Best Western Concord Inn & Suites

For those seeking accommodations in Concord, New Hampshire, the Best Western Concord Inn & Suites is a hotel that frequently appears in searches for "Hotels Near Of Me." Located at 97 Hall St, Concord, NH 03301, USA, this hotel aims to cater to a variety of travelers. You can contact the hotel directly at (603) 228-4300 or +1 603-228-4300 for reservations and inquiries.

The Best Western Concord Inn & Suites is situated on Hall Street in Concord, offering a convenient location that provides good access to the surrounding areas. While not directly in the bustling downtown core, its placement on Hall Street typically means easy access to major roads, allowing for convenient travel to local businesses, attractions, and beyond. This can be beneficial for guests with vehicles, offering less traffic congestion than more central locations.

The overall environment of the hotel, as reflected in guest experiences, presents a mixed picture. One review speaks of the staff showing "incredible humanity and compassion," suggesting a warm and supportive atmosphere created by the people working there. This indicates a strong positive human element within the hotel's operational environment.

However, another review from March 2025 painted a concerning picture of the physical environment, describing the room as "dirty, with dust, hair, and grime on surfaces, plus a sticky residue on the table." This review also mentioned a "filthy" air conditioning unit and pervasive smoke odor from a neighboring room. These points suggest potential inconsistencies in housekeeping and maintenance, as well as challenges with enforcing hotel policies, which can significantly impact the comfort and perception of the hotel's environment for individual guests.

The Best Western Concord Inn & Suites, as part of the Best Western brand, typically offers a range of services and amenities designed to enhance the guest experience. Common offerings at Best Western properties include:

• Complimentary Breakfast: Best Western hotels often provide a complimentary breakfast, which is a significant value-add for guests. While not explicitly mentioned in the provided reviews for this specific property, it is a standard offering within the brand that guests often appreciate.
• Customer Service: A standout aspect, as per one highly positive review, is the "Incredibly Kind, Respectful, Hard Working, and above all Understanding" staff, specifically mentioning "Lian and the staff." This review highlights "incredible humanity and compassion," demonstrating a high level of personalized care and support provided by the hotel's team, particularly in challenging personal circumstances. This indicates a strong commitment to guest well-being from many employees.
• Recreational Facilities: Most Best Western Inn & Suites properties offer recreational amenities such as an indoor pool and a fitness center. These facilities provide opportunities for relaxation and exercise, catering to guests who wish to maintain their routines while traveling.
• Connectivity: Complimentary Wi-Fi is standard in most modern hotels, including Best Western properties, allowing guests to stay connected for business or leisure.
• Business Services: Hotels in this category often provide basic business services such as a business center with computer access and printing facilities.
• Parking: Ample on-site parking is usually available, which is a convenient amenity for guests traveling by car.

However, the negative review highlights significant service delivery issues in terms of housekeeping standards and maintenance. The inability to enjoy a clean room or the presence of a persistent smoke odor, despite hotel policies, points to a breakdown in operational standards for that particular stay. The lack of proper streaming setup on "newly installed" TVs also suggests a gap in modern entertainment offerings or their proper configuration.

The rooms at the Best Western Concord Inn & Suites are designed to offer comfort and essential amenities. Based on general Best Western standards and the provided feedback:

• Room Comfort: Rooms are expected to be equipped with standard features to ensure a comfortable stay. However, the negative review highlighted "dirty" surfaces, including "dust, hair, and grime," and "sticky residue" on tables, indicating a severe lapse in cleanliness for that guest's experience.
• Air Conditioning: Rooms typically feature air conditioning units for climate control. The negative review explicitly mentioned a "filthy" unit and an inability to control the room temperature effectively due to outside smoke permeating the room, which is a significant comfort issue.
• Entertainment: The review mentioned "newly installed" TVs, but critically, they "were not set up for streaming." This suggests a missed opportunity for modern entertainment options that many travelers now expect.
• Bathroom Facilities: While not directly commented upon in detail, bathrooms would typically include standard amenities.

One of the most notable features, although not a physical amenity, is the "incredible humanity and compassion" demonstrated by the staff, as highlighted by a guest whose mother was recovering from a car accident. This indicates that at its best, the hotel's human element can provide an exceptionally supportive and caring environment, which is invaluable. This personal touch is a significant feature that sets it apart when consistently delivered.

Conversely, the issues raised in the negative review—poor housekeeping, inadequate air quality control due to smoking, and a lack of modern entertainment features—represent critical areas for improvement. A hotel's features are not just about what is present, but also about their functionality and maintenance.

As a Best Western property, the hotel participates in the Best Western Rewards loyalty program. This program allows guests to earn points for their stays, which can be redeemed for free nights, gift cards, and other rewards. Best Western often runs various promotions, including bonus points offers, discounted rates, or special packages, which can be found on their official website.

The Best Western Concord Inn & Suites is positioned as a convenient choice for:

• Travelers Seeking Compassionate Service: The glowing review about the staff's exceptional care highlights this hotel as a potential haven for those needing extra support or a personalized, empathetic approach during their stay.
• Budget-Conscious Travelers: Best Western properties often offer competitive rates, and the expected inclusion of complimentary breakfast adds to the overall value.
• Guests with Vehicles: The location on Hall Street and likely ample parking make it convenient for guests traveling by car.
• Pet-Friendly Travel: Many Best Westerns are pet-friendly, though it's always best to confirm the specific policy and any associated fees directly with the hotel.

It's important for prospective guests searching for "Hotels Near Of Me" to consider both the consistently high praise for the staff's kindness and the concerning issues raised regarding cleanliness and maintenance. The hotel's ability to consistently deliver on its potential for excellent service while addressing and rectifying the reported maintenance and housekeeping deficiencies will be key to ensuring a positive experience for all future guests. Guests might consider checking recent reviews and contacting the hotel directly to inquire about their current efforts to address cleanliness and maintenance concerns, especially following the March 2025 negative review.