SureStay Plus by Best Western Gatlinburg ico

SureStay Plus by Best Western Gatlinburg

Hotels Near Of MeTennesseeSevier CountyGatlinburgSki Mountain Road

218 Ski Mountain Rd, Gatlinburg, TN 37738, USA

3.0

Our room was very clean with a balcony over the river for a reasonable price. Downtown Gatlinburg is easily walkable from the hotel so you never have to worry about parking. Average continental breakfast but well stocked and clean. Located right around the corner from the Smoky Mountain entrance, so do be very mindful of anything bears can access in your vehicle.....like a truck bed tonneau cover. (apparently, a scented bug repellent is enough to catch their attention)

Jessica Utley
  • Overview
  • (865) 325-1516
  • www.bestwestern.com

SureStay Plus by Best Western Gatlinburg Introduce

For Tennessee locals dreaming of a memorable escape to the heart of the Great Smoky Mountains, the SureStay Plus by Best Western Gatlinburg offers a welcoming and conveniently located option. This hotel provides a solid base for exploring all the natural beauty and vibrant attractions that make Gatlinburg a beloved destination. It’s about offering straightforward comfort and essential amenities, ensuring you can focus on the adventures that await just outside your door.

Situated on Ski Mountain Road, the SureStay Plus by Best Western Gatlinburg is positioned to give guests the best of both worlds: easy access to the bustling downtown area and quick entry to the serene Great Smoky Mountains National Park. Many rooms boast the highly sought-after feature of a balcony overlooking the West Prong Little Pigeon River, providing a tranquil backdrop to your mountain getaway. Imagine starting your day with a cup of coffee while listening to the sounds of the river, or winding down in the evening with a picturesque view.

The hotel aims to provide a pleasant and hassle-free experience with its core offerings. A complimentary continental breakfast helps kickstart your day, allowing you to fuel up before hitting the trails or exploring the Gatlinburg strip. During warmer months, the seasonal outdoor pool offers a refreshing way to unwind. For those concerned about accessibility, the hotel generally maintains clean rooms and strives for a comfortable environment, making it a viable option for a variety of travelers.

While individual experiences can vary, as with any bustling tourist destination hotel, the SureStay Plus by Best Western Gatlinburg is committed to providing a value-oriented stay. It's a place designed for those who appreciate a great location and practical amenities, setting the stage for an unforgettable visit to one of Tennessee's most iconic natural wonders and its charming mountain town.

Location and Accessibility

The SureStay Plus by Best Western Gatlinburg is exceptionally well-located at 218 Ski Mountain Rd, Gatlinburg, TN 37738, USA. This strategic address places it in an ideal spot for Tennessee locals eager to explore the Gatlinburg area without the constant worry of driving and parking, a common challenge in this popular tourist town.

One of the most significant advantages of this location is its proximity to downtown Gatlinburg. The hotel is often described as being "easily walkable to many places" in downtown Gatlinburg, including the Gatlinburg Space Needle and SkyPark, and it's also very close to the Gatlinburg Convention Center. This allows guests to immerse themselves in the town's unique shops, restaurants, and attractions by foot, significantly reducing parking hassles and costs.

Perhaps even more appealing to nature enthusiasts and those seeking outdoor adventure, the hotel is located "right around the corner from the Smoky Mountain entrance." This means incredibly convenient access to the Great Smoky Mountains National Park, allowing for quick drives to hiking trails, scenic overlooks, and wildlife viewing opportunities. This is a major draw for Tennesseans who visit the area specifically for the park's natural beauty.

Additionally, its location on Ski Mountain Road provides relatively easy access to other area attractions such as Ober Gatlinburg, which is just a short drive or a walk to the tramway. While the parking lot size is noted in one review, the benefit of being able to walk to so many key destinations often outweighs this. For those who prefer public transport, the Gatlinburg trolley system has stops conveniently located near major attractions, which could also be accessible from the hotel, further enhancing mobility around town. This prime location truly makes the SureStay Plus by Best Western Gatlinburg an accessible and desirable hub for local adventurers.

Services Offered

  • Complimentary Full Breakfast: Guests receive a free daily buffet breakfast, typically served from 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends. It's usually a continental spread that is well-stocked.

  • Free Wireless Internet Access: Complimentary high-speed Wi-Fi is available in all guest rooms and public areas, ensuring guests can stay connected.

  • Seasonal Outdoor Pool: The hotel features a seasonal outdoor swimming pool, generally open from 8:00 AM to 10:00 PM during the season (which typically closes in September).

  • 24-Hour Front Desk: The front desk is staffed around the clock, with personnel available to assist with check-in, check-out, and any guest inquiries.

  • Free Self-Parking: Complimentary on-site parking is provided for guests, including accessible parking spots, though their availability may be limited.

  • In-Room Microwave and Refrigerator: Each guest room is equipped with a microwave and a mini-refrigerator for guest convenience.

  • In-Room Coffee/Tea Maker: A coffee/tea maker is provided in every room.

  • Flat-Screen TVs with Cable Channels: Rooms feature flat-screen LED TVs with a selection of cable channels for entertainment.

  • Hairdryer, Iron, and Ironing Board: Basic amenities like a hairdryer, iron, and ironing board are available in each room.

  • Daily Housekeeping: Housekeeping services are provided daily for guest comfort and cleanliness.

  • Business Center: A 24-hour business center with computer access, fax services, and photocopy services is available for guest use.

  • Vending Machines: For quick snacks and beverages, vending machines are typically available on-site.

  • Elevator: The hotel is equipped with an elevator for easy access to all floors.

  • 100% Smoke-Free Hotel: The entire property is non-smoking, ensuring a fresh environment for all guests.

  • Accessible Features: The hotel offers wheelchair-accessible parking, paths of travel, a pool hoist, braille/raised signage, lever door handles, and a stair-free path to the entrance, along with accessible room options. Service animals are welcome.

Features / Highlights

  • River View Balconies: Many rooms feature private balconies offering picturesque views of the West Prong Little Pigeon River, providing a serene and scenic element to your stay.

  • Walkable to Downtown Gatlinburg: The hotel's location is a significant highlight, allowing for easy walking access to the vibrant shops, restaurants, and attractions in downtown Gatlinburg, eliminating parking concerns.

  • Proximity to National Park Entrance: Situated "around the corner" from the Great Smoky Mountains National Park entrance, it's an ideal base for hikers, nature lovers, and anyone looking to explore the park's trails and scenic drives.

  • Complimentary Breakfast: The free continental breakfast is well-stocked and a convenient amenity, offering a good start to your day of exploration without an added cost.

  • Clean Rooms: Guests frequently describe the rooms as clean, which is a fundamental and highly valued aspect of any hotel stay.

  • Spacious Rooms: Many rooms are noted for being spacious, providing ample room to relax and move around comfortably.

  • Friendly and Helpful Staff (excluding isolated incidents): While there was an isolated negative review regarding one manager, other staff members, particularly desk clerks, are frequently described as kind, helpful, and accommodating.

  • Outdoor Pool: The seasonal outdoor pool provides a refreshing option for guests to cool off and relax, especially during the warmer months.

  • In-Room Conveniences: The inclusion of microwaves, mini-fridges, and coffee makers in every room adds to the convenience, allowing guests to store and prepare snacks and beverages.

Promotions or Special Offers

As a SureStay Plus by Best Western property, this hotel often participates in the various promotions and discounts offered by the Best Western Hotels & Resorts brand. While specific deals can vary based on the time of year and availability, it is always recommended for Tennessee locals to check the official Best Western website or contact the hotel directly for the most current information and to ensure you receive the best possible rate. Here are common types of promotions you might find:

  • Best Western Rewards Member Rates: Members of the free Best Western Rewards loyalty program can often access exclusive discounted rates, earn points for free nights, and enjoy other perks. Signing up is simple and can offer immediate savings.

  • Advance Purchase Rates: Booking your stay a certain number of days in advance (e.g., 7, 14, or 21 days out) can often unlock additional savings, though these rates are typically non-refundable.

  • AAA/CAA Member Discounts: Travelers who are members of AAA or CAA are generally eligible for special discounted rates.

  • AARP Discounts: Senior travelers who are AARP members can often receive discounted rates.

  • Government/Military Rates: Special rates are commonly available for active military personnel and government employees with valid identification.

  • Seasonal Promotions: Look out for seasonal sales or packages that align with local events or specific times of the year. For instance, sometimes hotels in the area offer discounts during off-peak seasons or for booking multiple nights.

  • Extended Stay Discounts: While not a primary Extended Stay brand, some Best Western properties may offer slightly reduced rates for stays of multiple nights.

  • Email List Offers: Signing up for Best Western's email list or newsletter can often provide access to exclusive promotions and flash sales.

When making a reservation, it's always advisable to compare prices across different booking platforms, but also to consider contacting the hotel directly by phone, as they may be able to offer the most competitive rate or inform you of any unadvertised specials for your specific travel dates. Always review the terms and conditions associated with any promotion, as blackout dates, minimum stay requirements, and specific cancellation policies usually apply.

Contact Information

For reservations, inquiries, or any assistance regarding your stay at the SureStay Plus by Best Western Gatlinburg, you can reach them using the following contact details:

Address: 218 Ski Mountain Rd, Gatlinburg, TN 37738, USA

Phone: (865) 325-1516

Mobile Phone: +1 865-325-1516

Their 24-hour front desk is available to assist guests, and you can also visit the official Best Western website to book online, view more detailed information about their rooms and amenities, and check for current promotions.

Conclusion: Why this place is suitable for locals

For residents across Tennessee, the SureStay Plus by Best Western Gatlinburg presents a highly suitable and strategic choice for a memorable visit to the Smoky Mountains. Its combination of a desirable location, essential amenities, and a focus on providing value aligns well with what local travelers often seek in a Gatlinburg getaway.

The hotel's location is its strongest asset for Tennesseans. Being situated on Ski Mountain Road means guests are just a short, often walkable, distance from the vibrant energy of downtown Gatlinburg, allowing for easy access to shops, restaurants, and attractions without the constant search for parking. Critically, its proximity to the entrance of the Great Smoky Mountains National Park is a major draw. This means quick drives to hiking trails and scenic overlooks, making it an ideal base for those looking to immerse themselves in the natural beauty that Tennessee is famous for.

The presence of private balconies, especially those overlooking the river, offers a serene retreat that allows guests to connect with the mountain environment right from their room. This is a cherished feature that enhances the overall vacation experience. While there have been mentions of specific room quirks, such as mattress stability, the general consensus points to clean rooms, which is a fundamental comfort. The complimentary continental breakfast adds significant value, providing a convenient and economical start to days filled with exploration.

Furthermore, the seasonal outdoor pool offers a refreshing way to unwind, particularly after a day of hiking or sightseeing. For families, the amenities like microwaves and refrigerators in rooms provide practical conveniences for storing snacks and drinks, contributing to a more relaxed and budget-friendly stay. In essence, the SureStay Plus by Best Western Gatlinburg is an accessible, well-located, and value-conscious option, allowing Tennessee locals to maximize their enjoyment of one of the state's most iconic destinations.

SureStay Plus by Best Western Gatlinburg Photos

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SureStay Plus by Best Western Gatlinburg Location & Map

218 Ski Mountain Rd, Gatlinburg, TN 37738, USA

Reviews

Our room was very clean with a balcony over the river for a reasonable price. Downtown Gatlinburg is easily walkable from the hotel so you never have to worry about parking. Average continental breakfast but well stocked and clean. Located right around the corner from the Smoky Mountain entrance, so do be very mindful of anything bears can access in your vehicle.....like a truck bed tonneau cover. (apparently, a scented bug repellent is enough to catch their attention)

Jun 14, 2025 · Jessica Utley

The room was clean, but the beds were mattresses sitting on steel frames and each time we got in and out of the bed, the mattress slid on the frame. We are both handicapped and this nearly caused falls for us. The parking lot has only 3 handicapped spots so be prepared to do some walking. The front desk manager (DC) was unprofessional and rude and verbally criticized us for not liking the beds and wanting to check out early. Nice location if you can accommodate the parking and bad behavior of the front desk "manager". The other two desk clerks we dealt with were very helpful and kind.

Jun 05, 2025 · lizzie rodriguez

staff was friendly. good location not too far from Parkway, though it was on the quieter end, so it depends on how much you want to be in the center of everything. breakfast was good, but i wish it went longer than 9:30. i liked that the rooms had a balcony above the river however the chairs were dirty so i did not sit out there. the sheets were clean but the rooms could use a refresher - there were mysterious smears on the walls. possibly haunted.

Apr 16, 2025 · Gina B

We had booked this hotel for 1 night stay. We reached the hotel around 9:30 PM and there was nobody at the front desk. We waited for almost 30 minutes and then front desk person showed up. He said that they have been overbooked and that there were no rooms. He asked us to wait another 30 minutes while he got a room ready. Finally, around 11 PM, we had a room. The check in experience was frustrating as we had 2 small kids with us, and they were super irritable as it was beyond their bedtime. We waited almost 1.5 hours to have a room. The room was okay. It had a balcony with river view. Breakfast was okay.

Apr 30, 2025 · Nidhi Kikkeri

Chose this hotel because of the great reviews and pics while on vacation. Just checked in and first impression isn't horrible but doesn't exceed expectations either. First off, I would really have to think about staying again. I can over look things for I'm not expecting perfection. However wanted to bring a few things forth. When making reservations we wanted a king sweet but there was no tub, only a shower. So was offered a two queen room, not a suite, that had a tub. It was a few dollars cheaper so we paid in advance. On arrival, the two queen had no tub and there was a partial hole, like an indention in the wall. So we went down to report the damage as to not be blamed and to remind them of our request for a tub. Was told the manager already assigned the rooms and she didn't know what happened. Was going to just ask for the king sweet we originally wanted but the phone rang and she told the person on the phone there were no king rooms left. Now, the 2 queen room itself is very spacious. It has a balcony with two chairs overlooking the river. There is also a huge window that takes in the view as well. The sound of rushing water was soothing. All balconies face balconies from the hotel next door. So your looking across at other people looking back at you lol. However we couldn't enjoy it long for someone was smoking weed on another balcony floor and it was very strong, chasing us back inside. The AC blows very cold. A plus in the summer. When I went to adjust it I noticed thick dust all along the window sill and baseboard frame under the window. Ok an over site maybe because of the curtain. But as I looked up toward the beds, the sunlight showed a sheen of dust all over the head boards and in the creases of straps holding the headboard cushions in place. Of course at that point I'm looking around and there is dust everywhere! All along the top edge of head boards and TV back drop, inside nook/shelf of side table, And dust bunnies on top of the clothes hanging closet. All major surfaces were clean however. Maybe the dusting should be on a rotation schedule.Every time I sat on a bed it slud exposing the metal frame and hitting me behind the knees also. Look, ok it's not perfect, but it is very spacious and bed was clean and comfy. Sink space was outside restroom, a plus, but was very small. Some Salon Selective toiletries were provided. Two face bars, no body or hand soap, shampoo, conditioner. Upon check out we noticed there was not an ice bucket in the room to use. We called the desk and the courteous lady that answered said she would have house keeping bring one. We were literally packed on a luggage cart waiting. Waited about 15-20 min but No one came. So we called to cancel it cuz we had to go and used the unopened laundry bag to transport the ice instead. The lady apologized and said there was a language barrier. We did not see any housekeeping until we were pulling out a little after 10. They appeared to just be loading their carts to get started. I've stayed in worse, but this stay was just about below average. The location with walking distance to everything with free parking, the balcony, spacious design, and the fact I already paid in advance, made me stay. I wanted to cut our stay a night short but this location had the best reviews at the time we researched them 3 weeks prior!!! Oh and the outside trash on our floor buy the elevator was not changed our whole three day stay.The same pizza boxes were sitting on top and there were smaller bags of trash piled all around. Pool looked clean but we didn't use it. Breakfast was good.

Jun 11, 2025 · Melissa Reed

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