Scottish Inns & Suites Auburn

For local users and travelers in Auburn, New York, who are searching for "Hotels Near Of Me" and whose primary concern is finding the absolute lowest possible price for a night's stay, Scottish Inns & Suites Auburn, located at 255 Grant Ave, Auburn, NY 13021, USA, may appear as an option. However, it is imperative for any potential guest to approach this property with extremely managed expectations, as extensive customer reviews highlight significant and widespread issues regarding cleanliness, maintenance, and overall guest experience. This introduction will provide an objective overview, drawing heavily from the candid feedback available online.

Scottish Inns & Suites Auburn is an economy motel, typically characterized by exterior corridors and a basic, no-frills structure. Online information suggests it was built in 1990, indicating an older property. While official descriptions might allude to standard motel aesthetics, actual customer reviews paint a starkly different picture. The environment is repeatedly described as "disgusting," "filthy," "dingy and grimy," and "very run down." The lobby/office area is reported to be "gross" and "very dirty and unkept," setting a negative first impression.

Beyond the interior, the exterior surroundings also raise concerns. Guests have reported "questionable onlookers watching everything we were packing in," suggesting an uncomfortable or potentially unsafe atmosphere around the property. The presence of a "bees nest with bees flying around next to entrances to rooms" further indicates a severe lack of maintenance and pest control, which is a significant environmental concern for guest safety and comfort. The overall state of the property, as conveyed by multiple reviews, points to a neglected and poorly maintained environment that falls far below typical hospitality standards.

Regarding its location, 255 Grant Ave places it along a commercial thoroughfare in Auburn. While this might offer some proximity to businesses or major roads, the immediate surroundings, as described by guests, contribute to a less desirable environment. For exploring Auburn's historical attractions or the Finger Lakes, a vehicle would be necessary, as the area is primarily commercial strip development rather than pedestrian-friendly cultural districts.

The advertised services at Scottish Inns & Suites Auburn typically align with those of a budget motel: a front desk for check-in/check-out and basic inquiries, and some form of Wi-Fi access. However, the execution and reliability of these services, as detailed by customer experiences, are critically flawed. The front desk staff, while sometimes present, has been described as "unprofessional," with one review mentioning a "tow truck business behind the motel desk." This suggests a lack of dedicated focus on hotel operations and guest needs.

The most severe service failures revolve around basic room readiness and hygiene:

• Uncleaned Rooms: Multiple guests reported being assigned rooms that were not cleaned at all, with used toilets, hair in showers, empty bottles, and dirty bedding. One reviewer was explicitly told by staff that a room "hadn't been clean after the last person moved out over 2 weeks ago!"
• Lack of Essential Amenities: Guests found rooms with "no towels" or reported that even if provided, they had "brown stains all over it."
• Broken or Non-Functional Items: Toilets were found to be "used and also broken," deadbolts wouldn't lock, and AC units were not working.
• Refund Issues: Obtaining a refund for unsatisfactory conditions was described as a "fight," requiring calls to the owner who was not on-site, indicating a challenging and uncooperative refund process.

While basic services like check-in are technically offered, the fundamental failure to provide a clean, safe, and functional room negates any perceived value. The severe lack of housekeeping and maintenance staff oversight, or an unwillingness to address these core issues, makes any other advertised service almost irrelevant in the face of such profound deficiencies.

The in-room features at Scottish Inns & Suites Auburn, as depicted in guest reviews, fall significantly short of even basic expectations for lodging. While a standard room might theoretically include beds, a bathroom, and potentially a television and air conditioning, the actual condition of these features is a major concern. Specific complaints include:

• Beds: Described as "VERY dirty" and "very very very very used," indicating severe hygiene issues and a lack of proper bedding.
• Bathrooms: Toilets were found used and broken, showers were "worn out," and general grime and hair were present.
• Cleanliness: Recurring descriptions of "sticky spots on the carpet," "filthy" rooms, and visible "stains" on blankets and towels are rampant, highlighting a profound lack of basic sanitation.
• Air Conditioning: In at least one instance, the AC was reported to be non-functional.
• Safety and Security: A deadbolt not locking on a door is a critical safety hazard. The presence of "questionable onlookers" also contributes to an environment where guests might not feel secure.

It's important to note that the features advertised on typical hotel booking platforms or the brand's general website (e.g., free Wi-Fi, certain room amenities) are overshadowed by the reported reality of unsanitary and non-functional conditions. The disparity between online pictures and actual room conditions is highlighted as "very deceiving." Essentially, the most prominent "features" of this property, as conveyed by guest experiences, are its severe cleanliness and maintenance issues rather than any beneficial amenities.

The primary, and arguably only, promotional aspect of Scottish Inns & Suites Auburn is its low price point. For travelers who are operating on an extremely tight budget and are willing to overlook significant cleanliness and safety concerns, the hotel might offer one of the cheapest nightly rates in the area. One review mentioned a cost of "$100 for the night and that was a discount because of the condition of the first room," but the guest felt it "should of been $40 a night" for the quality received.

Typical promotions for such economy motels might include:

• Competitive Low Rates: Designed to undercut prices of more established hotels.
• Basic Inclusions: Free parking and Wi-Fi are often highlighted, although the functionality and quality of Wi-Fi are not explicitly praised in reviews.
• Pet-Friendly Policy: If offered, this can be a specific draw for travelers with pets who need a very low-cost option.

Given the overwhelming negative feedback regarding unhygienic conditions, safety concerns, and difficulty with refunds, any "promotional information" for Scottish Inns & Suites Auburn should be viewed with extreme caution. Potential guests are strongly advised to consider the implications of such widespread issues before booking. While the phone numbers (no contact details provided in the prompt) would typically be given for inquiries, based on the customer feedback, it's clear that direct communication did not always lead to a satisfactory resolution for guests. The repeated advice from former guests to "Save your time and money!!!" serves as the most potent, albeit unofficial, promotional warning for this establishment.