Hotels Near Of MeConnecticutSouth Central Connecticut Planning RegionWest HavenSaw Mill Road
490 Saw Mill Rd, West Haven, CT 06516, USA
I searched for a hotel specifically with a pool because that was the whole purpose of the hotel. When i got there, there was a piece of paper hanging on the desk stating that the pool was closed for repairs. When i told the staff i only booked for the pool i received zero empathy or consolation. Instead I was met with a "well too bad" kind of attitude that it was listed on the website so it was not their problem. When i stated i filtered only for pools if their pool is down for repairs for a significant time(which is was) it should not have been included in a search for hotels with pools i was met with a "oh. sorry". to stay this staff was unprofessional is an understatement. The staff managing the breakfast wasn't much of an improvement customer service wise. They were rude, dismissive and were not in a hurry to help me and my 3 young children with the waffle station that was left unattended for the majority that we were there. The hotel room itself was musty and stale and the noise level at this hotel was equal to a concert after party. Will not be returning which is disappointing because the location was perfect. First time i've ever been disappointed in BW hotel. It's a shame that customer service doesn't exist in this location.
Welcome to an in-depth look at the Best Western Executive Hotel of New Haven-West Haven, as featured on the "Hotels Near Of Me" platform. This category is specifically designed to help local users discover and book accommodations in their vicinity, offering a convenient way to find suitable lodging for various needs, whether it's a quick overnight stay, a business trip, or a leisure getaway. Our aim is to provide a comprehensive and objective overview of this hotel, drawing information from publicly available data and customer feedback, to help you make an informed decision.
The Best Western Executive Hotel of New Haven-West Haven is located at 490 Saw Mill Rd, West Haven, CT 06516, USA. Its strategic location in West Haven, Connecticut, positions it as a potentially convenient option for travelers looking to access amenities and attractions in both West Haven and the broader New Haven area. The hotel's phone number is (203) 933-0344, and for international callers, the mobile phone number is +1 203-933-0344, ensuring easy contact for reservations or inquiries.
When considering the environment of the Best Western Executive Hotel of New Haven-West Haven, it's important to look at both its physical surroundings and the atmosphere within the hotel itself. Being situated on Saw Mill Road, the hotel is likely part of a commercial or suburban landscape, typical of many accessible hotel locations. This usually means easy access to main roads and potentially nearby dining or retail options. Internally, customer reviews provide a mixed picture. Some guests have noted a "70s feel" with "orange" decor, suggesting a more classic or traditional interior design rather than a contemporary aesthetic. While some find the room layout simple and functional, others have reported issues such as a "musty and stale" room smell and a significant "noise level." These points suggest that while the hotel provides basic accommodation, the ambiance might be subject to individual preferences regarding modernity and quietness. The mention of a "slight smell in hallway when I arrived but it was minimal" by one guest indicates that general upkeep and air quality might vary.
Regarding services, the Best Western brand is generally known for offering a standard set of amenities designed for traveler comfort. Typically, this includes complimentary breakfast, Wi-Fi access, and often a swimming pool and fitness center. Customer reviews for this specific Best Western location highlight some critical points regarding service delivery. A significant concern raised by a customer was the closure of the pool for repairs, which was a primary reason for their booking. The lack of empathy or consolation from the staff when this issue was brought to their attention is a notable point of concern. This feedback suggests that guests should verify the availability of specific amenities, especially if they are crucial to their stay, directly with the hotel prior to arrival. Furthermore, the breakfast staff also received negative comments, being described as "rude, dismissive, and not in a hurry to help" with features like the waffle station. This indicates potential inconsistencies in the quality of customer service across different areas of the hotel operation. Housekeeping, however, seems to be a positive aspect for some, with one guest noting their room was "cleaned every day."
The features of the Best Western Executive Hotel of New Haven-West Haven, based on available information, appear to be standard for a hotel in its category, with some specific points highlighted by guests. A key feature that attracts many guests, particularly families, is a swimming pool. However, as noted, its availability for use can be a concern. Complimentary breakfast is another common feature that guests expect and often appreciate for convenience and cost savings. Room features typically include basic comforts such as beds, bathrooms, and essential furnishings. Guest feedback mentions "simple room layout" and functional but potentially dated elements like outlets that "barely hold their plugin" and an alarm clock that was "going off" upon entry. The hotel also seems to have specific policies regarding guest conduct, as one guest mentioned being told "no destruction" upon check-in, which suggests a proactive approach to maintaining the property. The "Hotels Near Of Me" platform would highlight these features, allowing users to filter their search based on desired amenities like pools, complimentary breakfast, or specific room types.
As for promotional information, without specific current promotions from the hotel itself, we can infer general promotions that Best Western often offers or those that might be available through the "Hotels Near Of Me" platform. Best Western frequently runs promotions for loyalty program members (Best Western Rewards), offering points, discounted rates, or special packages. Similarly, platforms like "Hotels Near Of Me" often feature seasonal discounts, last-minute deals, or exclusive rates for their users. Guests seeking promotional offers for the Best Western Executive Hotel of New Haven-West Haven are advised to check the official Best Western website, contact the hotel directly via phone (203) 933-0344 or +1 203-933-0344, and explore the "Hotels Near Of Me" platform for any current special offers or bundles that might include this property. The fact that one customer found a "good price" suggests that competitive rates can be a promotional draw for this specific hotel.
In summary, the Best Western Executive Hotel of New Haven-West Haven, listed on the "Hotels Near Of Me" platform, offers a lodging option in West Haven, CT. Its environment may have a classic aesthetic, and while providing standard amenities, the quality of services, particularly concerning the pool and breakfast staff, has been a point of contention for some guests. Key features include a pool (though subject to availability) and complimentary breakfast. For those prioritizing location and competitive pricing, it might be a consideration, but potential guests are strongly advised to confirm specific amenity availability and manage expectations regarding service quality based on the varied customer feedback. The "Hotels Near Of Me" platform serves as a vital tool for local users to quickly find and assess hotels like this one, allowing them to compare features, read reviews, and hopefully secure a suitable stay.
490 Saw Mill Rd, West Haven, CT 06516, USA
Get directionsI searched for a hotel specifically with a pool because that was the whole purpose of the hotel. When i got there, there was a piece of paper hanging on the desk stating that the pool was closed for repairs. When i told the staff i only booked for the pool i received zero empathy or consolation. Instead I was met with a "well too bad" kind of attitude that it was listed on the website so it was not their problem. When i stated i filtered only for pools if their pool is down for repairs for a significant time(which is was) it should not have been included in a search for hotels with pools i was met with a "oh. sorry". to stay this staff was unprofessional is an understatement. The staff managing the breakfast wasn't much of an improvement customer service wise. They were rude, dismissive and were not in a hurry to help me and my 3 young children with the waffle station that was left unattended for the majority that we were there. The hotel room itself was musty and stale and the noise level at this hotel was equal to a concert after party. Will not be returning which is disappointing because the location was perfect. First time i've ever been disappointed in BW hotel. It's a shame that customer service doesn't exist in this location.
May 16, 2025 · Tessa EichelbergerI see lots of poor reviews but I actually like this hotel. My room was quiet and cleaned every day. Simple room layout. Did have a 70s feel (orange). Issues: alarm clock was going off when I entered and some of the outlets barely hold their plugin... Thought it was unusual when I checked in and they told me "no destruction". Hmm...Must be a problem here. Slight smell in hallway when i arrived but it was minimal. Will I come back? Probably not. But had a good price. Live and learn.
Mar 20, 2025 · Michael HagenThe rooms were nice. The front desk was blah wasn't rude, but it also wasn't all that welcoming either. The pressure on the toilets left a lot to be desired. You have to hold the handle down for a bit before everything flushes.
Mar 05, 2025 · Stacie LewisThe room had some type of gaseous odor. The sockets in the lamps are over worn . There was a big wet spot in the carpet. And the bed needed to be swept out as if the sheets may not have been chagain! The room face the noisy I95 highway and didn't have sound proof glass. Won't be staying there agian!
Mar 06, 2025 · Damyan MonroeThis is an old run down hotel very doable to stay in no complaints I only I wonder how they have. A larger incidental hold of $200 dollars on your card but it would be returned majority of the time but if the OMNI or the west inn don’t even charge that much and there 4/5 star hotels you should adjusts you’re hold it’s RIDICULOUS!
Dec 11, 2024 · Yuki K510 Saw Mill Rd, West Haven, CT 06516, USA
370 Highland St, West Haven, CT 06516, USA
136 Marsh Hill Rd, Orange, CT 06477, USA
99 Marsh Hill Rd, Orange, CT 06477, USA
7 Kimberly Ave, West Haven, CT 06516, USA
3 Long Wharf Dr, New Haven, CT 06511, USA
22 Gold St, New Haven, CT 06519, USA
20 Dwight St, New Haven, CT 06511, USA
25 Dwight St, New Haven, CT 06510, USA
219 Woodmont Rd, Milford, CT 06460, USA
400 Sargent Dr, New Haven, CT 06511, USA
9 High St, New Haven, CT 06510, USA