike

829 Berlin Tpke, Berlin, CT 06037, USA

2.0

The manager is very rude. She is disrespectful swears and threatens the customers. I watched her pick up big crumbs off the floor instead of Vacuuming the room when we left. The doors have been kicked in and barely lock. The bathrooms are so small and toliets are against the wall like literally the rooms have a smell to them and have bugs. My room smelled of urine and I found handgun bullets shoved into the mattress along with bed bug fogger bomb. I asked to move rooms and the manager wouldn't move me. Beware staying there found drug parafanily behind the dressers. Don't take your kids here and I wouldn't stay here ever again. And if u use the TV make sure u don't put in your info on the Amazon fire TV cause they connect with your neighbors and people will order movies on your apps. Terrible place. I never waste my time on reviews but after that experience I wouldn't want any others to go through what me and my pregnant girlfriend had experienced there.

John Martin
  • Overview

Relax Inn Introduce

When searching for "Hotels Near Of Me" in the Berlin, Connecticut area, Relax Inn at 829 Berlin Tpke, Berlin, CT 06037, USA, with phone numbers (860) 518-8406 and +1 860-518-8406, may appear as a potential accommodation option. This introduction aims to provide an objective overview of the hotel, combining its general information with insights gleaned from publicly available customer reviews, to offer a comprehensive picture for prospective guests.

Environment and Location:

Relax Inn is situated on Berlin Turnpike, a major thoroughfare in Berlin, Connecticut. This location typically offers convenient access to local businesses, some dining establishments, and transport routes within the town and to surrounding areas. The Berlin Turnpike is a commercial strip, meaning the immediate environment around the hotel is characterized by other businesses, retail outlets, and traffic. While the location provides accessibility, it is important to note that a roadside motel setting often differs significantly from a more secluded or resort-style environment. The external appearance and surrounding area of such properties can vary, and potential guests should manage their expectations accordingly regarding the overall ambiance outside the hotel premises.

Services and Features:

Information regarding the specific services and features of Relax Inn, beyond basic accommodation, is limited in publicly available data. Typically, motels of this nature offer fundamental services such as a front desk for check-in and check-out. Amenities such as complimentary Wi-Fi, television, and private bathrooms are generally expected in contemporary lodging. However, the quality and reliability of these services can vary widely among budget accommodations. Without specific details on services like breakfast offerings, a fitness center, or an indoor pool, it is difficult to elaborate on these aspects with concrete information. Guests should assume that the services provided are basic and focused on providing a place to sleep.

Customer Experience and Concerns:

An objective introduction necessitates a thorough examination of customer feedback, which for Relax Inn, presents significant and serious concerns. Public reviews indicate a pattern of highly negative experiences that potential guests should be fully aware of before considering a stay. Several guests have reported issues related to cleanliness, with specific mentions of rooms having an unpleasant odor, including urine, and the presence of insects such as bugs. One reviewer explicitly stated finding handgun bullets in the mattress and a bed bug fogger bomb, indicating severe hygiene and safety issues within the rooms. Maintenance concerns are also prominent, with reports of doors that have been kicked in and barely lock, posing significant security risks. Bathrooms are described as very small, with toilets positioned awkwardly against the wall.

Beyond physical conditions, customer reviews frequently highlight extremely problematic interactions with hotel management and staff. There are multiple accounts of the manager being described as "very rude," "disrespectful," and engaging in swearing and threatening behavior towards customers. One disturbing account describes the manager picking up crumbs from the floor rather than vacuuming, suggesting a lack of professional cleaning standards. Another serious allegation includes an accusation of racism against the manager. Furthermore, there are reports of questionable payment policies, with one guest stating they were asked to pay a significant amount upfront and then another large sum just hours later for a short stay, leading to accusations of "thievery."

Security is another critical concern, with guests explicitly advising against staying at the hotel due to findings of drug paraphernalia behind dressers and the general feeling of an unsafe environment. The advice to "Don't take your kids here" underscores the severity of these perceived dangers. Additionally, there are warnings about potential privacy breaches with in-room technology, specifically regarding Amazon Fire TV units, where personal information could be compromised, leading to unauthorized purchases on guest accounts by neighbors.

These detailed accounts from multiple individuals paint a consistent picture of a property struggling with fundamental aspects of hospitality, including cleanliness, safety, and customer service. The strong warnings against staying at the hotel, particularly with children, and the assertion that it is a "terrible place" that smells of "pure dog" upon entry, are crucial pieces of information for anyone considering this establishment.

Promotional Information and Target Audience:

Given the nature of the reviews, traditional promotional information for Relax Inn beyond its basic listing as a "Hotels Near Of Me" option is not readily available or would need to be viewed with extreme caution. The primary "promotion" for a property of this kind, for those actively seeking very low-cost or immediate accommodations, might be its existence on search platforms for budget lodging. However, the overwhelmingly negative feedback strongly suggests that the hotel may not be suitable for a broad audience. It appears to cater, if at all, to individuals with extremely limited budgets who may have no other options, or those seeking very short-term, no-frills accommodation who are fully aware of and willing to accept the reported significant drawbacks. It is not presented as a family-friendly destination, nor as a comfortable retreat for leisure or business travelers seeking a pleasant stay. The recurrent themes in reviews about security, cleanliness, and management conduct strongly indicate that it falls short of even basic expectations for a safe and comfortable lodging experience.

In conclusion, while Relax Inn in Berlin, CT, may appear in a "Hotels Near Of Me" search, prospective guests are strongly advised to consider the detailed and highly negative customer reviews. These reviews consistently highlight serious concerns regarding cleanliness, room conditions, security, and highly problematic staff behavior. An objective assessment, based on available information, indicates that this hotel may not meet even basic standards for comfort, safety, or service, and individuals seeking a positive and secure accommodation experience should exercise extreme caution or consider alternative options.

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Relax Inn Location

Relax Inn

829 Berlin Tpke, Berlin, CT 06037, USA

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Reviews

The manager is very rude. She is disrespectful swears and threatens the customers. I watched her pick up big crumbs off the floor instead of Vacuuming the room when we left. The doors have been kicked in and barely lock. The bathrooms are so small and toliets are against the wall like literally the rooms have a smell to them and have bugs. My room smelled of urine and I found handgun bullets shoved into the mattress along with bed bug fogger bomb. I asked to move rooms and the manager wouldn't move me. Beware staying there found drug parafanily behind the dressers. Don't take your kids here and I wouldn't stay here ever again. And if u use the TV make sure u don't put in your info on the Amazon fire TV cause they connect with your neighbors and people will order movies on your apps. Terrible place. I never waste my time on reviews but after that experience I wouldn't want any others to go through what me and my pregnant girlfriend had experienced there.

Jan 08, 2024 · John Martin

Yeah don't stay here tried checking in because I work overnight and I have to work tonight they said i have to pay $75 now and another 75 at 11 a.m. I would give 0 Stars if I could how dare you . The thievery is incredible . Honestly I didn't want to stay here anyway ,the place looks like trash. Smells like pure dog 🤢as soon as you walk in to check in. I forgot to mention the lady seem racist as hell you can just smell it from a mile. So I would be careful staying there looks like the kind of place where they chop you up and throw you in the backwoods and they never hear from you again 😳

Aug 13, 2023 · Duality “M&M”

Great place to stay, friendly service associate, Jeanie, takes care of her renters and is very kind woman, who takes care of a few rescue dogs. Rooms are clean and they include free internet, and direct TV. You get your own Parking space and no one else can park in it. No smoking in rooms at all, and not many people smoke in general. It's a family oriented place, quiet and no drugs in site. Best place on the Berlin turnpike to stay. If you want to stay at a place for a long period of time, I've been here for over 7 months and not an issue. Great place!

Feb 26, 2023 · Mr MittenKitten

Absolutely love it here, the rooms are actually CLEAN not half cleaned. It's very quiet and cozy as well as safe. I would absolutely NEVER stay anywhere else on turnpike or surrounding hotel/motels. If you want good prices with beautiful very clean rooms, that is also very quiet this is absolutely where you want to go hands down and the owner is such a sweet lady, and I couldn't have asked for any better than what I received for my stay here 🙏

Jul 06, 2022 · James Bullins

Stayed here because the pics online looked good. Rooms are small and the bathrooms are even smaller. There was no cable and if I needed any help the staff in the office was never to be seen. The towels and bedsheets were dirty and seemed like they have not been cleaned or washed. I would not go back to this place.

May 26, 2020 · Steve Dunn

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